Magento Troubleshooters

Onilab has been at the forefront of the Magento development since 2011 and E-commerce growth has already become our second name. Being a full service E-commerce agency, we are a perfect combination of creative and technical skills to kick off your dream project that will deliver results.

We help companies fulfill their E-commerce potential. Onilab is a team of 30 proficient developers, who are always ready to help you with any issue you might face. If you want a bespoke Magento website to make your E-commerce dreams come true or want to migrate to Magento 2, you got it. If you suffer from slow Magento performance, we will handle Magento optimization to speed up Magento in no time!

And we are here to protect our Magento clients' online stores with continuous monitoring and site improvements. We fix problems, propose solutions and help you learn and leverage the powerful E-commerce features of Magento. Let our support team of dedicated individuals who work ‘round the clock, across the globe, every day of the year make sure your issues are taken care of before they become issues.

We look forward to participating in ambitious, long-term projects with clients from all over the world. Our aim is to contribute first-class solutions to your projects and gain recognition as a professional company you can truly rely on.

Fulfill your E-commerce potential. Get started now.

 
Undisclosed
 
$25 - $49 / hr
 
10 - 49
 Founded
2011
Show all +
Minsk, Belarus
headquarters
other locations

Portfolio

Key clients: 

Public Desire, Bright Star Kids, GSM55.com

 

Reviews

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Ongoing Magento Dev for Fashion Retailer

“It is refreshing to work with an agency that gets the job done.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Onilab provides comprehensive Magento development and support services for an online store. The team has assisted with UX design, CRO, payment integration, and custom features.

The Reviewer
 
11-50 Employees
 
London, UK
Founder, Online Fashion Store
 
Verified
The Review
Feedback summary: 

Onilab reliably delivers high-quality output, no matter the project size. The team is helpful, proactive, and collaborates smoothly with internal staff. Their proactive approach and strong work ethic continue to impress.

BACKGROUND

Please describe your company and your position there.

I'm the owner and founder of an online retailer for women's fashion.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Onilab?

Like many e-commerce retailers, we do not have developers in-house. Instead, we chose to work with an external web development company.

What were your goals for this project?

Our code was unstable, so site performance was a major issue. Another challenge was getting the work done on time and within budget.

SOLUTION

How did you select this vendor?

We've worked with several different agencies over the years, many of which were outsourcing work to overseas developers and charging us a premium. We decided to give Onilab a try, and we haven't looked back since.

Can you go into detail about the services they provided and the scope of the project?

They’ve worked on almost every aspect of a Magento store, including UX, design, conversion rate optimization, payment integrations, and custom functionality.

What was the team composition?

We've worked with 2–3 developers and a UX designer from Onilab.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Onilab continues to meet project goals, big and small. It is refreshing to work with an agency that gets the job done. Working with Onilab has allowed us to be more proactive with our store development. They have helped us realize our potential as a business.

How was project management arranged and how effective was it?

We manage the projects in-house and allocate the work to their team. Tasks are carried out via Jira and Slack.

What did you find most impressive about this company?

Onilab has a can-do attitude and strong work ethic. They are always willing to help regardless of the challenge. Most impressively, the team works seamlessly with our own staff, almost as though they are an extension of our company.

Are there any areas where they can improve?

I don't believe there is anything that sticks out here. Onilab has delivered on all fronts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for E-commerce Business

"Their team has incredible programming skills and are such hard workers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Ongoing
Project summary: 

Onilab provides development support for an E-commerce website. Initially, their team improved its speed and mobile responsiveness, and they continue to help with other programming tasks and some design work. 

The Reviewer
 
1-10 Employees
 
Australia
Susan Cooper
Owner, Bright Star Kids
 
Verified
The Review
Feedback summary: 

The quality of their work is exceptional. There have been very minimal bugs, and Onilab has been very good about fixing any problems that do arise. They could improve some aspects of their project management, but overall, their expertise and reliability have made the partnership easy and well worth the cost.  

BACKGROUND

Introduce your business and what you do there. 

