Plus972

BACKGROUND

Introduce your business and what you do there.

I’m a VP at a company that sells precious metals and jewelry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plus972?

We hired Plus972 to design and create a new website.

SOLUTION

What was the scope of their involvement?

They designed the new site from scratch and delivered matching business cards. Reuben (Founder & CEO, Plus972) printed everything on paper to show us how each page would look before making final edits. We also received envelopes and other stationery designs.

What is the team composition?

I worked directly with Reuben, but there was a larger team that helped him.

How did you come to work with Plus972?

Reuben was great at promoting himself, and it just so happened that we needed a new website. We liked what he was proposing—I know him personally, and he has impeccable taste—and I felt like I could trust him from the very beginning.

It was also clear that he understood how to listen to clients well, partly because he is so patient. I thought that he would be the ideal fit for the project.

What is the status of this engagement?

We started working together in October 2017, and the site was done in February 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received positive feedback from clients, and the site has garnered more attention for our company. I was much more excited about promoting this new website instead of our old one.

How did Plus972 perform from a project management standpoint?

They performed well because they were so precise. We did most of our communicating through email, and the project was done quickly, within 4–6 months.

Whenever a deliverable took longer to finish, it was usually because we were busy on our end and weren’t following through with needed information. Reuben was always attentive and great about sending reminders.

What did you find most impressive about them?

Reuben did an amazing job. He was able to understand exactly what we wanted to present to our clientele and fulfilled our requirements very nicely. He would also come to our office to show us his designs in person.

My father, who is president of the company, needed more help to understand the new website. Reuben made sure to show him hard copies of images to give him an idea of what the site would look like. I keep ordering from him because he treats us so well.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Communication is key. It’s important that they understand your needs. If you’re looking of for a new design or a rebranding project, go to Reuben.

BACKGROUND

Please describe your company and your position there.

I work at a coworking and coliving space based in South East Asia, and my role as a Global Marketing Manager is to head up branding + creative development. That includes partnerships with creative agencies, journalists and directly with our members, plus working to maintain our branding throughout every touchpoint of our business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

While I was working on the marketing team for a coworking and coliving space in South East Asia, Reuben and his team helped us build a membership portal that was fully functional and also considered our branding and design needs.

Rarely do you find web developers who understand both branding/design and the functionality of a website, especially through the lens of user experience on that site. They built us a platform that allowed members of our spaces to more easily book our services while also having a chance to interact and get to know one another on a virtual platform we've never had before.

The team at plus972 was a breath of fresh air to work with. I highly recommend their services and look forward to the chance to work with them again.

What were your goals for this project?

Our goals were to build a fully functional system so members could track their hours, renew their memberships, find out about events and reserve Skype booths without having to chat with our front desk staff in person.

In addition to the functional benefits of the platform, we also wanted this membership portal to help us establish a community online. While it's been great for members to attend events or use our Slack channel, we also wanted a backend portal where they could filter for members who offered the services they were looking for, or who would be interested in going on a weekend trip.

SOLUTION

How did you select this vendor?

We found out about them because the founder Reuben was passing through Bali (one of our main locations) and posted in our members' slack channel.

When I checked out the plus972 portfolio and had a chance to meet Reuben (plus some of his team members who are based here in Bali full time), we were able to discuss the project in more detail and come to a great solution.

Describe the project and the services they provided in detail.

As mentioned before, the task was to develop a membership portal. It evolved with us, because we were so happy with plus972's work.

At first we were going to launch this portal in phases (just part 1 to start being the functionality - booking rooms and Skype booths and finding out how many hours are left in your membership.

Then, we thought phase 2 would come much later - likely next year. This would be our focus on member communications and connectivity). Since Reuben and his team were efficient and very talented, we were able to complete Phase 1 very quickly, so we looked to them to continue the project with us well into phase 2.

They completed the whole thing from start to finish in less than 6 months, and that was with a whole lot of back and forth on our end (stopping and stalling the project due to funding challenges or disagreements internally).

What was the team composition?

We worked closely with Tiago, the head of Web Development at plus972 who also happens to be a member of our services. Tiago leads a team of 5 developers based in Bali, which was extremely convenient for us.

The plus972 team works on a global scale with employeees on almost every continent, and so does our team, so this meant we understood each other right away.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Ultimately we are very happy with the portal and have already gotten some positive feedback from members. It helps that Reuben is based in NYC and has extensive experience with WeWork and some familiarity with the Wing. We have been interested in seeing how these competitors operate their member portals and Reuben had a lot of intel about that.

Already, because this platform exists, its been a lot easier for our members to just click 'Renew now' to their membership, in turn helping boost our sales with minimal effort.

