Plus972

BACKGROUND

Please describe your company and position.

I am the Director of Assur Foundation

Describe what your company does in a single sentence.

We are a privately funded foundation with the sole purpose of growing the youth of Puerto Rico through grants, scholarships, and financial gifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Plus972 to accomplish?

• Establish a Brand/ Logo
• Build our website
• Marketing Collateral

SOLUTION

How did you find Plus972?

Referral

Why did you select Plus972 over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Plus972 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a newly created foundation that required a branding vision, logo and presence. Once established, we required a website, business cards, social media site and a brochure. Once setup, we require ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The foundation had a 75 day window to pull the scope of work together for several large presentations and meetings. In the tight window, all project goals established at the initial meeting were met and exceeded.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After the initial meeting with the vision session, our Account Manager Isabelle created a detailed timeline for deliverables and keep the communications level high via email and google meetings.

What was your primary form of communication with Plus972?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The overall " Can Do" approach to everything we placed on Plus972. Not only did they hit the deadlines, but they have continuously added value with creative and new ideas.

Are there any areas for improvement or something Plus972 could have done differently?

Not at this time

BACKGROUND

Please describe your company and your position there.

I'm a lead design architect based in Denmark. I am currently in the process of starting my own studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972, and what were your goals?

I hired Plus972 for their creative services and design of my portfolio website. I wanted to have a "database" of all my projects compiled in a visual website that potential clients could refer to.

SOLUTION

How did you select this vendor and what were the deciding factors?

I did a lot of research on various creative agencies and decided to go with Plus972 because I felt their design vision most closely matched what I was looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where I communicated my vision and what I was looking for. After that, we met weekly where they would give me updates until we settled on a final design. After that, I worked with WP Plus in order to implement the website because they were recommended by Plus972 to me since I wanted to keep costs within a budget.

How many people from the vendor's team worked with you, and what were their positions?

I worked with three different people including the CEO, Creative Director and UX/UI Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since I am not yet promoting the website, because I still work part-time for another company, there haven't been any measurable outcomes. However, I am self-promoting by word-of-mouth and potential clients are able to check out my work which has been very effective.

Describe their project management style, including communication tools and timeliness.

We had weekly Zoom meetings, but I was also able to reach them via Slack for any quick updates. They were very responsive and overall easy to work with.

What did you find most impressive or unique about this company?

They really listened to what I wanted and managed to make it into something that I feel really represents me. I am impressed by their ability to adapt to a new design and not stick to one style.

Are there any areas for improvement or something they could have done differently?

No issues that I can think of

BACKGROUND

Please describe your company and your position there.

I am a project manger for WP Plus, a multilevel service company in Wordpress hosting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

We hired Plus972 to design and brand our new company WP Plus.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for designers on Clutch.co and we chose them because of their flexibility, design aesthetic and affordable prices.

Describe the project in detail and walk through the stages of the project.

We had a series of meetings where we went over the goal of the website we wanted and where we explained what kind of look we were envisioning. We had follow ups every week were they presented a design and we either made adjustments or approved it. This was the case for both the UX/UI of the website as well as for the branding.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with three people, which included the CEO, the creative director and a UX/UI Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The documentation of the design including the way the interactive features were supposed to function, was very clear. Our developers were able to implement everything smoothly.

How effective was the workflow between your team and theirs?

The communication was great - we had people in different time zones but that was no issue as we were able to overlap hours for meetings. We met with them online, once a week for an official design review and our developer and their UX/UI designer would meet more frequently if necessary in order to discuss details.

What did you find most impressive or unique about this company?

We were impressed by their ability to translate our vision into reality from the get-go. We were immediately pleased with the design and branding direction that they presented, which means they truly listened to our concerns. They were very patient and efficient.

Are there any areas for improvement or something they could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and your position there.

I am the owner of brand new Hot Yoga studio and Cafe in Soho, Nyc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972, and what were your goals?

We needed 972 to do full branding of our name/logo/website etc.

SOLUTION

How did you select this vendor?

Based on extensive online research we found 5 companies that seemed to be good fit. They all had impressive showcase of their previous work and had good reviews from previous clients. After initial meeting with all our options we felt the best vibe and energy with 972 team. They were also most flexible to accommodate our budget.

