Pontem Innovations

BACKGROUND

Introduce your business and what you do there.

Keller Construction is a commercial and industrial construction company operating across Western Canada, delivering projects across a range of sectors. We focus on providing high-quality construction services while continuing to invest in technology, process improvement, and data to improve how we operate and deliver projects. As the Director of Business Solutions, I focus on identifying opportunities to improve the business through technology, data, process improvement, and automation. I work closely with teams across the organization to implement systems, develop reporting and analytics tools, streamline workflows, and ensure our technology and data strategy supports the broader goals of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pontem Innovations?

We engaged Pontem Innovations to help us better leverage the significant amount of operational and financial data available across our various business systems. Our primary objective was to unlock this data, consolidate it in a meaningful way, and transform it into actionable information that could support better decision-making across the organization.

SOLUTION

What was the scope of their involvement?

Pontem Innovations supported us across a range of data analytics and business intelligence initiatives. Their scope of work included helping us access, structure, and integrate data from several of our core business systems, developing data models, and creating Power BI dashboards that transformed that information into meaningful and actionable reporting. Their work extended beyond dashboard development. Pontem also assisted with the design and implementation of custom workflows and automations that reduced manual processes, improved reporting consistency, and made information more readily available to the people who needed it. Key deliverables included the development and refinement of Power BI dashboards, integration and transformation of data from multiple systems, creation of reporting models and key performance indicators, development of automated workflows and reporting processes, and ongoing technical consultation as our data and analytics capabilities evolved. Overall, Pontem provided both the technical expertise and advisory support needed to help us turn previously siloed or difficult-to-access data into practical tools that could be used across the business.

What is the team composition?

We worked with 1–2 teammates from Pontem Innovations.

How did you come to work with Pontem Innovations?

We found them through a referral. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, their company values aligned with ours, and they had phenomenal project execution and the ability to stay on budget.

What is the status of this engagement?

We worked together roughly from October 2025–January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most significant outcomes from our work with Pontem Innovations have been improved access to data, reduced reliance on manual reporting, greater visibility into project and financial performance, and improved data quality across the organization. A key measure of success has been our ability to take data from systems such as Procore and transform it into centralized Power BI reporting that can be used by both project teams and leadership. Information that was previously difficult to access or required significant manual effort to compile is now centralized, refreshed automatically, and available on demand. One of the clearest examples is our financial forecasting process. Information that previously would have taken a minimum of an hour to compile and prepare can now be accessed almost immediately through our reporting tools. This has significantly reduced the time spent gathering and preparing information and allows our team to focus more on analysis and decision-making. The Project Health Dashboard has created a similar improvement operationally by centralizing project data and providing greater transparency into project performance. Rather than searching across multiple systems or manually compiling reports, our teams can access a consolidated view of key project information in one place. Our financial forecasting has also been refined extensively in collaboration with Pontem. Through improvements to the underlying data, forecasting logic, and reporting methodology, our forecasts have become significantly more accurate and reliable. An additional benefit has been the impact on our internal data practices. As we have become more reliant on data for reporting and decision-making, it has pushed us as an organization to place greater emphasis on entering information consistently and accurately across our systems. This has improved not only the quality of our reporting, but also the overall discipline around how we capture and manage data. Overall, the work with Pontem has helped us shift from manually assembling information when it is needed to having reliable project and financial data readily available for analysis. It has given us a much stronger and more scalable data foundation that we continue to build on across the business.

How did Pontem Innovations perform from a project management standpoint?

Pontem Innovations was excellent to work with from a project management perspective. They consistently delivered within agreed-upon schedules and budgets while maintaining clear, regular communication throughout each stage of the project. One of their greatest strengths was the amount of time they invested upfront in requirement gathering and research. They made a deliberate effort to fully understand our business needs, objectives, and desired outcomes before beginning development. This ensured the solutions they delivered were well aligned with our requirements and helped minimize rework later in the process. Throughout our engagement, they were organized, transparent about progress and deliverables, and dependable in meeting their commitments. Their approach gave us a high level of confidence in both the project process and the quality of the final results.

