Web Dev & Digital Marketing Services for Hospitality Group
- Digital Strategy Search Engine Optimization Web Development
- $10,000 to $49,999
- Jan. 2020 - June 2026
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
“We were particularly impressed by their ability to understand the hospitality industry.”
- Hospitality & leisure
- Greece
- 11-50 Employees
- Online Review
- Verified
Pavla S.A. provided web development and digital marketing services for a hospitality group. The team designed and developed the client's website and created a digital strategy for them.
Pavla S.A. improved the client's digital presence and marketing performance. The team increased the client's organic traffic, online visibility, and engagement. They also increased the client's brand awareness, leads, and booking inquiries.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Phaos Hospitality.
Describe what your company does in a single sentence.
Phaos Hospitality Group owns and manages a portfolio of hospitality properties in Santorini, Greece, delivering exceptional guest experiences through professional hotel management, operations, and service excellence.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pavla S.A. to accomplish?
- Web development
- Digital Marketing
- Strategy
- SEO
SOLUTION
How did you find Pavla S.A.?
Other
Why did you select Pavla S.A. over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from Pavla S.A. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
PAVLA SA provided a comprehensive range of digital marketing, technology, and business growth services to support our hospitality operations and strengthen our market presence.
The scope of work included website design and development, delivering modern, user-friendly, and mobile-optimized websites focused on enhancing the customer experience and maximizing direct bookings. The team managed both front-end and back-end development, ensuring high performance, security, and scalability.
PAVLA SA also handled branding, creative design, and content production, developing visual assets, promotional materials, and marketing campaigns that aligned with our brand identity and business objectives. On the marketing side, they developed and executed a complete digital strategy, including social media management, content creation, search engine optimization (SEO), and paid advertising campaigns across Google Ads and social media platforms. They continuously monitored campaign performance, optimized results, and provided strategic guidance to improve brand visibility, audience engagement, and revenue generation.
In addition, PAVLA SA developed custom software solutions tailored to our operational requirements. These included business management tools, workflow automation systems, reporting dashboards, third-party integrations, and other technology solutions designed to improve efficiency and support business growth.
Key deliverables included:
- Website design, UX/UI, and development
- Front-end and back-end web development
- Branding, graphic design, and creative assets
- SEO strategy and implementation
- Social media strategy, content creation, and management
- Google Ads and social media advertising campaigns
- Digital marketing strategy and performance reporting
- Custom software development
- Business process automation and system integrations
- Ongoing technical support, maintenance, and optimization
PAVLA SA acted as a full-service strategic partner, providing both marketing expertise and technology solutions that contributed significantly to our growth and operational success.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
PAVLA SA delivered measurable improvements across our digital presence, marketing performance, and operational efficiency.
The redesigned websites improved user experience, mobile performance, and booking conversion rates, resulting in increased direct bookings and reduced reliance on third-party booking platforms. Their SEO and digital marketing initiatives significantly increased organic traffic, online visibility, and engagement across our digital channels.
Through targeted PPC campaigns and social media marketing, we achieved stronger brand awareness, higher-quality leads, improved audience engagement, and a measurable increase in booking inquiries and revenue. Campaign performance was continuously optimized, leading to improved return on advertising spend over time.
The custom software solutions developed by PAVLA SA streamlined several internal processes, reduced manual workload, improved reporting capabilities, and increased overall operational efficiency. Their automation and integration work allowed our team to spend less time on administrative tasks and more time focusing on guest experience and business growth.
Overall, the project resulted in:
- Increased direct bookings and booking inquiries
- Higher website traffic and improved search engine rankings
- Stronger social media engagement and brand awareness
- Improved advertising performance and return on investment
- More efficient business operations through automation
- Enhanced reporting, analytics, and decision-making capabilities
- A stronger digital presence supporting long-term business growth
The combined impact of their marketing and technology services contributed to both revenue growth and operational improvements across our hospitality business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
PAVLA SA demonstrated excellent project management throughout the engagement. They consistently delivered work on time, maintained clear communication, and kept us informed about project progress, priorities, and upcoming initiatives.
The team was highly responsive to our needs and proactive in addressing challenges as they arose. Whether the project involved website development, marketing campaigns, design work, or custom software solutions, they were able to adapt quickly to changing requirements and provide practical recommendations based on their expertise.
Communication was efficient and transparent, with regular meetings, performance updates, and detailed reporting that ensured alignment with our business objectives. Their ability to manage multiple workstreams simultaneously while maintaining quality and meeting deadlines was particularly impressive.
What was your primary form of communication with Pavla S.A.?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Rather than acting as a typical agency focused on individual tasks, they approached every project with a genuine interest in our long-term success. Their team consistently looked beyond immediate deliverables and provided valuable recommendations that helped improve both our marketing performance and operational efficiency.
We were particularly impressed by their ability to understand the hospitality industry and translate business needs into practical digital solutions. Whether developing custom software, optimizing advertising campaigns, redesigning websites, or creating marketing strategies, they always focused on generating measurable business results.
Are there any areas for improvement or something Pavla S.A. could have done differently?
No
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS