Primal

BACKGROUND

Please describe your company and your position there.

I'm a Product Manager overseeing OTC portfolio in Thailand

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal Digital Agency Thailand?

We need an agency who helps us with all aspects of digital advertising which includes things like social media marketing, display advertising, SEM etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a number of agencies pitching for the business and Primal came out on top.

Describe the project in detail and walk through the stages of the project.

The key part of the project is concerning social media marketing where we rely on Primal expertise to help us communicate with our target audience on Facebook

How many resources from the vendor's team worked with you, and what were their positions?

Account manager and her support team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We over-achieved our digital KPIs and we tend to come out on top of key social metrics when comparing with direct competitors

How effective was the workflow between your team and theirs?

Very smooth - the Account Manager acts as a terrific liaison between myself and the whole Primal team

What did you find most impressive or unique about this company?

Communication and enthusiasm

Are there any areas for improvement or something they could have done differently?

Perhaps recommending new trends

BACKGROUND

Please describe your company and position.

 I am the Assistant Brand Manager of a retail company 

Describe what your company does in a single sentence.

The company, the retail pioneer established in 1984 with over 30 international brand distributionships and covers all leading channels including e-commerce. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Primal to accomplish?

• Increase Online Sales Performance Drive measurable growth in product sales through targeted advertising campaigns on Shopee and Lazada.
• Improve ROAS (Return on Ad Spend) Optimize ad performance to achieve a higher return on investment, ensuring cost-effective spending and better profit margins.
• Drive High-Quality Traffic to Product Listings Attract relevant and purchase-ready audiences to Shopee and Lazada product pages through precise targeting.

SOLUTION

How did you find Primal?

Referral

Why did you select Primal over others?

Pricing fit our budget

How many teammates from Primal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agency will manage CPAS (Collaborative Performance Advertising Solution) campaigns on Shopee and Lazada to support the brand’s e-commerce performance goals. While the brand will provide all creative assets (artwork and captions) and primarily handle budget allocation, the agency will assist in optimizing ad performance through strategic targeting, campaign setup, and actionable insights.

Key areas of responsibility:

• Audience Targeting Strategy :Analyze customer behavior, platform trends, and product positioning to suggest suitable target audiences aligned with each campaign objective.
• Ad Setup and Campaign Managemen : Set up and manage CPAS campaigns on Shopee and Lazada using brand-supplied creatives. Configure campaign settings including targeting, bidding, and scheduling.
  While the brand handles budget allocation, the agency may provide budget recommendations on a case-by-case basis to support campaign effectiveness.
• Performance Monitoring & Optimization : Monitor campaign performance and suggest improvements to enhance key metrics (e.g., ROAS, CTR, conversion rate). Adjust targeting strategies and scheduling as needed to meet campaign goals.
• Reporting & Strategic Recommendations : Deliver regular performance reports (monthly) with key metrics and insights. Provide post-campaign analysis and data-driven suggestions to refine future campaigns.

Key Deliverables:
Target audience strategy for each campaign
CPAS ad campaign setup using brand-provided creatives
Performance reports with key metrics and insights
Strategic recommendations for optimization and growth
Ad hoc budget suggestions (as requested)
End-of-campaign learnings and recommendations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

• Increased Sales Performance on Shopee and Lazada:

-Achieved consistent month-over-month growth in online sales attributed to CPAS campaigns.
-Improved Return on Ad Spend (ROAS)

• ROAS improved across multiple campaigns, with top-performing campaigns exceeding the target benchmark (e.g., 5x+ ROAS):

-Optimization suggestions led to better budget efficiency and higher profitability.

• Higher Click-Through Rates (CTR) and Conversion Rates:

-Enhanced ad targeting strategies resulted in increased CTR and improved conversion rates, indicating better audience fit.
-Store visits from ads became more qualified, leading to more efficient traffic.

• Better Campaign Efficiency:

-Reduced cost per conversion/acquisition through data-driven improvements suggested by the agency.

-Faster campaign launch times and smoother execution processes due to clearly defined collaboration between brand and agency.

