Onilab is a software development company helping medium-to-large businesses worldwide maximize their potential with modern and reliable tech solutions. Since 2011, Onilab has gained the trust of numerous clients from the US, UK, EU, and Australia. We promote clean, functional code and strict deadlines because we genuinely care about your projects.
Magento Development
With a dedicated team of 30+ professional developers, the Onilab team delivers projects of any complexity level. Troubleshooting, technical support, performance optimization, migration, third-party integrations, customizations - you name it! Our team gets certified regularly to comply with the highest Magento development standards.
Salesforce Development
From consulting and administration to complex custom app development, Onilab is your partner for any Salesforce-related task. Augment your team with our seasoned Salesforce-certified developers or fully outsource the project to us.
E-commerce Development & UX/UI Design
We build, customize, and redesign online stores, always advocating for a user-centric and mobile-first approach. Be it Shopify, Magento, or other platforms, we’ll help you deliver a flawless user experience, resulting in growing conversions and customer retention.
The core area of our expertise is headless commerce architecture, particularly progressive web apps (PWAs). Going headless with us means transforming regular stores, from the backend to interface design, into fast and super-responsive web apps that are pleasant to interact with and purchase from.
Undisclosed
$50 - $99 / hr
50 - 249
Founded 2011
Total Reviews
12
Average Referral Rating
5.0
/5
Most Common Project Size
$50,000 to $199,999
$XX,XXX – $XXX,XXX
Focus
No data have been added yet...
Highly Rated Similar Providers
Onilab Review Insights
Overall Review Rating
5.0
Quality
5.0
Schedule
4.9
Cost
4.6
Willing to Refer
5.0
Top Mentions
Review Highlights
Effective Use of Tools
Onilab effectively uses project management tools like Jira and Slack, which facilitates smooth communication and task management.
Proactive Problem Solving
Onilab is appreciated for their proactive approach in identifying potential issues and suggesting improvements, rather than just following instructions blindly.
Occasional Delays and Budget Overruns
A few reviews mentioned that some tasks took longer than expected and occasionally went over budget, though clients often attributed this to the complexity of the projects.
Consistent Quality of Work
Clients consistently note the high quality of Onilab’s work. There are minimal bugs in their releases, and they maintain high standards in both frontend and backend development.
Trust and Reliability
Onilab has built a reputation for being trustworthy and reliable. Clients feel confident in their ability to deliver what they promise and continue to engage them for ongoing support.
Responsive and Budget-Friendly
Clients frequently praise Onilab for their responsiveness and budget-friendly services. They are quick to address issues and deliver updates, often within the same day or a few days.
CRM Consulting & SI for Nonprofit Christian Ministry
CRM Consulting and SI
Less than $10,000
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I really appreciate their expertise and their price point."
Aug 29, 2024
CEO, Faith 2 Faith Ministries, Inc
Tom Miyashiro
Nonprofit
New London, Connecticut
1-10 Employees
Online Review
Verified
Onilab provides Salesforce optimization services for a nonprofit Christian ministry. The team is responsible for consistently updating the database, cleaning data, and automating processes.
Onilab has provided seamless updates for the client's system. They fix issues and broken features, customize functionalities, and automate sales receipts. The team continuously improves and develops the system monthly. They are fast, responsive, and budget-friendly.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Faith 2 Faith Ministries, Inc
Describe what your company does in a single sentence.
We are a Christian non-profit that focuses on youth development and outrach efforts.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Onilab to accomplish?
Salesforce optimization
SOLUTION
How did you find Onilab?
Email marketing email
Why did you select Onilab over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from Onilab were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
The Onilab team came along side of us this year in a powerful way to update our database, clean up bad data, and automate our processes. The work is ongoing, but the system continues to improve month on month. The price is right and the team is very responsive! They work a la cart which allows us to use them as needed month on month.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They were able to clean out bad data and provide current updates to our system
They were able to fix broken features
They were able to customize functionality that we asked for
They were able to help us automate our sales receipts from another program into our system
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very quick. Sometimes the turnaround was on the same day. Other times it took a couple of days. Our assigned team member is very responsive to our needs.
What was your primary form of communication with Onilab?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I really appreciate their expertise and their price point. It allows us to make important upgrades within our reach.
Are there any areas for improvement or something Onilab could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Magento Platform Development for Luxury Fashion Retailer
Application TestingE-Commerce Development
$1,000,000 to $9,999,999
Mar. 2022 - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team was very responsive and essentially was an extended part of the onshore team."
