OnScript

BACKGROUND

Please describe your company and position.

I am the Call Center Manager of Adhere

Describe what your company does in a single sentence.

Adhere is a performance marketing and lead generation company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OnScript to accomplish?

To leverage specialized campaign expertise and scalable call center infrastructure to improve lead qualification, enhance warm transfer performance and strengthen compliance oversight.

SOLUTION

How did you find OnScript?

Referral

Why did you select OnScript over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OnScript were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Goal for Hiring Onscript  was to leverage specialized campaign expertise and scalable call center infrastructure to improve lead qualification, enhance warm transfer performance, strengthen compliance oversight, and drive measurable enrollment growth while maintaining operational efficiency and quality standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through our partnership with Onscript, we’ve seen measurable improvements in several key performance areas. Lead qualification standards were strengthened, resulting in improved transfer-to-application rates and better alignment between student intent and program eligibility. 
Compliance adherence increased through enhanced scripting controls and structured call monitoring, reducing risk and improving disclosure accuracy. Additionally, targeted coaching and performance optimization efforts contributed to more consistent agent quality scores and stronger overall warm transfer performance. The tool is very user friendly!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Onscript has been a truly valued partner to me and my team. I appreciate their responsiveness, transparency, and willingness to collaborate when we need to adjust strategy or optimize performance. They are proactive in addressing challenges, open to feedback, and committed to improving lead quality and compliance standards. It’s been great working with a team that not only delivers results, but also approaches the partnership with accountability and professionalism.

What was your primary form of communication with OnScript?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness, Transparency, and willingness to collaborate when we need to adjust strategy or optimize performance!

Are there any areas for improvement or something OnScript could have done differently?

Onscript has exceeded my expectations and has given me confidence to trust AI!

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Evercare, an insurance company that offers Medicare advantage plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OnScript?

We needed help scoring our Medicare calls to ensure they met company and Medicare standards.

SOLUTION

What was the scope of their involvement?

OnScript helps us track and score calls using AI. The team provides scores in regular reports, dashboards, and other formats.

What is the team composition?

We work with two teammates from OnScript.

How did you come to work with OnScript?

OnScript was referred to me, and their pricing fit our budget.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with OnScript in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to OnScript’s work, we’ve been able to properly track and correct our agents on their calls, increasing our compliance rates and agent performance.

How did OnScript perform from a project management standpoint?

We communicate with OnScript via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I’m impressed by OnScript’s ability to run properly.

BACKGROUND

Please describe your company and position.

I am the Manager of Above par Insurance agency

Describe what your company does in a single sentence.

Assist clients in getting affordable health insurance 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OnScript to accomplish?

• Training tool

SOLUTION

How did you find OnScript?

Referral

Why did you select OnScript over others?

Good value for cost

How many teammates from OnScript were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Onscript has been a great training tool for our agents and management team. Not only does it have a fully built out score card, it also transcripts calls so we can help our agents be more sucessful.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Onscript has helped us train our agents and help customers more efficiently 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The onscript team is very repsonsive, are main form of commuincaton is slack currently. They make changes in real time as requested. They were also very helpful during the on boarding process through a virtual meetings.

What was your primary form of communication with OnScript?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That the AI system reads vocalytics and grades your employees based on their demeanor.

Are there any areas for improvement or something OnScript could have done differently?

None