People10 Technologies Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology for Allegiant Air, which is an airline based in Las Vegas. I supervise our engineering team, which includes development operations, an innovation lab, plus QA and release automation. I also act as CTO for some of the portfolio companies that our chairman/CEO owns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with People10 Technologies Inc.?

We were undertaking a very large maintenance rewrite, which covers all the crew and maintenance activity performed on our aircraft. There were some significant changes we needed to accommodate, so we hired People10 to help us with QA and development.

SOLUTION

What was the scope of their involvement?

We’ve worked with them for a number of years and they initially started out providing QA assistance. During our maintenance rewrite, we also added a second team to help us with development. In the years since, we’ve added a locally-based dev ops team. We’re currently restructuring our business and moving from a waterfall to an agile model, so we’re expanding their role to also include info security and release automation. We want to have autonomous persistent teams at all of our remote locations because it speeds up their ability to complete deliverables, rather than being managed by our headquarters.

What is the team composition?

We’ve hired close to 50 people. We’ve just added two teams of 10 and are in the process of building out more.

How did you come to work with People10 Technologies Inc.?

We were already working with them when I joined my company.

How much have you invested with them?

We’ve spent at least $1 million so far.

What is the status of this engagement?

I’ve been working with them since February 2015 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We invest our own time in making sure the engagement is successful and we’ve gotten good quality deliverables in return. We’ve also cultivated a dependable group of engineers. They’re very prompt about addressing any concerns, whether those are related to a team member’s performance or a project detail being missed. In addition, they learn quickly on the job. I brought in one team to take over seven-year-old code, and they picked it up within a month. The overall quality and commitment are great.

How did People10 Technologies Inc. perform from a project management standpoint?

They’re highly responsive and always get things done, no matter what setup we use. When we first started this partnership, we handled project management from HQ. We’d assign them a feature to work on, and it was a very command-and-control type of structure. However, we’ve since brought on strong engineering managers at each location and we’re in the process of making each team autonomous. They’ll have their own scrum masters and work on features from the ground up.

What did you find most impressive about them?

I’ve worked with several similar companies and they stand out for their company culture. They’re not a traditional service company—while they obviously invest in their clients, they also devote a significant amount of time and energy to ensuring that their staff is up to speed on the latest technologies. They hold training workshops and bring in outside experts in the field to cover advanced topics like machine learning or cloud infrastructures. Their approach ensures that their talent grows as the business grows.

Are there any areas they could improve?

There are challenges to any engagement, and we encounter those, but they’re business-as-usual sorts of things. We’ve never had an experience that gave me pause. It’s just an issue of communicating daily, making corrections, and providing encouragement as needed.

Do you have any advice for potential customers?

Yes, and I’ve given this advice before: make sure to invest the time and effort into making the setup work effectively. It’s not a cookie-cutter solution where you receive resources and everything comes together. Your side has to work to make the team engagement productive, so be prepared for that. Build strong leadership before establishing a full team and ensure that your standards and procedures are well-articulated. This will make training easier.

BACKGROUND

Introduce your business and what you do there.

I own a boutique software solution practice. We offer high-end technologies for mobile devices, IoT domains, and other complicated dashboard systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with People10 Technologies Inc.?

I needed an offshore company to help us with some of our projects. We had to complete some complicated programming very quickly.

SOLUTION

What was the scope of their involvement?

They do all kinds of work for us, including programming for our mobile systems, investment planning, Angular and iOS development, QA automation, and other tasks. They've automated a few apps for us as well. One app they created for us detects federal agency events. It sends alerts to agents, and they can send photos and other information back.

What is the team composition?

I work with around eight people from their team.

How did you come to work with People10 Technologies Inc.?

I used to work with another company, but we they were difficult to work with. People10 offered all the high-end technologies I wanted, and the whitepapers they shared with me looked similar to the projects I work on.

How much have you invested with them?

I've spent around $450,000 on their work.

What is the status of this engagement?

I started working with them around the end of 2017, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deliver results and their turnaround time is always excellent. I can only think of a few times that the delivery times were delayed, but that was usually because the requirements we sent were very complicated and needed some clarification. They came back very efficiently, and their delivery is excellent. We receive positive feedback from our internal team, and our partnership is very good.

