OpsKings

BACKGROUND

Please describe your company and position.

I am the Founder of Lever Growth

Describe what your company does in a single sentence.

Lever Growth helps generate qualified sales opportunities for B2B businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Client Onboarding Automation
• Airtable Fulfilment System Build out
• Cold Email Automation

SOLUTION

How did you find OpsKings?

Referral

Why did you select OpsKings over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview

We collaborated to develop and implement a comprehensive business operations system designed to streamline processes across the entire customer lifecycle, from initial lead generation through client fulfillment.

Key Deliverables
1. Company Brain Development
Designed and documented a complete process map encompassing all critical business functions
Mapped end-to-end workflows for lead generation, marketing activities, sales processes, and client fulfillment
Created a centralized knowledge system to ensure operational consistency and scalability
2. Fulfillment & KPI Tracking System
Built a custom fulfillment management system within Airtable
Implemented comprehensive KPI tracking and reporting capabilities
Streamlined client delivery processes to improve efficiency and accountability
Established automated reporting mechanisms for performance monitoring
3. Cold Email Automation System
Developed an automated cold email outreach system
Implemented tracking mechanisms to monitor email performance and engagement
Created comprehensive reporting dashboards for campaign analysis and optimization
Established automated workflows to improve lead generation efficiency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fulfillment Timeline Acceleration: Significantly reduced delivery timelines through streamlined processes and automation
Capacity Expansion: Achieved 5-10x increase in operational capacity without proportional resource expansion
Pricing Optimization: Successfully implemented 2x price increase while maintaining client satisfaction through improved service delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication & Leadership
 On-Time Delivery: All project milestones and deliverables were completed within agreed-upon timelines
Transparent Planning: Development timelines were clearly scoped and communicated upfront
Proactive Updates: When any items extended beyond initial estimates, immediate status updates were provided with clear explanations for delays and revised timelines
 

Responsiveness & Adaptability
The team demonstrated exceptional responsiveness to evolving business needs while maintaining delivery commitments. Their proactive communication approach ensured no surprises and allowed for informed decision-making throughout the project lifecycle.

What was your primary form of communication with OpsKings?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Transformational Business Impact
Working with Toni and the team fundamentally changed the trajectory of our business. Their approach went beyond typical consulting or development work - they became true strategic partners invested in our success.

Strategic Partnership Approach
Business Transformation Focus: Rather than just delivering technical solutions, they understood and addressed the underlying business challenges
Revenue Goal Achievement: Their systems and processes directly contributed to meeting and exceeding our revenue objectives
Long-Term Vision: The team demonstrated genuine commitment to our business growth and sustainable success
Unique Value Proposition
What set this company apart was their ability to combine technical expertise with deep business acumen. They don't just build systems - they architect solutions that transform how businesses operate and compete in their markets.

Are there any areas for improvement or something OpsKings could have done differently?

Overall, the experience was great and they continued to add improvements if feedback was provided.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of National Commerce

Describe what your company does in a single sentence.

We provide fulfillment and logistics services for ecommerce businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Streamline fulfillment and inventory systems across multiple 3PL warehouses
• Create a single portal for SKU management, inventory tracking, and purchase order automation
• Enable real-time financial visibility for unit economics and SKU-level profitability
• Automate inventory replenishment and PO submission workflows based on demand forecasts
• Build a scalable system to reduce manual work and improve supply chain coordination
• Ensure onboarding processes for new brands and SKUs are structured and partially automated

SOLUTION

How did you find OpsKings?

• Online Search
• Twitter

Why did you select OpsKings over others?

They were the best at what the did.

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we first engaged OpsKings, we were running our business on a spreadsheet with 100k+ lines. The scope of our initial project included:

1. Moving off spreadsheets into a relational database that could accept data from multiple sources.
2. Build a foundational set of systems and processes on top of the achitecture we put in place, allowing us to seamlessly add clients and scale the business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

2.5x increase in order volume and significant improvements in system stability, scalability, and efficiency

Real-time dashboards to track net revenue, shipping cost, and fulfillment fees by SKU

Automated daily sync of SKU data and inventory status across all warehouses

Auto-generated draft purchase orders triggered by low inventory thresholds

Improved on-time PO submissions, reducing stockouts and fulfillment delays

Forecasting interface using historical data to predict 13-week inventory needs by SKU

Replenishment system minimized excess inventory while avoiding stockouts

Financial reports showed SKU-level profitability, improving pricing and replenishment decisions

Email and portal-based notifications reduced manual oversight of critical inventory events

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The OpsKings project management team is second to none. At no point throughout our engagement was I left in the dark or unaware of exactly where the project stood at all times. I always knew:

• What the team was currently working on.
• Progess being made on open deliverables.
• What the team would work on next through a prioritized backlog

We had weekly touchpoints and they were always willing to jump on an extra call if more time was needed. 

