Panaxeo

BACKGROUND

Please describe your company and position.

I am a department manager at Bloomreach

Describe what your company does in a single sentence.

Powered by Loomi AI, Bloomreach delivers real-time personalization that drives growth, boosts revenue, and builds customer loyalty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Panaxeo to accomplish?

• Mobile SDK maintenance and feature development

SOLUTION

How did you find Panaxeo?

• Online Search
• Referral
• Other

Why did you select Panaxeo over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Panaxeo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Panaxeo was our core engineering partner for building and evolving the Bloomreach mobile SDK stack. Their mandate was to design, implement, and continuously improve the mobile data collection and in‑app experience SDKs that power Engagement across Android, iOS and major cross‑platform frameworks, at very high scale.

Summary of key deliverables:

• Production‑grade SDK suite: Android, iOS, React Native, Flutter, and MAUI SDKs offering a consistent, minutes‑to‑integrate experience for Bloomreach customers.
• High‑scale data collection engine embedded in customer apps, supporting reliable real‑time event capture for XXM monthly active users over the course of the partnership.
• Custom monitoring & telemetry subsystem inside the SDKs, fully transparent to integrators but allowing Bloomreach to detect and act on errors quickly.
• App Inbox (2023): persistent, trackable inbox for push and in‑app messages, configurable via a simple UI element in the host app.
• In‑app content blocks & in‑app messaging framework: reusable content surfaces and rich, native/HTML in‑app messages that marketers can control without additional dev work, including full tracking and customization options.
• Stability and quality improvements package: custom tracking, non‑interferent telemetry, advanced thread safety, smart crash interception, increased offline reliability, and +25% additional test coverage (and growing).

In short, Panaxeo’s scope was to own and continuously advance the mobile SDK layer so Bloomreach could offer a fast‑to‑integrate, extremely reliable mobile stack for Engagement and in‑app personalization at scale.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased monthly active users from 10M to 150M

Increased number of mobile SDKs from 2 to 5

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For Bloomreach, working with Panaxeo was largely very positive: they behaved like an embedded mobile SDK squad, were described internally as responsive, accountable, and consistently high‑quality, and regularly challenged our requests to get to better solutions rather than just implementing specs.

Their delivery was reliable enough that we kept them as our core SDK partner for years while scaling to tens of millions of mobile MAUs, and other clients reference them as delivering on time, on budget, and with outstanding quality — which matched our experience.

The main friction points were structural (no formal SLA, work always funneled through our product roadmap), so in 2025–26 we chose to bring the SDK team in‑house to tighten priorities and speed up iteration, not because of a breakdown in the relationship.

What was your primary form of communication with Panaxeo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Depth of mobile SDK & reliability expertise – they rebuilt and evolved our mobile SDK stack (Android, iOS, RN, Flutter, MAUI) with “military‑grade reliability,” advanced monitoring, crash interception, and extra test coverage, all while handling tens of millions of MAUs without disrupting host apps.
2. Ownership, responsiveness, and quality – our product leadership describes them as responsive, accountable and consistent in quality of delivery, with excellent management that made collaboration and workflow feel effortless, not like a typical vendor hand‑off.
3. Value‑driven collaboration (not just ticket taking) – they were praised for challenging our requests and design assumptions so that the final solution maximized value for Bloomreach and customers, including digging deeply into tricky edge‑case bugs and proposing robust fixes rather than quick patches

Are there any areas for improvement or something Panaxeo could have done differently?

The main improvement areas were around support structure and long‑tail roadmap work, rather than core quality.

• Clearer SLAs and support boundaries: Internally, people were often unsure what response/turnaround to expect from Panaxeo on escalated bugs, and there was no formal SLA, which made managing urgent customer cases harder.
• Capacity and prioritization transparency: Some valid requests were acknowledged but repeatedly deferred due to limited capacity and competing work; earlier, firmer “yes/no and when” would have helped us set expectations with customers.
• Deeper ownership on tricky edge cases: In a few complex implementations, Panaxeo reasonably concluded the SDK wasn’t at fault, but from our perspective, more end‑to‑end debugging or concrete repro guidance would have been ideal.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a software development company. Our focus is on providing services to the alternative investment management industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Panaxeo?