What did you find most impressive about them?

What impressed me most about working with Pontem Innovations was the diversity of their team’s skill set and their ability to approach challenges creatively. They did not simply default to the most obvious or conventional solution. Instead, they took the time to understand the underlying problem and explore different ways to solve it effectively. Their team brought together a strong mix of technical and business expertise, which allowed them to think outside the box and propose solutions that were practical, meaningful, and well suited to our needs. Just as importantly, they were always mindful of budget and cost tolerance. They consistently looked for ways to deliver strong value without over-engineering the solution or introducing unnecessary cost. That combination of technical capability, creative problem-solving, and cost-consciousness was one of the biggest advantages of working with Pontem Innovations.

Are there any areas they could improve?

No, we don’t have any constructive feedback to offer. Our experience was exceptional.

BACKGROUND

Please describe your company and position.

I'm a department director at Zebra Child & Youth Advocacy Centre

Describe what your company does in a single sentence.

The Zebra Child & Youth Advocacy Centre in Edmonton supports children and youth who have experienced abuse by helping them navigate the investigation, justice, and healing process in a safe, child-friendly environment. It brings together professionals from law enforcement, child intervention, health services, and victim support so children can access the services they need in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pontem Innovations to accomplish?

• Create a new database
• help us go paperless

SOLUTION

How did you find Pontem Innovations?

Referral

Why did you select Pontem Innovations over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pontem Innovations were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pontem partnered with the Zebra Child & Youth Advocacy Centre to design, configure, and implement a modern database solution that supports the Centre's service delivery, case management, reporting, and organizational decision-making needs. The project focused on replacing and enhancing existing data management processes to improve efficiency, data quality, security, reporting capabilities, and user experience across the organization.
Key Deliverables:

• Database Design and Development Conducted business process reviews and stakeholder consultations to understand operational requirements. Designed a customized database structure aligned with the Centre's programs, client services, and reporting needs. Configured workflows, forms, and data fields to support consistent data collection and case tracking.
• Data Migration and Quality Assurance Planned and executed the migration of historical client, program, and operational data from legacy systems. Identified and resolved data quality issues to improve accuracy, consistency, and integrity. Validated migrated records through testing and user review processes.
• Reporting and Analytics Developed customized reports and dashboards to support operational, management, and board-level reporting. Enhanced the Centre's ability to track service outcomes, program metrics, referral trends, and funding-related performance indicators. Improved access to real-time data for informed decision-making.
• Integration and Workflow Optimization Streamlined data entry and case management processes to reduce duplication and administrative burden. Configured automated workflows and notifications where appropriate. Ensured the system supported collaboration across teams and programs.
• Training and Change Management Delivered training sessions for staff and system administrators. Created user guides, documentation, and support resources. Supported user adoption through testing, feedback collection, and issue resolution.
• Implementation Support Managed system configuration, testing, launch, and post-implementation support. Addressed technical issues and system refinements during deployment. Provided recommendations for future enhancements and long-term system sustainability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes Demonstrating Project Success Centralized Data Management Consolidated client, program, and operational information into a single database, reducing reliance on multiple spreadsheets and disconnected systems. Improved staff access to accurate and up-to-date information across programs. Improved Data Quality Standardized data entry fields and workflows, resulting in more consistent and complete data collection. Reduced duplicate records and data-entry errors through validation rules and improved system design. Enhanced Reporting Capacity Created automated reports and dashboards, significantly reducing the time required to prepare operational, funder, and board reports. Increased the organization's ability to track key indicators such as referrals, services delivered, forensic interviews, court support activities, and client outcomes. Increased Operational Efficiency Streamlined case management and reporting processes, reducing administrative burden on frontline staff. Enabled staff to spend more time supporting children, youth, and families rather than managing manual data processes. Improved Decision-Making Provided leadership with access to real-time information and trend analysis. Enhanced the Centre's ability to identify service gaps, monitor demand, allocate resources, and plan for future growth. Successful Staff Adoption Staff were trained and successfully transitioned to the new system. Increased confidence in data integrity and reporting accuracy across teams. Strengthened Accountability Improved ability to demonstrate outcomes and service impact to funders, community partners, and stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management, Timeliness, and Responsiveness Pontem demonstrated strong project management throughout the database implementation project. They established a clear project plan, maintained regular communication, and provided consistent updates on project status, milestones, and outstanding items. Their team worked collaboratively with Zebra Centre staff to understand organizational requirements and adapt the system design to meet evolving needs.