In addition, the project management teams provides complete tansparancy. All documents are open, all systems are accessible, and all problems/issues were raised immediately. The last thing you want from a project manager is a surprise, and we never got any from the PM team at Opskings.

What was your primary form of communication with OpsKings?

Virtual Meeting

What did you find most impressive or unique about this company?

The best part of working with OpsKings is knowing I have extremely smart people working on my business daily. I can communicate a problem I'm facing or a vision of where I want to go, and they will consume it, understand it, and build a solution that's significantly better than anything I could imagine.

Are there any areas for improvement or something OpsKings could have done differently?

I'm extremely pleased with the work OpsKings has done and the deliveables they've provided - I wouldnt change a thing.

BACKGROUND

Please describe your company and position.

I am the Founder of STAXX

Describe what your company does in a single sentence.

We provide Fractional CFO Services and Tax Strategy to small to medium sized business owners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Build a centralized onboarding and client management system integrating QuickBooks, PandaDoc, and Slack
• Reduce manual task handoff and missed steps in onboarding, reconciliation, and reporting workflows
• Replace Zapier-based processes with structured, logic-driven automations tied to payment and proposal triggers
• Enable team-wide visibility on task status, client context, and stage progression across departments

SOLUTION

How did you find OpsKings?

• Referral
• Other

Why did you select OpsKings over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We quickly realized there were many areas we needed to deploy resources to, as we were experiencing a surge in growth for our fractional CFO services business, STAXX.

• We needed a completely custom and dynamic operations management platform. Between all scoped engagements across clients and for the 15+ employees that we have, we needed something that would be reliable, efficient, and contextual to our business. As we grew, the complexities and nuances in our operations became incredibly important to stay on top of, when we're handling company finances, accounting, CFO work, tax strategy, legal, etc.
• In addition, they helped us automate many different aspects of our business such as the onboarding process, triage management, cross-app connection points and APIs.
• We realized there were many different software and vendors out there to choose from, but most of them could not accommodate the various nuances of our business, let alone meet us where we are and be willing to go the extra mile. Being able to have OpsKings' team available to us daily, with weekly dedicated calls, was immensely helpful in quickly addressing the challenges we had. We were able to have custom deliverables and workflows built out for us that not just resolve our current level of growth, but scale with that growth as time goes on. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased process visibility and automated task creation for every signed contract
• Ensured reliable monthly financial reporting with structured task flows and insights delivered through Fathom
• Introduced real-time KPI monitoring for billing, client status, and internal timelines (e.g., 10-day catch-up goal)
• Reduced onboarding time and error rate through automated Slack invites, shared folder setup, and invoice creation in QBO
• Faster monthly reconciliation cycles by flagging missing statements and uncategorized transactions in real-time
• Improved accuracy of bank and platform integrations during onboarding through guided forms and tracked access steps
• Better team coordination using internal Slack pings and templated handoff tasks across onboarding and catch-up work
• A robust task management system that addressed the scoping nuances of 50+ monthly recurring clients, as well as building around our team of 15+ that continues to grow
• Enabled recurring engagement via CRM-based proposal tracking, status logging, and automated follow-up sequences

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incredibly responsive for roadmap goals, but also maintenance/bug triaging
Weekly dedicated calls with an account manager who took the time to truly understand us
Cross-coordination with our internal teams as needed 
There are very few service providers that we find to be this caliber on the first try, but OpsKings was an immediate value add for us, and we were able to triple our business since working with them

What was your primary form of communication with OpsKings?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• True dedication to their craft.
• Intention around delivering high-quality, contextual, and effective results.
• Never shied away from reworking or enhancing our workflows.
• They continued to improve and invest in us as we grew.
• Being able to turn a complex issue into an actionable, understandable, and effective execution plan

Are there any areas for improvement or something OpsKings could have done differently?

I always think constructive criticism is healthy, and I aim to always find areas of improvement that service providers can consider to add value, but with OpsKings, I can't think of anything that is top of mind. They nailed it with us, and I have other contacts who work with OpsKings, and all have benefitted greatly from their relationship with them as well.