We hired Panaxeo to provide staff augmentation. 

SOLUTION

What was the scope of their involvement? 

Panaxeo has helped us deliver a holistic development management service. They've provided resources that help us with the development process, not just the developers themselves.

Initially, we provided them with a significant amount of documentation. We then conducted several planning sessions to identify the strengths and weaknesses of the company and develop effective strategies to address them.

What is the team composition?

I've worked with 5–6 people from the Panaxeo team.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Stefan (Portfolio Lead), Lenka (Project Manager), and Mario (Senior Software Developer) are all extremely helpful. 

How did you come to work with Panaxeo?

I was referred to Panaxeo by an acquaintance.

What is the status of this engagement?

We began working with Panaxeo in January 2023, and it's an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Panaxeo's efforts, we've created a very well-built product for our clients. 

How did Panaxeo perform from a project management standpoint?

Panaxeo's work is delivered relatively on time and within budget. 

What did you find most impressive about them?

The team is exceptionally knowledgeable, and they grasp business issues very quickly. Developers are sometimes great developers but need help understanding critical business issues. From the onset, Panaxeo clearly understood our pressing business concerns. They collaborated with us to design and construct a product tailored to address those issues.

Are there any areas they could improve?

Panaxeo could provide more holistic services around the client's needs and deliver more upfront management and assessment of the actual projects. 

Do you have any advice for potential customers?

I recommend engaging with Panaxeo's project management services in addition to their development services. Think about how to structure the relationship, not just from a development perspective but also from a design perspective.

BACKGROUND

Please describe your company and position.

I am the Training Specialist of GEFCO SLOVAKIA s.r.o.

Describe what your company does in a single sentence.

GEFCO Group (now part of CEVA Logistics) is a world expert in supply chain solutions and the European leader in automotive logistics. Serving 10+ industries, GEFCO offers fully integrated services and a truly global, multimodal network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Panaxeo to accomplish?

• To create a custom mobile applications streamlining communication with our vast and varied employee workforce.
• To build and maintain the back-end side of the application and keep it running smoothly.

SOLUTION

How did you find Panaxeo?

Referral

Why did you select Panaxeo over others?

Referred to me

How many teammates from Panaxeo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When partnering up with Panaxeo, we wanted to cover communication problems (make it quicker and more accessible) for people without the company's e-mail address and we wanted to solve it by using a mobile application. Panaxeo has helped us shape, enhance and materialize our visions. 

They covered the entire product development process from ideation through design and implementation, all the way to production support. Together, we launched several employee-centered mobile applications for Android and iOS, serving 3 countries within the first year. These applications have become popular for many of our HR and internal communications processes. 

Furthermore, it is a people-friendly HR documentation and contact book/Rolodex. We administer all of this in a back-office CMS Panaxeo has built for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The MyGefco Apps are up and running. 
• We saw a 50% adoption rate with employees within the first 6 months and have been increasing ever since.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Panaxeo’s management is effortless, without delays. Everything was clearly communicated. Panaxeo helped us understand the software development process and guided us through every step. They anticipated our needs and even offered improvements that have made the product better.

What was your primary form of communication with Panaxeo?

Virtual Meeting

What did you find most impressive or unique about this company?

We provided them with a paragraph roughly depicting our idea for an application and got a clickable prototype soon. We kept having such experiences consistently, and it has helped us to greatly fast-track the delivery of complex scenarios.

Are there any areas for improvement or something Panaxeo could have done differently?

We are satisfied with the solutions Panexeo has brought us.

BACKGROUND

Please describe your company and position.

I am the CTO of Slido (Acquired by Cisco)

Describe what your company does in a single sentence.

Our product – Slido – is an audience interaction platform making meetings and presentations more interactive and fun.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Panaxeo to accomplish?

• To expand Slido into multiple online meeting platforms.
• To develop an embedded app for online meeting platforms.
• To assess the technical feasibility of certain parts of Slido product vision.