Apr 28, 2023
VP of Digital Technology, The Webster
Ray Storey
Retail
Miami, Florida
201-500 Employees
Online Review
Verified
A luxury fashion retailer hired Onilab to develop and improve their Magento platform. They released business enhancements, deployed production and performance fixes, and improved the platform's UX.
Thanks to Onilab's help, the client's revenue from the digital platform increased by five times. The website's stability also improved, and any features and enhancement requests were completed consistently. They used an Agile methodology and showed flexibility throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP, Digital Technology of The Webster
Describe what your company does in a single sentence.
The Webster is a multi-channel luxury fashion retailer with boutique locations in the major fashion centers in the US and Canada.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Onilab to accomplish?
Stability and performance of the Magento platform
Consistent development and release process for new enhancements
SOLUTION
How did you find Onilab?
Online Search
Why did you select Onilab over others?
Pricing fit our budget
Great culture fit
Good value for cost
What was the size of Onilab’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provide ongoing development, QA and release functions for business enhancements
Develop, test and deploy production fixes and performance fixes
Provide U/X design and implementation services for consumer experience improvements
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Revenue increased 5x on digital platform
Site stability was improved 100%
Features and enhancment requests were delivered in a consistent and quality way.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team worked in a Agile methodology releasing features every two weeks
The team was very responsive and essentially was an extended part of the onshore team
Delivery was on time and with high quality
What was your primary form of communication with Onilab?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Flexibility
ability to adapt and adjust in the fast paced luxury fashion world
High core knowledge of the Magento Platform
Strong development skills
Are there any areas for improvement or something Onilab could have done differently?
Identify stack performance improvements more proactively
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Development for Custom Promotional Product
E-Commerce Development
$50,000 to $199,999
Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
“They allowed me to organize the development of how I wanted.”
Dec 18, 2019
Director, Promotional Product Retailer
Anonymous
Advertising & marketing
Cardiff, Wales
1-10 Employees
Phone Interview
Verified
Onilab constructed a Magento e-commerce site, optimizing it for SEO during the development. While the site has successfully launched, they continue to make enhancements as needed.
While the partner is still waiting on an ROI from their engagement, they’ve received positive feedback regarding the speed and efficiency of the site. They consistently exemplified diligence and commitment to their work throughout the project. Their flexibility was highly appreciated.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of a promotional keyrings company. We customize key rings for businesses. They provide us with their logo, and we use various materials to turn it into a keyring.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Onilab?
We had an outdated website that needed a more modern, usable platform. Our goal was to make it easier for our customers to navigate.
SOLUTION
What was the scope of their involvement?
They created a new e-commerce platform for our company using Magento. Our old site was on BigCommerce, and we needed a change. They developed the entire site, optimizing it for search engine results along the way. The initial site launched in the summer of 2019. We’re continuing to work on it together.
What is the team composition?
I primarily worked with a developer and an account manager. Sometimes, the director of the company would jump on calls with me as well.
How did you come to work with Onilab?
I found them on the official Magento developer site, which includes a list of top Magento developers. We contacted between 10–20 companies. Onilab was responsive and had a postal address in Bristol.
While they’re actually located in Belarus, that assured me that they work with companies in the United Kingdom and around the world. In addition to that, they were helpful over email from the start and their pricing was reasonable.
How much have you invested with them?
The redevelopment cost about $60,000.
What is the status of this engagement?
We started working together in September 2018, and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The analytics haven’t impressed me as much as I was hoping. However, those results aren’t the fault of Onilab. Growing the business will take some time. We’ve received loads of compliments about how easy the system works. Internally, we also feel that it runs much more smoothly than it did before.
How did Onilab perform from a project management standpoint?
I can tell that they work very hard on our account. We used Jira to keep track of project management. I set out the goals and project plan with their lead developer. They allowed me to organize the development of how I wanted, and I appreciated that. That level of flexibility can be rare in this field. We used Skype to communicate.
What did you find most impressive about them?
Their hard work and passion for their jobs were impressive. They were quite enthusiastic as well.
Are there any areas they could improve?
Sometimes, things would take longer than planned. We also ended up going slightly over budget. However, the project was complex, so I don’t fault them for that. That’s the nature of these sorts of developments.
Do you have any advice for potential customers?