What was your primary form of communication with Pontem Innovations?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Pontem Innovations was their strong technical expertise and commitment to understanding the Zebra Centre's unique operational environment. Rather than applying a standard database solution, they invested time in learning our business processes, service delivery model, reporting requirements, and the complex needs of a multidisciplinary organization supporting children, youth, and families. Their collaborative approach was particularly impressive. Pontem actively engaged staff throughout the design and implementation process, sought feedback at key stages, and translated that feedback into practical system improvements. This resulted in a solution that reflected how our teams actually work and supported both operational and strategic needs. Another unique strength was their responsiveness and flexibility. As new requirements emerged and priorities evolved, Pontem worked with us to identify solutions and adapt the system without losing sight of the overall project objectives. Their willingness to problem-solve alongside our team helped build confidence and trust throughout the implementation. Finally, Pontem demonstrated a strong focus on long-term sustainability. Beyond delivering the database itself, they prioritized knowledge transfer, staff training, and system documentation to ensure Zebra Centre could effectively manage and leverage the system well into the future. Overall, Pontem distinguished itself through its combination of technical expertise, client-centered approach, responsiveness, and commitment to delivering a solution tailored to the needs of the Zebra Child & Youth Advocacy Centre.

Are there any areas for improvement or something Pontem Innovations could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Knowledge Mobilization Specialist of PolicyWise for Children & Families

Describe what your company does in a single sentence.

We work together with our collaborators on research and evaluation that support the well-being of children, youth, and families.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pontem Innovations to accomplish?

• create a knowledge sharing portal
• teach us how to use it along the way
• Make sure it functions and is sustainable

SOLUTION

How did you find Pontem Innovations?

• Referral
• Other

Why did you select Pontem Innovations over others?

• Pricing fit our budget
• Referred to me

How many teammates from Pontem Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Below is an overview of our scope of work. Pontem created the website/portal. Our short-term objectives are to: 

1. Develop an online resource sharing prototype, populate it with content, and gather feedback on it. 
2. Create, revise, migrate, and share 10 to 15 PolicyWise resources. 
3. Develop and pilot a framework for identifying, screening, and summarizing external resources. 

This one-year project is a necessary first step toward creating a robust knowledge sharing platform. We plan to leverage what we have learned through the process, the technology, website, skills, and resources to support, grow, and strengthen the project into the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still in the process of measuring the outcomes. The site that we've asked to be created has been created, exceeding our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was great. Happy to share details during the call.

What was your primary form of communication with Pontem Innovations?

Virtual Meeting

What did you find most impressive or unique about this company?

They created something that we can adapt and taught us along the way.

Are there any areas for improvement or something Pontem Innovations could have done differently?

Not that I can think of

BACKGROUND

Introduce your business and what you do there.

I'm the finance and risk manager for a secondary metals recycler that handles aluminum and copper. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pontem Innovations?

We hired Pontem Innovations for custom software development. 

SOLUTION

What was the scope of their involvement?

Our engagement with Pontem Innovations started with a quotation period. During that time, I provided their team with our datasets so they could provide an estimated project length and cost for the development of two visuals in Microsoft Power BI. Then, Pontem Innovations developed the visuals, and my team provided constant feedback to ensure the deliverables were to our specifications and needs. I'm not sure what ​​Pontem Innovations used on the backend, but they did create the gateway that pulled information on a set update schedule. They ensured that the project could be used as a web-based application through Microsoft 365. 

