Precise Business Solutions

BACKGROUND

Please describe your company and position.

I am the Marketing. of Scarceface Group Of Company International.

Describe what your company does in a single sentence.

We're in to Health Care Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Precise Business Solutions to accomplish?

• IT Managed Service
• Cyber security
• IT Strategy Consulting

SOLUTION

How did you find Precise Business Solutions?

• Online Search
• Referral

Why did you select Precise Business Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Precise Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project includes the following key areas:

• IT Managed Services:
  • Monitoring and management of IT infrastructure, including servers, networks, and applications
  • Proactive maintenance and troubleshooting to ensure optimal system performance
  • Help desk support for end-users
  • Regular reporting and analysis of IT system performance
•  IT Strategy Consulting:
  • Assessment of current IT infrastructure and systems
  • Development of a comprehensive IT strategy aligned with business objectives
  • Roadmap for IT infrastructure upgrades and improvements
• Recommendations for technology investments and resource allocation
• Cyber Security:
  • Vulnerability assessment and penetration testing
  • Implementation of security measures to protect against cyber threats
  • Development of incident response and disaster recovery plans
  • Ongoing security monitoring and reporting
• Key Deliverables:
  • IT Managed Services:
    • Monthly IT system performance reports
    • Quarterly help desk support metrics
    • Annual IT infrastructure maintenance plan
  • IT Strategy Consulting:
    • Comprehensive IT strategy document
    • IT infrastructure roadmap
    • Technology investment recommendations
  •  Cyber Security:
    • Vulnerability assessment report
    • Penetration testing report
    • Incident response and disaster recovery plans
    • Quarterly security monitoring reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are some measurable outcomes that demonstrate progress or success from the IT Managed Service, IT Strategy Consulting, and Cyber Security project:

• IT Managed Services:
  • Uptime Improvement: 99.9% uptime achieved, with a reduction of 50% in downtime incidents.
  • Help Desk Resolution Rate: 90% of help desk tickets are resolved within 24 hours, with a 25% reduction in resolution time.
  • System Performance: Average system response time reduced by 30%, with a 20% increase in system throughput.
• IT Strategy Consulting:
  • Alignment with Business Objectives: IT strategy aligned with 90% of business objectives, with a clear roadmap for future IT investments.
  • Technology Cost Savings: 15% reduction in technology costs achieved through strategic vendor negotiations and consolidation.
  • IT Infrastructure Modernization: 80% of IT infrastructure modernized, with a 20% increase in scalability and flexibility.
• Cyber Security:
  • Vulnerability Reduction: 90% reduction in identified vulnerabilities, with a 50% reduction in high-risk vulnerabilities.
  • Incident Response: 100% of security incidents responded to within 2 hours, with a 30% reduction in incident response time.
  • Compliance: 100% compliance with regulatory requirements, with a 25% reduction in compliance costs.

These measurable outcomes demonstrate progress and success in improving IT efficiency, aligning IT with business objectives, and enhancing cyber security posture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project Management:
  • Timeliness: They consistently delivered project items on time, meeting deadlines and milestones without delay.
  • Responsiveness: They demonstrated exceptional responsiveness to your needs, addressing queries and concerns with promptness and urgency.
  • Communication: Their communication style is proactive, transparent, and clear, ensuring that you were always informed and up-to-date on project progress.
  • Flexibility: They showed adaptability and willingness to adjust to changing project requirements, ensuring that your needs were met with minimal disruption.
  • Prioritization: They effectively prioritized tasks and resources, focusing on high-impact activities that drove project success.
• Key Strengths:
  • Reliable delivery of project items on time
  • Rapid response to client needs and concerns
  • Excellent communication and collaboration skills
  • Ability to adapt to changing project requirements
  • Effective prioritization of tasks and resources
• Overall Assessment:
  • Their project management approach is client-centric, flexible, and focused on delivering results. 
  • By consistently meeting deadlines and responding promptly to your needs, they demonstrated a strong commitment to your project's success. 
  • Their effective communication, prioritization, and adaptability further ensured that your project stayed on track and met its objectives.

What was your primary form of communication with Precise Business Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What sets this company apart is their unwavering commitment to delivering exceptional results, their unrelenting passion for innovation, and their unshakeable dedication to client satisfaction. Their unique blend of technical expertise, strategic vision, and collaborative approach makes them a true partner in driving business success.

What impressed me most was their ability to:

• Deliver projects on time, every time
• Respond to needs with lightning-fast speed and agility
• Provide tailored solutions that drive real business impact
• Foster a culture of transparency, trust, and open communication

If you're looking for a partner that will help you achieve your goals, look no further. This company is the perfect blend of expertise, innovation, and dedication. Let them help you unlock your business potential and achieve unparalleled success!

Are there any areas for improvement or something Precise Business Solutions could have done differently?

Potential areas for improvement or things Precise Business Solutions could have done differently:

• Continuous Improvement: While they consistently delivered high-quality results, there might be opportunities to further refine their processes, tools, or methodologies to stay ahead of the curve.
• Proactive Recommendations: While they responded promptly to needs, they could potentially offer more proactive recommendations or suggestions to drive business growth or improvement.
• Knowledge Sharing: They could consider sharing more knowledge, best practices, or industry insights with clients to further educate and empower them.
• Innovation: While they demonstrated innovation, they could continue to explore new technologies, approaches, or solutions to stay ahead of the competition.
• Case Studies or Testimonials: They could consider developing more case studies or testimonials to showcase their success stories and help build credibility with potential clients.
• Regular Feedback Mechanism: Establishing a regular feedback mechanism to ensure client needs are consistently met and to identify areas for improvement.

BACKGROUND

Please describe your company and your position there.

I am Jake Latimer, the CEO of Latimer & Latimer P.C. We hired Precise Business Solutions to manage our entire IT infrastructure. By far, the most responsive and fair priced IT company that I have hired.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PRECISE BUSINESS SOLUTIONS, TX?

They had our Web Design, SEO, Managed IT Services and our phones.

What were your goals for this project?

To give our business a make over and keep our operations efficient.

SOLUTION

How did you select this vendor?

Referral from another source which is a client of Precise as well.

Describe the project in detail.

There were many projects along the way. Far too many to explain in detail.

What was the team composition?

They provided documentation for the initial onboarding. We were dedicated a project manager to training and guide us through the implementation process. Very smooth and seamless process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They lowered our IT expenses by 40% and our efficiency increased which helped our profitability.

How effective was the workflow between your team and theirs?

Streamlined and simple, they have very friendly staff and are very professional

What did you find most impressive about this company?

Their response times are the fastest I've seen. Great Service!

Are there any areas for improvement?

Honestly don't know if their is much room for improvement based on the service that we receive.