Be precise with what is and isn’t included in your project’s scope.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Magento 2 Migration for Vaping Business
Web Development
$50,000 to $199,999
Oct. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"It was a sad day when we didn't need the developer full time any longer as he had become part of the team."
Nov 20, 2019
CTO, Eos Leisure Limited
Andy Rayner
Consumer Products
London, England
11-50 Employees
Online Review
Verified
Onilab provided a dedicated developer that migrated a Magento 1 website to a Magento 2 platform. Along the way, they performed custom development.
It was a seamless partnership aided by easy communication and the developer's skillset. The developer was easy to work with, as he required minimal supervision and quickly grasped stakeholders' goals.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We manufacture and retail vaping related products direct to customer via our e-commerce platform.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Onilab?
We needed to migrate our Magento 1 website to Magento 2 and make a significant amount of customisations to fit our business needs.
What were your goals for this project?
Successful migration to Magento 2 with no disruption to our business and processes. With the addition of some extra functionality, speed improvements and optimization.
SOLUTION
How did you select this vendor?
They contacted us via email.
Describe the project and the services they provided in detail.
Onilab provided a dedicated developer to us. We had the developer full time for one year. The developer was very adept in Magento 2. Daily communication was done via Slack and project tracking was done by Jira (provided by Onilab).
What was the team composition?
We just had a single dedicated full time developer.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Our experience with Onilab has been 1st class. The developer that was dedicated to us was fantastic. He knew exactly what he was doing and really got to grips with the understanding of our needs.
We didn't need to create complex detailed briefs - simple Jira tickets were more than enough to get the job done. Communication was a breeze via Slack. It was a sad day when we didn't need the developer full time any longer as he had become part of the team.
How was project management arranged and how effective was it?
There was minimal project management required, Jira was more than adequate to meet our needs.
What did you find most impressive about this company?
How simple it all was. We issued a simple test task at the start which was completed very quickly. We then formed a great working relationship with the dev and the whole project moved forward at a great pace.
Are there any areas for improvement?
None
RATINGS
5.0
"Fantastic company with exactly the results we'd hoped for"
Quality
5.0
Service & Deliverables
"Very well written code and great advice all the way through."
Schedule
5.0
On time / deadlines
"We didn't experience any issues at all with work scheduling."
Cost
4.0
Value / within estimates
"Not as cheap as going further east but you get what you pay for."
Willing to Refer
5.0
NPS
"Have already made recommendations.
Magento Optimization for E-Commerce Site
E-Commerce Development
$50,000 to $199,999
Feb. 2018 - Feb. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I have no complaints; we received the highest level of service."
Mar 26, 2019
CEO, SohoMod
Vadim Pautov
Consumer Products
Brooklyn, New York
11-50 Employees
Online Review
Verified
Onilab helped to expand, update, and optimize an e-commerce Magento website. They improved UX, site speed, search functionality, and helped clean up the code.
After Onilab's work, conversion on the site improved by 40%. Project management was handled effortlessly and the team impressed with their experience in e-commerce web development.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the founder and CEO of SohoMod and Noveistudio, online furniture and home design websites.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Onilab?
Our platform is built on Magento. We needed help redesigning the sites, optimizing the UX, and improving site load times.
What were your goals for this project?
We wanted to increase our sales and click-through rate.
SOLUTION
How did you select this vendor?
I found them on Google.
Describe the project and the services they provided in detail.
Beyond optimizing UX and site speed, they improved the search function, expanded and updated the site, and cleaned up the code.
What was the team composition?
We had a lean lead and two developers. Additionally, their CEO was always available to help resolve problems.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Our conversion rate improved by 40%.
How was project management arranged and how effective was it?
Onilab handled project management flawlessly. They excelled in quick communication and clearly explaining project updates in layman's terms.
What did you find most impressive about this company?
They had very in-depth e-commerce web development experience.
Are there any areas for improvement?
I have no complaints; we received the highest level of service.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"They were fantastic."
Cost
5.0
Value / within estimates
"They are definitely worth the cost."
Willing to Refer
5.0
NPS
Magento Web Dev & Redesign for Clothing Retailer
E-Commerce Development
$10,000 to $49,999
July - Nov. 2018
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Onilab was perfect for what we needed, and I would recommend them to anyone working with a Magento platform."