SOLUTION

How did you find Panaxeo?

Referral

Why did you select Panaxeo over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Other

What was the size of Panaxeo’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Generally speaking, the idea was to develop and ship Slido integration to all relevant video conferencing platforms. Panaxeo proved to be the perfect partner to guide us and shed some light on the technical requirements ahead. Afterwards, we moved from the planning tables to the fields. Together, we kicked off an integration into Powerpoint for macOS and Zoom, which will soon see the world.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Panaxeo delivered functional prototypes of application components according to our requirements and specifications. Since all the deliverables meet our technical standards, we continue cooperating. All the parts are being incorporated into the production-grade Slido systems, which is a great success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We like working with Panaxeo. From the beginning, we were satisfied with their technical expertise, which came in handy. Afterwards, we enjoyed their approach toward an optimized workflow when the cooperation evolved. When it comes to Agile, they know their stuff. Panaxeo is very adaptable to change. Slido's product management is known for its data-driven iterations approach, which sometimes has the potential to change the requirements on the fly based on product metrics. Panaxeo proved to be able to adapt quickly and blend in.

What was your primary form of communication with Panaxeo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with the way they approach our product and treat it with care and expertise as if it were their own.

Are there any areas for improvement or something Panaxeo could have done differently?

Not really, keep up the great job!

BACKGROUND

Please describe your company and your position there.

I am the founder of an all-in-one digital law firm headquartered in Slovakia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

We wanted to create an MVP – a company setup tool. We lacked the necessary UX/UI experience to complement the legal requirements.

SOLUTION

How did you select this vendor?

We turned to our personal references and decided to pick Panaxeo based on their previous projects and experience.

Describe the project in detail and walk through the stages of the project.

We cooperated intensively on the initial research. Legal input was required in order to decide on the industry best practices. Afterwards, they focused on creating the wireframes and structure. We needed branding as well – Panaxeo managed to deliver on that too. Finally, the branding needed to be applied to the structure.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a UX/UI designer and the management team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The MVP is now finished and we could not be happier with the results. Our in-house team is now working with the designs and applying some final development touches before it goes live. The brand is available and visible already.

How effective was the workflow between your team and theirs?

The UX team was easy to communicate with. We conducted most of our conversations through Slack and all meetings were handled remotely. We had no issues in meeting deadlines.

What did you find most impressive or unique about this company?

Our field – Legal, is not an easy one to create smooth UX for. There are many hurdles and obstacles to overcome and I was impressed with how Panaxeo handled that. They came up with ideas that did not compromise on quality UX yet made sure that all legal requirements are duly met.

Are there any areas for improvement or something they could have done differently?

None that come to mind at the moment, we are happy with the results.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a charity organization in the UK that works with human rights defenders in conflict zones around the world. We help improve the evidentiary value of the information they’re collecting about international crimes and human rights violations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Panaxeo?

Part of our work is we provide a mobile camera app to human rights defenders, so they can use it to record videos and take photos related to human rights violations. We hired Panaxeo because we needed someone to update this tool, and ensure that it’s compliant with the requirements of new Android versions in terms of permissions.

SOLUTION

What was the scope of their involvement?

Panaxeo helps us by updating our mobile app. They’ve also performed upgrades that were suggested by the penetration testings we’ve done, as well as ensuring that the commission requests complied with the Android guidelines for user experience. Apart from that, they’ve updated the security feature we have on the app, and implemented production monitoring in a way that would still maintain privacy for our users.

Panaxeo went through a testing phase and of course, production, where they helped us push it out to the Google Play Store. Then in the next round, we commissioned them to make changes to what we needed and consulted them on what could and couldn’t be done.

Most recently, they’ve been incorporating a new language in the app so that it can be used more broadly around the world. The way they work is whenever something comes up or we want something changed, they always have the availability to do it, so they don’t necessarily follow a system.

What is the team composition?

I communicate mostly with Adam (Co-Founder) and Igor (Co-Founder & CTO). However, they also bring in other people with different skill sets depending on our needs.

