Name: Prototype:IT
Address: 401 East Corporate Drive, Suite 220, Lewisville, United States, TX, 75057, US
Telephone: (214) 270-0850
Price range: $150 - $199
Rating: 4.9

Your Trusted IT Partner

Prototype IT is a full-service IT organization delivering best-in-class support services and solutions to customers throughout North America and abroad. Our highly certified technologists provide custom technology solutions and ongoing support to meet the full spectrum of your day-to-day IT needs. Our attention to detail and exceptional, personalized service separates us from other IT companies in areas including, but not limited to, responsive 24x7x365 help desk, proactive cybersecurity, cloud solutions and hosting, project services, and IT consulting services. We’ll manage your IT and day-to-day technology needs to ensure maximum business continuity and minimal costly downtime so that you can focus on what matters most – your business.

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Lewisville, TX
Year founded
Founded 2005

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Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.6 /5

What Clients Have Said

Prototype:IT is praised for offering budget-friendly pricing and good value for cost across various projects, including managed IT support and helpdesk services. Clients appreciate their responsiveness and seamless onboarding, with no reported issues regarding pricing.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 2 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Prototype:IT Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 4.6
Cost 4.6
Willing to Refer 4.9

Top Mentions

Review Highlights

Occasional Need for Post-Project Briefings

One client mentioned that there were instances where they did not receive a rundown of new functionalities after project completion, indicating a need for more thorough post-project briefings.
24/7 Support Availability

Prototype:IT’s 24/7 support line was highly valued by clients, especially for resolving issues outside regular business hours. The support staff were described as friendly and capable.
Positive Cultural and Value Alignment

Several clients chose Prototype:IT due to their cultural fit and alignment of company values. This factor contributed to the positive working relationships and overall client satisfaction.
Strong Communication Skills

Prototype:IT was commended for their strong communication skills, maintaining clear and consistent communication through in-person meetings, virtual meetings, and messaging apps.
Commitment to Client Success

Prototype:IT was lauded for their commitment to setting clients up for success. Their proactive approach and willingness to go above and beyond were frequently highlighted.
High Client Satisfaction

Clients expressed high satisfaction with Prototype:IT’s services. Many mentioned increased efficiency, successful project completions, and improved IT support compared to previous vendors.

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Prototype:IT Reviews

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Back Office Outsourcing Call Center Services Cybersecurity IT Managed Services
Confidential
Mar. - June 2017

5.0

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"Their attention to detail and people was impressive."

Sep 26, 2023

IT Manager, Interior Packaging & Cushioning Manufacturing Co

Anonymous

Manufacturing
Arlington, Texas
201-500 Employees
Online Review
Verified

Prototype:IT provided managed IT services for an interior packaging and cushioning manufacturer. The team handled the support helpdesk and was responsible for upgrading equipment, data centers, and more.

The client was satisfied with Prototype:IT's work and performance. The team managed the project according to plan, meeting the timeline. They were responsive, communicative, and on top of the ball. Overall, they were always willing to improve the process and do new projects.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Manager of a manufacturing company

Describe what your company does in a single sentence.

Manufacturer and distributor of interior packaging, cushioning and erosion control products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

Managed Services
Helpdesk Support

SOLUTION

How did you find Prototype:IT?

Other

Why did you select Prototype:IT over others?

Pricing fit our budget
Great culture fit
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We migrated our MSP services to prototype IT in 2017. The onboarding was pretty well seamless, and our helpdesk support was shifted to prototype IT at that time along with some cloud services. We upgraded equipment and moved datacenters. There was a lot of moving parts to the initial project and still work with them as our MSP today. We are very pleased with their services. Whether you are looking for a one-time project or a long-term partnership, you cannot go wrong with prototype IT!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to move some of the on prem equipment to a datacenter and migrate some on prem services to cloud-based services. More knowledgeable staff and help desk services. Their internal process to document things and use of their ticketing system have really made things go much smoother while ensuring nothing is lost in the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project went according to plan as far as timeline and response time was fantastic.

What was your primary form of communication with Prototype:IT?

Virtual Meeting

What did you find most impressive or unique about this company?

Their attention to detail and people was impressive.

Are there any areas for improvement or something Prototype:IT could have done differently?

There were really no issues with our project and things went very well. We are still with them today and are continually improving process and doing new projects.

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
Confidential
Oct. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have also successfully supported our hardware needs, and we have not experienced any issues."

Sep 25, 2023

Former IT Operations Manager, Financial Services Company

Anonymous

Financial services
Plano, Texas
51-200 Employees
Online Review
Verified

Prototype:IT provides managed IT services for a financial services company. The team provides hardware support for new employees and constant technical support via phone and a ticketing system.

Prototype:IT has increased the number of closed tickets by 30%, and the team's employees are satisfied. The team supports the client's hardware needs and is responsive, providing extra support and explanations as needed. Prototype:IT's team is great to work with and committed to deadlines.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the former IT Operations Manager of a financial services company

Describe what your company does in a single sentence.