BACKGROUND

Please describe your company and position.

I am the Founder of AutoUp

Describe what your company does in a single sentence.

We lead go-to-market (GTM) motions for B2B companies and help with deal sourcing for private equity firms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Improve onboarding speed and reduce operational friction in campaign launches
• Automate manual tasks to reduce admin load and increase campaign throughput
• Centralize campaign, domain, and copy processes for better visibility and team coordination
• Enable performance-based billing tied to campaign replies and client activity

SOLUTION

How did you find OpsKings?

Referral

Why did you select OpsKings over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OpsKings were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OpsKings built one of the most robust, sophisticaled operating systems in the B2B GTM space - unbelievable customizations, with layers of helpful automations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced average onboarding time through automated OB flows and form-based kickoffs

Streamlined campaign launch with a consistent QA and spintax content workflow

Improved copy QA turnaround and accuracy by automating copy generation and tagging

Enabled scalable delivery using over tens of thousands of domains and inboxes under management.

Enabled performance billing by tracking interested replies and syncing Instantly tags to Airtable

Ensured compliance and deliverability with inbox warmup rotations and ESP matching

Gained real-time reporting on client activity through daily updates and campaign interfaces

Replaced manual billing with Stripe draft invoice automation and Slack-linked CSV exports

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OpsKings was fast to a fault. They were always on time, and often over the target. Every feature they shipped was accompanied with detailed notes and videos showing the process, thinkthrough, and the design architecture. 

What was your primary form of communication with OpsKings?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are no weak links at OpsKings - everyone is an "A+" player. Things that other vendors claim are not possible were within breadth for the OpsKings team to deliver.

Are there any areas for improvement or something OpsKings could have done differently?

There's so much communication (almost overcommunication - a good thing, in my view) that it's impossible to imagine not aligning strategically or tactically to deliver successful sprints.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of BuzzLead

Describe what your company does in a single sentence.

We offer B2B Lead Generation services, primarily helping clients book more sales meeitngs through cold email marketing and cold calling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Create a new Operating System for Buzzlead
• Automate manual tasks in the production process
• Create a custom client portal

SOLUTION

How did you find OpsKings?

Referral

Why did you select OpsKings over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Ops Kings team helped Buzzlead build and deploy our Airtable Client Management System from the ground up. We use this system to manage every aspect of our lead generation business. From tracking client campaigns, setting up our client infrastrucutre, KPI's, reporting, managing our team, invoicing, the whole process from A-Z.

The works they've done for our agency is priceless. We were struggling to scale past 15,000/mo in revenue because our operations became a massive bottleneck. However with the help of Ops Kings we've quickly scaled to 50,000/mo and see 100k in sight!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

500% of Revenue Growth. From 10k - 50k in 12 months

% of manual steps automated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ops Kings was right on point with providing deliverables on time and in line with what we wanted in our system. They had their team actively monitoring our slack channel, providing us updates, and gave full transparency as to what was going on behind the scenes so we were were always in the loop as to what was going on.

What was your primary form of communication with OpsKings?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They just understood our biggest bottlenecks from the start of our partnership, and were more than helpful in providing us solutions we desperately needed. They were very good at providing us ideas that we couldn't think of, based on work they've already done for similar businesses in our exact situation. I felt like we had a true partner working with OpsKings. They consulted us in areas where needed help, providing us unique custom solutions based on our feedback, and helped us implement sytems internally that allowed to to better delegate tasks and actually grow the busines instead of being stuck in the day to day.

Are there any areas for improvement or something OpsKings could have done differently?

Only negative part was keeping track of all the moving pieces we had in our businesses and keeping track of progress on bigger projects. Because we were working on so many things simulatenously, it was easy for tasks to get lost in project managment. However, they quickly addressed these issues with a task bot that collected our requests and automatically added them to our project tracking dashboard.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Factum Financial

Describe what your company does in a single sentence.

We teach people how to build Tough Money Habits by answering the five most important financial questions they'll ever be asked, and how to create private banking systems using Whole Life Insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Restructure the organization departments and incentives
• Conduct an IT audit of the existing tech stack and data structures
• Conduct a complete process analysis of the operations at Factum Financial
• Provide Factum Financial a complete Digital Transformation Strategy

SOLUTION

How did you find OpsKings?