How did People10 Technologies Inc. perform from a project management standpoint?

They're a smaller company, so it's very easy to escalate. If we need, the whole team jumps in and works together. They treat me well, and they make me feel special. They are very agile, and they tackle issues as quickly as possible.

What did you find most impressive about them?

I trust them more than any other company. They handle difficult work well, and I would definitely recommend them.

Are there any areas they could improve?

Their rates are a little high, but we're very pleased with them otherwise.

Do you have any advice for potential customers?

My only advice is to hire them.

BACKGROUND

Please describe your company and position.

I am the Senior Vice President, Information Technology of Biorasi

Describe what your company does in a single sentence.

Biorasi is a Clinical Research Organization helping drug and medical device manufacturers navigate clinical trials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire People10 Technologies Inc. to accomplish?

• Establish internal reporting system
• Build for 21 CFR Part 11 Compliance
• Creation of a Deviation Management System

SOLUTION

How did you find People10 Technologies Inc.?

• Referral

Why did you select People10 Technologies Inc. over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Referred to me

What was the size of People10 Technologies Inc.’s team?

• 2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

People 10 helped deliver important aspects of a Clinical Trial Management System to assist Biorasi with management of our client projects. They did this in a cost effective and timely way, that was also compliant with important regulations, like 21 CFR Part 11.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Adoption of developed software

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was handled internally.

What was your primary form of communication with People10 Technologies Inc.?

• In-Person Meeting

What did you find most impressive or unique about this company?

Competency of human resources provided, flexibility of and relationship with account management staff.

Are there any areas for improvement or something People10 Technologies Inc. could have done differently?

Not really. Overall, I am happy with them as a vendor and partner.

UPDATED REVIEW

This review was published on October 28, 2021.

IT Director, Clinical Trials Organization

Research

201-500 Employees

Aventura, Florida, United States

$50,000 to $199,999

Jan 2021 - Ongoing

Project summary

A clinical trials organization was looking to make some improvements to automate their business workflows and processes, so they hired People10 Technologies Inc. to develop a custom reporting system.

Feedback summary

People10 Technologies Inc. has been consistently helping the client's workforce improve the agility, accuracy, and quality of their deliverables. The internal stakeholders are particularly impressed with the team's quick response time, communication skills, and solutions-based approach.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at a clinical trials contract research organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with People10 Technologies Inc.?

We needed someone to help us develop a custom software that would automate some of our business workflows and processes.

SOLUTION

What was the scope of their involvement?

People10 Technologies Inc. provides us with custom software development, specifically creating a custom report with questions and links to databases. They then go through a review process to have the reports finalized and generated into a PDF. We’re using an SQL server, .NET, and Angular framework.

What is the team composition?

We work with a senior software developer and a QA analyst.

How did you come to work with People10 Technologies Inc.?

They were recommended by someone in my company. We connected with them and they took us through their credentials — they seemed proactive, easy to work with, and they had qualified people working on their team.

How much have you invested with them?

We’ve spent around $100,000 USD.

What is the status of this engagement?

We started working together in January 2021 and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In general, they’re helping our internal teams work faster and improve the accuracy and quality of their deliverables. The team members that work with them are satisfied with the quality of their work, commitment, and reliability. We’re always collaborating to increase our agility and reduce the number of bugs and issues that arise. 

How did People10 Technologies Inc. perform from a project management standpoint?

We went through the requirements gathering, did some initial sprint planning for each release, and have daily standups with the development team to work through. We then release our new feature to production and move on to the next release. 

Moreover, we have daily calls and if anything comes up, they respond quickly — I also have a routine meeting with the director of the company just to see how things are going. They’re embedded in our team and we primarily use Azure DevOps and Microsoft Teams.

What did you find most impressive about them?

We’re impressed with their responsiveness and communication skills. They speak up if there are issues and are very pragmatic in terms of problem-solving.

Are there any areas they could improve?

Over time, we need to evolve our systems and look at the architecture to find ways to improve it. Maybe one additional thing that could’ve been added as an extra service would be a quality architecture review. They could’ve given some recommendations to keep our systems up to date with the latest technologies and models so we can maintain long-term sustainability.

Do you have any advice for potential customers?

My advice is to have an internal team that can work closely with their team and maintains frequent communication.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5