The deliverables from Pontem Innovations mirror our Gross Margin Report that we used to access via a PDF from an automated email. Now, users can filter through inventory groups and items and date ranges on the dashboard. Now, we can see any subsection of our company's performance at any point in time. 

We're continuing to work with Pontem Innovations to create and improve the dashboards we ordered in the initial stage of the partnership. They're also working on developing more visuals and dashboards for different areas of our business. Pontem Innovations also provides maintenance and updates on an as-needed basis. 

What is the team composition?

We've worked with two teammates, Rick (President & Co-Founder) and Ankesh (Director of Analytics Solutions). 

How did you come to work with Pontem Innovations?

I checked the Microsoft Power BI website for approved vendors and then cross-referenced that list with a ratings site. I found that Pontem Innovations was better suited to our needs because they were also a small- to medium-sized company. Larger corporations would have been extremely expensive. 

How much have you invested with them?

We've spent exactly $9,625 with Pontem Innovations to date.

What is the status of this engagement?

We started working together in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The commercial team, which works with customers, utilizes the information from the dashboards on a daily basis. They use it to make the best commercial decisions that have the highest impact on our bottom line. I'm 100% satisfied with Pontem Innovations' work because of their constant updates and the rapport we have with them. They're using their experience from previous projects to deliver better products than if I just outlined our needs. 

How did Pontem Innovations perform from a project management standpoint?

During the development process, we were in constant contact — Pontem Innovations provided weekly project updates. We still have weekly meetings with Pontem Innovations to discuss ongoing development projects and any maintenance work; they manage the project in SharePoint. Generally, we exchange phone calls and emails. Their communication ensures they deliver the exact product I need. Pontem Innovations is always within budget and always delivers on time. 

What did you find most impressive about them?

Pontem Innovations has excellent communication. Even though we're in a nontraditional industry, they put themselves in our shoes to find the deliverables we need. 

Are there any areas they could improve?

From my perspective, there is nothing Pontem Innovations can improve. Considering we've only met over teleconferences, I think Pontem Innovations has done a great job. 

Do you have any advice for potential customers?

I'd advise customers to share as much information about their project with Pontem Innovations as possible — customers need to be honest and forthright about their needs. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of Pontem Innovations, a digital advertising technology company. We focus on leveraging data to deliver digital advertising for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pontem Innovations?

We wanted to extract another level of analytic insight from the data that we had available for a client. The main goal was to draw insights from the connection between the demographic and customer location data. 

We reached out to Pontem Innovations because we thought they had the technology and skills to do an analysis and visualization on a higher level than what we could do in-house.

SOLUTION

What was the scope of their involvement?

We provided them with some of the raw data we had, and they augmented it with the information they had access to. After that, they provided an analysis on the combined data set.

What is the team composition?

My main point of contact was Rick D. (President). I also worked with Rick F. (Director of Analytics Solutions) and Tanner (Engineer).

How did you come to work with Pontem Innovations?

Both Pontem Innovations and our branch requiring their services are based in Edmonton, so that’s how we became aware of them. We selected them for this project because of their unique technical capability and willingness to integrate with our team in solving these problems. We were able to work seamlessly with their team.

How much have you invested with them?

We spent less than $10,000 with them. 

What is the status of this engagement?

We worked together from July 2019–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of the deliverables were completed on time, and the feedback from our customers was very positive. The work reflected well on what we offered to our end clients. We also were able to present the data in a way that we weren’t able to in the past. Thanks to the product we delivered, we achieved much higher engagement with our customers.

How did Pontem Innovations perform from a project management standpoint?

We primarily connected through our shared Slack channel, but we also communicated by phone and email at some points.

What did you find most impressive about them?

Their commitment to understanding our needs was impressive. They went beyond what we were able to describe with our limited imaginations, and they delivered something that both met our needs and exceeded our expectations. Their skills and expertise enabled them to do something that we weren’t necessarily thinking about. 