How did you come to work with Panaxeo?

They were recommended to us by one of the previous development companies that built an earlier version of the app. They were no longer taking clients because they were undergoing some restructuring, so they suggested Panaxeo to us, as well as a couple of other organizations.

We spoke with Panaxeo and we were very impressed with the review that they did for the app, the level of sophistication that they demonstrated, and the understanding of how the tool worked and what we were trying to achieve. We’ve worked together since then.

How much have you invested with them?

I believe we’ve spent around €10,000–13,000 Euros ($11,900–$15,400 USD).

What is the status of this engagement?

We initially engaged with them in July 2020, but we continue to go to them for new work — we’re now on our third project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

From our perspective, we found them to really understand what we were trying to achieve with the app. They were very flexible in how our use case may be different from other more common apps, and why we might have different requests or nuances to what we need to do — they listened and addressed those quickly.

How did Panaxeo perform from a project management standpoint?

They’ve been very timely, reliable, and responsive in terms of project management, so it’s been a pleasure working with them. They log everything on GitHub and upload the APKs for us to access. I typically communicate with them through email and Slack, but we’ve done phone calls and video meetings in the beginning.

What did you find most impressive about them?

One thing that’s impressive about Panaxeo is the level of responsiveness and attention we get from them as a client.

Are there any areas they could improve?

Nothing comes to mind because I’ve been quite pleased with their work — they’re so responsive and quick. I feel like the shortcomings are on our side because we can never stay on schedule.

Do you have any advice for potential customers?

My advice is to sit down with them and explain what you’re trying to achieve, who your users are, and what the sensitivities are. Make sure Panaxeo understands the context and environment in which you’re working, especially if you’re designing something that’s less traditional.

BACKGROUND

Please describe your company and your position there.

RPC is the leading provider of innovative and reliable card services to members of Raiffeisen Bank International (RBI) in 10 countries of Central and Eastern Europe. I'm a R&D and UX Lead at RPC reponsible for new innovative projects and User Experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

RPC was looking for a partner with mobile development skills, more precisely expertise in mobile payment apps with the emphasis on the UX. The goal was to develop a group-wide mobile payment wallet which could be later used for a more advanced card related features.

What were your goals for this project?

To quickly offer a mobile payment wallet in as many Raiffeisen banks in the region as possible and establish a platform on top of which more advanced features could be built.

SOLUTION

How did you select Panaxeo?

The people in Panaxeo had a reputation and proven experience in mobile apps in general, and mobile payment apps for banking. If you ever get to meet founders, sales or project managers in person or via a call, you will understand what I mean. Their core values in approaching the projects are seniority, transparency and true interest in your success.

Describe the project in detail.

RaiPay is a mobile payment app, but the NFC is just the first key element. Our goal was to introduce an app that performs fast and reliable payments and build additional valuable digital payment features on top of it. RaiPay is launched in 7 countries and more is coming. (Information valid in November 2020)

What was the team composition?

The team assigned for the project was lead by Tomas Fekiac, the Project Manager and Architect. Besides him, the Android developers and UX/UI design team lead were essential. A lot of UX prototyping was involved in product development and we could fully rely on Panaxeo expertise. For quality assurance, Igor Liska, co-founder and CTO, was overseeing the successful delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As of November 2020, RaiPay is launched in 7 countries in CEE. RBI clients added 250k+ cards to RaiPay and make about 500k transactions monthly.

How effective was the workflow between your team and theirs?

The cooperation was effortless and commitments were delivered as expected. The work has been a combination of in-person and remote collaboration. We are both based in Bratislava, but not all collaboration required meeting in person.

Also, COVID-19 came in 2020, and all cooperation seamlessly move towards remote anyway. We used Jira, Google Docs, Teams and Slack.

What did you find most impressive about this company?

We had complete faith in Panaxeo capabilities to build a comfortable mobile payment app for our clients. The aim was to make it as intuitive as possible. The team`s enthusiasm and commitment to the project are contagious.

In cooperation with vendors, the trust and knowing you can rely on the other party to deliver on time and in high quality is priceless.

