What evidence can you share that demonstrates the impact of the engagement?
The work that they’ve done for us so far is great. People have really enjoyed and been responsive to the designs and layouts that we’ve implemented. Even on the more constructive feedback that we’ve received, their team has been nothing but rapid in hearing and implementing those changes, or coming to the table with suggestions of their own for how we could continue improving.
How did People10 Technologies perform from a project management standpoint?
We use a Microsoft Teams channel to communicate for the project, and they’ve shifted their hours to help manage the project more effectively. We have a scheduled meeting at 11 AM our time every day which their team joins very late at night for them, and even into the early afternoon, we see their activity and the work they’re producing for us, which helps tremendously.
Even when we ran into potential roadblocks, such as a delay in our initial time estimate for the project, their flexibility and collaborative attitude was a highlight. We asked them what we needed to do to get back on track for production and had an open dialogue about it, and in the end, were able to reach a compromise where they added a few more people to the team and we removed a couple elements so that we could stick to that timeline.
What did you find most impressive about them?
I have been very impressed with their availability to us despite the time difference between our teams and the willingness to respond quickly to all our requests that demonstrates their commitment to the project. It was always clear that we were an important partner to them and that they wanted us to succeed in the long-term.
Are there any areas they could improve?
No, I really don’t think there’s anything they could be doing better. We all have experienced difficulties with this new working from home environment, but I don’t think there are any issues we’ve run into that I would attribute to their team.
Do you have any advice for potential customers?
Make sure that you have a dedicated point of contact on your side who is focused entirely on making sure success is the only option. As long as you are putting the effort needed into the relationship and both teams are maintaining honest, open communication, you’ll be able to resolve pretty much any issue that you might run into throughout the process.