Nov 29, 2018
Marketing and Communications Manager, SRC Health
Gene Stark
Healthcare
Melbourne, Australia
11-50 Employees
Online Review
Verified
Onilab designed and developed a new website for a restorative clothing line company. Working with a Magento platform, they implemented applications for a customer loyalty program and an online ordering system.
Onilab perfectly suited the project’s requirements. Their Magento experience was evident and resulted in a valuable website that has helped increase conversion rates. The staff leverages a strong work ethic and a great attitude to meet all needs and deliver a worthwhile product.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the marketing manager in charge of all brand communications for SRC Health, a designer and manufacturer of clothing that is crafted to relieve the pain during pregnancy, after child delivery, after surgeries, or after exercise.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Onilab?
We hired Onilab to develop and design our website, implement some applications that our old site didn’t have, and maintain the site.
What were your goals for this project?
With the implementation of a loyalty program and an online ordering system, we hoped to improve our conversion rates and drive sales.
SOLUTION
How did you select this vendor?
We selected Onilab after a series of interviews with other Magento specialists. Our selection was based on a portfolio review, consideration of hourly fees, and the vendors’ submitted documents.
Can you go into detail about the services they provided and the scope of the project?
We provided a brief scope of what we sought for our final website. We suggested a number of Magento plug-ins and submitted example websites that had similar technological elements as what we wanted. As for the redesign, we offered some creative guidelines. We are not e-commerce experts, however, so we largely relied on Onilab for guidance.
What was the team composition?
Their senior developer also served as a project manager, while the UX/UI designer managed the redesign. Otherwise, I am unsure of the total team size.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
It is still early, but we have already seen a drastic improvement regarding site usability and our conversion rate. This is promising because the new design has not yet fully launched. The Return Merchandise Authorization module implementation, for example, has cut customer service time in half.
How was project management arranged and how effective was it?
We have used five different Magento developers since we began our business 10 years ago, and I’ve worked with three of those in my two and a half years here, and Onilab was by far the easiest to work with. We never experienced language or communication issues. We communicated well through Jira, and Onilab managed all time zone differences well thanks to effective planning and excellent availability.
What did you find most impressive about this company?
Onilab has a great attitude and work ethic. They challenged our ideas and made them better instead of blindly agreeing to our requests. Onilab’s ability to look beyond the brief and ask the right questions made the most significant difference.
Are there any areas where they can improve?
No. Onilab was perfect for what we needed, and I would recommend them to anyone working with a Magento platform.
RATINGS
5.0
"They are brilliant in every way."
Quality
5.0
Service & Deliverables
"I couldn't find a fault if I tried."
Schedule
5.0
On time / deadlines
"They worked well with our schedules."
Cost
5.0
Value / within estimates
"Their cost structure is very reasonable."
Willing to Refer
5.0
NPS
"I have already made a number of referrals.
Ongoing Magento Dev for Fashion Retailer
Custom Software Development
$50,000 to $199,999
Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“It is refreshing to work with an agency that gets the job done.”
Oct 5, 2018
Founder, Online Fashion Store
Anonymous
Retail
London, England
11-50 Employees
Online Review
Verified
Onilab provides comprehensive Magento development and support services for an online store. The team has assisted with UX design, CRO, payment integration, and custom features.
Onilab reliably delivers high-quality output, no matter the project size. The team is helpful, proactive, and collaborates smoothly with internal staff. Their proactive approach and strong work ethic continue to impress.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the owner and founder of an online retailer for women's fashion.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Onilab?
Like many e-commerce retailers, we do not have developers in-house. Instead, we chose to work with an external web development company.
What were your goals for this project?
Our code was unstable, so site performance was a major issue. Another challenge was getting the work done on time and within budget.
SOLUTION
How did you select this vendor?
We've worked with several different agencies over the years, many of which were outsourcing work to overseas developers and charging us a premium. We decided to give Onilab a try, and we haven't looked back since.
Can you go into detail about the services they provided and the scope of the project?
They’ve worked on almost every aspect of a Magento store, including UX, design, conversion rate optimization, payment integrations, and custom functionality.
What was the team composition?
We've worked with 2–3 developers and a UX designer from Onilab.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Onilab continues to meet project goals, big and small. It is refreshing to work with an agency that gets the job done. Working with Onilab has allowed us to be more proactive with our store development. They have helped us realize our potential as a business.
How was project management arranged and how effective was it?
We manage the projects in-house and allocate the work to their team. Tasks are carried out via Jira and Slack.
What did you find most impressive about this company?
Onilab has a can-do attitude and strong work ethic. They are always willing to help regardless of the challenge. Most impressively, the team works seamlessly with our own staff, almost as though they are an extension of our company.
Are there any areas where they can improve?
I don't believe there is anything that sticks out here. Onilab has delivered on all fronts.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Web Development for E-commerce Business
Web Development
Confidential
June 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team has incredible programming skills and are such hard workers."
Sep 22, 2017
Owner, Bright Star Kids
Susan Cooper
Consumer Products
Australia
1-10 Employees
Phone Interview
Verified
Onilab provides development support for an E-commerce website. Initially, their team improved its speed and mobile responsiveness, and they continue to help with other programming tasks and some design work.
The quality of their work is exceptional. There have been very minimal bugs, and Onilab has been very good about fixing any problems that do arise. They could improve some aspects of their project management, but overall, their expertise and reliability have made the partnership easy and well worth the cost.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Our business is called Bright Star Kids, which started in 2005. We have a pure play e-commerce business that specializes in producing personalized products for children, including name labels, wall art, and school supplies. We print everything on demand here in Australia, but ship all over the world. Our customers can preview their products before they buy, which is then pushed through to our printing software. This requires our website to be very technically advanced.
I am one of the owners of the business, and my focus is on the creative aspects. I lead the design and marketing teams at Bright Star Kids. We are continually looking to expand and improve our range of products to keep up with the current trends. Our website needs to be able to continually grow with us and adapt to the various changes that always happen.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Onilab?
We were working with a development company in Sydney. They had a huge development team, based in Belarus. Their fees were incredibly high, but we felt that no important work was getting done. We were suspicious that their code was being poorly implemented, which ended up being the case. This is why our website kept “breaking” every time a new release happened. We were with this company for nearly 2 years and they had built our website from scratch on the Magento platform. However, a year after it went live it became apparent that we were just paying for bugs to be fixed rather than spending those resources on creating new projects to improve our website’s functionality. By the end of our relationship with them, we seemed to just have weekly after weekly meeting and nothing was getting done.
We were in a very difficult situation, and we didn’t know what to do. If we were to go with any other firm in Australia, we would most likely run into the same situation, where they would be charging us an absolute fortune and we wouldn’t get the work done that was needed for our very complex website. We were very fortunate to find Onilab, and after checking up on all their referrals, including talking to one of their clients in New York, we felt relatively comfortable taking a huge leap of faith and moving development firms.
SOLUTION
What was the scope of their involvement?
When Onilab first took over, they set about making our site faster. This was due to take our last firm an entire month just to “investigate”, whereas Art [CEO, Onilab] and his team actually did it within a few weeks. Afterwards, they took over the very, very long list of small projects that needed to be completed. Once these were all successfully completed, they moved on to upgrading our checkout, and they are currently in the process of reconfiguring our entire website to be truly responsive on mobile and desktop.
They are also working on a very big project that will completely transform our printing process, which is under wraps until the launch, which is due by the end of October. They mainly work on all the technical programming aspects of our site, but they have also assisted us with some design work for our page layouts, which has been a brilliant help to our very busy team.
How did you come to work with Onilab?
We had been looking for another development company for over 6 months. However, since we’ve had years of experience dealing with expensive Australian based firms, we were very cautious during the selection process. We didn't want to end up in another situation where we were spending ridiculous amounts of money trying to keep our website up-to-date.
A sales representative from Onilab, who was really lovely to deal with, contacted my partner Nigel through LinkedIn. They started a conversation about how Onilab could help us. Since they were also based in Belarus, where our old firm’s developers were located, we felt this could be the perfect fit, essentially cutting out the middle-man. We talked with Alex from Onilab and lots of their current customers, who all highly recommended Art and his team. It was very risky for us to switch providers, but we decided that it was riskier to continue with our old firm and waste money. It was a great decision.
What is the status of this engagement?
We started working with Onilab in June 2017, and we are planning on continuing to work with them into the future.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their team has incredible programming skills and are such hard workers. Their work has been completed to an outstanding quality. They have done many releases and there have been very minimal bugs since they’ve started working on our project.
Whenever we go live with any new feature, I’m not worried that other aspects of our site not working. Where there have been any problems, Onilab fixes them immediately. It is a big relief that we no longer have to worry so much.
How did Onilab perform from a project management standpoint?
