Panedia

BACKGROUND

Introduce your business and what you do there.

I’m a senior airports manager for Qantas Airlines, a company that manages 68 airports around the country. We take care of front and back of house services, such as loading and unloading the aircraft.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Panedia?

We needed a new and innovative way to conduct human factors training for our employees all across Australia.

SOLUTION

What was the scope of their involvement?

Panedia took the training we already had and, over twelve months, evolved it into an interactive in-house training module. We did some storyboarding and had a partial script and idea of what we wanted to film. They came in, shot a staged event, and turned it into a 360-degree program for conducting high-risk environment training.

They also built a stand-alone system that now interfaces with our internal training and learning and development systems. Users can push a couple of buttons on their goggles and engage with our airline internal training tool. We’re planning to start a new project with Panedia soon.

What is the team composition?

I worked mainly with one developer who had a few team members.

How did you come to work with Panedia?

When we began looking for a partner, Panedia was one of the less expensive options, and they had the technology needed to accomplish our goals. The responded quickly to our inquiry, so we eventually hired them.

How much have you invested with them?

We spent around $100,000.

What is the status of this engagement?

We worked together for two years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This was the pilot training program, and it worked so well that Panedia began working with a variety of other Quanta’s groups and branches. We’ve taken the training tool to around 50 airports in Australia, and the feedback is always overwhelmingly fantastic. Anyone who uses it loves it, which is exciting. They developed something relatively inexpensive that we use on a daily basis to safely train our employees.

How did Panedia perform from a project management standpoint?

Their response time is incredible. Within 24 hours of shooting our movie, they had it edited and finished. Within 48 hours, we had it posted on our various websites and were able to use it for training purposes. I have nothing to complain about.

What did you find most impressive about them?

They’re one of our best suppliers. They’re responsive and have a quick turnaround. They constantly challenge themselves to be innovative and push our products to the next level. They want their work to be the best possible.