Are there any areas they could improve?

No, there’s nothing I’d improve. 

Any advice for potential customers?

Be prepared for a collaborative experience.

BACKGROUND

Introduce your business and what you do there.

We are the ATCO Group of Companies and I’m the manager of a center of excellence organization that supports ATCO’s fleets & fleet services, trying to make them as efficient, safe, and cost-effective as possible.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pontem Innovations?

We have a whole bunch of different data sources related to fleets such as asset management, fuel, and telematics. However, my team was lacking the skill to pull all the data together and present it in a way that would allow our business to make good decisions about their fleets. We’re working with Pontem Innovations to address this challenge.

SOLUTION

What was the scope of their involvement?

We began with a business requirements gathering session with Pontem Innovations. After they learned and clarified our needs, the team brought to the table strong knowledge and ideas that could help us present the information in an effective way. We moved into the first phase, or data visualization, where Pontem Innovations consolidated the first level of our data and presented it back to us.

We then moved on to phase two which involves diving deeper into the data by pulling information from different sources to tell a better story. The team is now gathering material surrounding safety, idling, and speeding driver behavior. They’re also capturing data on capital projects, building and procurement of new vehicles, cost per kilometer, and maintenance costs. We’re right now just rounding the end of this phase.

Pontem Innovations uses Power BI as a data visualization tool to present in a level of detail that we’d never been able to do on our own. They’re also currently developing a data dashboard for employees of ATCO.

What is the team composition?

There are two people, that I know of, who’ve been assigned to this project. 

How did you come to work with Pontem Innovations?

The owner of Pontem Innovations and I have a loose connection through our kids’ sports. After I had expressed the skill gaps in my team in a conversation, he reached out to me so that we could give them a test scenario. They knocked it out of the park, so we moved forward with them from there.

How much have you invested with them?

We’re expecting to pay around $25,000 towards the end of this year when we have everything we need.

What is the status of this engagement?

We’ve been working with Pontem Innovations for a little over a year now, since March 2020. I expect to continue working with them at least through the end of the year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We and the leaders in our company are now using Pontem Innovation’s consolidated data to build cases for more resources and to build a better life cycle management that could tell us when we need to change our vehicle. I couldn’t be happier with the results of this engagement. 

We’ve released the dashboard, but so far, it is only reporting to a small group of people. We’re working on making it accessible to more people in ATCO by the end of April. I’m expecting more dashboard usage after that but for now, we’re setting up training and communication practices to ready ourselves for this big change in the organization.

How did Pontem Innovations perform from a project management standpoint?

We couldn’t do a lot of face-to-face meetings this year, so we used Microsoft Teams. I feel like we can easily get ahold of Pontem Innovations whenever we need them. Any one of us can set up the meetings and they will surely follow through with minutes and action items in a timely email. I’ve never felt like I was out of touch with them. 

Both of our contacts from Pontem Innovations have also been so receptive and responsive to everything we ask. They’ve been able to do more than I was able to conceive of in an extremely cost-effective way. They’ve done what they said they were going to do, when they said they were going to do it, even overdelivering on the timelines. 

What did you find most impressive about them?

Almost everything about Pontem Innovations distinguishes them from other service providers. I can’t name a single thing, but I would pinpoint that they bring great value to the table. There’s a cost-benefit to what they do for us and they’ve been able to move our business years ahead.

Are there any areas they could improve?

I don’t have anything in mind.  

Do you have any advice for potential customers?

If you’re doing this type of project, make sure to understand your requirements and have a good idea of what you want it to look like or what you need to accomplish, because this will make everything run more smoothly. I’m not sure if we approached Pontem Innovations with really good business requirements, but they were able to take what we gave them and run with it. 

BACKGROUND

Please describe your company and your position there.

I am the Director of Customer Service for a eCommerce company based in Edmonton, AB. We specialize in sleep products, D2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pontem Innovations?

We brought Pontem on board to create an aggregated scorecard that brought together multiple data sources in to a single pane of glass.

