Procedure Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of engineering at Setu by Pine Labs, a financial services company. We provide APIs and software that help businesses streamline onboarding, payments, deposits, lending, and data management for their customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Procedure Technologies?

We initially hired Procedure Technologies for a new vertical we were starting in the lending space.

SOLUTION

What was the scope of their involvement?

Procedure Technologies has provided us with team augmentation services. The main deliverable has been a lending bot, starting with WhatsApp as a channel for a bank. Procedure Technologies’ engineers have worked alongside our team to build the end-to-end bot and deploy it.

What is the team composition?

We’ve worked with 2–5 members of Procedure Technologies’ team.

How did you come to work with Procedure Technologies?

Procedure Technologies was referred to me, and their pricing fit our budget.

How much have you invested with them?

We’ve spent around $100,000.

What is the status of this engagement?

We started working with Procedure Technologies in June 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve run multiple projects with Procedure Technologies, and they’ve been able to turn around and deliver all of them within time and budget expectations. The quality bar has been kept high, and the team is open to iterating to the expected fit and finish. We operate as a B2B business, and we’ve had at least two occasions where Procedure Technologies took care of the end-to-end deliverables and had a satisfied customer.One of those occasions was working on a large-scale end-to-end system deliverable with a bank. The other was working on designing, building, and delivering a multiplatform mobile SDK. These were net-new initiatives delivered on time and with high quality. Our business customers had good feedback on Procedure Technologies’ engagement levels and ability to solve for outcomes. The businesses that took up these projects were able to onboard up to 200,000 users within six months.

How did Procedure Technologies perform from a project management standpoint?

We’ve worked with Procedure Technologies on both team augmentation and end-to-end projects. The end-to-end projects have been delivered on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’ve enjoyed working with Procedure Technologies’ team and their leadership team. There’s been a strong culture fit and alignment. I’m impressed by their high level of ownership and ability to focus and find the right solutions for the phase and scope of projects.

Are there any areas they could improve?

There’s nothing Procedure Technologies could have done better or differently during the project. As a vendor on the project, they’ve done well.

BACKGROUND

Introduce your business and what you do there.

I'm a physician and the founder of a stealth-stage company building a digital platform for medical education. The product delivers clinical learning content across web and mobile.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Procedure Technologies?

We needed an engineering partner to turn our concept into a working product: a web platform and companion mobile app that present medical education content clearly and can scale as we grow. As a lean, early-stage team, we needed a group that could own design and development end to end.

SOLUTION

What was the scope of their involvement?

Procedure Technologies handled design and full-stack development of both our web application and our mobile app. They translated our product vision into a working interface, built the underlying architecture, and continue to iterate with us as the product evolves.

What is the team composition?

We work with a dedicated team of 2–5 people from Procedure Technologies.

How did you come to work with Procedure Technologies?

Procedure came to us through a referral. We looked at other firms but chose Procedure for their strong client ratings, a great culture fit, and company values that aligned closely with ours.

What is the status of this engagement?

We began working together in August 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Procedure delivered high-quality, well-structured code and shipped web and mobile apps that have run without bugs. The quality of the work has given us the confidence to keep building with them as our long-term development partner.

How did Procedure Technologies perform from a project management standpoint?

Project management has been excellent. They kept us informed through regular virtual meetings, email, and messaging apps, responded quickly to questions, and made it easy to track progress and give feedback.

What did you find most impressive about them?

Their commitment to understanding the space. Rather than jumping straight into code, they took the time to learn the medical education domain and what our users actually need. That grounding showed in every product decision they made.

Are there any areas they could improve?

Nothing significant. They've been an excellent partner, and I'd recommend them without reservation.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of product management at KredX, a leading Indian provider of integrated supply chain finance solutions. We offer platforms for domestic and cross-border trade financing and AI-powered financial automation for businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Procedure Technologies to accomplish for your business?

We hired Procedure Technologies as an extended tech team.

SOLUTION

What was the scope of their involvement?

Procedure Technologies built and launched a B2B payments product. The team handled the entire development process, including UX, development, and QA.

What is the team composition?

We worked with 2–5 teammates from Procedure Technologies.

How did you come to work with Procedure Technologies?

Someone referred Procedure Technologies to me.

What is the status of this engagement?

We worked together from September 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Procedure Technologies completed the project and achieved milestones within the project. The team launched the product on time.

How did Procedure Technologies perform from a project management standpoint?

We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Procedure Technologies' ownership was impressive. The team built the product like it was their own instead of treating it like an outsourced project.

Are there any areas they could improve?

Procedure Technologies justified the work they did.