Our business is called Bright Star Kids, which started in 2005. We have a pure play e-commerce business that specializes in producing personalized products for children, including name labels, wall art, and school supplies. We print everything on demand here in Australia, but ship all over the world. Our customers can preview their products before they buy, which is then pushed through to our printing software. This requires our website to be very technically advanced.

I am one of the owners of the business, and my focus is on the creative aspects. I lead the design and marketing teams at Bright Star Kids. We are continually looking to expand and improve our range of products to keep up with the current trends. Our website needs to be able to continually grow with us and adapt to the various changes that always happen.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onilab? 

We were working with a development company in Sydney. They had a huge development team, based in Belarus. Their fees were incredibly high, but we felt that no important work was getting done. We were suspicious that their code was being poorly implemented, which ended up being the case. This is why our website kept “breaking” every time a new release happened. We were with this company for nearly 2 years and they had built our website from scratch on the Magento platform. However, a year after it went live it became apparent that we were just paying for bugs to be fixed rather than spending those resources on creating new projects to improve our website’s functionality. By the end of our relationship with them, we seemed to just have weekly after weekly meeting and nothing was getting done.

We were in a very difficult situation, and we didn’t know what to do. If we were to go with any other firm in Australia, we would most likely run into the same situation, where they would be charging us an absolute fortune and we wouldn’t get the work done that was needed for our very complex website. We were very fortunate to find Onilab, and after checking up on all their referrals, including talking to one of their clients in New York, we felt relatively comfortable taking a huge leap of faith and moving development firms.

SOLUTION

What was the scope of their involvement? 

When Onilab first took over, they set about making our site faster. This was due to take our last firm an entire month just to “investigate”, whereas Art [CEO, Onilab] and his team actually did it within a few weeks. Afterwards, they took over the very, very long list of small projects that needed to be completed. Once these were all successfully completed, they moved on to upgrading our checkout, and they are currently in the process of reconfiguring our entire website to be truly responsive on mobile and desktop.

They are also working on a very big project that will completely transform our printing process, which is under wraps until the launch, which is due by the end of October. They mainly work on all the technical programming aspects of our site, but they have also assisted us with some design work for our page layouts, which has been a brilliant help to our very busy team.

How did you come to work with Onilab? 

We had been looking for another development company for over 6 months. However, since we’ve had years of experience dealing with expensive Australian based firms, we were very cautious during the selection process. We didn't want to end up in another situation where we were spending ridiculous amounts of money trying to keep our website up-to-date.

A sales representative from Onilab, who was really lovely to deal with, contacted my partner Nigel through LinkedIn. They started a conversation about how Onilab could help us. Since they were also based in Belarus, where our old firm’s developers were located, we felt this could be the perfect fit, essentially cutting out the middle-man. We talked with Alex from Onilab and lots of their current customers, who all highly recommended Art and his team. It was very risky for us to switch providers, but we decided that it was riskier to continue with our old firm and waste money. It was a great decision.

What is the status of this engagement?

We started working with Onilab in June 2017, and we are planning on continuing to work with them into the future. 

 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team has incredible programming skills and are such hard workers. Their work has been completed to an outstanding quality. They have done many releases and there have been very minimal bugs since they’ve started working on our project.

Whenever we go live with any new feature, I’m not worried that other aspects of our site not working. Where there have been any problems, Onilab fixes them immediately. It is a big relief that we no longer have to worry so much.

How did Onilab perform from a project management standpoint?

We use the Atlassian suite of products, along with Slack that allows us to chat in real time. If we were the kind of business owners who didn’t want to do any work at night, this could be a challenge, as there was a lot of Slacking happening in the first few months. This was inevitable due to the complexities of our website and how Onilab needed to get to know it.

However, in the last few months, things have settled down and we are able to communicate more through email, which makes it easier to manage during our working hours. Onilab pretty much keeps to their deadlines but this can be pushed out depending on the level of changes that our team gives them.

Overall we’re happy with their project management capabilities, but it might be the only thing that needs a bit of improving, just because they are so far away and we are in a different time zone.

What did you find most impressive about them?

They really care about what they do and they seem to know everything. I love that they won’t just do what you tell them to do. They will question why you want to do it if they think that there might be a better or cheaper alternative.

They have already helped us save thousands per month by getting rid of services that we didn’t need, including moving our hosting for our staging website. They are more a part of our team than they are an external supplier.

Are there any areas they could improve? 

It would be amazing if they were in the same time zone as Australia. Having to discuss things at night is a bit tiring, especially if we’ve had a full day at the office. As we grow and don’t want to have to do this, we’ll need to see if we can have one of our team members work at night instead, which isn’t ideal. Nevertheless, it hasn’t been a huge issue for us, and we’re very happy to be working with them.

5.0
Overall Score Onilab are amazing to work with. They are very responsive to the most important tasks and have incredibly high standards for their coding. We're very happy we've switched to them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The team at Onilab works very quickly and is on time for most of our smaller projects. For the more complex ones, they work to deadlines.
  • 5.0 Cost
    Value / within estimates
    Amazing value for money considering the high standard of work that we get, and especially in comparison to how much we were paying with our last firm.
  • 5.0 Quality
    Service & deliverables
    Apart from a little bit of miscommunication, everything they have launched has been close to perfect. They are excellent at all the technical aspects of programming for the Magento platform, plus they go the extra mile to give suggestions for better ways
  • 5.0 NPS
    Willing to refer
    Absolutely recommend.

Software Implementation for Women's Footwear Business

"It's been a really good experience from start to finish."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

An online fashion retailer outsourced their software development work to the Onilab team. Onilab's developers have completed a number of different projects, including most recently, the integration of the e-commerce site's payment system. 

The Reviewer
 
11-50 Employees
 
Machester, England
Paul Berry
Head of Technology, Public Desire
 
Verified
The Review
Feedback summary: 

The quality of the code is excellent, and the site is very stable. The Onilab team is flexible and can expedite tasks when necessary. In general, they have exhibited a very strong work ethic and sense of organization throughout the process. 

BACKGROUND

Introduce your business and what you do there.

Public Desire is an online fashion retailer dealing exclusively with shoes. I’m head of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onilab?

We don’t have any in-house developers so we wanted to use Onilab to do all of our software development for our website.

SOLUTION

What was the scope of their involvement?

They’ve done a number of projects for us on our Magento e-commerce website. Specifically, they have redeveloped the site's wishlist functionality, implemented a color swatch system on our product pages, and worked on the integration between Magneto and our email provider. Most recently, we’ve also integrated the Klarna payment system. I do the workload management but Onilab does all the development work.

How did you come to work with Onilab?

Onilab was working for Public Desire before I joined the team.

How much have you invested with Onilab?

We have spent between $50,000 and $200,000.

What is the status of this engagement?

We started working for them in April 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We have had no issues with the quality of the work. The number of bugs has been reduced. The quality of the code is exceptional.

How did Onilab perform from a project management standpoint?

A lot of the work is not managed, but they’re great at managing their workload and managing priority. We use JIRA and Slack to manage projects and communicate. We are happy with the number of resources they provided to work on the project.

What did you find most impressive about Onilab?

The quality of the code and the speed at which they can produce it is impressive. There have been times we’ve needed to get something into production the following day and they’ve happily worked through the night to get it done. Their work ethic is good.

Are there any areas Onilab could improve?

No. It was a good experience. I can’t think of anything they can improve.

5.0
Overall Score It’s been a really good experience from start to finish.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve occasionally worked overnight to get things done. They’re always willing to be flexible with their time.
  • 4.0 Cost
    Value / within estimates
    There are cheaper people but you get what you pay for.
  • 5.0 Quality
    Service & deliverables
    I’ve never had any issues with what they’ve produced.
  • 5.0 NPS
    Willing to refer
    I have no reservations about recommending them.

Outsourced Dev for Fashion E-commerce Site

"Onilab will help us think through decisions with the future in mind....There's much more of a team feeling."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Ongoing
Project summary: 

Onilab provides all of the development work for an e-commerce fashion site. Specifically, the client has leveraged Onilab's expertise to work on the backend and frontend of their Magneto and Wordpress platforms. 

The Reviewer
 
11-50 Employees
 
New Jersey
Allison Dorst
Founder and CEO, PG-active
 
Verified
The Review
Feedback summary: 

The development work is indispensable to the business. The vendors praise the website, and the stability of the site is significant for increasing conversions. Throughout the engagement, Onilab goes above and beyond with respect to communication and availability. 

BACKGROUND

Introduce your business and what you do there.

PG Active is a women’s online sports and activewear e-commerce platform. I’m the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onilab?

Originally, we hired Onilab because we had a very large catalog of SKUs and we were having indexing optimization issues. We don’t have developers and consider Onilab as our in-house development team.

SOLUTION

What was the scope of their involvement?

Onilab does development work on our Magento platform. We use WordPress for the content and community parts of our site. Onilab does all of the frontend and backend work for both platforms. Onilab did integration with the payment gateways to reduce the website load time. Onilab also did work on our newsletter sign up. We’re still having some speed issues that they’re working on right now. They’ve done a lot of customized work based on optimization of the business. It’s not necessarily a direct reflection on what the customers need but backend things that will improve our business processes.

How did you come to work with Onilab?

We found Onilab on UpWork. We had used developers previously that we weren’t happy with. Because we don’t have in-house developers, we needed somebody who could sit on top of all of our projects and give suggestions about whether an idea was going to work or not.

How much have you invested with Onilab?

We have spent between $50,000 and $200,000 with Onilab so far.

If I were going to hire the same developer in New York, it would cost me $130,000 to $150,000 a year just for one developer. That’s not counting insurance or anything else.

What is the status of this engagement?

We started working with Onilab in October 2015, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

There are so many things we’ve done to optimize the site that it’s increased conversions. We implemented an on-site pop-up when we first started, and the conversion rate was sixfold. Most of the work that Onilab has done either on the frontend or backend have moved the needle significantly in our business. Before we do anything, we test it, so we know it works. Our vendors love our website.

How did Onilab perform from a project management standpoint?

We didn’t use Onilab's project manager in the beginning. We worked directly with the owner. Now we have a project manager, and I’d be able to comment on that further on. We’ve worked with lots of offshore development companies. Regarding communication and availability, Onilab is head and shoulders above anybody that we’ve worked with. I don’t know if that’s because we worked directly with Art [CEO, Onilab] but he’s always online. We use JIRA for all our task management which is clear and easy to streamline.

What did you find most impressive about Onilab?

I would say the communication is really good. I really enjoy the pushback that Onilab gives me because it makes me think. A lot of the firms we’ve worked with will just implement the idea, but Onilab will help us think through decisions with the future in mind and give reasons why it might not work. There’s much more of a team feeling.

Are there any areas Onilab could improve?

Looking back, our development process could’ve been better if we had used a project manager from the beginning. I know Onilab is hiring people, but because they’re small, they don’t have all the resources that a larger company does. That’s also a positive aspect because they do the grunt work and you don’t get all the bells, whistles, and smoke that you may get from a larger company. I wouldn’t have worked with Onilab this long if they weren’t a good company offering high-quality work.

5.0
Overall Score This is my score for the reasons I’ve stated before. Onilab tells us how they’ll do the sprints and gives us milestones that they’re going to hit. If the project is delayed even a day, they let you know. It’s a very collaborative effort.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Onilab's team is very clear about the project and how much time it will take. They meet deadlines, and the communication is great.
  • 5.0 Cost
    Value / within estimates
    I’m very happy with the value. I think if you’re looking at development as a whole comparing US to offshore, you can’t beat it. You can have three good developers for the price of one.
  • 5.0 Quality
    Service & deliverables
    As we expand our team, we will be expanding with Onilab if they continue to do great work. They have large clients too. We’re on a smaller scale compared to some of their other clients. We’ve been satisfied with the quality of their work.
  • 5.0 NPS
    Willing to refer
    I have already recommended Onilab.

