What evidence can you share that demonstrates the impact of the engagement?
Their team has incredible programming skills and are such hard workers. Their work has been completed to an outstanding quality. They have done many releases and there have been very minimal bugs since they’ve started working on our project.
Whenever we go live with any new feature, I’m not worried that other aspects of our site not working. Where there have been any problems, Onilab fixes them immediately. It is a big relief that we no longer have to worry so much.
How did Onilab perform from a project management standpoint?
We use the Atlassian suite of products, along with Slack that allows us to chat in real time. If we were the kind of business owners who didn’t want to do any work at night, this could be a challenge, as there was a lot of Slacking happening in the first few months. This was inevitable due to the complexities of our website and how Onilab needed to get to know it.
However, in the last few months, things have settled down and we are able to communicate more through email, which makes it easier to manage during our working hours. Onilab pretty much keeps to their deadlines but this can be pushed out depending on the level of changes that our team gives them.
Overall we’re happy with their project management capabilities, but it might be the only thing that needs a bit of improving, just because they are so far away and we are in a different time zone.
What did you find most impressive about them?
They really care about what they do and they seem to know everything. I love that they won’t just do what you tell them to do. They will question why you want to do it if they think that there might be a better or cheaper alternative.
They have already helped us save thousands per month by getting rid of services that we didn’t need, including moving our hosting for our staging website. They are more a part of our team than they are an external supplier.
Are there any areas they could improve?
It would be amazing if they were in the same time zone as Australia. Having to discuss things at night is a bit tiring, especially if we’ve had a full day at the office. As we grow and don’t want to have to do this, we’ll need to see if we can have one of our team members work at night instead, which isn’t ideal. Nevertheless, it hasn’t been a huge issue for us, and we’re very happy to be working with them.