PNW Warehousing

BACKGROUND

Please describe your company and position.

I am the VP of Operations of Spot & Tango

Describe what your company does in a single sentence.

Here at Spot & Tango we are on a mission to make your pet healthier and happier, simplifying your role as pet parent along the way.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• We partnered with PNW Warehousing to gain a reliable logistics partner who could handle the unique requirements of perishable goods. Our goals were clear: reduce delays in shipping, maintain proper storage conditions for freshness, and improve the accuracy of order fulfillment for both subscription-based deliveries and retail shipments. Another critical goal was to streamline our logistics so that our internal team could spend more time focusing on product development and marketing rather than operational bottlenecks.

SOLUTION

How did you find PNW Warehousing?

Online Search

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from PNW Warehousing were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PNW Warehousing managed our entire supply chain from the point products left our production facility to the moment they reached retailers and end consumers. Key deliverables included: 

• Inventory Management: They tracked expiration dates and rotated stock to ensure freshness. 
• Fulfillment Services: Orders were packed accurately, often with customized packaging depending on customer requests or subscription boxes. 
• Distribution: They coordinated nationwide deliveries, ensuring that both small and large orders arrived on time. 
• System Integration: Their team worked with our IT department to connect their warehouse management software with our subscription order system, which gave us real-time insights into stock availability. 

One scenario that stood out was when we launched a new line of fresh meal products. PNW Warehousing helped us reconfigure packaging workflows to meet stricter handling requirements, ensuring every shipment met food safety standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed fewer errors in order fulfillment, faster shipping times for our subscription customers, and better inventory visibility. Customer satisfaction improved because orders consistently arrived fresh and well-packed, even during high-demand periods. Internally, our team saved significant time by not having to troubleshoot logistics issues, which freed us up to focus on growing the brand and building relationships with retail partners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was outstanding. They provided clear timelines and updates on shipments, and when challenges arose, such as a sudden increase in orders following a marketing campaign, they scaled operations seamlessly without us experiencing delays. Their account manager often anticipated our needs before we had to ask. For instance, when we hinted at increasing production before the holiday season, they had already allocated extra space and staff to handle the uptick.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their understanding of how warehousing directly affects brand perception. They weren’t just storing and shipping boxes, they recognized that every package represented our brand’s promise of quality and freshness to pet owners. Their willingness to adjust workflows for specialized needs, like insulated packaging for fresh food, showed a level of flexibility and care that we hadn’t experienced with other providers.

Are there any areas for improvement or something PNW Warehousing could have done differently?

The only improvement we could suggest would be to expand their real-time reporting features for end-customer deliveries. While their system was excellent for tracking at the warehouse and distribution level, having more detailed analytics on the last mile could have given us even deeper insights into customer experience. That said, whenever we needed specific reports, their team was quick to generate and share them.

BACKGROUND

Please describe your company and position.

I am the Vice President of Marketing | Hemisphere Companies of Hemisphere Companies

Describe what your company does in a single sentence.

Hemisphere Companies is an entrepreneurial investment firm that provides investment, insight and infrastructure to private post-revenue businesses seeking to grow and scale. Presently, we have made investments in businesses in the restaurant, casino management, swimming instruction, and childcare sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• We hired PNW Warehousing to improve the efficiency and scalability of our logistics operations in the Pacific Northwest region.
• Gaining better visibility and control over our supply chain operations
• Enhancing our regional distribution capabilities to reduce delivery times

SOLUTION

How did you find PNW Warehousing?

• Online Search
• Clutch Site

Why did you select PNW Warehousing over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PNW Warehousing provided comprehensive third-party logistics (3PL) support tailored to our operational needs. The scope of work included both warehousing and distribution services to help us manage our supply chain more efficiently.

