Pixafy

BACKGROUND

Please describe your company.

We are a wine delivery service with three different wines every month with delivery to the client’s house.

What is your role and responsibilities?

I am the founder. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Pixafy?

Our goal was to have the best e-commerce platform possible. 

SOLUTION

Please describe the scope of their work.

The scope was to provide from scratch the backend and frontend accounting for what was the POS [point of sale], the best transaction system, the best cutoff date, and the best callable systems that we could expand to other states with different zip codes, different timelines, and zone lines. I think with that work, they made my business more efficient. I used Magento as the e-commerce platform.

What was your process for selecting Pixafy with which to work?

It was based on feedback from some Korean investors and because Pixafy is official partners with Magento. We also like that they’re not too big and not too small to have enough overall experience to handle and focus on a project like ours.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

I believe any major e-commerce business needs a minimum investment of $200,000 to $250,000 to develop an effective platform. Solid platforms need to be able to offer security, and a solid platform with solid code. After that, the main issues are maintenance and improving the site. We are in the maintenance stage now.

When was the project completed?

The main project was completed a month ago so in the beginning of July. 

RESULTS & FEEDBACK

What were the results of the project?

We’re very satisfied.

Do you have any statistics or metrics to track improvement from the project?

The metrics probably underestimated the upgrade meaning that when we put all the scope of work in a timeline, they were able to meet those deadlines. To me, this is the best guarantee that every time that we sign a new contract that it fits our agenda. Their projects need to fit our schedule and synchronize with all the other departments like marketing, design, and merchandise. To me, keeping the changes seamless with other company operations is the most important thing. 

Is there anything unique about them that really makes them stand out, compared to other companies?

I think their senior management has integrity, is very experienced, and very knowledgeable about e-commerce and Magento. All of our questions and requests have been handled quickly and effectively because of their knowledge.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

The account management always could be better with any vendor. I hope that improvement will always be an objective for any company. I wouldn’t trust anyone who says they have an account manager who is perfect.

BACKGROUND

Could you briefly describe your company?

We're an international retailer of dental implants and related healthcare products.

What is your position?

I'm the sales manager. 

OPPORTUNITY / CHALLENGE

What were the business challenges you were attempting to address when initiating the projects with Pixafy?

We initiated our online business in the beginning of 2012. We wanted to sell our products to our customers through a B2B online store. Process efficiency was the key trigger to start this project, with revenue goals attached as an addendum. 

That's when we began to work with Pixafy. They guided us closely in order to achieve our primary objectives. Eight months afterward, we were live in our first country. The biggest part was the integration with our backend ERP system, which was SAP. The integration with that system was dense and complex work. But, in the end, it all worked out very well.

SOLUTION

How did you select Pixafy as your solution partner?

We originally had another agency we worked with in the U.K., and they had a subcontract with Pixafy. We didn’t really choose Pixafy in the first round, per se. However, the contract was less than ideal. Once it expired, we began to work directly with Pixafy.

When was this project completed?

This particular project was completed in August of 2012. Since then, we've run several other projects. We're rolling out our online stores in approximately 30 countries, and we've completed 11 so far. 

RESULTS & FEEDBACK

How satisfied are you with the work that Pixafy has delivered?

There was a substantial learning curve in the beginning for both teams, but we've worked the kinks out and, at this point, we're all operating at peak capacity. It took some time to review and begin adhering to new processes and workflows, but those things dissipated in time. 

Do you believe Magento is appropriate for your technical and strategic requirements?

Yes. I would say it fits well in our environment. It fulfills all of our requirements. What I miss a little bit is that you don’t find a lot of developers working with Magento. However, if you have an agency like Pixafy that fully supports you, then it’s easy to move forward. 

When working with Pixafy, is there anything that you consider unique or special compared to other developers that you’ve worked with?

Pixafy is always eager to help. They treat their clients the very best. I see that they are always willing to support us and find the best possible solution. 

BACKGROUND

Please describe your company and position.

 I am the Owner of a legal company 

Describe what your company does in a single sentence.

Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pixafy to accomplish?
rebuild and update my website

SOLUTION

How did you find Pixafy?

I knew someone who worked for a sister company.

Why did you select Pixafy over others?

Referred to me

How many teammates from Pixafy were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pixafy redesigned my website to update it since it had not been updated in over 10 years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My website is up to date and now works properly when accessing from mobile devices,

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time and budget

What was your primary form of communication with Pixafy?

Email or Messaging App

What did you find most impressive or unique about this company?

The personal attention received from my contact.

Are there any areas for improvement or something Pixafy could have done differently?

no, there was nothing they needed to improve on.