Pattern Labs

BACKGROUND

Please describe your company and position.

I am the Marketing Lead of Epik Foods

Describe what your company does in a single sentence.

Food delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pattern Labs to accomplish?

• Support multi-brand operations under one interface across various locations.
• Build a user-friendly mobile app for ordering from Epik Foods’ multiple cloud kitchen brands.
• Create a dedicated meal subscription platform for their meal prep brand.

SOLUTION

How did you find Pattern Labs?

Referral

Why did you select Pattern Labs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pattern Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Food ordering mobile app with fully integrated with POS provider.
2. Meal Plan mobile application, dashboard and web app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Streamlined kitchen operations with better order flow and subscription forecasting.

Higher average basket size from multi-brand ordering.

Increased subscriptions through the dedicated meal prep platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Pattern team's project management was outstanding throughout our engagement. They consistently delivered all items on time, often even ahead of schedule. Their communication was proactive and clear, which helped keep the project running smoothly from start to finish. They were highly responsive to our needs, always taking the time to understand our goals and adapt quickly to any changes or feedback we had. Their attention to detail and commitment to quality made the entire process seamless. We truly appreciated their professionalism and collaborative approach.

What was your primary form of communication with Pattern Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Pattern was their incredible flexibility and the genuine human touch they brought to the project. They are always willing to adjust timelines, priorities, or approaches based on our evolving needs, without ever compromising on quality. It never felt transactional—there was a real sense of partnership and care in every interaction. Their ability to stay adaptable while remaining deeply empathetic and client-focused truly set them apart.

Are there any areas for improvement or something Pattern Labs could have done differently?

While our overall experience with Pattern Labs was excellent, one potential area for improvement could be increasing visibility into their internal process timelines. Occasionally, more detailed updates on progress between major milestones would have helped us plan our side more effectively. That said, they were always responsive when we reached out, so even this was a minor point. It’s clear they prioritize client satisfaction, and we’re confident they’ll continue to refine an already strong workflow.

BACKGROUND

Please describe your company and position.

I am the COO of ANDO

Describe what your company does in a single sentence.

ANDO builds Africa’s leading delivery-first food ecosystem by creating world-class virtual food brands and scaling top local restaurants through smart logistics, technology, and growth support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pattern Labs to accomplish?

• Create a single platform for all cloud kitchen brands in a single app to eliminate separate customer acquisition costs for each brand
• Establish direct customer relationships and control over the entire delivery ecosystem while maintaining operational efficiency

SOLUTION

How did you find Pattern Labs?

Referral

Why did you select Pattern Labs over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Pattern Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pattern was engaged to develop a revamped rider app and a customized customer-facing app for ANDO, tailored to our unique food delivery operations. The scope included user experience redesign, backend integration with our logistics and payment systems, and feature enhancements such as kitchen check-in, delivery radius tracking, and payment collection. Key deliverables included the deployment of both iOS and Android versions of the apps, admin dashboards, and staging environments for testing. Pattern is now supporting us with the rollout of these apps in new markets, starting with Rwanda.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced aggregator dependency: Successfully shifted a significant portion of orders from third-party platforms to Ando's direct channel, reducing commission expenses

Improved customer retention: Built-in loyalty program features led to measurable increases in repeat orders and customer lifetime value

Operational efficiency: Consolidated multiple brands into one app, dramatically reducing customer acquisition costs compared to managing separate brand apps

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pattern has been highly cooperative and responsive throughout our ongoing engagement. So far, they have met all key milestones on time and have demonstrated strong communication and adaptability. They’ve been quick to respond to feedback, flexible with changing requirements, and committed to ensuring high-quality output. Their project management has been structured, transparent, and collaborative - making it easy to continue working with them.

What was your primary form of communication with Pattern Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was the level of personal involvement from the founders, Wajeeh and Yahya. They don’t just build tech - they invest emotionally and strategically in your success. They genuinely care about your growth, work closely with your team, and celebrate every milestone as if it were their own. That level of ownership and partnership is rare and deeply appreciated.

Are there any areas for improvement or something Pattern Labs could have done differently?

One area for improvement would be setting more realistic timelines at the start of certain projects, to better match the complexity of the work involved. That said, despite a few delays, the team consistently delivered high-quality outputs and ensured that the final results met our expectations.

BACKGROUND

Please describe your company and position.

I am the CTO of a connectivity solutions company. 

Describe what your company does in a single sentence.

we simplify access to digital prosperity, providing turnkey connectivity solutions for wherever your business takes you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pattern Labs to accomplish?

• Due to the confidential nature of the engagement, we cannot disclose our company name. However, we can confirm that Pattern Technologies played a key role for delivering our specific software development needs
• Implement automated data usage monitoring and threshold-based controls
• Establish streamlined service activation workflows across multiple countries
• Create centralized control systems with seamless third-party integrations

SOLUTION

How did you find Pattern Labs?

Referral

Why did you select Pattern Labs over others?

• Close to my geographic location
• Good value for cost

How many teammates from Pattern Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Due to the confidential nature of the engagement, we cannot disclose project details. However, we can confirm that Pattern Technologies delivered the bespoke software for our needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery in-time , flexibility for evolving business needs, resilience and commitment

Successful multi-country soft launches (Jordan, Oman, Kuwait)

Effective reseller partner onboarding and management

Reliable integration with Starlink and Zoho systems

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile, Scrum and Kanbaan, great leadership and resposiveness

What was your primary form of communication with Pattern Labs?

In-Person Meeting

What did you find most impressive or unique about this company?

I was impressed with their resilience, flexibility, and great team culture.

Are there any areas for improvement or something Pattern Labs could have done differently?

Nothing as such, I wish them all the best to continue growing and offering great customer service