How was project management arranged and how effective was it?

As mentioned, the global element of the Plus972 team meant there was someone available nearly around the clock. We worked in Bali mainly, with the Bali team, but had the NY team online at the opposite end of our day.

They also work to a US standard. I come from NYC originally and was very impressed with the professionalism of plus972 to initiate contracts and formalize the process to the US standard.

We communicated extensively through all the remote software (Google Hangouts, Trello, Slack, Facetime, etc) and luckily found it to be very fluid since both of our teams are already experienced with remote working.

What did you find most impressive about this company?

Their connectivity and globalization. I've encountered few companies with the breadth of services of Plus972 (from branding, which is also my skillset down to web design and development) that ALSO operate in this flexible mindset towards the future world of working.

Remote, across time zones, across cultures (During our time together we communicated with Indonesian, Portuguese, American, Chinese, Israeli and Romanian teammates at Plus972, and that's probably not all of them).

Are there any areas for improvement?

Sure, there always is. Perhaps part of the challenge came from our team not being more explicit up front about what exactly we needed. I mentioned that we were thinking of just getting help with Phase 1 to start - ultimately, Reuben and the plus972 team were able to deliver upon our needs and were very patient with us along the way.

However, the project was a big investment for us (could definitely be completed for less here in Bali) but we knew this going into it - we got NYC quality work while living and working on the other side of the world.

BACKGROUND

Please describe your company and your position there.

I direct a company dedicated to distributing audio based educational material on Jewish studies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

We hired Plus972 to help us with our branding and to design and develop a website for us.

What were your goals for this project?

To create a website where educational material would be easily accessed by the public.

SOLUTION

How did you select this vendor?

I examined other work they had produced and was impressed by the final products. From my conversations with them I got the impression that they were reliable and professional which were important qualities for me. They made a very competitive offer and we chose them.

Describe the project and the services they provided in detail.

They developed a logo to create our brand. They also guided us in setting up our content hosting service. Subsequently, they designed and developed a website to properly present the content which we had.

What was the team composition?

I worked primarily with the CEO, the director of web development and had some interaction with the graphic designer as well - all of whom were very pleasant to work with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I give full credit to Plus972 for spearheading the project and creating the product which allows out materials to reach so many more people than they were able to reach before.

How was project management arranged and how effective was it?

The CEO/President was very on top of the team setting appropriate deadlines to keep product development moving along at an appropriate pace.

What did you find most impressive about this company?

They made themselves very available with open communication between the client, the directors and the team. Responses to communication from me were prompt and helpful with clear expectations for what we needed to provide. Overall - great professionalism in their operations.

Are there any areas for improvement?

For the needs of my project all expectations were met.

BACKGROUND

Please describe your company and your position there.

I am employed in a law firm which focuses on Criminal Law, Matrimonial Law, and Family Law. I am a legal associate in the company and one of my responsibilies is hiring the people in charge of the company's website, SEO, marketing etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Our company's website and marketing was outdated, therefore we were in a desperate need a brand new look. We hired Plus 972 to give us a fresh start.

What were your goals for this project?

We needed a more presentable and modern website which contained an easy to use contact form. Increasing Google Impressions, clicks, and CTR was also the primary focus given the very cut throat competitive nature of the industry.

SOLUTION

How did you select this vendor?

Referrals. We spoke at length with other individuals who worked with Plus 972. From the first time we discussed this project, I felt at ease, knowing that they were very competent.

Throughout the various meetings, every step taken toward was thoroughly discussed, without leaving any details out. We are now almost two years in and we have seen a great improvement for our firm overall.

Describe the project in detail.

Since we pretty much started from stratch with everything, it's a continuous back and forth, face to face, via phone and e-mail etc. Including with the periodic reports.

What was the team composition?

What I find most impressive about this company is the number of qualified and diverse people it employs which brings different perspectives. Every aspect of what we needed was covered. I spoke to many people throughout the months.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not that I am an expert or anything on the topic and that is why we needed to hire a company like Plus 972 but everyone compliments our website, it looks, and how organized it is. Our Impressions, click etc increased by about 1000%. We went from being ghosts to the first page on Google for most relevant search terms.

This together with Social Media has been very effective too as our company is receiving more phone call directly linked to these efforts.

How effective was the workflow between your team and theirs?

I was the only person from my firm dealing with them so it made the whole process easier. It was very effective as every team member at Plus 972 has a very determined role

What did you find most impressive about this company?

Again, what I find most impressive about this company is the number of qualified and diverse people it employs which brings different perspectives. Their dedication and professionalism are to be admired.

Are there any areas for improvement?