Key deliverables included:

Warehousing & Storage: PNW received and stored our inventory in their secure facility, offering both short-term and long-term storage solutions. They managed all inbound shipments, ensuring accurate counts and timely unloading.
Inventory Management: They implemented a real-time inventory tracking system, which allowed us to monitor stock levels, turnover, and replenishment needs. Their team maintained accurate records and provided regular inventory reports.
Order Fulfillment: PNW handled all aspects of picking, packing, and shipping our products to customers and retail partners. Their fulfillment process was fast, accurate, and scalable during high-volume periods.
Cross-Docking & Transloading: For time-sensitive shipments, they provided cross-docking services to expedite transfer between incoming and outgoing trucks, minimizing handling and storage time.
Freight Coordination: PNW coordinated with our freight carriers to streamline logistics and ensure timely dispatch of outbound shipments.
Throughout the engagement, they maintained clear communication, operated with high accuracy, and adapted quickly to our evolving requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with PNW Warehousing delivered several measurable outcomes that significantly improved our supply chain performance:

30% Reduction in Delivery Times: With PNW’s optimized warehousing and fulfillment processes, we were able to reduce average delivery times across the region by nearly a third.
99.5% Order Accuracy Rate: Their attention to detail and streamlined pick-and-pack systems resulted in highly accurate order fulfillment, minimizing returns and customer complaints.
20% Lower Warehousing Costs: By consolidating storage and optimizing space utilization, we were able to reduce our overall warehousing expenses.
Improved Inventory Visibility: With real-time inventory tracking and reporting, our team had better control over stock levels and could forecast demand more accurately, leading to fewer stockouts and overstocks.
Faster Turnaround During Peak Seasons: PNW scaled their operations during high-demand periods without sacrificing performance, helping us meet tight deadlines and avoid bottlenecks.
These results not only improved our operational efficiency but also had a direct impact on customer satisfaction and bottom-line performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PNW Warehousing demonstrated excellent project management throughout our engagement. From day one, they set clear expectations, maintained open lines of communication, and provided regular updates on operations.

They consistently delivered on time, whether it was inbound freight handling, inventory reporting, or outbound order fulfillment. Even during peak seasons, they managed to meet tight deadlines without compromising accuracy or service quality.

Their team was highly responsive and flexible. Whenever we had last-minute changes, urgent shipments, or inventory adjustments, they acted quickly and professionally to accommodate our needs. We always felt like a priority, not just another client in the system.

They also used efficient internal systems and tracking tools, which gave us visibility into our inventory and order statuses. This helped us plan better and eliminated unnecessary delays or miscommunication.

Overall, their proactive, organized, and customer-focused approach made them a reliable logistics partner.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about PNW Warehousing was their combination of flexibility, responsiveness, and deep logistical expertise. Unlike many 3PL providers that offer a one-size-fits-all approach, PNW took the time to understand our unique operational needs and tailored their services accordingly.

Their hands-on customer service really stood out — we always had direct access to decision-makers, and they treat our business like their own. Whether it was adjusting storage space on short notice or fast-tracking a shipment, they consistently went above and beyond to support us.

Additionally, their operational transparency and use of real-time tracking systems gave us full visibility into our inventory and fulfillment workflows. That level of accountability built a lot of trust.

In short, they’re not just a vendor — they’ve become a strategic extension of our supply chain team.

Are there any areas for improvement or something PNW Warehousing could have done differently?

Overall, our experience with PNW Warehousing was extremely positive, but like any growing company, there’s always room for improvement.

BACKGROUND

Please describe your company and position.

I am the project lead at CDO Engie Germany.

Describe what your company does in a single sentence.

