Pinnacle Technologies Group

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Apex Epoxy Flooring, a construction company specializing in epoxy flooring installation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pinnacle Technologies Group to accomplish for Apex Epoxy Flooring?

We hired Pinnacle Technologies Group to help our company with multiple departments. We needed support with SEO, system development to manage our clients, and website design.

SOLUTION

What was the scope of their involvement?

Pinnacle Technologies Group has designed and developed a new website for us. The team has created a CMS system to easily add more pages. The site is hooked up to the CRM system they set up for us, which is where we manage all of our clients. Pinnacle Technologies Group also provides SEO services.

What is the team composition?

We don’t know how many teammates from Pinnacle Technologies Group are assigned to our project.

How did you come to work with Pinnacle Technologies Group?

We found Pinnacle Technologies Group through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with Pinnacle Technologies Group in April 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen measurable outcomes in the ease of use of the CRM, which allows us to manage our customers much more effectively. The website looks awesome, and we’re super happy with the outcome. Our GMB now ranks very highly in the area, and we’ve expanded and opened another office. We’ve seen success in every department. Website traffic has increased by over 500%, and leads have increased by over 300%. Before working with Pinnacle Technologies Group, we would only generate 10 leads a month. Currently, we book over 30 jobs a month per location.

How did Pinnacle Technologies Group perform from a project management standpoint?

Pinnacle Technologies Group has delivered ahead of time on everything. We’ve started to see improvements before the team said we would. Their project management delivers great results. We’ve been able to get ahead of them very easily whenever we want things changed or want to add new things to the site. The team is very professional in their approach to work. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

What's most impressive is how sure Pinnacle Technologies Group is that they can help our business. They already know what needs to be done after taking a look at our business setup.

Are there any areas they could improve?

We wouldn’t change anything.

BACKGROUND

Introduce your business and what you do there.

I’m an executive of a Jacksonville, Florida-based paving company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pinnacle Technologies Group?

We needed help creating a new website for our business, creating a client management system, and increasing our customer intake.

SOLUTION

What was the scope of their involvement?

Pinnacle Technologies Group has created a website from scratch, using the images we’ve provided of our work. The team has also created all of the content and designs. For the CRM, Pinnacle Technologies Group has set up a user-friendly system where we manage each potential client that calls or submits a form.

In addition to the website and CRM, Pinnacle Technologies Group has also provided ads, SEO, and social media management services.

What is the team composition?

We’ve worked with an unknown number of teammates from Pinnacle Technologies Group.

How did you come to work with Pinnacle Technologies Group?

Someone referred Pinnacle Technologies Group to me. I chose them because they were close to my geographic location, their pricing fit our budget, and their company values aligned with ours.

What is the status of this engagement?

We started working with Pinnacle Technologies Group in September 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Pinnacle Technologies Group, our customer inquiries have increased by 85%. We also show up on the maps for many high-volume keywords for a paving company, and our staff uses the CRM consistently. Overall, our measurable outcomes are the number of customers that call or submit forms and our increased rankings across Google.

How did Pinnacle Technologies Group perform from a project management standpoint?

Pinnacle Technologies Group’s communication has been great. The team has delivered ahead of time, and we’ve seen the results within a couple of weeks. We’ve communicated via virtual meetings.

What did you find most impressive about them?

The most impressive thing about Pinnacle Technologies Group is their ROI. We’ve had so many more customers submitting inquiries; the results speak for themselves. They helped improve every aspect from Client Management to Web Design.

Are there any areas they could improve?

I wouldn’t change a thing.