What were your goals for this project?

To have data on demand to evaluate performance for individuals and teams with the Customer Service teams.

SOLUTION

How did you select Pontem Innovations?

Worked with them at a previous employer

Describe the project in detail.

Once we selected Pontem, we had a few discovery meetings to discuss our goals and objectives. Within the first 30 days, we received a confirmation that the data we were looking for was available in a format that we could use in the project.

The biggest challenge was that all of our data sources are in cloud based systems, and are often quite limited by the platform in what data we have available to us. This was good that Pontem validated the accuracy of this data before the project was signed off.

It took 2 months to get from this conceptual stage to a place where we could actually use the scorecard. The final product came as anticipated along with a few extra value-added suggestions from Pontem that weren't part of the initial discussion, but were really nice to see.

What was the team composition?

I, along with one of the other leaders in the department worked directly with 2 resources on the Pontem team to deliver this.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're still pretty new to the practice of using this tool that was created for us. If anything, the addition of this tool has shown us areas where we need to clean up processes to get "good data" to use in our reporting.

How effective was the workflow between your team and theirs?

It was pretty good, I can't think of a lot that could be improved on at this time.

What did you find most impressive about this company?

We are impressed by their creativity and drive for new ideas that we didn't consider when we entered in to the project.

Are there any areas for improvement?

We're a GSuite shop, so naturally, using Google Analytics would be our preference, but Pontem is a MS PowerBI shop, so they work more frequently with PowerBI. This was not a roadblock.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a group of companies called the CSF Asset Management Group. We’re an independent debt-buying firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pontem Innovations?

We hired them to do data analytics for us to help us use our data better.

SOLUTION

What was the scope of their involvement?

We engaged their team to assist us in the coagulation, organization, and use of data of all of our underlying assets. So, they’ve helped us develop reporting metrics, make strategic decisions based on data and information, and organize and catalog our data. 

We have a ton of data and we hadn’t been very good at using it in the past, so Pontem provides consulting services to help us make better decisions within our business by using our data better. 

What is the team composition?

We work with five people from time to time. We have two main points of contact, including Rick (Co-Founder) and Cameron (Director of Operations), but depending on the complexity of the data, they bring in 2–3 other teammates. 

How did you come to work with Pontem Innovations?

Rick and I did our MBAs together at school, so I used our alumni network. 

How much have you invested with them?

We’re in the arena of close to $100,000 CAD (approximately $75,800 USD). 

What is the status of this engagement?

We started these ongoing projects in September 2018 and we’re still working together. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work is excellent. I’ve used consultants in the past and haven’t felt like I was getting value for the dollar. With Pontem, I feel like I’m getting excellent value relative to the expenditure. We’ve taken on several projects with them and we’re going to do several more because the work they’ve provided us with is exceptional. 

How did Pontem Innovations perform from a project management standpoint?

They’re exceptional. They do everything a consultant needs to do, which is managing the client. I’ve had no issues; they’re prompt, true to their word, and follow up when they need to. They keep us on track and are excellent. We mostly communicate by email, phone calls, and a lot of video conferencing for the past six months.

What did you find most impressive about them?

They broke our data down into digestible formats, which is key for us since we have so much data and need to know how to use it. They’ve helped make sense of a huge amount of information. From a consulting perspective, they’re a pleasure to work with. They set out objectives, follow up on them, meet the goals, and bill us accordingly. I get a lot of value from the relationship and have built a lot of trust in them as business partners. 

As a small business, the idea of using data analytics to enhance my business always sounded like something that would be extremely costly, and only something large corporations could do. Pontem makes it so that we can utilize the resources and information to the best of their ability. 

Their outsourced model is quite flexible, so it allows us to tailor the requirements and needs alongside our budget, which is a big part for us. We were able to tailor that spend to match their services, so we receive exceptional value for our dollar. 

Are there any areas they could improve?

There’s absolutely nothing they could do better for us. There’s nothing I would change and we’re going to continue working with them. 