ENGIE's mission is the transition to climate neutrality. In Germany, we plan, build, operate, and market wind, photovoltaic, and hydropower plants, as well as pumped storage and battery storage systems. We support industrial customers, municipalities, and the housing industry in implementing their sustainability goals by optimizing consumption and implementing and operating highly efficient building and energy technology systems. With concepts for climate-friendly heat supply, mobility, and digitalization, we support the development of sustainable neighborhoods. We trade electricity and gas, supply energy to end customers, offer interdisciplinary engineering solutions in the fields of energy, water, and infrastructure, and are among the leading storage operators in Germany. In 2023, the ENGIE companies in Germany generated revenue of €2.75 billion with around 5,900 employees. The French parent company, ENGIE SA, is a global leader in low-carbon energy and services and is committed to accelerating the transition to a carbon-neutral world by reducing energy consumption and offering more environmentally friendly solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• to handle our warehousing and distribution
• streamline inventory management
• speed up order fulfillment

SOLUTION

How did you find PNW Warehousing?

• Online Search
• Clutch Site

Why did you select PNW Warehousing over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PNW Warehousing provided end-to-end warehousing and distribution support. They received, stored, and managed our inventory using their advanced warehouse management system. They also handled order picking, packing, and shipping to our retail customers and end consumers. Key deliverables included real-time inventory tracking, same-day order processing, and on-time delivery reporting. Their system also integrated smoothly with our eCommerce platform, giving us full visibility into every stage of the fulfillment process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced a 40% reduction in shipping errors and a 30% improvement in order turnaround time. Inventory discrepancies dropped to nearly zero thanks to their advanced tracking system. Most importantly, customer satisfaction scores improved due to faster and more reliable deliveries. The operational efficiency gained helped us scale without compromising service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PNW Warehousing was highly organized and professional in their project management. They were responsive to all inquiries and provided routine performance updates. Any issues—no matter how small—were addressed immediately. Their ability to adapt to volume spikes and last-minute changes made them a dependable partner for our logistics operations.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to service excellence really stood out. From the technology they use to the responsiveness of their team, everything is geared toward efficiency and client satisfaction. They didn’t just store and ship products—they actively worked with us to optimize our supply chain, reduce costs, and improve fulfillment performance.

Are there any areas for improvement or something PNW Warehousing could have done differently?

The experience was overwhelmingly positive. If anything, we’d love to see even more real-time customization in the reporting dashboard—but that’s a minor suggestion compared to the value they deliver.

BACKGROUND

Please describe your company and position.

I am the Import/Export manager of a supply chain, logistics, and transport company 

Describe what your company does in a single sentence.

We specialize in Import/Export solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• 100% accuracy
• on time

SOLUTION

How did you find PNW Warehousing?

Other

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I've been working with PNW Warehousing for almost four years. With 25 years of experience in logistics myself, I can confidently say they are true experts who provide exceptional customer support. PNW Warehousing handles our drayage from the Port of Tacoma and the Port of Seattle, warehousing and distribution services, and final mile delivery. Their comprehensive, A to Z service consistently exceeds expectations. I genuinely appreciate their hard work and outstanding management at every level.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several metrics are particularly important to us because, in logistics, mistakes can be very costly. First, drayage—picking up containers from the port and returning them promptly is critical, as demurrage and per diem charges are extremely expensive. The PNW Warehousing team consistently does an excellent job in this area. Second, accuracy in warehousing and distribution, including inventory management, labeling, and order fulfillment, is essential, and they excel here as well. Lastly, timely final mile delivery is crucial, and their team consistently meets this expectation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PNW Warehousing demonstrates excellent project management. They consistently on time and are highly responsive to our all requirements. Their business development and customer service teams excel at communication, promptly addressing any inquiries or requests we have. Additionally, their WMS provides the customer portal, allowing us to conveniently track our inventory and orders in real-time

What was your primary form of communication with PNW Warehousing?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to quality shows clearly in their accurate, reliable, and timely service. It's great working with a team that truly prioritizes our success

Are there any areas for improvement or something PNW Warehousing could have done differently?

Overall, our experience with PNW Warehousing has been excellent. I'm looking forward to when they expand their services to the LA/LB and Savannah ports

BACKGROUND

Please describe your company and position.

I am the CPO of myRiva

Describe what your company does in a single sentence.