Not that I can really think of. From the very beginning I stressed the importance of not being superficial in any detail. Given the size and complexity of this project, I feel that the implementation time was great. Same with the results.

BACKGROUND

Introduce your business and what you do there.

I was one of the owners at a wholesale company that imports dinnerware, flatware, and bathroom accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plus972?

At the inception of our company, we hired Plus972 for branding and design services. Our company needed an identity, look, and feel.

SOLUTION

What was the scope of their involvement?

We started with meetings, so their team could get an idea of the concepts we wanted. After that, we went ahead and translated that into a product. Plus972 started with creating a brand image for us. For the next project, we reached out to them for the branding of our product.

We spoke to Reuben (Founder & CEO, Plus972), who set everything up from beginning to end. He created the brand name, business cards, logo, and brand identity. He also provided design services for products and prints in specific projects. They delivered the whole branding package, along with a little web design.

What is the team composition?

Reuben was our primary contact.

How did you come to work with Plus972?

It was through a referral.

How much have you invested with them?

We’ve invested over $50,000.

What is the status of this engagement?

We started engaging with Plus972 in June 2009, and it ended in 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t track hard metrics. My customers were happy with the product and brand. I was also thrilled with Plus972’s work. The only reason our engagement ended was that our company didn’t need those services anymore.

How did Plus972 perform from a project management standpoint?

They’re very good from a project management standpoint. Their team excels at communication, whether they are finding an issue or if they need more time on a deadline. Overall, I found their communication style to be helpful. I appreciated that tremendously.

What did you find most impressive about them?

We always felt that the team at Plus972 was very personable with us. We didn’t feel like we were just another job to them. Our teams built a relationship with each other. That’s what clients want when they’re giving over money and trusting their brands to them. It is expected that they care about the work and business in the same way they care about their own. We definitely received that feeling from them.

Are there any areas they could improve?

No, not really.

BACKGROUND

Please describe your company and your position there.

I am the owner of a family owned business since 1950. We specialize in the sourcing of precious stones and diamonds, which we use to cast and build fine jewelry sold to end users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

We hired Plus972 for branding and to develop our online store/website.

What were your goals for this project?

Access the retail online market and grow our brand and online visibility.

SOLUTION

How did you select this vendor?

We searched for several vendors through word of mouth and references in our industry. PLUS972 and their project managers proved to be very honest in pricing and well qualified to carry the tasks required. We had our logo made by them along with a well structured website which will be launched jan 2020.

Describe the project and the services they provided in detail.

Plus 972 helped us branding with a relevant logo, and design our website based on our products. Diamond rings, necklaces and earrings.

What was the team composition?

One designer One Web developer and the project coordinator.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are still awaiting to launch the website officially however the work done so far has already helped us build some online presence and get a clear identity as a luxury brand.

How was project management arranged and how effective was it?

Plus 972 followed up with us in a timely manner with regular in person meetings as well as skype chats and phone calls where needed.

What did you find most impressive about this company?

They give us attention on a personal level, almost like we're family.

Are there any areas for improvement?

Certain services were outsourced which we regardless delivered in a very satisfacory way. Yet the company could hire more internal professionals to increase their in house skilled workers.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of RBY Shirts, an emerging brand based in NYC that sells high-end garments in Italy. The company manufactures fully custom made sartorial men's shirts using the finest Italian fabrics and with hand sewn finishes. The company also sells prestigious made in Italy silk ties with beautiful prints.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Being an emerging brand with little experience in the American market, we hired Plus972 to come up with a full branding program that suited our needs

What were your goals for this project?

Goals for the project was to clearly establish a brand identity and come up with the proper marketing/branding strategy

SOLUTION

How did you select this vendor?

Vendor was selected after bidding out the job to several other marketing agencies. Plus972 seemed to be the most appropriate for the job

Describe the project and the services they provided in detail.

1. Created a beautiful logo and designed business cards and other marketing materials
2. Created a brand new website with several innovative features
3. Came up with a strategy suitable for my business and identified target customers by performing in-depth market research
4. Came up with a creative branding and marketing campaign

What was the team composition?

Dealt directly with the CEO but also interacted with several other employees of the company

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Extremely positive impact given the results of the campaign

How was project management arranged and how effective was it?

Project was arranged by setting up several conference calls and in-person meetings over the course of the project. This was very effective overall.

What did you find most impressive about this company?

The attention to details and lead time on the project were extremely impressive. Moreover, the feedback that was provided by Plus972 over the course of the project was very helpful in coming up with the best strategy

Are there any areas for improvement?

