Promet Source

BACKGROUND

Please describe your company and position.

I am the Operations of GoinGlobal

Describe what your company does in a single sentence.

Online database resource for universities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promet Source to accomplish?

• Complete website development started by another company
• Maintain website over time

SOLUTION

How did you find Promet Source?

Referral

Why did you select Promet Source over others?

Owner convinced us that his company could complete the work required that others could not complete.

How many teammates from Promet Source were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Promet completed the design and launch of both a private and a public facing website for us. Once launched Promet has maintained these two sites: security updates, php updates, feature enhancements, resolving sporadic website problems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All work was managed using Jira. Therefore, each completed Jira issue demonstrated progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I would estimate 75% of Jira issues were completed on time. When a deadline was missed, at times, it was the result of unanticipated work being given a higher priority. However, another primary cause for missed deadlines was that the original LOE was underestimated.

What was your primary form of communication with Promet Source?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Luc, the primary coder assigned to our work was both very capable and always very pleasant and professional, even during difficult circumstances. Mary, our last/current programer, following roughly 4 others assigned to our project, was thorough, well-prepared, and an excellent communicator. Of the various program managers we had over time, she was/is the best.

Are there any areas for improvement or something Promet Source could have done differently?

Hire an expert in Google Analytics. Our primary coder was based in France, with occasional extended time in the Philippines, whereas our company is based in the US. The time zone differences were challenging at times, but we were able to manage these challenges.

BACKGROUND

Please describe your company and position.

I am the Marketing manager of a computers and accessories manufacturing company

Describe what your company does in a single sentence.

My company is providing a full portfolio of PCs and tablets, monitors, accessories, smartphones, smart home and smart collaboration solutions, augmented and virtual reality (AR/VR), commercial Internet of Things (IoT), software, services, and smart infrastructure data center solutions around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promet Source to accomplish?

• technical support and expertise on Drupal for our commercial website

SOLUTION

How did you find Promet Source?

• Referral
• Via company vendor pool

Why did you select Promet Source over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• professional works

How many teammates from Promet Source were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Promet source helps with our commercial web maintanance works mainly on weekly sprint rollout, trouble shooting, technical support on the site and UX, UI improvements etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site runs smoothly. Fast response time and problem solving time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

weekly catch-up helps us to understand the status of the projects they are runing. their support on problem solving is very responsive.

What was your primary form of communication with Promet Source?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

All team members from Promet is super nice and easy to work with. Their expertise in Drupal is remarkable.

Are there any areas for improvement or something Promet Source could have done differently?

We can see there are still some improvement space on "thinking from the customer's shoe".

BACKGROUND

Please describe your company and position.

I am the Website Administrator and Systems Analyst of a non-profit company

Describe what your company does in a single sentence.

Our mission is to engage, educate and inspire the public through interpretation of an important American architect, designer, writer, and educator's design legacy and preservation of his original sites for future generations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Promet Source to accomplish?

• Migrate to Drupal 9 platform from current Drupal 7 website
• Refresh website design to reflect our organization's initiatives in a more modern, dynamic way
• An improved user experience with a mobile-centric and responsive website

SOLUTION

How did you find Promet Source?

Online Search

Why did you select Promet Source over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Promet Source were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At the start of the design phase, Promet Source conducted a UX Discovery workshop with our team of key stakeholders. Through a series of guided exercises, we identified goals, audience, and likes/dislikes. Promet Source developed a Discovery Findings document which served as a guide for the new website. The next part of the design phase included rounds of review for the new wireframe and site concepts.

When the final design was approved, we moved to the development phase which entailed the migration of content to the Drupal 9 instance, configuration of the sandbox site and the theming and creation of the new webpages. Iterative rounds of review and testing eventually lead to the deployment of the new website with Promet Source making the DNS updates to point to the new website as the last step.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables meeting project plan schedule

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were reached on time. During the course of the project, we had weekly Zoom calls. They were very responsive through email and flexible to accommodate my schedule.

What was your primary form of communication with Promet Source?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It truly felt like a partnership in striving to reach our goals.

Are there any areas for improvement or something Promet Source could have done differently?