Are there any areas for improvement?

The RaiPay development is far from finished, there are many exciting features ahead of us and I am looking forward to working with Tomas Fekiac and his team.

BACKGROUND

Please describe your company and your position there.

Radio Free Europe / Radio Liberty is a private, nonprofit media organization funded by a grant from the U.S. Congress through the United States Agency for Global Media (USAGM) as a private grantee to supplement free media in unfree societies.

With a weekly audience of 38.1 million reaching out to 23 countries in 27 languages, RFE/RL plays an important role in promoting democracy and objective news reporting worldwide.

I direct an in-house design and development team of 50 talented professionals, Pangea Digital, and we create award-winning publishing products and experiences tailored for online journalism.

Our bespoke CMS and other tools serve content in 57 languages. In addition to RFE/RL, we also support Voice of America and The Office of Cuban Broadcasting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo, and what were your goals?

Our partnership entailed rebuilding the video broadcasting TV application for Current Time. All this with an important objective – to serve their growing audience with high-quality independent journalism in an engaging form.

In 2014, RFE/RL and Voice of America launched Current Time (“Настоящее Время”) a 24-hour Russian-language television and digital news network aimed at audiences in Russia, the countries of Central and Eastern Europe and around the world.

The rising demand for HD video content and the prominence of Samsung Smart TV users in the area of interest made a modern and appealing Smart TV application a necessity to fulfill this mission. We established 4 main goals for the new Smart TV app commissioned from Panaxeo.

1. Serving engaging video content - 24/7 Live & On-demand
2. Better user retention through stability and performance
3. Insights into users’ interaction with content
4. Broadest possible audience with comprehensive TV model support

SOLUTION

How did you select Panaxeo and what were the deciding factors?

We had been searching for a vendor that would help us to refresh our Smart TV applications. This had been quite challenging, given there are few companies that specialize in this area. We had good previous experience with people around Panaxeo so we decided to challenge them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Panaxeo delivered a reliable and modern Tizen OS application according to our requirements. Among services provided were software analysis, technological consulting, SmartTV development, in-app analytics, JavaScript / Angular, and .NET expertise.

App highlights: SmartTV app serving engaging video content - 24/7 Live & On-demand: The application enables Current Time editors to deliver high-quality video content both through 24/7 live streaming and an on-demand library.

This way, news coverage is brought to the broad audience of Current Time in an engaging and visual fashion. Better user retention through stability and performance: Trust can only be earned if you don’t let your users down.

Tested on 10+ TV models and across a 5-year-old line-up of TV hardware the application is tweaked to maximum swiftness and reliability, offering an uninterrupted experience to the users.

Insights into users’ interaction with content: Powerful analytics help the RFE/RL team understand consumer behavior in the application. Insights gained by analytical data translates into better content from our editors.

Broadest possible audience with comprehensive TV model support: The application is carefully designed to reliably run on TV models up to 5 years old. This way, we ensured that almost anyone with a Samsung Smart TV can download and enjoy Current Time's content.

How many people from the vendor's team worked with you, and what were their positions?

The Panaxeo team featured developers, testers and project managers. Our technical managers communicated regularly on an operational level with the Panaxeo developers and Adam (project manager from Panaxeo).

We also had direct access to the founders on the higher management level, which helped us manage and align our mid-term tactical goals.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome has more than fulfilled our expectations. Having a modern and reliable Smart TV application enables us to reach, engage, and understand our 160k+ user base better.

Compared to the previous version of the app, the improvement was significant. Just to share some statistics demonstrating the quality of Panaxeo work: +68% app weekly usage +92% unique visitors 45+ TV models supported

Describe their project management style, including communication tools and timelines.

The cooperation between our two teams has been effortless and flexible. The Panaxeo team brought measurable results, reacted quickly and flexibly. The work has been managed remotely, using tools like Jira, Confluence and Slack.

What did you find most impressive or unique about this company?

We value Panaxeo’s professionalism, attention to detail and high level of expertise. We wish to continue our cooperation with other projects.