• Actionable Insights for Future Campaigns:

-Post-campaign reporting provided valuable learnings on audience segments, time slots, and product performance, helping shape future strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency generally delivered work on time and showed good responsiveness when support was needed. They maintained regular communication through Line and Google sheet, which helped keep the workflow transparent. Most campaign setups and reports were completed as scheduled, with only occasional minor delays caused by errors in budget input and scheduling, as well as unclear cut-off times for ad submissions.

While the agency was quick to assist and proactive in addressing issues, clearer communication about critical deadlines—especially ad submission cut-off times—would help prevent misunderstandings and improve coordination. Occasionally, follow-ups were missed if the brand delayed responding, which sometimes impacted timely campaign execution.

Overall, the agency demonstrated reliability and commitment to meeting campaign goals, and with improved communication and follow-up processes, the partnership can be even more effective.

What was your primary form of communication with Primal?

Email or Messaging App

What did you find most impressive or unique about this company?

The agency demonstrated great flexibility in campaign management and showed a proactive attitude in optimizing ad performance based on data insights. Additionally, their responsiveness and willingness to support the brand quickly when challenges arose made them a valuable partner. They were also able to suggest creative approaches and formats that could enhance campaign effectiveness, drawing from their experience with other cases.

Are there any areas for improvement or something Primal could have done differently?

Primal could improve in communication by providing clearer updates and following up more consistently. Additionally, implementing a more thorough double-check process for campaign setups and budget inputs would help minimize errors and delays.

BACKGROUND

Please describe your company and position.

I am the Founder of Pratthanadee Foundation

Describe what your company does in a single sentence.

Charitable organization serving young women and girls in Thailand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Primal to accomplish?

• Raise our online profile
• Implement an effective digital marketing strategy

SOLUTION

How did you find Primal?

Referral

Why did you select Primal over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Primal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Primal provided comprehensive support to our NGO by managing a Google grant that offered us monthly advertising dollars to promote our initiatives on their platform. Their scope of work encompassed a range of services aimed at optimizing our online presence and maximizing the impact of our advertisements. The key deliverables included:

• SEO Optimization: Primal conducted a thorough audit of our website, identifying areas for improvement to enhance our search engine visibility. They implemented on-page and off-page SEO strategies, including keyword research, meta tag optimization, and backlink building.
• Ad Campaign Management: Primal set up, managed, and optimized our Google Ad campaigns. They created compelling ad copies, selected appropriate keywords, and continuously monitored the performance to ensure optimal use of the grant funds.
• Monthly Reporting: We received detailed monthly reports outlining the performance of our ad campaigns. These reports included metrics such as click-through rates, conversion rates, and overall ad spend, providing us with valuable insights into the effectiveness of our advertising efforts.
• Training and Support: Primal provided our team with training sessions on basic SEO principles and Google Ads management. They offered ongoing support and were always available to answer our questions and provide guidance.
• Technical Improvements: They identified and assisted in resolving technical issues on our website that could affect our SEO performance, such as site speed, mobile responsiveness, and broken links.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Primal yielded several measurable outcomes that demonstrated significant progress and success in our online advertising efforts and overall online presence. These outcomes include:

• Increased Website Traffic: We saw a substantial increase in website traffic. This surge was primarily driven by the optimized SEO and targeted Google Ads campaigns.
• Improved SEO Rankings: Our website's search engine rankings improved dramatically. Key targeted keywords that were previously ranking on the third or fourth pages of search results moved up to the first and second pages, increasing our visibility to potential supporters.
• Higher Click-Through Rates (CTR): The CTR for our Google Ads campaigns increased dramaticall indicating more effective ad copy and keyword selection that resonated with our audience.
• Better Conversion Rates: There was a significant improvement in conversion rates from our ad campaigns, meaning more visitors took desired actions such as signing up for newsletters, making donations, or participating in our programs.
• Content Engagement: The engagement with our website content, measured by metrics such as average session duration and pages per session, increased by 25%. This indicated that visitors found our content more engaging and stayed longer on our site.
• Monthly Reporting Insights: The detailed monthly reports provided by Primal offered valuable insights into our ad performance and SEO efforts. These reports helped us understand what was working well and where we could make further improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Primal exhibited exemplary project management throughout our collaboration. Their approach was both organized and proactive, ensuring that all aspects of the project were handled efficiently and effectively.