Describe the scope of their work in detail, including any steps and the final deliverables.

972 started with name creation and logo design and after this part was finished they proceeded with website design. We had weekly meetings with 972 thru out the process and they ALWAYS delivered the deliverable by promised date and never missed the deadline.

How many people from the vendor's team worked with you, and what were their positions?

We mostly worked with our project manager Kim but in every other meeting the designers and web developers were also attending. Also the owner Rueben was present in many meetings to oversee the progress and outcome.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are 100% satisfied most thankful for 972 for our name and logo creation. We could not imagine any other name on our physical location walls and online presence.

Describe their project management style, including communication tools and timeliness.

We were pleasantly surprised with the quick and efficient project management style that Kim presented to us. Our previous experience working with creative agencies was that they never deliver on time. 972 was total opposite. They delivered ALWAYS on time and actually helped us to keep up with our timeline on our end.

What did you find most impressive or unique about this company?

They had amazing creative designers and an efficient project management style. Those 2 things are in our opinion most important things that marketing agency can have and this makes them to stand out from others!

Are there any areas for improvement or something they could have done differently?

We are 100% satisfied with what was delivered and now we are moving into next phase after opening and keep working with 972 on marketing part. Cant think of anything that needs improvement.

BACKGROUND

Please describe your company and your position there.

I am the newly appointed Operations Manager for the company and am responsible to oversee the overall functions of the company. My responsibilities also include designing and implementing ways to increase efficiency, cut losses, and maximize profit.

The company is an academy that focuses on child enrichment through sports, motion arts, and specifically rhythmic gymnastics as a foundation to empower the next generation to develop & succeed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Our company is in the process of moving past the start-up phase, as well as developing the infrastructure to enable further expansion. We required assistance to develop an annual plan, guidance to finalize the goals for the company moving forward, and training for the position of operations manager.

SOLUTION

How did you select this firm and what were the deciding factors?

Plus972 was recommended by the CEO due to their previous work history together and Plus972's overall portfolio and success rate.

Describe the project in detail and walk through their service package.

We worked to draft, finalize, edit, and go through several rounds of review with the main stakeholders of the company to ensure alignment in the vision for the company as well as dictating the goals for each department. Based on this information, the annual work plan was drafted and a Gantt was designed to incorporate the milestones and events required to meet the annual goals.

Detailed training was provided with regards to the role of an operations manager in terms of presenting the annual plan to each department, finalizing communications & meetings frameworks, and best practices for the development of business strategy.

How many resources from the vendor's team worked with you, and what were their positions?

Our POC's title was Partner, Israel, and we worked with him through each stage of the project as well as going through the training procedures.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having the annual plan and the training has equipped me personally to know the right questions to ask at the right time, as well as ensuring that there is a clear structure to the company in terms of communications and workflow.

The training helped all of the departments to form a base from which to expand from, and has also shown the areas where significant changes and cuts should be made in preparation for the execution of the company's goals for this year and for those to come.

How effective was the workflow between your team and theirs?

Despite the significant time differences between our regions, scheduling was efficient and accurate. Communication was easy. Plus972 was always ready to provide support, guidance, and assistance.

What did you find most impressive or unique about this company?

One of the major factors was the wide portfolio and significant level of experience that Plus972 represents. This is clear from the way that the document was drafted and how the training was provided. We felt that our work with the POC efficiently covered in a few sessions what takes other companies several years of training and experience to go through.

Are there any areas for improvement or something they could have done differently?

I would not change the process as I believe that it is better to review and discuss again rather than to move quickly and risk miscommunication.

BACKGROUND

Please describe your company and your position there.

We are a multinational Search Engine Optimization company located in Poland. We provide more quality website traffic from organic search engine results, improved page ranking for keyphrases, greater brand credibility and overall better user experience for the sites of our clients. We also offer outbound lead generation and aim for an increase in sales on our clients’ sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972, and what were your goals?

We were looking for a partnership based on mutual understanding while being committed and walking the extra mile and insightful every step of the way - and they were able to provide us with exactly that. They were very robust in their work and not only presented us with a design that worked perfectly in all aspects of what we wanted to achieve and then, after being approved by us and our client from Israel, they were able to prepare a very elegant WordPress + WooCommerce site with code that was ranked extremely well in all of the metrics we used to check it.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them using Clutch and really fell in love with their prior designs - right of the bat we were certain they were a good partner for our needs and boy, did they deliver.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kim and Reuben provided us with a site design that they later coded with amazing results. They were communicating with us only while we provided them with comments from us and our client.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a dedicated project manager with the help of Plus972 CEO who also allowed us to contact both the devs and designers directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been praised by our clients on multiple occasions and the design prepared by Plus972 is simply spectacular. The revenue brought forth by the site is good, too! We’re only in the first couple of weeks past the site’s launch, but the transaction rate is as positive as we had been hoping for.

Describe their project management style, including communication tools and timeliness.

They were very keen on explaining everything that raised any doubts for us. They were quick to respond, insightful and their help was invaluable in reaching our goals. Their expertise proved second to none and the project manager we worked with was very empathetic and helpful all throughout the way.

What did you find most impressive or unique about this company?

We were pleasantly surprised not only by the pricing they offered but also by the quality of their services, both in terms of design and development of the site we were collaborating on. It was a really pleasant experience and easy smooth sailing from beginning to the end.

Are there any areas for improvement or something they could have done differently?

I can’t really think of any such thing.

BACKGROUND

Please describe your company and your position there.

We are an international web development agency, focusing on WordPress, Shopify and other eCommerce CMSes development, while also sometimes coding just websites’ frontend or performing different CMS integrations or content migrations or migrations of sites from one CMS to another.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

We were looking for a partner that will be helpful, easy to communicate with and experienced enough to prepare a design that’s attractive, insightful and compatible with the tools we needed to use and our client defined. The stakeholders were the first company from Italy we were ever able to form relationships with, which is in big part thanks to the Plus972 team, who are fluent and well-oriented in the Italian eCommerce market and allowed us to gain our client’s trust by preparing something that exactly matched their expectations while being in-line with the current trends of that market.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to us by another web design company we regularly collaborate with.

Describe the project in detail and walk through the stages of the project.

Plus972 provided us with a design to the site we coded for our client. They cooperated both with us and with them, as the decision-making process was split between all engaged parties.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a dedicated project manager who also allowed us to contact the designer directly. We didn’t have contact with anyone else throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site we build is being praised by everyone who has been a part of this project and also by the site’s users. It brings a solid, consistent and continuous stream of revenue to our clients, which is what matters the world to them.

How effective was the workflow between your team and theirs?

They were always helpful, responsive, and polite. They effortlessly resolved all our doubts and responded to all questions by sharing their invaluable insights. The project manager we had contact with, Kim, was really a pleasure to work with.

What did you find most impressive or unique about this company?

Their delivery was pretty quick and the entire process was very smooth. But the most important thing for us was the design’s quality, perhaps unmatched by any other agency we had the opportunity to work with in the past. Thanks, Plus972!

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind, really.

BACKGROUND

Please describe your company and your position there.

I am the head of marketing at a PropTech firm based in London. We work with clients in commercial real estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Our website was built over 10 years ago and had become very bland and outdated. We don’t have any internal team members skilled in web design and so we hired Plus972 to provide the site design and complete the build for us. Since doing this, we have noticed a notable difference in user experience and engagement from our clients. And we are hoping to continually increase our traffic substantially by the end of the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our wider business, based in NYC had the original relationship with this agency, and after reviewing their previous work and their project proposal, we chose this group because of their experience, quality of work, personable team, and affordable price.

Describe the project in detail and walk through the stages of the project.

After a series of workshop meetings to discuss our objectives and reasons for the project, Plus 972 came back to us with a concept design that would align with the style of their previous completed work on our other company corporate site. Our project was part of a roll out due to a recent acquisition and so therefore we were looking to align the brands and styling of the two companies, to a design that would feel similar and like they were from the same group, but still with keeping their individual identity.

