onGlobal

BACKGROUND

Please describe your company and position.

I am the Director of Café Origen Selecto

Describe what your company does in a single sentence.

We supply organic coffee from Mexico directly to your establishment. We install fully automatic machines on loan, train your team, and provide technical support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire onGlobal to accomplish?

• Digitize our company's sales process
• Establish a digital presence tailored to our target customer segment
• Increase our sales

SOLUTION

How did you find onGlobal?

Other

Why did you select onGlobal over others?

• Great culture fit
• Good value for cost

How many teammates from onGlobal were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included:

- Diagnosis

- Strategy definition

- Interface design

- Implementation

- Channel management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from 20% to 80% in the digitization of our business process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The dates were always agreed upon. In general, they met all the deliverables.

What was your primary form of communication with onGlobal?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their ability to grasp the objectives and meaning of our company, translate it into actions, and execute them successfully, even when dealing with people who come from another country and another culture.

Are there any areas for improvement or something onGlobal could have done differently?

It's been many years of relationship and sometimes it's difficult to readjust to different people taking on the role of managing an account.

BACKGROUND

Introduce your business and what you do there.

I'm the director of a retail company. Our company has been in the market for 85 years and sells industrial supplies, steel products, machines, tools, and welding products. We have branches in two cities and are part of a hardware chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with onGlobal?

We have technical products and complex catalogs with many attributes. We also have business units that require a qualified team to reflect the commercial operation online.

SOLUTION

What was the scope of their involvement?

onGlobal has worked on the development and evolution of our e-commerce platform. The team has also integrated our ERP system and implemented a B2B system for orders. The platform has more than 5,000 SKUs and is integrated with payment processors like Payway and ClearSale, logistics with Andreani and OCA, and ERP Paljet, among others.

What is the team composition?

We've worked with 2–5 teammates from onGlobal.

How did you come to work with onGlobal?

We found onGlobal through a referral. We chose them over other options because they had high ratings and were close to my geographic location.

What is the status of this engagement?

We started working with onGlobal in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

onGlobal has created and evolved our digital channel as a business unit. The channel has reached 12% of our company's total revenue.

How did onGlobal perform from a project management standpoint?

onGlobal's deliveries usually respect the time and costs.

What did you find most impressive about them?

I'm impressed by onGlobal's technical capacity and quality.

Are there any areas they could improve?

I don't think there's anything they can improve.