A travel marketplace for corporate customers. We are connecting the customer directly with their preferred supplier and offer the widest selection, lowest price, and the best customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• Optimize logistics chain
• Use their expertise for the deliveries to Amazon FBA
• Easier restocking in FBA

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were sending goods across USA to then process to Amazon FBA for selling worldwide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I would say that mostly the processing time between when the goods were received in their warehouse. On top of that communication time I believe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I think that it's one of the things that impacted us as we simply were in different timezones so usually it took longer for both sides to provide needed information, extending the resolution time. Also the processing time of received shipments seemed a bit longer than expected.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The support from their end was professional and nice, and we enjoyed communicating with them.

Are there any areas for improvement or something PNW Warehousing could have done differently?

None. They all worked decently well.

BACKGROUND

Please describe your company and position.

I am the Brand Strategy Lead, of Tango

Describe what your company does in a single sentence.

Tango makes it easier to get work done by automatically capturing any process and turning it into a step-by-step interactive walkthrough.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• Warehousing
• Fulfillment
• Logistics including last-mile delivery

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Warehousing & Storage 
Fulfilment/ Last-MIle Logistics: Online & Offline Sales Channels

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Efficient Turnaround 
Time Cost-effective warehousing 
Prompt response & immediate action to resolve concerns and issues if they occur

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently exceeded expectations in terms of deliverables. Unwavering commitment to accommodating our specific needs showcasing professionalism and empathy.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flexibility
Accommodating
Response Time

Are there any areas for improvement or something PNW Warehousing could have done differently?

To be honest, one thing that we 'wanted to have' is something that they're already working on. Other than that their services already exceed expectations.

BACKGROUND

Please describe your company and position.

I am the former Product Marketing Manager, of Everlaw

Describe what your company does in a single sentence.

We sell our software to law firms, corporations, and government entities that require a platform to aid in discovery processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• We used them to help us with delivery

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivery and storage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success and I'm very happy with our experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes all deliver on time

What was your primary form of communication with PNW Warehousing?

Virtual Meeting

What did you find most impressive or unique about this company?

PNW Warehousing was cost-effective and timely.

Are there any areas for improvement or something PNW Warehousing could have done differently?

More center

BACKGROUND

Please describe your company and position.

I am the Former Director Operations of Platinum Naturals

Describe what your company does in a single sentence.

Natural health product distributor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• B2B order fulfillment

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Transition all product sku information, customer contact info into PNW Warehousing portal. Establish standards for TAT, integrate SAGE with PNW Warehousing for the sending/receiving of information for orders. Create automatic reports for inventory control all shipping status on orders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

project completed on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive.

What was your primary form of communication with PNW Warehousing?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their future plans for automation and growth.

Are there any areas for improvement or something PNW Warehousing could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of a Dietary Supplements Company

Describe what your company does in a single sentence.

Dietary Supplements and nutritional products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• Shipping and Logistics
• Organization
• Reducing costs

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Transitioning all logistics needs into service provider 
Acquiring competitive rates for fulfillment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fast Shipping 
Competitive pricing 
Excellent Customer Support 
Assistance with all integrations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, absolutely amazing and knowledgable team.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their advanced logistics technology.

Are there any areas for improvement or something PNW Warehousing could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Director of ON3PL

Describe what your company does in a single sentence.

3rd Party Logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PNW Warehousing to accomplish?

• Help fill our warehouse
• WMS

SOLUTION

How did you find PNW Warehousing?

Clutch Site

Why did you select PNW Warehousing over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from PNW Warehousing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Install WMS Software. Software training and initial setup. Bring in a contract with prime pharma

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

5,000 sqft space sold. Software installed and operational.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Any new project has a learnign curb and things can be delayed. PNW Warehousing made plans to fix issues and did not stop till problems got solved. They provided a path to long-term success from the ground up.

What was your primary form of communication with PNW Warehousing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a good network of potential opportunities for the right business.

Are there any areas for improvement or something PNW Warehousing could have done differently?

I am satisfied with the services they provide.