• Timely Delivery: Primal consistently delivered all project milestones on time. Whether it was the initial website audit, the setup of Google Ads campaigns, or the monthly performance reports, every deliverable was provided within the agreed-upon timeframe. 
• Clear Communication: From the outset, Primal established clear lines of communication. They scheduled regular meetings to discuss progress, address any concerns, and plan upcoming tasks. These meetings ensured that both parties were always aligned and any potential issues were addressed promptly.
• Responsive and Supportive: Primal's team was highly responsive to our needs. They provided timely responses to our queries, whether via email or phone calls. Their willingness to offer support and guidance whenever needed made us feel valued and confident in their ability to manage our project.
• Customized Solutions: Primal took the time to understand our specific needs and tailored their services accordingly. They didn't offer a one-size-fits-all solution but instead customized their strategies to align with our goals and challenges, ensuring the most effective outcomes.
• Proactive Problem-Solving: Primal was proactive in identifying potential issues and providing solutions. For instance, they detected technical issues on our website that could impact SEO performance and promptly suggested and implemented fixes, preventing any negative impact on our online visibility.
• Documentation and Reporting: Their project management included thorough documentation of all activities and regular reporting. The monthly reports were comprehensive, easy to understand, and provided actionable insights. This transparency allowed us to see the direct impact of their work and make informed decisions.

In summary, Primal's project management was highly effective, characterized by timely deliveries, clear communication, and a responsive, supportive approach. Their dedication to understanding and meeting our needs contributed significantly to the project's success and our improved online presence. We are incredibly happy with their work.

What was your primary form of communication with Primal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressed us about Primal was their genuine commitment to treating us with the same care and dedication as any paying customer. This approach reflected a deep cultural fit and shared values between our organizations.

Despite our pro bono arrangement, Primal's team consistently went above and beyond. They treated our project with enthusiasm and professionalism, delivering high-quality work that significantly boosted our online presence. Their respect and responsiveness in every interaction made us feel valued and understood.

Primal's proactive engagement and empathy for our mission were remarkable. They didn't just provide a service; they invested in our success as if it were their own cause. 

Are there any areas for improvement or something Primal could have done differently?

Nothing!

BACKGROUND

Please describe your company and your position there.

I'm AVP in our company, I'm taking care of media buying with the agency and monitoring performance to achieve KPIs in the marketing plan. We are in the insurance industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal Digital Agency Thailand?

We have Good Health products on the website and want to sell this product so to drive sales we want to use advertising help to get more sales we choose Primal to help us plan and optimize ads

SOLUTION

How did you select this vendor?

Because other teams in our company use this vendor and this vendor know about structure website and have much experience for e-commerce

Describe the scope of their work in detail.

we have target already to used it but need vendor to advice us can use this target or not and they optimize our ads and did report to us every week and if we have some problem/issue they will help us to solve it

What was the team composition?

I've worked with the campaign team for bring all material to Khun for set campaign.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The cost per purchase is still high if compare with the profit that we got from this product but we know about many issues in website cannot track only this product so we try to solve any way to fix it

How effective was the workflow between your team and theirs?

I think it's hard a bit when we want to communicate with vendor because we can talk with client support only in email sometime it's take time to talk ka

What did you find most impressive about this company?

They provide good support. Khun responds fast when we have some issues with our campaigns.

Is there any area for improvement or anything that could have been done differently?

It would be good if we could use other communication programs to talk

BACKGROUND

Please describe your company and your position there.

Currently, I'm working as a company consultant and product manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal Digital Agency Thailand, and what were your goals?

We are seeking a way to increase our visibility and enhance our branding stronger.

SOLUTION

How did you select this vendor and what were the deciding factors?

With the experience of the team with their previous profession which used to work with Primal before leaving their previous job.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

All aspects are suggested by Primal, which normal target audience is the B2B client. So, SEM and SEO are the main priority as our target audience focuses on the Google platform. However, we are building our brand and educating B2C audiences to let them know our product is safe.

How many people from the vendor's team worked with you, and what were their positions?

We could meet them as a full team operation in the quarterly meetings in which they have a dedicated strategist, account manager, media planner, ads operation, content team, and graphic team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our thinking way on marketing had been changed, normally we are scientists based which always delivers facts to our audience. But, it is difficult to understand. However, the Primal team is marketing based, so they can think of a word or phrase with the language that is more friendly to our audience.

