Progressive UX

BACKGROUND

Please describe your company and position.

I am the Owner of a pet grooming business.

Describe what your company does in a single sentence.

Our company is a mobile pet grooming service in Portland. We come to the customer's home. We do baths, haircuts, nail trims, ear cleaning, and de-shedding. Our focus is calm, gentle handling for pets that get stressed easily.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive UX to accomplish?

• Build a simple website where clients can book appointments online without calling.
• Make the site load fast on phones since most of our clients book from mobile.
• Add a booking system that shows available time slots and sends automatic reminders.
• Create a clean, friendly design that feels warm and trustworthy, not corporate.
• Set up local SEO so people in Portland can find us on Google.

SOLUTION

How did you find Progressive UX?

Online Search

Why did you select Progressive UX over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Progressive UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a discovery call. Asked about our clients, our services, and what we needed. Then they mapped out the site structure. They designed a clean, mobile-first website. Warm colors. Easy navigation. Big buttons. Built the site with a booking system that connects to our calendar. Clients pick a time, enter their address, and describe their pet.
Automatic text and email reminders go out before each appointment.
Added a services page with clear pricing. A gallery for before-and-after photos.
A contact page with a map.
Set up local SEO. Google Business Profile. 
Keywords for mobile pet grooming in Portland. 
Trained me on how to update the site and manage bookings.
Key deliverables: 5-page website, booking system, automated reminders, SEO setup, training session, and 30 days of post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Online bookings went from zero to 40+ per month in the first 90 days. Phone calls dropped by half. No-shows were cut by 60% thanks to automatic reminders. The website loaded in under 2–3 seconds on mobile devices. Google search traffic increased by 30% to 35%, which was a good start, as SEO takes time to deliver solid results. Client inquiries increased threefold. Revenue increased by 35% after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were always on time and communicated clearly. Our project lead was Brian. He used Trello for tasks and email for updates. We had weekly check-in calls that were short and focused. They never felt like a waste of time. The team delivered every milestone on schedule, including design, development, the booking system, SEO, and launch. When I had questions, they answered the same day. 

When I asked for a small change to the booking form, they made it within 24 hours. There was no fuss and no extra charge. They also flagged things I had not thought of, such as adding a text reminder feature. That alone cut our no-shows significantly.

What was your primary form of communication with Progressive UX?

Virtual Meeting

What did you find most impressive or unique about this company?

They actually listened. Most agencies just want to build what they want. Progressive UX asked about my clients, my daily routine, and what would make my life easier. The team didn’t just build what they wanted; they built something that actually worked for me. They also explained everything in plain language without using technical jargon. I am not a tech person, but they never made me feel dumb. The booking system was the best part. It worked seamlessly, and my clients loved it. I loved it, too.

Are there any areas for improvement or something Progressive UX could have done differently?

More training on SEO would have helped. I understood the basics by the end of the project, but a short video guide would have been nice to refer back to. I also would have liked a few more design options at the start. They showed two. Both were good, but three or four would have been better.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of IEPJ Island Wear, a clothing brand offering stylish, comfortable apparel for everyday wear.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Progressive UX?

We needed to improve our e-commerce website to create a smoother shopping experience, strengthen our online presence, and increase customer engagement and sales.

SOLUTION

What was the scope of their involvement?

Progressive UX improved our e-commerce website and overall online shopping experience. The main deliverables included website design and development, UX improvements, mobile responsiveness, product and checkout optimization, and guidance to strengthen our online presence and customer experience.Progressive UX redesigned key pages such as the homepage, product pages, collection pages, and checkout flow. They improved navigation, mobile responsiveness, product presentation, and the overall checkout experience to make shopping easier and more intuitive for our customers.

What is the team composition?

We worked with 2–5 teammates from Progressive UX.

How did you come to work with Progressive UX?

We found Progressive UX through an online search. We chose them because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from June–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Progressive UX gave us a more professional and user-friendly e-commerce website, improved the mobile shopping experience, and made navigation and checkout easier for customers. We also have a stronger foundation for improving online sales and customer engagement.We didn’t track detailed performance metrics consistently during the project, so we can’t provide reliable before-and-after figures. We mainly evaluated the improvements through the website experience, usability, and customer feedback. Customers generally found the updated website easier to navigate and the shopping process more straightforward, particularly on mobile. We also received positive feedback about the cleaner product presentation and simpler checkout experience.

How did Progressive UX perform from a project management standpoint?

Progressive UX managed the project well and kept communication clear throughout. They responded quickly to our feedback, kept us updated on progress, and delivered the project within the planned three-month timeline.We communicated via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

What impressed us most was their responsiveness and attention to detail. They took the time to understand our brand and customers, offered practical solutions within our budget, and made the website and shopping experience noticeably easier to use.

Are there any areas they could improve?

Overall, the project went smoothly. More frequent progress updates and a more detailed handoff guide after launch would’ve made the process even better.

BACKGROUND

Please describe your company and position.

I am the President of RUUP DECOR

Describe what your company does in a single sentence.

Building Products for commercial and Residential

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive UX to accomplish?

• 3 websites and Inventory Program

SOLUTION

How did you find Progressive UX?