We tear down the walls of traditional finance and provide purchase power to the underserved!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

IT support
Onboarding and offboarding
Special projects

SOLUTION

How did you find Prototype:IT?

Online Search
Referral

Why did you select Prototype:IT over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Prototype:IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought on Prototype IT to replace our previous support vendor. Since partnering with them, they have increased our on and off boarding efficiency ten fold. They provide hardware support for new employees, along with loaners and ongoing support. They also provide excellent over the phone and portal support as well. They are also going to support an upcoming office move of equipment and setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We go on the number of successful ticket closures and PTIT has increased that by at least 30%. We have more satisfied employees and many of them are one ticket resolutions, versus our previous vendor there were many touch points needed to close a ticket. They have also successfully supported our hardware needs, and we have not experienced any issues. This is one of our biggest wins!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every single employee that we have worked with has been incredible. They are responsive and hold true to the deadlines they commit to.

What was your primary form of communication with Prototype:IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They give small business attention even though they are a larger company. Our success manager and our technical account manager and our equipment manager are the absolute best! Again, they are very responsive and always willing to debrief on any topics that I need. If I don't understand something, they will give me additional attention and time to ensure I understand.

Are there any areas for improvement or something Prototype:IT could have done differently?

Nothing comes to mind.I am genuinely satisfied with our service.

RATINGS

5.0

IT Managed Services
$200,000 to $999,999
Jan. 2015 - Sep. 2023

4.0

Quality: 4.0

Schedule: 3.5

Cost: 4.0

Willing to Refer: 4.5

''The projects are delivered in a timely manner.''

Sep 11, 2023

IT Systems Specialist, Utilities Company

Anonymous

Utilities
Carrollton, Texas
51-200 Employees
Online Review
Verified

An underground and waterworks solutions company hired Prototype:IT for IT support. They provide ongoing managed IT support , including network line, wi-fi installation, and other day-to-day needs.

Prototype:IT has successfully and consistently addressed all of the client's IT needs that have arisen so far. Prototype:IT is communicative about deliveries and punctual with turnaround times. The client also praises the team's responsiveness, knowledge, and friendly approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Systems Specialist of an utilities company

Describe what your company does in a single sentence.

We provide solutions/products for the underground utility and waterworks industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

Managed IT Support
Enhanced IT Support
IT Projects Support

SOLUTION

How did you find Prototype:IT?

Online Search

Why did you select Prototype:IT over others?

High ratings
Close to my geographic location
Pricing fit our budget

How many teammates from Prototype:IT were assigned to this project?

This is a dynamic number and subject to change

Describe the scope of work in detail. Please include a summary of key deliverables.

Prototype provides day to day IT support along with assisting in larger IT projects that the company needs done.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prototype has been able to provide assistance regarding IT projects such as the installation of a dedicated network line, point to point wifi setup, and also regular day to day IT issues that arise. The response time for all of these are timely and the projects get completed consistently and successfully.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been good, we are typically updated on any projects and any delays that may happen. From what I have seen, the projects are delivered in a timely manner.

What was your primary form of communication with Prototype:IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I find the responsiveness and friendliness are top-notch along with the knowledge behind the Prototype team members.

Are there any areas for improvement or something Prototype:IT could have done differently?

There are some instances where after projects were completed we did not receive a run down of some of the functionality we now have but apart from that, service has been good.

RATINGS

4.0

Cybersecurity IT Managed Services IT Strategy Consulting
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

''They aim to set their clients up for success.''

Oct 4, 2023

Administrative Manager, Property Management Company

Anonymous

Real estate
Dallas, Texas
51-200 Employees
Online Review
Verified

A property management company has hired Prototype:IT for IT services. The team provides the client with daily IT support.

Prototype:IT has successfully provided structured IT support, maintenance, and compliance. Prototype:IT's team is responsive and attentive to the client's requests. The client also praises the team's commitment to setting them up for success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Administrative Manager of a real estate company

Describe what your company does in a single sentence.

Property Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

Managed IT Support

SOLUTION

How did you find Prototype:IT?

Referral

Why did you select Prototype:IT over others?

High ratings
Close to my geographic location
Great culture fit
Referred to me
Company values aligned

How many teammates from Prototype:IT were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Day to day IT support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

structured IT support, maintenance & compliance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

extremely responsive to our needs and ongoing requests.

What was your primary form of communication with Prototype:IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They aim to set their clients up for success.

Are there any areas for improvement or something Prototype:IT could have done differently?

none at this time

RATINGS

5.0

IT Managed Services
Confidential
Dec. 2021 - Sep. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They patiently walked our employees through any process necessary for us to function daily."

Sep 21, 2023

Subrogation & Litigation Specialist, Subrogation Company

Anonymous

Legal
Dallas, Texas
11-50 Employees
Online Review

Prototype:IT provided managed IT services to a subrogation company. They offered daily IT support, migrated the client's server, and updated their network and hardware.