Describe their project management style, including communication tools and timeliness.

I think they mentioned SENTR, which is like the internal management tools for a marketing company (mostly we are experienced with JIRA or Trello as the scientist and R&D company. Also, they have a dashboard to summarize all of the campaigns in one place created on Google data studio.

What did you find most impressive or unique about this company?

They are friendly and always reachable, even on holidays or days off. And, their profession in working individually makes them focus on only one thing rather than mix all things together in one person.

Are there any areas for improvement or something they could have done differently?

The overall rating is excellent, however, we knew that all experts and professionals in the team utilize all budget we spent. As a small company and startup, the budget might be too steep for us to continue the project (but still we appreciate how Primal works).

BACKGROUND

Please describe your company and your position there.

KV Gems is a wholesale B2B colored stones company who export globally. We specialize in top quality unheated natural gems. My position is Managing Director in charge of general administration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal (Thailand), and what were your goals?

We hired Primal for building our new e-commerce platform and website optimization to enable us to increase our online digital presence and support our social media marketing to increase our sales

SOLUTION

How did you select Primal (Thailand) and what were the deciding factors?

What was most important for us was for Primal to completely understand our business our customers and provide appropriate solutions to attract them considering that our customers are traditionally off-line as this is a new undertaking for the business and industry as a whole

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The scope of work initially started with a on boarding call and briefing session in order to go over the overall strategy and approach. What followed were multiple sessions of feedback rounds going over a content design and features for our e-commerce platform.

During this time our SEO strategy was discussed to go over keywords to target and also to get an understanding of our customers we shared a lot of information from our customer database in order for Primal to get a better understanding. Once the website was launched Primal assisted with setting up our analytics so that we could measure the results of the website and the SEO work.

How many resources from the Primal (Thailand) team worked with you, and what were their positions?

We are aware of at least three resources dedicated to a project that are positions were project manager developer and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We noticed a substantial increase of online inquiries through the website and we were also able to see an uptick in sales in which we hope to maintain as our social media marketing an SEO starts to gain traction over the next few months

How effective was the workflow between your team and theirs?

The workflow was overall smooth we communicated mainly over email and phone calls and video calls times were slight miscommunications and delays however they were quickly resolved between us.

What did you find most impressive or unique about this company?

As this is our first time engaging a digital marketing agency we found Primal to be extremely knowledgeable in all aspects including consulting on the areas of business that we’re not necessarily digital marketing and they have impressed us with their ability to realize our vision for our online presence

Are there any areas for improvement or something they could have done differently?

The website project did take quite some time to be completed ideally we would have preferred the project to be completed faster however we understand that there were multiple feed back rounds which caused the delays and Primal’s attention to detail has led us to end up with a great finished outcome.

BACKGROUND

Please describe your company and your position there.

i am Export Business Manager of my company, incharge of Sales and marketing for middle east market

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal (Malaysia)?

we need a trusted partner to handle our social media platform, able to response the comment from time to time and propose Social management stategy to increase awarness of our brand and maximise reach from the investment.

SOLUTION

How did you select this vendor and what were the deciding factors?

After first quarter trial (our project is quartery basis), Primal Malaysia able to deliver the Reach and Engagement more than our previous vender. This is very impressive for my top management.

Describe the project in detail and walk through the stages of the project.

1. Briefing on our current situation, expectation and investment budget
2. Primal Malaysia prepared an annual Social media plan and package proposal
3. Negotiate on price and adjustment on investment activities
4. Execute quarterly basis
5. Conduct review on result and improvement
6. Renew new contact (quarterly basis)
7. Repeat 4&5&6

How many resources from the vendor's team worked with you, and what were their positions?

We mainly work with the account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We able to double up the reach and engagement compared with previous vendor by using the same expenses. This is a remarkable success, big thanks to Primal Malaysia.

How effective was the workflow between your team and theirs?

We always communicate basically monthky basis, Primal (Malaysia) was very responsive in observing our social media engagement ratio

What did you find most impressive or unique about this company?

very professional explaination on our review report and able to give us solution to improve the weakness

Are there any areas for improvement or something they could have done differently?

Suggest can provide more service variety such as photography, Video shooting, graphic design and etc.

BACKGROUND

Please describe your company and your position there.