Do you have any advice for potential customers?

Don’t hesitate. Every business should be working with them. There is value and skill that they can bring to every business. For small businesses, this is a great way to help companies scale and get value from their services without having to take on the full committed cost. I’d recommend everyone to work with them with no reservations. 

BACKGROUND

Please describe your company and your position there.

I am an director of the company and the Vice President of Sales and Projects. I oversee the bidding/estimating process and the project management of all our major projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pontem Innovations?

We hired Pontem to develop and interactive and up to date version of our KPI Scorecard.

What were your goals for this project?

We use a material tracking system for our production process as well as SharePoint for our estimating/bidding process. We released that we had over the year collected a lot of data but didn't have any great way to share this data or view this data in a effective way.

We wanted the data to be more interactive so that we could utilize it to make more informed decisions and set targets for our employees to help them measure both their own growth and our companies growth.

SOLUTION

How did you select this vendor?

Pontem came recommended to us by our business coach. When we started this project we didn't have a very clear idea of how to would develop but Pontem clearly understood our values and our goals and was willing to work with us to create something that made sense for what we were looking for but also for the size of our company.

Describe the project in detail.

We started setting Key Performance Indicators that would help guide our business as we grew and help us make more informed decisions on the direction of the company. We had the data to track these Key Performance Indicators but we had no way to display them in an effective manner.

Moreover, as a medium sized business we didn't have the resources just to hire someone to be consistently collecting this data for us so we wanted something that would be more 'automatic.' Pontem suggestion that we could us PowerBI to mine our data and then display it in a 'Scorecard' format that would clearly and quickly show us if we were hitting our targets.

Moreover, if we wanted to, we could 'deep dive' into those specific targets and view our data over a certain period of time or within certain filters to get a real idea of what is going on within our business.

What was the team composition?

We met with Rick Dowel and Rick Feser, Rick Dowell handled more of the project management side of the project and Rick Feser worked on the development portion of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The most significant outcome that came out of this project was that we realized that as a medium sized business we can still find affordable and useful ways to utilize the data we collect to help build our business.

So often we think that it's something that is out of reach or not affordable but Pontem made it possible. It also made us start thinking about the ways in which we can use data effectively and; more importantly, have important conversations about what data really matters and what data doesn't.

Lastly, it's given us a way to share the important data about our business with our employees to inspire them and make them aware about our growth and how we can all grow together.

How effective was the workflow between your team and theirs?

Workflow was very effective - they sent us weekly reports with tasks lists and responsibilities. We had frequent meetings about progress and they always sent minutes following those meetings. They were quick to respond to any questions and made sure to follow up with things when the ball was in our court.

What did you find most impressive about this company?

They actually listened our values and our goals and were able to create something that was actually useful to day to day operations of our business. There were also very aware of our budget and made sure our time wasn't wasted going down roads that lead to dead ends.

Are there any areas for improvement?

No. I really think they did an amazing job.

BACKGROUND

Please describe your company and position.

I am the Data Analytics Coordinator of Diproinduca Canada

Describe what your company does in a single sentence.

We specialize in the recovery, marketing, and sales of industrial by-products and waste materials, as well as the environmental remediation of industrial sites.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pontem Innovations to accomplish?

• Help to automate processes
• Organize our information
• Build insightful dashboards

SOLUTION

How did you find Pontem Innovations?

Online Search

Why did you select Pontem Innovations over others?

• Close to my geographic location
• Pricing fits our budget
• Good value for cost

How many teammates from Pontem Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Understanding the current main processes in different departments and helping them to build insightful dashboards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The dashboards built. We currently have 2 dashboards ready to be used

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is always fast to answer and their work is very professional. I'm always impressed of their good work in such a short time.

What was your primary form of communication with Pontem Innovations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and understanding of our needs. I'd love to work with them on other projects.

Are there any areas for improvement or something Pontem Innovations could have done differently?

Nothing about their work, I'm very pleased with it