Prototype:IT successfully migrated the client's system, enabling them to improve workflow. Their team was friendly, knowledgeable, and timely. They also promptly responded to the client's needs and patiently explained processes to their employees. Moreover, they communicated via email and meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Subrogationand Litigation Specialist of an other industry company

Describe what your company does in a single sentence.

Subrogation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

IT Support
Enhanced IT Support
Technology Support

SOLUTION

How did you find Prototype:IT?

They acquired our previous IT service provider

Why did you select Prototype:IT over others?

Referred to me

How many teammates from Prototype:IT were assigned to this project?

Managed IT Support

Describe the scope of work in detail. Please include a summary of key deliverables.

Day-to-day IT support
Managed IT Services
network and hardware refresh

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They provide many IT-related services for our company, including a server migration. This migration made our system work better and increased our workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prototype is always on time, and their response is super fast and friendly.

What was your primary form of communication with Prototype:IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Everyone is always friendly and knowledgeable. They never treat any of us like we're dumb, and they patiently walked our employees through any process necessary for us to function daily.

Are there any areas for improvement or something Prototype:IT could have done differently?

Nothing that I can think of. We've never had a bad experience with anyone from Prototype

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
$50,000 to $199,999
Jan. 2022 - Sep. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Prototype:IT went above and beyond."

Sep 12, 2023

IT Support, Manufacturing Firm

Anonymous

Manufacturing
Hialeah, Florida
51-200 Employees
Online Review
Verified

Prototype:IT provided managed IT services for a manufacturing firm. The team supported the client with day-to-day IT support, network refresh and integration, hardware refresh, and help desk support.

Prototype:IT delivered prompt and professional services. The team was on top of any warning that could affect the client's business security or productivity. Prototype:IT's support line was available 24/7 with a friendly and helpful staff that resolved the client's issues promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Support of a manufacturing company

Describe what your company does in a single sentence.

Manufacturing firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

managed IT support

SOLUTION

How did you find Prototype:IT?

Online Search

Why did you select Prototype:IT over others?

High ratings
Pricing fit our budget

How many teammates from Prototype:IT were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Managed IT services
day-to-day IT support
Network Integration
Network refresh and hardware refresh

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptime of the services and network communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a full 24/7 support line, with very friendly and capable IT support staff. They deliver prompt and professional service every time.

What was your primary form of communication with Prototype:IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We had other managed service provider (MSP) companies in the past, but Prototype IT went above and beyond. They are on top of every warning that can impact the security or productivity of the business, and resolve every issue without us having to manage them. Their 24/7 support line has been really helpful when our systems present any issues during the weekend or after hours.

Are there any areas for improvement or something Prototype:IT could have done differently?

I honestly can't think of something that Prototype:IT has not done properly for our company.

RATINGS

5.0

Cloud Consulting & SI IT Managed Services IT Strategy Consulting
Confidential
June 2018 - Sep. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their team was creative, professional, and engaged."

Sep 11, 2023

Director of Operations, Financial Services Firm

Anonymous

Financial services
Frisco, Texas
1-10 Employees
Online Review
Verified

Prototype:IT provided managed IT services for a financial services company. The team was mainly responsible for implementing security updates and replacing hardware. The goal was to improve data security.

Prototype:IT successfully met the client's needs. The team consistently adhered to deadlines and provided top-notch customer support. Moreover, the team was very reliable — they always provided the right solutions to the client's problems. The partners communicated via in-person meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of a financial services company

Describe what your company does in a single sentence.

Financial Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prototype:IT to accomplish?

Security of Working Environment - Data
Manged IT Support

SOLUTION

How did you find Prototype:IT?

Online Search

Why did you select Prototype:IT over others?

Provided a creative solution to our security needs

How many teammates from Prototype:IT were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Managed IT Services
Hardware Refresh
Security Updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prototype recommended a solution after listening to our objectives regarding security of data and have provided ongoing IT Managed Services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prototype built our system and met the appointed deadline and continues to provide exceptional support and has since 08/2018. To date, all associates work until the request or issue is satisfactorily completed.

What was your primary form of communication with Prototype:IT?

In-Person Meeting

What did you find most impressive or unique about this company?

Their team was creative, professional, and engaged.

Are there any areas for improvement or something Prototype:IT could have done differently?

I can not provide an area where I think Prototype need improvement,

RATINGS

5.0

Showing 1-7 of 7 Reviews

Locations (2)

401 East Corporate Drive, Suite 220 Lewisville, TX, United States 75057

50 - 75

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Prototype:IT

Your Trusted IT Partner

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Most Common Project Size

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Prototype:IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Occasional Need for Post-Project Briefings

24/7 Support Availability

Positive Cultural and Value Alignment

Strong Communication Skills

Commitment to Client Success

High Client Satisfaction

Reviews mentioning:

Prototype:IT Reviews

IT Services for Interior Packaging & Cushioning Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support for Utilities Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Property Management Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Subrogation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Manufacturing Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Financial Services Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

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Locations (2)

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