We use the Atlassian suite of products, along with Slack that allows us to chat in real time. If we were the kind of business owners who didn’t want to do any work at night, this could be a challenge, as there was a lot of Slacking happening in the first few months. This was inevitable due to the complexities of our website and how Onilab needed to get to know it.
However, in the last few months, things have settled down and we are able to communicate more through email, which makes it easier to manage during our working hours. Onilab pretty much keeps to their deadlines but this can be pushed out depending on the level of changes that our team gives them.
Overall we’re happy with their project management capabilities, but it might be the only thing that needs a bit of improving, just because they are so far away and we are in a different time zone.
What did you find most impressive about them?
They really care about what they do and they seem to know everything. I love that they won’t just do what you tell them to do. They will question why you want to do it if they think that there might be a better or cheaper alternative.
They have already helped us save thousands per month by getting rid of services that we didn’t need, including moving our hosting for our staging website. They are more a part of our team than they are an external supplier.
Are there any areas they could improve?
It would be amazing if they were in the same time zone as Australia. Having to discuss things at night is a bit tiring, especially if we’ve had a full day at the office. As we grow and don’t want to have to do this, we’ll need to see if we can have one of our team members work at night instead, which isn’t ideal. Nevertheless, it hasn’t been a huge issue for us, and we’re very happy to be working with them.
RATINGS
5.0
"Onilab are amazing to work with. They are very responsive to the most important tasks and have incredibly high standards for their coding. We're very happy we've switched to them."
Quality
5.0
Service & Deliverables
"Apart from a little bit of miscommunication, everything they have launched has been close to perfect. They are excellent at all the technical aspects of programming for the Magento platform, plus they go the extra mile to give suggestions for better ways"
Schedule
5.0
On time / deadlines
"The team at Onilab works very quickly and is on time for most of our smaller projects. For the more complex ones, they work to deadlines."
Cost
5.0
Value / within estimates
"Amazing value for money considering the high standard of work that we get, and especially in comparison to how much we were paying with our last firm."
Willing to Refer
5.0
NPS
"Absolutely recommend.
Software Implementation for Women's Footwear Business
Web Development
$50,000 to $199,999
Apr. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"It's been a really good experience from start to finish."
Mar 2, 2017
Head of Technology, Public Desire
Paul Berry
Retail
Manchester, England
11-50 Employees
Phone Interview
Verified
An online fashion retailer outsourced their software development work to the Onilab team. Onilab's developers have completed a number of different projects, including most recently, the integration of the e-commerce site's payment system.
The quality of the code is excellent, and the site is very stable. The Onilab team is flexible and can expedite tasks when necessary. In general, they have exhibited a very strong work ethic and sense of organization throughout the process.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Public Desire is an online fashion retailer dealing exclusively with shoes. I’m head of technology.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Onilab?
We don’t have any in-house developers so we wanted to use Onilab to do all of our software development for our website.
SOLUTION
What was the scope of their involvement?
They’ve done a number of projects for us on our Magento e-commerce website. Specifically, they have redeveloped the site's wishlist functionality, implemented a color swatch system on our product pages, and worked on the integration between Magneto and our email provider. Most recently, we’ve also integrated the Klarna payment system. I do the workload management but Onilab does all the development work.
How did you come to work with Onilab?
Onilab was working for Public Desire before I joined the team.
How much have you invested with Onilab?
We have spent between $50,000 and $200,000.
What is the status of this engagement?
We started working for them in April 2016, and the work is ongoing.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?
We have had no issues with the quality of the work. The number of bugs has been reduced. The quality of the code is exceptional.
How did Onilab perform from a project management standpoint?
A lot of the work is not managed, but they’re great at managing their workload and managing priority. We use JIRA and Slack to manage projects and communicate. We are happy with the number of resources they provided to work on the project.
What did you find most impressive about Onilab?
The quality of the code and the speed at which they can produce it is impressive. There have been times we’ve needed to get something into production the following day and they’ve happily worked through the night to get it done. Their work ethic is good.
Are there any areas Onilab could improve?
No. It was a good experience. I can’t think of anything they can improve.
RATINGS
5.0
"It’s been a really good experience from start to finish."
Quality
5.0
Service & Deliverables
"I’ve never had any issues with what they’ve produced."
Schedule
5.0
On time / deadlines
"They’ve occasionally worked overnight to get things done. They’re always willing to be flexible with their time."
Cost
4.0
Value / within estimates
"There are cheaper people but you get what you pay for."