Can't think of ways to improve as it has performed extremely well.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations and intelligence and Interfor International. We’re an investigation and corporate intelligence firm and we provide security consulting worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plus972?

Our website needed a new look that followed current trends, so we hired Plus972 to design and develop a new site for our company.

SOLUTION

What was the scope of their involvement?

They are developing an informational site completely from scratch. It was really important that they understood our business so they could project the image we wanted. We deal with sensitive information, often at times of crisis, and our clients need to trust that they’re in good hands. They created a really impressive mockup of the site before we started the project. The new design is sleek, mysterious and professional while implying that we will be discreet.

What is the team composition?

Our team consists of one web designer and one developer.

How did you come to work with Plus972?

I found them from a referral, and then they showed me some of their work. I knew it was time for a new website, but the leadership at my company wasn’t prioritizing it. Without being asked, Plus972 created a mockup that showed us what they could do and gave us an approximate cost. They were proactive and helped get the ball moving on our end.

How much have you invested with them?

We’ve spent about $25,000.  

What is the status of this engagement?

The project started in September 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is ongoing, but they’re innovative and motivated. The designs they presented in their mockup really influenced our leadership and helped us prioritize this project.

How did Plus972 perform from a project management standpoint?

Everything has been seamless— they respond very quickly and go through the process methodically. They’re organized and communication is strong. Sometimes, I send them a bunch of different questions and they respond with bullet points to make sure everything is clear.

What did you find most impressive about them?

The pace of their work and their responsiveness has been the most impressive aspect of our partnership. As the liaison between their team and our management, I expected communication to be a nuisance, but everything has run smoothly. Instead of constantly checking in with their team, we’re trying to keep up with them.

Are there any areas they could improve?

Honestly, nothing comes to mind.

Do you have any advice for potential customers?

Get the conversation started. Speak with them, and you’ll get a good idea about what it’s like to work with them. It’s been a great experience for us, and I think you’ll be happy with them too.

BACKGROUND

Introduce your business and what you do there.

I’m a principal at Klosed Properties, an acquisition and management real estate firm based in New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Plus972?

We needed help with marketing, website design, among other branding elements.

SOLUTION

What was the scope of their involvement?

Plus972 has done several websites for me, as well as business cards, letterheads, graphic designs for brochures and pamphlets. The websites were built to showcase our properties, acquisitions, and other business-related materials.

 What is the team composition?

We worked with several members of their team and they’ve assigned multiple people across different projects.

How did you come to work with Plus972?

I was referred to them by a friend. I interviewed several people, and I was most comfortable with Plus972.

 How much have you invested with them?

We’ve spent over $100,000 in total.

What is the status of this engagement?

I’ve been working with them since 2008, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I use my website mainly for showcasing properties, but it’s not an online store with direct sales. I only have good feedback for Plus972, otherwise, I’d have switched a long time ago.

 How did Plus972 perform from a project management standpoint?

They’re thorough, organized, and seamless, and they do a good job. If I send them a question over email, they reply quickly. They work fast and they stick to the deadlines, which is very important to me. It’s one of the main reasons I’m using them, to be honest.

 What did you find most impressive about them?

They’re just great across the board.

 Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for future clients of theirs?

Clients have to be very clear with what they want and give them very specific instructions. Plus972 will get the job done.

BACKGROUND

Please describe your company and your position there.

Owner and Founder of a real estate brokerage in NYC with a focus on residential leasing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Web development and design, from A-Z Branding to logo Marketing strategies

What were your goals for this project?

To create a user-friendly platform that's informative and attractive to clients and customers. Create an easily manageable back-end for the company.

SOLUTION

How did you select this vendor?

I was looking into and generally speaking with two other companies about beginning our project and was referred to Plus972 from a friend in real estate. After our initial meeting with the team, I just felt the feeling like they knew exactly what they were doing the entire time and was open to our needs, wants and criticisms.

Describe the project and the services they provided in detail.

Created logo, designed custom folders with logo and design. Designed business cards with logo, layout and design. Created our website with multiple features. Constantly is there if we need anything adjusted on the site or on our back-end.

What was the team composition?

I met with 2 members and throughout the project interacted with a 3rd. The entire time everyone was very communicative and quick to respond. Felt like they were doing all the work, which was awesome.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They set us up quickly and made everything seem easy for us. Our website now looks great and we get compliments on it all the time.

How was project management arranged and how effective was it?

I mainly spoke with Reuben who then worked with his team of designers and developers. From my perspective, they worked seamlessly together and made this entire project easy for me.

What did you find most impressive about this company?

Their creativeness and knowledge of the work they were hired to do.

Are there any areas for improvement?

Not that I can think. I feel like I got a good bang for my buck.