YouTube

Why did you select OpsKings over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Trust

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We began working with OpsKings to evaluate our internal operations and client experience across key divisions of the company. Their scope of work included interviewing team members, reviewing current workflows, identifying inefficiencies, and recommending structural improvements.

Opskings delivered a full Company Brain, a detailed mapping of every process and workflow across each division. In addition, they provided four key strategic initiatives designed to address the gaps that have been limiting our revenue growth and overall performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Transparency of the complete business operations process

Direct Cost Savings correlated to restructuring departments

Data Accuracy across the company

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. All deliverables were completed on time, and communication was clear and consistent. They were highly responsive to our needs and adjusted quickly to any feedback or requests. The overall process felt smooth and well-organized.

What was your primary form of communication with OpsKings?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their ability to look beyond simple process improvement. They didn’t just find ways to make individual systems more efficient, they took the time to understand our company’s broader goals and evaluated how each part of the operation either supported or hindered those objectives. Their recommendations were strategic and focused on removing the barriers that were limiting our revenue growth and overall performance. It was clear they were committed to helping us align our day-to-day workflows with our long-term vision, which made their insight incredibly valuable.

Are there any areas for improvement or something OpsKings could have done differently?

After going through the demo and experiencing the format of that meeting, I think it would’ve made more sense to focus on the four key initiatives while we had Kyle and Wade present, rather than spending time on the audit recap. I realized afterwards that they weren't as concerned with the detailed operational review, but would've liked to weigh in on the high-level direction and next steps. This really is my bad, not yours :) so not a critique of your approach, it’s more of a reflection in hindsight. It could be helpful, if the team is similar to ours, to ask ahead of time whether they’d prefer to focus on strategic initiatives during the meeting with top executives, and reserve operational recaps for a separate conversation with the ops team. 

Also, I didn’t realize our final call would be a recorded interview. It was totally fine on my end, but I probably would’ve prepared a bit differently had I known we’d be on camera. No big deal, thankfully I didn’t just roll out of bed, but a quick heads-up would have been helpful.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Contara. We're a Shopify and Klaviyo agency that helps subscription-focused consumer packaged goods (CPG) brands grow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OpsKings?

We wanted to build a custom, bespoke project management system for our business.

SOLUTION

What was the scope of their involvement?

OpsKings built a completely custom Airtable database and interface on top of it for our team to use as a project management tool. They also built integrations into Slack using Make.com. For our business, we do A/B testing, and they built a completely custom reporting tool based on our A/B test data that allowed us to calculate the impact that we had on all of our clients.

What is the team composition?

We worked with at least one business analyst and one developer.

How did you come to work with OpsKings?

We found OpsKings online on social media. We appreciated their outlook on building systems, and they appeared to be an industry leader in the public knowledge that they were sharing.

What is the status of this engagement?

We worked with them from January–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to achieve our goal of building a custom project management system and replace other software tools like ClickUp in the process. We also saw operational improvements in our business that reduced the amount of time needed to complete work. Since our reporting for our clients was auto-generated, we saved multiple hours a week where we did not have to go and manually gather data. In general, the team was able to keep track of their tasks much better.

How did OpsKings perform from a project management standpoint?

Communication and collaboration were quick and easy via a shared Slack channel and recurring weekly meetings with our business analyst. OpsKings' project management was very structured most of the time. They delivered on time, but if they weren't able to, they let us know.

What did you find most impressive about them?

The ease of communication and expertise of OpsKings' team were impressive.

Are there any areas they could improve?

They could manage expectations around when the delivery dates of certain work would be.

BACKGROUND

Please describe your company and position.

I am the CEO of Anevo Marketing

Describe what your company does in a single sentence.

Cold Email Lead Generation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpsKings to accomplish?

• Create a custom Operating System for Anevo Marketing
• Automate Campaign Analytics
• Automate Client Reportings
• Automate Campaign Management

SOLUTION

How did you find OpsKings?

Referral

Why did you select OpsKings over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OpsKings were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Airtable operation system build out
• Migration to Airtable
• Reporting dashboard
• Reporting automation
• Escalation system
• Lead validation system
• A lot of other misc workflows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Capacity Increase
• Revenue Growth, efficiency increase, and time savings
• Campaigns under management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were PHENOMENAL with project management - all items were delivered within 1-2 days of the expected date (max)

What was your primary form of communication with OpsKings?

Virtual Meeting

What did you find most impressive or unique about this company?

They have insane value-to-cost operations.

Are there any areas for improvement or something OpsKings could have done differently?

No improvements needed.