I'm the Chief Marketing Officer of Selfie Care Co., Ltd. My role is to build overlook the overall marketing strategy and activities in all channels. About us In 2019, we started Selfie because we believed that cosmetic dentistry could be done differently and made accessible to more people without compromising on quality of care.

In particular, we found that high quality clear aligners were too expensive for most people and getting access to the right information and service wasn’t as easy as it should be. At Selfie, we want to change this, so that everyone can benefit no matter who or where they are. By combining the latest research and technology from around the world, we created Smart Dentistry – a new standard of dentistry represented by its simplicity, quality, unique technology, and end to end experience that focuses on our customers’ needs.

Smart Dentistry sets us apart by giving our customers an affordable clear aligner experience where they will be able to make an informed choice between remote or in-person care based on their needs. This doesn’t mean that remote care can fully replace in-person care, it just means that if you are a minor to moderate case and our dentists think you are eligible for remote treatment, we’ll give you that option. ​

For our customers, especially those who live further away or can’t take time away from their busy schedule, this means more convenience at a radically fair price. And for our dental partners, it means they can help more patients than ever before, by handling simpler cases remotely and more complex cases at the clinic.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Primal (Thailand)?

We need someone who can work with us on creating performance marketing strategy & execution plan. Also, able to manage digital prospecting and remarketing campaigns to drive strong return on investment and efficient CAC for both social medias and Google search channels.

SOLUTION

How did you select this vendor and what were the deciding factors?

Primal is a leading digital marketing agency in Thailand and we started a short-term contract (3 months) to see how it worked between us and found the experience in the first 3 months was very efficient and useful for the company.

Describe the project in detail and walk through the stages of the project.

After Selfie gave Primal team the monthly campaign strategy for social media platforms and SEM, they created a plan for the targeting and worked on the performance optimization. In the first few months, we monitored the ad results closely and iterated fast (pausing the campaigns and reallocate the budget). At the end of the month, they sent us a report for the overall ad performance results and we would discuss on the next step for the next month.

How many resources from the vendor's team worked with you, and what were their positions?

For performance media, we worked directly with K.Nad.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our CAC/lead went down from USD15 in FEB22 to USD6 APR22. The overall 3 months average CAC/Lead is below USD10 which is the target we want to hit within Q1 22. The impression has went up from 0.5M / month in 2021 to 1.5M / month in 2022 with similar ad spend on awareness campaigns.

How effective was the workflow between your team and theirs?

We planned out the campaign 1 week before the next month including finalize the budget, visuals and captions. Along the month, I monitor the campaign results closely to see if there's any thing we need to be aware of and inform Primal team if there's any interesting observations, so that we can iterate immediately. We have at least one call a week to discuss on the observations and to adjust the strategy if needed.

Lastly, Primal will keep sharing their thoughts and observations so that I can bake into the strategy and budget in the next month. I found the process is very flexible and very good for a startup like us when we are still in a learning stage and we need to move and iterate pretty fast.

What did you find most impressive or unique about this company?

Primal team is very responsible and hard-working. K.Nad, our key account is very opened and has been very responsive to any of our requests and concerns. He also acts very fast when we have an immediate change like a sudden budget increase during the month.

He is very clear and professional when providing his team observations and thoughts. I feel like we work like a team and K.Nad can represent and transfer the information well between vendor and Primal. He's also very polite and calm. Really enjoyable to work with.

Are there any areas for improvement or something they could have done differently?

The dashboard is very slow. It's now getting better. I wish we could see the results on my phone easily so that I can monitor it anywhere, anytime.

BACKGROUND

Please describe your company and position.

I am the Marketing C of Frasers Property Industrial Thailand

Describe what your company does in a single sentence.

Real Estate Developer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Primal to accomplish?

• get on first page of Google search
• get conversion from SEM or SEO

SOLUTION

How did you find Primal?

Online Search

Why did you select Primal over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Primal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO and SEM management for get first page on google search and get conversion

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

traffic website and conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good suggestions and fast response

What was your primary form of communication with Primal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Look profressional in digital marketing

Are there any areas for improvement or something Primal could have done differently?

I’m not sure yet, as we’ve only been working together for about 3 months. But so far, everything has been good, well-organized, and quite fast.