Plus972 came back to us after the initial workshops sessions with a full concept design, and other than a few additions, and a couple of minor edits, they had captured essentially everything we were looking for. From there, we have been working together building, uploading, and translating content. Our site is a multi-site and was required to be built in three languages (one being English). The process itself was reasonably easy and smooth, with their team always on hand for questions and timely responses should we want to discuss alternatives/re-visit other ideas to implement.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 4 people throughout the project including the Managing Director, a project manager, a designer and web developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

From the website and backend that Plus972 delivered, our team are able to easily implement new content updates without any hassle. The backend design and structure they created, is slick, simple and easy to use – which is a huge improvement from the old Wordpress backend that we were using previously (which used to look like a messy mash up of content and templates, built on top of each other continuously with no clear structure).

We continue to hear positive feedback from those in the business and from clients who visit our site. Users keep telling us how much easier it is now to navigate in order to find the content they’re looking for.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us with frequent updates. Given both our teams and their team are across continents, our meetings were all held on video calls, however it also worked great because of the global times. We may filter through updates/requests whilst in one timezone that needed action, and if it was after hours they would either complete in out of hours to ensure it was done, or there are other members in other timezones that can jump in to action.

Which gives peace of mind whenever there may be deadlines to be conscious of. Most feedback was done through email and tasks and progress would be tracked on google sheets to ensure all details were captured and actioned. The team were always very responsive, and would provide ample warning if a deadline was approaching and there were any outstanding items to ensure we could meet/cover these.

What did you find most impressive or unique about this company?

I was most impressed at how quickly Plus972 understood the task at hand, and how quickly they provided the proposed concept design. With their mixed experiences, and background in not only web design but also a thorough understanding of marketing, they really did cover all angles and provided the best solution first time round. Which always made it a smooth process, and easy working with them. Although we’ve worked with many agencies, this project was a particularly collaborative and great experience.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a fantastic product, that we’re all very proud of.

BACKGROUND

Please describe your company and your position there.

We are a philanthropic Foundation based in Israel what promotes the economic development of the Negev region, as well as other high impact social projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972?

Our challenge is to promote, digitalize and internationalize the Negev wine region to an international audience and to promote and boost the Negev Economy as a result of that

SOLUTION

How did you select this vendor and what were the deciding factors?

We have known Plus972 for years and we were waiting for the right project to engage them on. They quickly understood the brand, the project and the fact they are present both in Israel and the US was a huge help

Describe the project in detail and walk through the stages of the project.

Plus972 is acting as a strategic consultant both in terms of branding and marketing. They are advising us on an ongoing basis on building tactical and effective strategies to reach our target demographics and business

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Reuben - founder and CEO and Assaf - Partner and strategist from Israel

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Working with the team at Plus972 was very instrumental and allowed us to reach interest from a broader audience than we originally anticipated. The website is not developed yet so it's hard to measure actual data but the impact of the agency allowed us to learn that there is a greater opportunity than we originally anticipated for our mission

How effective was the workflow between your team and theirs?

Working with Assaf is great because it's really easy to communicate with him and he understands the business side of things. We worked via email, phone as well as their project management tool. So far they have always been on time and on budget with their deliverables.

What did you find most impressive or unique about this company?

They really understand our needs and ambitions, and they don't limit themselves in offering creative solutions. They really help us to strategically see the big picture and evaluate the opportunities that are there.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of right now.

BACKGROUND

Please describe your company and your position there.

General Manager at iKonnect - a digital platform for celebrating shared values, creating communities and motivating people to take active in relation to common values.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Plus972, and what were your goals?

Bring our story forward clearly to the user

SOLUTION

How did you select this vendor?

A relationship built with Assaf Luxembourg which linked us to the agency

Describe the scope of their work in detail, including any steps and the final deliverables.

The project was built well and with a clear reflection of their experience. We started with in-depth interviews, a presentation of the unfinished product for conceptual approval and more... We received at the end of the process a flexible but accurate product in addition to direct recommendations of how we should integrate the product into our practice.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Assaf, I know he involved more staff members in the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The most important point that highlighted to me how successful the process was is the very fact that we as an organization knew how to tell our own story so much better.

Describe their project management style, including communication tools and timeliness.

Direct work with Assaf and setting goals and schedules with him

What did you find most impressive or unique about this company?

We were impressed with their ability to express messages in a simple, understandable, and pleasant way.

Are there any areas for improvement or something they could have done differently?

The question will be whether our audience will respond to messages in the same way we responded. Only time will tell where and how the project needs improvements