Can you share any information that demonstrates the impact that this project has had on your business?
Ultimately we are very happy with the portal and have already gotten some positive feedback from members. It helps that Reuben is based in NYC and has extensive experience with WeWork and some familiarity with the Wing. We have been interested in seeing how these competitors operate their member portals and Reuben had a lot of intel about that.
Already, because this platform exists, its been a lot easier for our members to just click 'Renew now' to their membership, in turn helping boost our sales with minimal effort.
How was project management arranged and how effective was it?
As mentioned, the global element of the Plus972 team meant there was someone available nearly around the clock. We worked in Bali mainly, with the Bali team, but had the NY team online at the opposite end of our day.
They also work to a US standard. I come from NYC originally and was very impressed with the professionalism of plus972 to initiate contracts and formalize the process to the US standard.
We communicated extensively through all the remote software (Google Hangouts, Trello, Slack, Facetime, etc) and luckily found it to be very fluid since both of our teams are already experienced with remote working.
What did you find most impressive about this company?
Their connectivity and globalization. I've encountered few companies with the breadth of services of Plus972 (from branding, which is also my skillset down to web design and development) that ALSO operate in this flexible mindset towards the future world of working.
Remote, across time zones, across cultures (During our time together we communicated with Indonesian, Portuguese, American, Chinese, Israeli and Romanian teammates at Plus972, and that's probably not all of them).
Are there any areas for improvement?
Sure, there always is. Perhaps part of the challenge came from our team not being more explicit up front about what exactly we needed. I mentioned that we were thinking of just getting help with Phase 1 to start - ultimately, Reuben and the plus972 team were able to deliver upon our needs and were very patient with us along the way.
However, the project was a big investment for us (could definitely be completed for less here in Bali) but we knew this going into it - we got NYC quality work while living and working on the other side of the world.