Are there any areas for improvement or something they could have done differently?

Not really. They are top-shelf.

BACKGROUND

Please describe your company and your position there.

Pixel Federation, Ltd. is a Slovak social game developer and publishing company founded in 2007. The company focuses on mobile and social networking platforms. Our successful titles include Diggy's Adventures, Seaport, TrainStation and Emporea. We are among the top 20 Facebook game developing studios in the EMEA region. We are among fast-growing tech startups in Central and Eastern Europe. There are 220+ game enthusiasts working in Pixel Federation with 31.4 Mio revenue in 2019 and 100 Mio players worldwide. Read more at https://portal.pixelfederation.com/en/company As Tech Manager at Pixel Federation, my role is to manage 3 teams: 1. Infra/DevOps team – OnPremise and Cloud Infrastructure 2. PBS – Payments & Payment Gateways 3. DWH – Data Warehouse

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

Pixel Federation partnered with Panaxeo for their rich project management experience. We wanted to improve the DevOps team efficiency. DevOps team is 8 to 10 people taking care of the company infrastructure, mainly servers all the games run on. The team dynamics are rather complex. Internal people cooperate closely with people from 2 external vendors. The challenge for Igor Liska, Panaxeo co-founder and experienced project lead, was to introduce tools & processes that would significantly increase team productivity and ease the cooperation within the team at the same time. Simply put the complex team dynamics were hampering teamwork.

What were your goals for this project?

Through continuous long-term coaching on project management tools & processes and team dynamics, we wished to build a strong foundation for team cooperation. The goal was to deliver tasks on time and in expected quality.

SOLUTION

How did you select Panaxeo?

Having started our partnership in mid-2019, Panaxeo team had struck us with a high level of competence. We came across several projects delivered by Igor Liška, Panaxeo co-founder and experienced project lead. They have persuaded us we could definitely benefit from his expert knowledge. We did not hesitate and brought him on board.

Describe the project in detail.

DevOps team is 8 to 10 people taking care of the company infrastructure. The team dynamics are rather complex. Internal people cooperate closely with people from 2 external vendors. The complex team dynamics were hampering teamwork. Based on the initial assessment of the teamwork, we set up ● New meeting structure ● New team leader to keep close supervision on task progress ● Coaching sessions for the team leader with Igor Liska ● New, redesigned Jira tracking bringing valuable data on team performance ● Coaching sessions with the team on Jira with Igor Liska

What was the team composition?

Igor Liska, Panaxeo co-founder and experienced project lead, was our expert consultant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

To share a couple examples of how we improved the team performance: Before: Task tracking in Jira was providing a minimum of reliable data Now: New, redesigned Jira tracking provides valuable data on team performance. (sprint length, number of story points, team velocity) Today, we can rely on the data. - Before: Planning meeting used to be 1x week for 1-2 hours with 10 participants. Now: Today, there are only 2-3 relevant participants and the meeting lasts 20-30 minutes. Participants join the meeting well-prepared and do not leave frustrated. Sprint planning is more efficient. - Before: It was difficult to estimate delivery time for a task. Now: Valuable data over the past couple months and improved team performance build the foundation for setting up well-estimated delivery times. We are learning to deliver on time.

How effective was the workflow between your team and theirs?

Igor is a senior manager. The cooperation was effortless and commitments were delivered as expected. The work has been a combination of in-person and remote collaboration. We are both based in Bratislava, but not all collaboration requires meeting in person. Also, COVID-19 came in 2020, and the whole cooperation seamlessly moved towards remote anyway. We used Jira, Google Docs, Zoom and Slack.

What did you find most impressive about this company?

Panaxeo is set to be a responsive, accountable vendor consistent in quality of delivery. We sincerely recommend them as a vendor. They are truly invested in helping you achieve your goals, not just to deliver “a minimum viable product”. Our DevOps team has gone through a tremendous transformation. We improved team performance, but people enjoy working on the team more. We continue the cooperation on other projects.

Are there any areas for improvement?

There is always space for improvement. At this time, the cooperation satisfies our needs. If we were able to commit more time, I can see widening the scope of the cooperation even further.