It was a long and challenging project with some bumps along the way but I felt Promet Source was able to adjust well. At the end of the day, we're very happy with the outcome and appreciative of the work that their team put in so I can't really think of anything that could have been done differently.

BACKGROUND

Please describe your company and your position there.

I'm the manger of our state Judicial branch of government websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promet Source, and what were your goals?

Our website was migrated to a Drupal environment and we required advanced technical support for both core and security updates to assist our inofrmation technology department and the web team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Promet after reviewing over a dozen bids for our project. We were impressed with their experience and professionalism as well as talented team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss our site and existing process of applying updates. The site is Drupal so we also went over the steps and processes in detail specific to our envirnonment. Meetings and discussion were held via Zoom and sharing screens.

How many people from the vendor's team worked with you, and what were their positions?

We work with a project manager and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After beginning our work with Promet both core and security updates have been completed in very fast and efficient time. We also have no issues due to the thorough testing by Promet on a development site.

Describe their project management style, including communication tools and timeliness.

Project management is very dependable and Promet takes the time to explain processes and to ensure we, the client, are informed of all steps. Promet uses Zoom and email, as well as an online management system for us to see and chat.

What did you find most impressive or unique about this company?

They have excellent communication and project management processes. We feel very confident with their expertise and as relatively new Drupal users, we have also learned a lot. They really take the time to make sure we know everything that needs to be done!

Are there any areas for improvement or something they could have done differently?

We have NO areas of improvement! We had a previous contractor and Promet is far superior in every possible way.

BACKGROUND

Please describe your company and your position there.

Latham is the largest designer, manufacturer and marketer of in-ground residential swimming pools in North America, Australia and New Zealand. I am the Director of Digital Marketing for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promet Source, and what were your goals?

We needed to have a tool built that would enable independent builders we work with to dynamically add our product content to their sites. Also allows us to maintain it and track usage.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've successfully worked with them on other projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Client is requesting services from Promet Solutions that involve web and mobile application consulting, design, development, integration, maintenance, strategy, and support for the following project objectives, consulting requests, and/or other issues.

Project: Promet will develop, test and deliver a Dealer Tool as described in supporting documentation and scope of work below. The tool will be tested per specifications and deployed a Latham Pool WP instance. Additional hours to support the rollout of the tool are included in the statement of work. ASSUMPTIONS Client acknowledges and agrees that the following assumptions are true. Changing the assumptions may result in a fee adjustment and a change in the timetable for the services.

• Hosting platform for the development of the tool will be provided by the client
• Any services not specified in this SOW are considered out-of-scope and will be addressed with a separate SOW or Change Order.
• Any services performed by Promet Solutions but not set forth in this SOW will be subject to additional charges for Client.
• If applicable, Client will provide all non-open source software for all applications and data being utilized as part of Promet Solutions’ services.
•  If applicable, Client hardware and software systems will have access to and be remotely accessible from the network and Internet as needed to perform all services. Changes to development and production environments during the course of the project will result in additional charges
• If applicable, Client maintains current licensing and maintenance contracts for all hardware and software for support reasons.
• During discovery Promet and the client will identify and sign off on all the features, designs, content to migrate, and functionality. The documented and signed off detailed discovery documents will serve as the full SCOPE OF SERVICES

Requirements and Assumptions We have presented below our understanding of the scope of the project and our assumptions based on information shared with us to date and in our proposal discussed in March 2022.. We will design, develop and deploy the Latham Dealer tool website using the latest major version of Word Press available at the start of the project. Promet will create all described functionality for the dealer tool based on the draft wireframes provided to Promet.

Promet will document the functionality prior to the project start and provide the customer with a project plan, test plan and schedule of delivery. Once the site obtains client sign off Promet will launch the new site into production. 160 hours of support are included in the cost of the project and may be used for additional scope development, support during rollout or other activities as dictated by the client. Reference Documents for Requirements and Plan Latham Dealer Tool WP App High-Level Requirements Admin Functionality

Dealer Management View: Administrators will have the ability to view dealers in a list view alongside their corresponding active product line embeds.