Web Dev for E-commerce Site

"I've worked with a lot of agencies and Onilab is the first team that does what they say they can do."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2015 - Ongoing
Project summary: 

Onilab was responsible for designing and implementing the catalog of a new e-commerce website. They also helped to frame the actual architecture of the site, such as the method of collecting data and other important business tools. 

The Reviewer
 
1-10 Employees
 
United Kingdom
CEO, E-commerce Company
 
Verified
The Review
Feedback summary: 

It's a new brand, and so the company's ranking for certain keywords would not be so successful if it were not for the website's stable structure. Onilab was honest and trustworthy throughout the process, further convincing the client to rely on them for ongoing support. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an e-commerce company that sells cannabis seeds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onilab?

We needed help recreating our entire onsite template and CRM work in the backend.

SOLUTION

What was the scope of their involvement?

Onilab went through a process of designing and implementing a substantial product catalog from scratch. They helped with the design of the architecture itself in terms of business tools, where and how we were collecting data, and how we could make it manageable to consume. The site is very features-heavy. Promotions also needed to be created from scratch.

How did you come to work with Onilab?

I found them on oDesk, which is now Upwork, and saw some of their previous work. They were originally working on some backend issues for us and the projects continued from there. We were having issues with another agency, and Onilab took over the whole project after six months.

How much have you invested with Onilab?

We spent $150,000 on the project.

What is the status of this engagement?

We began the project in April 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

This was a new brand so there was nothing to compare it to. We’re ranking very successfully in Google for most of our target keywords. The reason we’ve been able to do that so quickly is because the structure of the site was so good. I’m happy with our relationship with them which is why we continue working with them.

How did Onilab perform from a project management standpoint?

Most of our work is done over HipChat. We also use JIRA to create and assign tasks. It helps us keep updated on who’s doing what. We use Skype for any calls we make. Any issues are taken care of fairly quickly.

What did you find most impressive about Onilab?

I’ve worked with a lot of agencies and Onilab is the first team that does what they say they can do. They delivered when they said they would and what they said they would.

Are there any areas Onilab could improve?

The depth of their team could be increased in terms of the number of people on their team.

5.0
Overall Score We treat them as part of our team, which shows how much we trust them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They’re not the cheapest but that’s not always a bad thing. I think we’ve received value for what we paid.
  • 5.0 Quality
    Service & deliverables
    They deliver what they say they’ll deliver when they say they’ll deliver.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Web Dev for Smartphone Accessory Vendor

"I found the agency takes its work seriously, gives honest pricing, and delivers flawless code."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Nov. 2017 - Ongoing
Project summary: 

Onilab provided full-time support to a Magento-based e-commerce platform. They fix bugs and implement larger development projects.

The Reviewer
 
11-50 Employees
 
Montreuil, France
Raphael Seroussi
CEO, Dovema
 
Verified
The Review
Feedback summary: 

Onilab has fully taken over all website maintenance and development, allowing for full focus on business development. Their team demonstrates a diligent work ethic, professionalism, and fair pricing on a regular basis.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Dovema. We sell accessories for smartphones and tablets through our site Gsm55.com.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Onilab?

We need a long-term partner specialized in Magento to maintain and develop our site.

What were your goals for this project?

We wanted a qualified, specialized person to provide us with consistent site support.

SOLUTION

How did you select this vendor?

I found the agency takes its work seriously, gives honest pricing, and delivers flawless code.

Can you go into detail about the services they provided and the scope of the project?

On a daily basis, Onilab fixes bugs in the system. They also intervene on larger ticket items that require more in-depth development.

What was the team composition?

Onilab has provided us with a full-time team member who has integrated well with our staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

By providing full-time support staff, Onilab allows us to focus on our main business.

How was project management arranged and how effective was it?

I’ve overseen the entire project with Onilab and the collaboration was highly successful.

What did you find most impressive about this company?

They demonstrated professionalism and executed their functions quickly.

Are there any areas where they can improve?

No, we’ve been very happy with their work so far.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer