Pegasus One

BACKGROUND

Please describe your company and position.

I am the Director of Sales Operations of RLDatix Life Sciences

Describe what your company does in a single sentence.

RLD Life Sciences specializes in revenue management software and services designed to sustain growth, profitability, and compliance in the Life Sciences industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pegasus One to accomplish?

• Support the production environment of a SAAS CRM, Learning Management and Time Tracking Application which we owned and operated.
• Develop and customize our SAAS CRM, Learning Management and Time Tracking Applications
• Provide the necessary expertise to develop custom reports, staging platforms and system restores and updates. Interface with internal Tech Support and Product Management to resolve application issues.

SOLUTION

How did you find Pegasus One?

Referral

Why did you select Pegasus One over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Pegasus One were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pegasus One provided ongoing services to support several SAAS applications we owned and operated.  I worked with Tushar and his team on countless projects, some of which were elective and some were in reaction to unexpected technical issues.

I will highlight a particular project during our ongoing contracted service relationship with PegasusOne.  We hired them to develop an API for our CRM and our MAS.  We owned the CRM but we had a subscription to the MAS.

It was a difficult project as we had no experience developing an API for a CRM and a MAS.  We drafted a detailed specification list.  Our requirements were rather extensive.  Our lead from PegasusOne on the project communicated daily with our internal team as we progressed.  While the specifications had been written by a novice, our PegasusOne lead broke it down into managable pieces and prioritized each item in the order provided.   

PegasusOne provided access to a system we worked in jointly to document our communcations on a daily basis.

Where we hit roadblocks, our PegasusOne lead was proactive in suggesting alternative solutions to solve the problem.  When we added changes to the spec, we were made to feel at ease about it.  We felt confident PegasusOne had the skills necessary to meet our demands.  We added weekly meetings to our project plan which futher assisted in the completion of the project at PegasusOne's suggestion.

The project was finished and put into production in a timely manner.  PegasusOne met the specifications that were required and they continued to support the operation of the API as questions arose.    It was a positive experience from beginning to end.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The API was put into production with the CRM and the MAS on schedule.
• The specifications allowed automation to replace manual processes saving our company hundreds of man hours in keeping the two systems in sync.
• The API worked perfectly and our data quality was improved as a result of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PegasusOne was consistent in delivering items on time.  Note we had planned interactions and goals and unplanned during our working relationship.  But in both cases, when I needed to reach someone from PegasusOne - I could.  I found there response time to be far above average.  I don't remember waiting over 24 hours to hear back from someone and I did business with PegasusOne for over 10 years.  I would typically hear back in under a few hours even though we were not in the same time zone.

PegasusOne established communication channels to get in touch with us and vice versus.  We had a ticketing system we shared where I could log tickets and rate the urgency.  I would simply log back in and check for updates from my lead on that product line.  If anyone was due to be out of the office for any reason, I knew about it in advance. 

Communications not related to support tickets or product issues were sent through email.  I was given people's direct emails so that when an urgent matter arose I was not blindly emailing a corporate mailbox.

Additionally we added PegasusOne to our Teams channels as well as other chat systems we had used prior to teams.  I could reach PegasusOne practically instantaneously when the situation had required that level of urgency.  Pegasus One couldn't be easier to do business with.

What was your primary form of communication with Pegasus One?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The response time is consistently well above average.  That, and the ease of doing business with PegasusOne - even on your terms.

Are there any areas for improvement or something Pegasus One could have done differently?

I honestly don't have any improvements to suggest.  They did what I needed, when I needed it, and at a fair price.

BACKGROUND

Introduce your business and what you do there.

I'm a department head at PrimaHealth Credit, a fintech company that offers POS financing for elective healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pegasus One?

We needed their help to scale faster.

SOLUTION

What was the scope of their involvement?

Pegasus One is our development partner. Their team has helped us build our customer-facing web app, including all of our portals and custom apps that we use to service our customers.

We've worked together on multiple projects. Our core technology is .NET, but we've also done a lot of development work in React, JavaScript, HTML, and CSS. Additionally, we've sought Pegasus One's help with business intelligence (BI). Their team has set up a BI platform and everything else needed to power up our BI tool.

What is the team composition?

At any given moment, we've had around 10–12 dedicated team members from Pegasus One, including QA support, junior and senior engineers, and project managers.

How did you come to work with Pegasus One?

We found them through a referral.

What is the status of this engagement?

We've been working together since around June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pegasus One has been a huge part of our process of developing new features and functionality. They've been with us from almost the beginning and have been hugely instrumental in helping us deliver our product to the market.

One of the advantages of working with Pegasus One is that we can go from two to 10 engineers within a very short period of time to quickly develop products, features, and functionality as needed. We can scale up and down really efficiently without a lot of overhead. Their work has definitely saved us a lot of money and met our expectations.

How did Pegasus One perform from a project management standpoint?

Pegasus One delivers on time and on budget, and they communicate well with us. We use Zoom, GitHub, monday.com, and Microsoft Teams to communicate.

What did you find most impressive about them?

Pegasus One is extremely knowledgeable and dedicated to the project. It's great to have a partner who is invested in ensuring that everything turns out smooth and functional.

Are there any areas they could improve?

Our biggest challenge is that we have a time zone difference. However, we've tried to compensate that difference by having earlier meetings or later meetings. There are ways to work around that challenge.

Do you have any advice for potential customers?

Make sure that you're prepared and have your requirements documented. Moreover, communicate a lot and frequently.

BACKGROUND

Please describe your company and position.

I am the CEO of FreightPal

Describe what your company does in a single sentence.

Online Shipping Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pegasus One to accomplish?

Integrate internal and external Shipping Carrier API's

SOLUTION

How did you find Pegasus One?

Referral

Why did you select Pegasus One over others?

High ratings, Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Pegasus One’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FreightPal is a multi-modal, digital shipping platform, developed to create a fully automated, end to end technology solution for the Freight Logistics industry. The platform gives customers the ability to price compare, book & ship freight and track and manage information from a simple online interface. FreightPal offers web, mobile, SaaS, and API solutions to its customers. Customer Target Segments:

1. Transportation Industry: Trucking, 3PL’s, Freight Forwarders
2. Enterprise: Larger companies that would deploy a white label SaaS solution
3. SMB: Mid to small size organizations that ship but don’t have their own logistics dept. or TMS Product: eLogistics Shipping Platform Web implementation (Freightpal.com), SaaS White Label Platform (customer.freightpal.com), and API solutions (no FP front end).

The product roadmap includes feature upgrades, multi-modal shipment bundling, extended carrier service offerings, (Ocean, NFO, and expedited services), customer loyalty programs and enhanced credit card payment functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Code deployment and maintenance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent work, delivered on time, and maintained meticulously.

What was your primary form of communication with Pegasus One?

Virtual Meeting

What did you find most impressive or unique about this company?

All the developers were, smart, hard working, spoke English well, delivered on time, and had a high level of professionalism and technical proficiency.

Are there any areas for improvement or something Pegasus One could have done differently?

No complaints at all!

BACKGROUND

Please describe your company and your position there.

Greenhouse Agency is an experiential marketing company that focuses on Outside Sales Marketing, Strategic Field Marketing, Third Party Agency execution, and Activation. The position I held was Finance Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pegasus One, and what were your goals?

The company built a website named the GARDEN to track HR, enter activation, and report on metrics. It was also used as a way to manage expenses and monitor budget spending.

Pegasus One was brought on to develop the GARDEN into a more client-customized portal. We used a project management platform to triage the numerous improvements we wanted to release on the live site.

SOLUTION

How did you select Pegasus One and what were the deciding factors?

I am not sure how Pegasus One was found and selected as I was not part of the project at that point in time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Complete web development and maintenance of the GARDEN. We used mail services, data libraries, and project management tools.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with Mitul Shah and Saba Shikh, with Tushar Puri overseeing the communication between the 2 parties. I cannot recall their position titles.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had worked on a new feature per one of our client's requests, that took months to develop and test. Once it was released, the reporting was produced to the client's liking.

Describe their project management style, including communication tools and timelines.

Using Asana was helpful as it used dates and tags to easily find certain tasks that were open or had been closed out. Most of the work was done through Asana, with an occasional Zoom meeting to clarify points.

What did you find most impressive or unique about this company?

What I found most impressive with this company was their desire to please the customer. They even created a WhatsApp group for emergency situations, so that the GARDEN wasn't down for long.

Are there any areas for improvement or something they could have done differently?

I don't think they could have done much differently. I can imagine a challenge they faced with GH was the changing of hands within the GH team member who managed the project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of IN.S.P.I.RE., a healthcare consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pegasus One?

We wanted to build a software platform focusing on healthcare and education.

SOLUTION

What was the scope of their involvement?

Pegasus One is our development team. I’ve supplied the original design and specs. We’ve gone through several testing and discovery phases, and have ended up making design changes along the way. It’s been a pretty mutual process in terms of mutual input on R&D. 