Edit: Administrators will have the ability to edit dealer information by selecting a dealer from a list and clicking an edit button. Add: Administrators will have the ability to add new dealers and provide new dealers, which will generate login credentials and notify the dealer via the email address provided.

Delete: Administrators will have the ability to completely delete a dealer account, which will also disable all active embeds.

Disable: Administrators will have fine grain control over which embeds they can disable for a specific dealer. Once disabled, the embed will not generate results in the dealers corresponding website placement. Dealer Embed Management Administrators will have the ability to select pool dealer types and product lines from a tabbed list that is populated based on data from the main WordPress website, which will be retrieved via the WordPress API.

This data will power the options available to the dealers when they generate their embed codes. Dealer Tool Administration Area Dealers will have a login area that will be powered by WordPress. The functionality will support basic login/logout, password reset and a restricted dealer page where account information can be edited.

Account information will include the following fields: First and Last Name, Company Name, Email, Phone, Address, Zip, State, Country and Dealer Type. The Dealer Type field options will be powered by data from the main WordPress website, which will be retrieved via the WordPress API.

Dealer Functionality Embed Code Generator Dealers will have the ability to generate an embed code based on the available product lines and layout options in the dealer tool administration area. Any embed type configurations created by a dealer will be stored in the WordPress database for later retrieval to support editing and administrator oversight.

Dealer Embed Functionality Dealer embed codes will include a URL that connects to a specific dealers unique embed options in order to display the proper content and layout selected by the dealer. In addition the unique identifier that connects to specific dealers will support administrator control of embedded widgets in order to allow for disabling and enabling from the WordPress administration

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far it's been amazing. They've delivered on every milestone and kept the project moving.

Describe their project management style, including communication tools and timeliness.

It's fantastic, they manage our expectations and are keeping us honest.

What did you find most impressive or unique about this company?

Attention to detail and delivery. They are experts in what they do which include management of projects from start to finish.

Are there any areas for improvement or something they could have done differently?

Not as of now.

BACKGROUND

Introduce your business and what you do there.

I’m the director of streaming platforms at Knowledge Network, a British Columbia public education broadcaster that has been around for about 41 years. We broadcast dramas, documentaries, and performing arts, and we have a wide following in British Columbia, being the third or fourth most-watched channel. We also have a huge collection of streaming platforms that our audience uses to stream our programs, both video-on-demand and live formats. Furthermore, we’re also a nonprofit charity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promet Source?

A big shift was happening with our CMS; Drupal 7 was reaching its end of life, so we needed to do a massive migration from Drupal 7 to Drupal 9 for our knowledge.ca website.

SOLUTION

What was the scope of their involvement?

Promet Source is helping us migrate our site to Drupal 9. They’ve been rewriting a lot of custom modules because we already had a very customized site with several different systems involved. As we’re both a streaming service and a nonprofit organization, we’ve implemented functionalities so that our users can stream our content and also donate to our charity. Thus, the final objective of Promet Source is to rewrite all of those custom modules so that they work well in Drupal 9.

A lot of the technical code that they’ve developed is written in PHP, but I’m not aware of what their programmers are using to write the code. Other technologies they’re using include JW Player, which is our streaming video player, as well as other scheduling and programming tools.

The Drupal migration, however, is just the first part of the project. Once our site is completed in Drupal 9 and we test it to verify that everything works well, Promet Source will help us move our entire property from our on-premise servers and databases to AWS.

What is the team composition?

We’ve worked with different people from Promet Source for different things. However, we consistently work with 5–6 people who take on various roles.

How did you come to work with Promet Source?

We met Promet Source at DrupalCon.

How much have you invested with them?

We’ve spent around $350,000–$400,000 CAD (approximately $273,000–$312,000 USD).

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is not complete yet, but Promet Source has managed everything very well. We’ve seen what they’ve developed, and they provide us with demonstrations, so we’re confident that everything is getting done.

How did Promet Source perform from a project management standpoint?

Promet Source offers world-class project management. They’re the best organization I’ve ever worked with in terms of project management. We’ve used Jira, Confluence, and Smartsheet for project management. Additionally, we mostly communicate via Zoom, but we also use email and Microsoft Teams.