Online Search

Why did you select Progressive UX over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Progressive UX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop 3 different websites Deliver in 1 month

Inventory program similar to SAGE Deliver in 1 month

Total cost $8400

Deposit $5000 USD after finishing the whole contract than the final payment. I have a contract i can send to verify this 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company demanded full payment saying they dont have funds to finish the project after almost finishing up 2 sites. The sites were still pending. They didnt want to work anymore till they received full payment. I requested refund as each site was 1300 each and total is 2600 and there is still $2400 deposit left. They ghosted me after that saying if you can hire a lawyer that can handle our company Good LUCK!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Recently after 9 months After a dispute over the company owing me money, ProgressiveUX.com not only tried to remove my review from Trustpilot but also created a fake email demanding $2,500 USD to “bring my website up to date.” When I refused, they took down my website, leaving me without access. This is just another shady tactic from this company.

Previously, I had already lost $5,000 USD after hiring them for three websites and an inventory program. They only partially completed two websites (85%), worth $1300 each, while the inventory program (worth $5,000) was never delivered. After numerous attempts to reach them, they ceased all communication and abandoned the project, forcing me to hire another firm to complete the work.

When I requested the completion of the agreed work, they claimed the price was too low—despite having already taken my money. Upon mentioning legal action, their response was, “You’re most welcome to afford one if you can, which can stand against our legal department.”

Their tactics—false claims, and website takedowns—are nothing short of fraudulent. Avoid ProgressiveUX.com at all costs.

What was your primary form of communication with Progressive UX?

Email or Messaging App

What did you find most impressive or unique about this company?

I would never recommend anyone to work with Progressive UX. THEY WILL MAKE YOUR LIFE MISERABLE

Are there any areas for improvement or something Progressive UX could have done differently?

THEY NEED EXPERIENCED CUSTOMER SERVICE PERSONNEL

BACKGROUND

Please describe your company and position.

I am the Marketing Head of the company.

Describe what your company does in a single sentence.

We are your go-to destination for stylish, high-quality apparel. Our collections blend fashion-forward designs with comfort and durability, offering you a wardrobe that suits any occasion. Discover the perfect balance of style and substance with our diverse range of clothing, designed to make you look and feel your best.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive UX to accomplish?

Our primary aim was to design an innovative, focused-on-user website using Progressive UX's web development service. We wanted to take advantage of their knowledge to create a highly functional and aesthetically pleasing website that would successfully market our name, goods, or services. 

Our purpose was to create an online platform that not only achieved our business goals but also offered a superb user experience, making sure that users could quickly browse the site, interact with the material, and generate valuable interactions.

SOLUTION

How did you find Progressive UX?

Online Search

Why did you select Progressive UX over others?

Pricing fit our budget

How many teammates from Progressive UX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Progressive UX for web development, and the scope of work included creating a user-friendly, responsive website. Key deliverables encompassed project planning, research, wireframes, custom design, front-end and back-end development, content migration, testing, SEO optimization, security measures, training, and ongoing support. The project aimed to improve our online presence and enhance user experience while adhering to the specified timeline and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website's conversion rates saw a notable boost, resulting in [specific percentage] more leads generated through contact forms and calls to action. User engagement metrics, such as time spent on the website and pages per session, demonstrated an increase, indicating improved visitor interest and interaction. The project was completed within the specified timeline and budget, demonstrating effective project management and resource allocation. These measurable outcomes signify the tangible progress and success achieved through our collaboration with Progressive UX, aligning with our project objectives and contributing to the overall improvement of our digital presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Progressive UX highlighted their exceptional management skills and timely responsiveness. Their ability to efficiently oversee tasks and projects led to a smooth workflow and effective problem-solving. Their quick responses and actions showcased their commitment to meeting project milestones promptly, greatly contributing to our successful collaboration.

What was your primary form of communication with Progressive UX?

In-Person Meeting

What did you find most impressive or unique about this company?

What differentiated this organization most was its extraordinary capacity to adapt solutions to our particular demands by fusing innovation with domain knowledge. They proved their dependability and commitment by setting deadlines and taking the initiative to solve issues.

Are there any areas for improvement or something Progressive UX could have done differently?

They are already outstanding; there is nothing they should change or do to get better. Their individualized solutions and dedication to deadlines set them apart. Their industry-specific knowledge and trustworthy services were exceptional.

BACKGROUND

Please describe your company and position.

I am the Owner of Bodyquality Fitness Studio

Describe what your company does in a single sentence.

We are a Community Oriented Fitnesses Studio. With open door to everyone and everybody who wants to change the life and health for the better.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive UX to accomplish?

• To set up the best payments,scheduling for my fitness studio
• To fix and set everything on my fitness website and help making it better and easier to understand for the clients.
• For and easy operational program and navigating through the web page.

SOLUTION

How did you find Progressive UX?

Online Search

Why did you select Progressive UX over others?

Because they answered the phone

How many teammates from Progressive UX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We are working in making the website easier, accessible and attractive for the clients and for better way of payments and the schedule on the workouts and classes in the calendar.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It looks like they know what they are doing and also they work on other fitness website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yeah he did, so far he has delivery his word on time. No complaints about it.

What was your primary form of communication with Progressive UX?

Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge was impressive.

Are there any areas for improvement or something Progressive UX could have done differently?

So far So good