The team focuses mostly on the backend development and main architecture of the platform. They’ve done a lot of integration work and leveraged features with Azure Cognitive Services. The team also uses C#. 

They’ve helped with the scoping and analyst work as well. Throughout the project, they’ve offered insight into best practices and tools, as the platform itself is pretty complex and our industry is very regulated. The platform is very detailed — it’s multilingual and has a lot of intricacies.

What is the team composition?

I work very closely with Tushar (CEO & Founder). Over the course of the engagement, I’ve worked with about 15 members of their team. 

How did you come to work with Pegasus One?

When I started looking for a developer, I was already working with another provider, with whom I was satisfied. We did some proofs of concept and I realized we needed to add more resources for the backend work. 

I started looking on LinkedIn and reached out to some contacts. I spoke to several providers, reviewing their portfolios, and assessing their work. What stood out about Pegasus One was Tushar’s initial ability to understand what I wanted and the confidence he instilled in me. 

What is the status of this engagement?

Our collaboration has been going on since August 2017. We have a roadmap that’s probably going to take us out a number of years and then some.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project is still ongoing, so it’s difficult to share any success metrics. In terms of turnaround time, however, the team was able to put the mainframe platform architecture together in less than a year. It was pretty impressive. What we started with and where we are today in terms of the value of the product are two different things.

How did Pegasus One perform from a project management standpoint?

They assigned me a business analyst, so in addition to having an entire team, I also have a designated contact who helps to shepherd the project. Their communication among one another is one of the things I’ve been most impressed with. They place an emphasis on clarity, so if there’s ever a time when they need to pause and explain something to me, they do so. 

They function as an extension of our own team. Due to the complicated nature of the platform, we usually have daily calls and web conferences, sometimes even on weekends. The team has been incredibly responsive about fixing bugs or other issues as they come up. When it comes to timelines, Pegasus always delivers when they say they will. 

What did you find most impressive about them?

Tushar and his team are there to do the work, but they also care. Pegasus One embodies the same sense of pride in my project as I do. They have my best interests in mind, and they never do anything to put me in any sort of financial risk. Their honesty and integrity really set them apart. They’ve just been great partners. 

Are there any areas they could improve?

No. They have such a wide net to grow their team, I’ve never felt a gap in competencies or skills. 

Do you have any advice for potential customers?

Anyone looking to engage Pegasus One will see that they deliver. If you don’t have full clarity on your plan, Tushar and their team will help guide you to the right place. They work hard to make sure their clients are satisfied with their work.

BACKGROUND

Introduce your business and what you do there.

I'm a freelancer that consulted for a company that digitizes real coffee mugs and makes 3-D models that allows users to preview logos on them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pegasus One?

I needed a partner to develop a web-based app for the 3-D modeling service.

SOLUTION

What was the scope of their involvement?

I met with Pegasus One to explain the problem and determine the time and cost of the project. We did research for about 2–3 months to figure out how we would build the app and what the risks would be. An architect and developer created a roadmap for the project, and we then built a proof of concept that met my expectations. They used WebGL and COLLADA for the project, taking it from coding to launch. The app allows users to superimpose their logo or image onto a 3-D mug and see what it would look like in real life.

What is the team composition? 

They provided a project manager, business analyst, and four developers. 

How did you come to work with Pegasus One?

We wanted a partner from Southern California and found about 5–6 online. Pegasus One understood our project and knew the technology well, so we hired them.

How much have you invested with them?

We spent around $100,000.

What is the status of this engagement?

The engagement lasted from February 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Even though we were dabbling in new technology, we were happy with their work and the effort they put into making a successful product.

How did Pegasus One perform from a project management standpoint?

They had great project management, using Asana and an agile methodology to keep things moving. We set monthly goals and mainly communicated via Zoom.

What did you find most impressive about them?

They focus on providing an effective solution instead of just developing whatever you ask for. They’re open to innovation and are dedicated to their projects.

Are there any areas they could improve?

 No, I can't think of anything.

BACKGROUND

Please describe your company and your position there.

I am the president and primary shareholder of Cogentys Corp., a SaaS organization that provides learning management services (LMS) to firms that need to distribute digital content to their employees and capture the results.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pegasus One?

We purchased Cogentys, an existing operating entity, in June 2009. We then hired Pegasus One to assist software development work.

What were your goals for this project?

We wanted development that would help us streamline the replication process and thus allow faster growth.

SOLUTION

How did you select this vendor?

We interviewed several candidates and chose Pegasus One because they were local and their principal grasped and discussed strategic objectives in a way we understood. We also sought the chance to develop a long-term partnership.

Describe the project and the services they provided in detail.

Our relationship covers all aspects of software development, including strategy, hardware requirements, and ongoing operational software support.

What was the team composition?

Our primary point of contact has been Ray (Principal/CEO, Pegasus One). However, we’ve worked with up to five team members at once. Most development and execution is done by Ray’s team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We can’t imagine success without them as our partner. We’ve addressed the needs of our existing clients and attracted new clients thanks to their work. They’re an integral aspect of our business.

How was project management arranged and how effective was it?

We’ve always been able to reach Ray and address issues quickly to ensure that our timelines are met.

What did you find most impressive about this company?

Ray developed his company and team in a way that accommodates all of our development needs in a timely and cost-effective manner. Our mutual respect and understanding allow for seamless operations between our two companies.

Are there any areas for improvement?

It might help the security of our partnership to have some contact with other Pegasus One team members.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of Dream Big Gaming, a startup in the world of social gaming.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pegasus One?

We needed Pegasus One to create everything from the ground up, starting on the backend and finishing with the frontend.

What were your goals for this project?

We wanted to create a social gaming application that could be used across all browsers and devices.

SOLUTION

How did you select this vendor?

Initially, I met with multiple developers but their prices were too high. I weighed the pros and cons and ultimately chose Pegasus One.

Can you go into detail about the services they provided and the scope of the project?

They provided a range of services, as we were beginning entirely from scratch. They designed the website, built and incorporated multiple features on the backend, performed analytics, and delivered other essential aspects needed to bring the idea of a system to a reality.

What was the team composition?

Though the team changed depending on the task at hand, I has access to my project manager, senior developers, coders, site designers, and graphic design team members whenever I needed them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

If not for the guidance of Pegasus One, I wouldn't have the knowledge about app development that I do now. I don’t think I would have been able to complete the project on time and on budget without their help. I learned many things throughout the process about how to bring an idea to life.

How was project management arranged and how effective was it?

The project management arrangement worked well for me. I had a project manager who I worked with on various details of the project during the day. The work itself was done at night, so I would have an email every morning with status updates.  I could always reach my project manager.

What did you find most impressive about this company?

Their communication and speed were what made them impressive to work with.

Are there any areas where they can improve?

There aren’t any areas for improvement in the work they did for us.

BACKGROUND

Please describe your company and your position there.

Thoroughbred Analytics gathers raw data for races across North America. We apply proprietary algorithms and advanced statistical models to these metrics. We sell our handicapping reports to fans and pertinent websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pegasus One?

After our initial development, we’d hired a series of teams who claimed to have LAMP stack experience. In practice, none of them could handle our requirements We needed a competent and proficient development provider.

What were your goals for this project?

Our pressing objective was transitioning to a new environment that could facilitate both development and production. We needed to keep both of them operating smoothly and migrate incoming data. Our expansive database runs 20 hours a day and automates updates every 10 minutes.

SOLUTION

How did you select this vendor?

We searched extensively online for local firms with substantial LAMP stack experience.

Can you go into detail about the services they provided and the scope of the project?

Pegasus One continuously migrates live results from our database. They update algorithms and models per the requirements. Programmers write detailed code using a Linux, Apache, MySQL and PHP software bundle. They’ve developed improvements for our reports, analytics, and statistical processes. Maintaining a scheduling command keeps our development and production environments running seamlessly.

What was the team composition?

We work with a manager and a developer from Pegasus One.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Pegasus One is the only developer we’ve worked with who successfully manages the size and complexity of our database and real-time ongoing processes.

How was project management arranged and how effective was it?

Using an ad-hoc method has proven fairly effective so far. We provided such detailed requirements that we only have to manage things as needed.

What did you find most impressive about this company?

I admire their work for the initial server migration. They’ve provided needed updates over the past four years of our partnership. Pegasus One performed services that several more experienced shops could not.

Are there any areas where they can improve?

They could be a bit more responsive to resolving issues.

BACKGROUND

Please describe your company and position.

I am the IT Director of Duplitech

Describe what your company does in a single sentence.

Finishing house for the Media & Entertainment Market

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pegasus One to accomplish?

• Move workflow off AWS and onto Wasabi

SOLUTION

How did you find Pegasus One?

Referral

Why did you select Pegasus One over others?

Referred to me

How many teammates from Pegasus One were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ability to move part of our workflow out of AWS S3 and onto a different S3 Vendor.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ability to break the dependcing of working exclusivley off AWS S3 storage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All our needs were meet with proffesionalism. 

What was your primary form of communication with Pegasus One?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication

Are there any areas for improvement or something Pegasus One could have done differently?

none