Willing to Refer
5.0
NPS
"I have no reservations about recommending them.
Outsourced Dev for Fashion E-commerce Site
Web Development
$50,000 to $199,999
Oct. 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Onilab will help us think through decisions with the future in mind....There's much more of a team feeling."
Feb 28, 2017
Founder and CEO, PG-active
Allison Dorst
Retail
New Jersey, United States
11-50 Employees
Phone Interview
Verified
Onilab provides all of the development work for an e-commerce fashion site. Specifically, the client has leveraged Onilab's expertise to work on the backend and frontend of their Magneto and Wordpress platforms.
The development work is indispensable to the business. The vendors praise the website, and the stability of the site is significant for increasing conversions. Throughout the engagement, Onilab goes above and beyond with respect to communication and availability.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
PG Active is a women’s online sports and activewear e-commerce platform. I’m the founder and CEO.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Onilab?
Originally, we hired Onilab because we had a very large catalog of SKUs and we were having indexing optimization issues. We don’t have developers and consider Onilab as our in-house development team.
SOLUTION
What was the scope of their involvement?
Onilab does development work on our Magento platform. We use WordPress for the content and community parts of our site. Onilab does all of the frontend and backend work for both platforms. Onilab did integration with the payment gateways to reduce the website load time. Onilab also did work on our newsletter sign up. We’re still having some speed issues that they’re working on right now. They’ve done a lot of customized work based on optimization of the business. It’s not necessarily a direct reflection on what the customers need but backend things that will improve our business processes.
How did you come to work with Onilab?
We found Onilab on UpWork. We had used developers previously that we weren’t happy with. Because we don’t have in-house developers, we needed somebody who could sit on top of all of our projects and give suggestions about whether an idea was going to work or not.
How much have you invested with Onilab?
We have spent between $50,000 and $200,000 with Onilab so far.
If I were going to hire the same developer in New York, it would cost me $130,000 to $150,000 a year just for one developer. That’s not counting insurance or anything else.
What is the status of this engagement?
We started working with Onilab in October 2015, and the work is ongoing.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?
There are so many things we’ve done to optimize the site that it’s increased conversions. We implemented an on-site pop-up when we first started, and the conversion rate was sixfold. Most of the work that Onilab has done either on the frontend or backend have moved the needle significantly in our business. Before we do anything, we test it, so we know it works. Our vendors love our website.
How did Onilab perform from a project management standpoint?
We didn’t use Onilab's project manager in the beginning. We worked directly with the owner. Now we have a project manager, and I’d be able to comment on that further on. We’ve worked with lots of offshore development companies. Regarding communication and availability, Onilab is head and shoulders above anybody that we’ve worked with. I don’t know if that’s because we worked directly with Art [CEO, Onilab] but he’s always online. We use JIRA for all our task management which is clear and easy to streamline.
What did you find most impressive about Onilab?
I would say the communication is really good. I really enjoy the pushback that Onilab gives me because it makes me think. A lot of the firms we’ve worked with will just implement the idea, but Onilab will help us think through decisions with the future in mind and give reasons why it might not work. There’s much more of a team feeling.
Are there any areas Onilab could improve?
Looking back, our development process could’ve been better if we had used a project manager from the beginning. I know Onilab is hiring people, but because they’re small, they don’t have all the resources that a larger company does. That’s also a positive aspect because they do the grunt work and you don’t get all the bells, whistles, and smoke that you may get from a larger company. I wouldn’t have worked with Onilab this long if they weren’t a good company offering high-quality work.
RATINGS
5.0
"This is my score for the reasons I’ve stated before. Onilab tells us how they’ll do the sprints and gives us milestones that they’re going to hit. If the project is delayed even a day, they let you know. It’s a very collaborative effort."
Quality
5.0
Service & Deliverables
"As we expand our team, we will be expanding with Onilab if they continue to do great work. They have large clients too. We’re on a smaller scale compared to some of their other clients. We’ve been satisfied with the quality of their work."
Schedule
5.0
On time / deadlines
"Onilab's team is very clear about the project and how much time it will take. They meet deadlines, and the communication is great."
Cost
5.0
Value / within estimates
"I’m very happy with the value. I think if you’re looking at development as a whole comparing US to offshore, you can’t beat it. You can have three good developers for the price of one."
Willing to Refer
5.0
NPS
"I have already recommended Onilab.
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