Profitable Sites

BACKGROUND

Please describe your company and your position there.

Baxter&Baxter are an online retailer or luxury men's accessories. I am the company director and my team worked with Profitable Sites to run our Google Shopping campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Profitable Sites?

My team worked with Profitable Sites to run our Google Shopping campaigns.

What were your goals for this project?

Our goal was to monitor the performance of our Google Shopping campaigns.

SOLUTION

How did you select this vendor?

We searched online for Google Adwords' certified partners.

Describe the project in detail.

We wanted to monitor the performance of our Google Shopping campaigns ahead of the festive period to ensure we were entering the period with our ads performing at their best.

What was the team composition?

We dealt with David, who offered a very professional service and exceptional communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very happy with the outcome of the project and the management of our Google Shopping campaign. We enjoyed our most successful Black Friday & Christmas ever due to the support from Profitable Sites.

How effective was the workflow between your team and theirs?

Very professional service and exceptional communication.

What did you find most impressive about this company?

Very professional service and exceptional communication. I was offered support and detailed answers to my questions. I will certainly be using Profitable Sites again when running my Google Shopping campaigns.

Are there any areas for improvement?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Innov8 Security installing electronic systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Profitable Sites?

We wanted to grow our online presence by improving our website and our ranking on Google search results.

SOLUTION

What was the scope of their involvement?

They expanded my website from a single page to multiple pages and they regularly update it. They’re always asking for photographs of projects we’ve done and customer reviews so they can add them to our site, which helps our Google ranking. They also worked on keyword optimization to help us rank higher locally within our industry.

What is the team composition?

I worked with their director, whom I’ve known for a long time. We’ve got a good relationship, so it’s easy for me to call him whenever I need something.

How did you come to work with Profitable Sites?

I worked with another company previously. I met up with their director and only then discovered his line of work. I realized that he could do a lot for me, so I started using his firm.

What is the status of this engagement?

We started working together in June 2014 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I receive Google Analytics every now and then, but I really know the site is working because I get a lot of work through it. I don’t advertise anywhere else. I don't pay for anything else. I'm literally just investing in them and what they do for us.

How did Profitable Sites perform from a project management standpoint?

I can get any changes I want straight away, and if I haven’t contacted them for a while, they’ll contact me and ask if I want something. They also suggest changes. The director always responds within 24 hours.

What did you find most impressive about them?

Their personal service and availability whenever I need them to change anything stand out. They’re really easy to contact.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

It’s important to come in with your idea defined, but even if you don’t know, they can certainly help you. When I started, I didn’t know about how website work, so they’re very good at that side of things.

BACKGROUND

Introduce your business and what you do there.

MOT Academy is a provider of educational services, training people who wish to become Ministry of Transport (MOT) testers. I’m the managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Profitable Sites?

We’re trying to get inquiries through the telephone or email and also extend to an outside Google search. We worked with another firm when we first started this company. The reason we couldn’t use Profitable Sites was because our competitor was using them. When they severed the connection with our competitor, we then took them on board.

SOLUTION

What was the scope of their involvement?

We worked on the keyword searches and phrases in our industry, which were MOT training and MOT testing, including all of our competitor information as well. There were a number of campaigns Profitable Sites put together for us.

How did you come to work with Profitable Sites?

I used to work with them through a previous company. It was a noticeable difference when we migrated away from the previous firm. Profitable Sites knows more about what they’re doing than some of their competitors do.

How much have you invested with Profitable Sites?

We spend $499 to $624 a month with them on management fees and US $1561 to $1623 on Google ads.

What is the status of this engagement?

We started working with them in September 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We are currently ranked number one or two on Google and Bing. We know our business fully. We can tell exactly what we want to pitch for and there’s a number of keywords we give them. Profitable Sites has more of an understanding of what we’re after than what the previous firm did. That’s what has pushed us up the ranks. We ranked three or four when we were using the previous firm. Profitable Sites has met our goals as expected.

How did Profitable Sites perform from a project management standpoint?

I get weekly reports from them. If I have any questions, I contact them and they make the changes that need to be made. I have one direct contact person and we communicate mostly through email and phone.

What did you find most impressive about Profitable Sites?

They do everything for us. They are very much a hands-on agency.

Are there any areas Profitable Sites could improve?

No. They do everything great.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Big Bobble Hats. We sell bright, wooly, warm bobble hats online and at outdoor trade shows and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Profitable Sites?

We wanted to drive more traffic to our website and track each advertisement that we place on social media or Google. We were using another agency for a year, but I was not happy with their work.

SOLUTION

What was the scope of their involvement?

Profitable Sites helped us find out which ads were working really well, tweaked them, and made them work even better. We needed to target customers that we knew were going to buy our product. Profitable Sites helped us to analyze keywords and provided social media updates for us on Facebook, Instagram, and Twitter. They made great campaigns to attract more followers on social media. They’re writing weekly blogs and adding events to social media so people know where we’re going to be.

How did you come to work with Profitable Sites?

I found David, the owner, on People Per Hour last year. While I was using the old agency, I contacted David to get a second opinion about my business. He came back to me very quickly with some suggestions and feedback. When I let the old agency go, I contacted Profitable Sites to help me.

How much have you invested with Profitable Sites?

We’ve spent $8,504 on their services.

What is the status of this engagement?

We started working with them in September 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We’ve seen sales increase considerably this winter. Our online sales for January doubled this year compared to last year. We’ve done nothing differently except having a different agency working on our business. The work they’ve done increased our followers on our social media sites, and I’m very happy with the results we’ve gotten there.

How did Profitable Sites perform from a project management standpoint?

They manage the projects from start to finish with no issues. We communicated by email and phone calls. There are two resources working on our project from Profitable Sites. One works with the social media side and the other works on PPC.

What did you find most impressive about Profitable Sites?

Their responsiveness is really impressive. If something needs to be done quickly, they are able to deliver. 

Are there any areas Profitable Sites could improve?

Sometimes, I have to prompt them to get into contact with me. I would like to get more feedback on a weekly basis on AdWords and how the campaigns are working. I want to know what’s going on in terms of research they’re doing and keywords, etc.

BACKGROUND

Introduce your business and what you do there.

Driscolls Antiques Ltd. is a dealer of 17th-to-19th-century furniture in Clitheroe, United Kingdom.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Profitable Sites?

I wanted to get my PPC [pay-per-click] advertising to a decent standing and set up Google Analytics.

SOLUTION

What was the scope of their involvement?

The first thing I had Profitable Sites do was review my PPC campaign. I felt that it wasn't working brilliantly, and I had a low-quality score. Profitable Sites got my score up to 10, tweaked some of the site's links, and made some keyword research. My site had already been set up, but Profitable Sites got it working properly. They set up my Google Analytics profile, allowing me to track sales, and also set up my Google Shopping campaign, which focuses on pictures.

Profitable Sites' manager talked me through the process, explaining why he was taking each step. I was kept informed all the way through.

How did you come to work with Profitable Sites?

I had worked with their principal for SEO a few years ago while he was working for a different company. I came across Profitable Sites' page on a fluke, while researching agencies, and decided to give them a try.

How much have you invested with Profitable Sites?

The cost of Profitable Sites' work was around $1,500.

What is the status of this engagement?

We started working with Profitable Sites in December 2016. We launched just before Christmas and ended up having a hectic week as a result. We have completed the PPC project, but Profitable Sites keeps in touch with me for suggestions.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Profitable Sites' work is actually working a bit too well. I need more staff for my business. Our sales have shot up.

We deal in expensive pieces and used to sell an average of 25 items per month. Since launching the campaign with Profitable Sites, we have been selling around 45 pieces per month, which is a huge difference. There has been a huge increase in the site's traffic as well.

How did Profitable Sites perform from a project management standpoint?

Profitable Sites was excellent in this respect. They finished everything that was promised quicker than they said they would. The results have been fantastic for me.

I dealt with a single person from Profitable Sites' team, although I know that there were others involved. We communicated through email and on the phone. Profitable Sites was rapid in responding to me whenever I had a problem or question.

What did you find most impressive about Profitable Sites?

Profitable Sites dealt with me on a one-to-one basis, so I didn't have to go through endless amounts of people. I've worked with other companies before, and they never informed me about the work being done. Profitable Sites kept me up to date on what they were planning to do and why.

Are there any areas Profitable Sites could improve?

No. I was happy with the service from start to finish.

BACKGROUND

Introduce your business and what you do there.

By the Scruff is a digital design company that builds websites and provides digital marketing assets for clients. I’m the director and owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Profitable Sites?

We wanted to help boost traffic to particular customers. We also needed help managing our pay-per-click campaigns and Google Merchant profile. We had been managing these ourselves but we wanted an expert that would help us with the campaigns and get profiles set up properly.

SOLUTION

What was the scope of their involvement?

Profitable Sites worked with us on a number of different clients. The main objective was to boost traffic and sales to a couple of sites we provide services for. They were able to give us advice on strategy and best practices in setting up the campaigns properly. We weren’t doing anything to boost sales before we started working with Profitable Sites. We wanted more sales traffic coming from Google Merchant, and they were able to advise us on the setup and optimized that profile in order to produce traffic. They also helped with keyword bidding and optimized costs and conversions. They’ve managed to set everything up so that it runs by itself. They do a monthly review and it seems to work well without us having to do much. We had been on Shopify before, and Profitable Sites recommended we use Google Merchant.

How did you come to work with Profitable Sites?

I know the owner, David, from a long time ago. They’ve done many projects for us. It helps to know someone on the team, but they’ve been able to deliver what we asked and they’ve been a good fit for our business.

How much have you invested with Profitable Sites?

We spent $2,448 on this project.

What is the status of this engagement?

We started working with them in March 2015, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

They did what we expected. Visitor numbers have improved 300% and our conversion rate is 2.5%. They’re very knowledgeable and understand what targets we’re looking for and how to manage the budget properly. They’re honest and give good advice and feedback.

How did Profitable Sites perform from a project management standpoint?

They’re very responsive and get back to me the same day. Our main point of contact is David and we communicate by phone, Skype, and email.

What did you find most impressive about Profitable Sites?

They deliver results on their work and they don’t make promises they can’t keep. They’re also realistic about the campaigns they’re setting up for us. They teach us how to keep our campaigns up to date using new techniques and how to update keywords and target different audiences.

Are there any areas Profitable Sites could improve?

No.

BACKGROUND

Please describe your company and your position there.

Director of Navah Consulting, a property consultancy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Profitable Sites ?

Rank better on Google / bing.

What were your goals for this project?

Rank better on Google / bing.

SOLUTION

How did you select this vendor?

A recommendation.

Describe the project in detail.

David undertook various SEO strategies with a good overall result.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My site now ranks a lot better on Google / bing.

How effective was the workflow between your team and theirs?

Very good.

What did you find most impressive about this company?

Communication and overall results were very good.