What did you find most impressive about them?

Promet Source is very technically adept at what they do; they always figure out any issues we throw at them. For example, they’ve helped us troubleshoot important issues with another of our sites despite not being the ones who developed it.

Additionally, Promet Source has played a supportive role throughout the engagement, going above and beyond to help us solve other technical issues. On top of those qualities and their outstanding project management, they offer excellent communication and are always on top of things. Their entire services are unbelievably impressive.

Are there any areas they could improve?

It would be great if Promet Source quoted projects with a flat rate based on the requirement gathering process instead of offering a time-and-materials approach. Working with hourly rates can be challenging from an affordability standpoint. Scoping projects beforehand to provide us with a flat rate pricing would really help our budgets.

Do you have any advice for potential customers?

If you have a Drupal project, I definitely recommend working with Promet Source. They’re very capable of doing complex development tasks to a very successful level.

BACKGROUND

Please describe your company and your position there.

Schmidt's Auto is a towing, recovery , salvage and seller of used parts. Our towing is primarily municipality, account and emergency roadside assistance for the general public.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promet Source, and what were your goals?

To update our website ensuring information about all our service offerings. Allow users the ability to request services and parts online, as well as online payment option for select services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Promet in the past and have had great experiences. They developed our dispatch software for our taxi business, ( in 2010) . The CMS, Consumer app ( both IOS and Android) , and a driver app.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We outlined our needs, Promet provided an SOW, outlining steps. We had initial kick off meetings to discuss our needs. Following, Promet provided examples/themes for us to choose from. We meat bi-weekly with updates as well as tracking progress via confluence and staging sites. They were conscious of our budget and worked to minimize paid images etc. and stayed on budget. Prior to launch, we had multiple walk through's , training on WordPress Engine and set us up for google analytics. They also supplied a copy writer to review our copy.

How many people from the vendor's team worked with you, and what were their positions?

Account manager, Project Manager, VP of Digital experience, Developer, Owner check in , Business Manager follow-up

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has seen an increase in Part request , by 60%. prior , we did not have an online option for consumers. Tow requests have been less, approximately 10%. However, since most of work is contracted, this is expected. the sites main purpose was to provide information, such as about us, towed vehicles and the process, And finally, a fresh and i[dated representation of our company.

Describe their project management style, including communication tools and timeliness.

The Promet team was accessible and responsive. We had bi- weekly meeting , or email communication to stay in touch and on track. The team was easy to reach and their roles were clearly identified.

What did you find most impressive or unique about this company?

They delivered what we asked for in a professional manner.

Are there any areas for improvement or something they could have done differently?

All went very well.

BACKGROUND

Introduce your business and what you do there.

I’m a program manager for a professional nursing nonprofit. I’m responsible for our five Drupal websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promet Source?

We wanted to use the same CMS across all of our websites. We attempted to do the support work in-house, but we didn’t have the talent to be effective Drupal developers. We reached out to Promet Source, and now we’re in a support contract with them.

SOLUTION

What was the scope of their involvement?

Five of our Drupal websites were designed and developed by other firms. We needed consistency in supporting and maintaining these sites. Promet Source provides us with exactly what we were looking for.

They support and maintain all of our Drupal websites, and they're currently working on migrating our event site, which is in WordPress, into Drupal. Since Drupal is open source, they perform core security updates to make sure our customers' data is protected. They also handle small marketing requests and enhancements, depending on what we need.

Also, as part of the migration project, Promet will be doing UX design and custom Drupal development.

What is the team composition?

For the support contract, we work with the director of support services, a support developer, a solutions architect, a systems administrator, and a QA analyst. Additional senior or support developers are added as needed. For the new migration project, we work with a project manager, a solutions architect, the VP of digital experience, and a senior UX/UI designer.

How did you come to work with Promet Source?

The director of information services initiated our engagement with Promet Source. I wasn’t part of those decisions, so I’m not sure how it happened.

How much have you invested with them?

Our support contract is about $250,000 a year. The project we’re working on now is about $370,000.

What is the status of this engagement?

We started working together in 2015, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

If there are no issues, it means they’re doing a great job. Rather than getting profit or ROI, we look for not having any security incidents, downtime, or problems with our websites.

How did Promet Source perform from a project management standpoint?

We meet with them weekly and do deployments every Thursday. They use Jira and Confluence. We have a thorough scorecard in Confluence that lets me know the status of all of our websites at any time. I love that I never have to wonder where they are with the work because they keep us informed. It feels like they’re part of our internal team.

What did you find most impressive about them?

They take ownership of their work and care about our websites as much as we do. They want us to succeed, so they feel like an extension of our team.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be comfortable with asking them though questions. To get the most out of them, you must trust them. We communicate with them like friends, and that’s made it a very comfortable relationship.

BACKGROUND

Introduce your business and what you do there.

I am a senior policy advocate at the American Library Association.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promet Source?

As part of a large-scale, grant-funded initiative with a third party, we needed to develop and launch a website.

SOLUTION

What was the scope of their involvement?

Our existing website served more as a repository for information, and we wanted to turn it a more attractive and feature-filled platform. We presented Promet Source with mock-ups of our ideas, and they conducted interviews with our core product team to learn more about our ideal site. Our feedback from those sessions drove three separate design and development sprints. We had a very aggressive timeline as part of this initiative, so we challenged Promet Source to complete the work in about six weeks.

What is the team composition?

We worked with Andrew (President, Promet Source), Mindy (Director of User Experience and Design, Promet Source), and Melissa (Project Manager, Promet Source).

How did you come to work with Promet Source?

When our IT team outsources specific tasks, they typically choose Promet Source. Given that we already had a relationship with them, we were confident that they could help with this project.

How much have you invested with them?

We spent about $46,000.

What is the status of this engagement?

We worked together from October–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of this website, the libraries that we’ve worked with as part of this initiative will now have evidence of the work they did to further the project. They will be able to show their administrators and funders that they were part of a nation-wide endeavor.  

How did Promet Source perform from a project management standpoint?

We worked very well together. Promet Source was patient with my team while explaining all of the technical aspects.

What did you find most impressive about them?

I appreciated their design sprints and the iterative process. They masterfully took our ideas and translated them into specific pieces of the website. They gave us two or three different concepts during each team meeting. After we provided feedback, Promet Source successfully implemented our comments into a new version.

Are there any areas they could improve?

Given the short timeline, I don’t know if there’s much more we could have asked them to do differently. Promet Source advocated for user testing, but we didn’t have the time for that, and that’s not something we can hold them accountable for.

BACKGROUND

Please describe your company and your position there.

I was the former COO at a large association in the retail and consumer packaged goods (CPG) marketing space. In my role, I led our web development efforts among other things.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promet Source?

I hired Promet Source to rebuild our association website in Drupal.

What were your goals for this project?

In addition to finishing on time and budget, our goal was to end up with a website that would impress our members and provide them with increased functionality. Implementing new tools would allow members to improve their performance and lift the level of our market.

SOLUTION

How did you select this vendor?

I searched for 3–4 recommended Drupal firms that had done similar projects in the past. I interviewed each, checked their references, and narrowed the list down to two finalists. The final deciding factor was the price and timeline estimate.  

Describe the project and the services they provided in detail. 

Promet Source rebuilt our association website in Drupal. They provided turnkey web development services, from requirements gathering through to design, development, deployment, and continued support. 

What was the team composition? 

The core team consisted of about 4–6 individuals, however, others came in and out as their specific experience and skills were needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Upon completion and rollout, visits to our site improved materially. Not only that, but the time spent on each site also increased materially. We were overwhelmed with positive anecdotal feedback from our membership, and the site’s usefulness played a part in our subsequent acquisition. 

How was project management arranged and how effective was it? 

The project management was solid. Our team had many stakeholders, which can be challenging to manage—a bit like herding cats—but Promet Source did well. Whenever I had concerns over project status and velocity, they took my questions seriously and answered quickly.

What did you find most impressive about this company?

I was impressed with the end result.

Are there any areas for improvement?

No, not without getting nitpicky.