Onilab

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an e-commerce company that sells cannabis seeds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onilab?

We needed help recreating our entire onsite template and CRM work in the backend.

SOLUTION

What was the scope of their involvement?

Onilab went through a process of designing and implementing a substantial product catalog from scratch. They helped with the design of the architecture itself in terms of business tools, where and how we were collecting data, and how we could make it manageable to consume. The site is very features-heavy. Promotions also needed to be created from scratch.

How did you come to work with Onilab?

I found them on oDesk, which is now Upwork, and saw some of their previous work. They were originally working on some backend issues for us and the projects continued from there. We were having issues with another agency, and Onilab took over the whole project after six months.

How much have you invested with Onilab?

We spent $150,000 on the project.

What is the status of this engagement?

We began the project in April 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

This was a new brand so there was nothing to compare it to. We’re ranking very successfully in Google for most of our target keywords. The reason we’ve been able to do that so quickly is because the structure of the site was so good. I’m happy with our relationship with them which is why we continue working with them.

How did Onilab perform from a project management standpoint?

Most of our work is done over HipChat. We also use JIRA to create and assign tasks. It helps us keep updated on who’s doing what. We use Skype for any calls we make. Any issues are taken care of fairly quickly.

What did you find most impressive about Onilab?

I’ve worked with a lot of agencies and Onilab is the first team that does what they say they can do. They delivered when they said they would and what they said they would.

Are there any areas Onilab could improve?

The depth of their team could be increased in terms of the number of people on their team.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Dovema. We sell accessories for smartphones and tablets through our site Gsm55.com.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Onilab?

We need a long-term partner specialized in Magento to maintain and develop our site.

What were your goals for this project?

We wanted a qualified, specialized person to provide us with consistent site support.

SOLUTION

How did you select this vendor?

I found the agency takes its work seriously, gives honest pricing, and delivers flawless code.

Can you go into detail about the services they provided and the scope of the project?

On a daily basis, Onilab fixes bugs in the system. They also intervene on larger ticket items that require more in-depth development.

What was the team composition?

Onilab has provided us with a full-time team member who has integrated well with our staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

By providing full-time support staff, Onilab allows us to focus on our main business.

How was project management arranged and how effective was it?

I’ve overseen the entire project with Onilab and the collaboration was highly successful.

What did you find most impressive about this company?

They demonstrated professionalism and executed their functions quickly.

Are there any areas where they can improve?

No, we’ve been very happy with their work so far.