BACKGROUND

Please describe your company and your position there.

Exponea is a leading global customer experience platform providing predictive intelligence, product recommendations, personalization, email marketing, lifecycle intelligence, automation and full channel automation. With a team of 200+ professionals operating worldwide, Exponea became the fastest growing SaaS company in Europe in 2017, according to saas1000.com. Exponea is the no. 1 choice for 1000+ data-driven marketers. Fulfilling their expectations, G2Crowd rated Exponea as the Market Leader in Winter 2019. As a CPO I lead both product and engineering part of the organisation and have responsibility to run our product in stable, scalable and secure way.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Panaxeo?

Exponea partnered with Panaxeo to level up the data collection SDKs for Android, iOS and React Native. Exponea’s customers get intelligent and actionable insights through our cutting-edge analytical platform. Much of this wouldn’t be possible without reliable data collection mechanisms implemented into Exponea’s mobile SDKs. These are integrated into customers’ Android, iOS and React Native applications to collect real-time data (online and offline) and enable campaign features such as dynamic in-app messages and rich push notifications.

What were your goals for this project?

Deliver data collection SDKs for Android, iOS and React Native with military-grade reliability and swiftness – all that while handling millions of data points.

SOLUTION

How did you select Panaxeo?

While researching different vendors, Panaxeo team had struck us with a high level of competence. We have a rather large in-house development team, but we were looking for flexibility and quick delivery, and leaned towards outsourcing the project. Having started our partnership in mid-2019, Panaxeo engineers assessed, redesigned and rebuilt the data collection SDKs to enable simple, fail-proof and performant integration into any iOS, Android or React Native mobile application on the market.

Describe the project in detail.

There is a couple of features worth mentioning:

1. Dynamic in-app messaging enabling fully personalized offers. New feature dynamically displays customizable in-app messages with personalized offers. This provides Exponea’s integrators with a new tool for targeting & converting customers in real-time.

Panaxeo took special care to make the integration as simple as ABC; saving integrators valuable time and development costs. In-app messages are fully customizable and assembled from native components – they work great, and look & feel beautiful to the user.

2. Advanced SDK monitoring that integrators love As the SDKs are processing tons of data, it’s crucial to know if something fails so we can act on it. This is achieved through advanced monitoring capabilities baked into the SDKs.

The real challenge consists of providing these capabilities without interfering with any of the host application’s monitoring tools. As we believe the SDK’s monitoring should be fully “invisible” to the integrators, Panaxeo had to pull off some advanced techniques to achieve this, like building their own monitoring engine.

3. Taking stability to the next level SDKs should run flawlessly in any environment, device and host application imaginable. With every new version of the SDKs, Panaxeo engineers are introducing new ways to further act on this goal.

Most of these are beyond the usual, like careful thread isolation, future code testing or advanced error interception. They did all of this with the aim to make Exponea’s SDKs the most loved analytical integration on the market.

What was the team composition?

The team assigned to the project consisted of 4 people. Our main point of contact was Igor Liska, the project lead. Besides him, there were Juraj Dudak and 3 other developers and testers. Panaxeo people truly blend in very well with our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our team is more than satisfied with the cooperation. Our customers appreciate the seamless integration of the SDKs and the advanced features it enabled. We run a truly data-driven product. The quality and reliability of the data determine the success of our customers, and thus ours as well.

How effective was the workflow between your team and theirs?

Panaxeo team is senior and independent. The cooperation was effortless and commitments were delivered. The work has been mostly managed remotely, using tools like Jira, Google Docs, Zoom and Slack.

What did you find most impressive about this company?

Panaxeo is exactly the type of partner we were looking for a long time. They are responsive, accountable and consistent in quality of delivery. The biggest benefit I see is their ability to challenge our requests in a way that the value of the solution is always maximized for us. They truly focus on helping you achieve your goals, not just to deliver what is expected. We continue the cooperation on other projects.

Are there any areas for improvement?

The more we cooperate, the smoother it gets. We understand each other well.