Onetree

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of a data analytics survey solutions operation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OneTree?

I worked with them extensively because we have many clients in need of web and database development.

SOLUTION

What was the scope of their involvement?

I’ve done numerous development projects with them, but the most substantial one was for a federal agency that was in need of a mobile application. They took the lead on app development, social media marketing, and launch. 

What is the team composition?

When we’re in the middle of a project, I’m in contact with 2–3 teammates. They have key project managers that I interface with. The project managers then communicate tasks to the rest of the team. 

How did you come to work with OneTree?

Before I started this company, I was working at Cornell University. I had kept in contact with a data scientist who served as a guest speaker for me in the past. When started this company, I reached out to him for help. He introduced me to them.

How much have you invested with them?

We spent at least $500,000–$600,000 with them. 

What is the status of this engagement?

We started working with them in September 2014, and our teams have an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was so successful that we received three rounds of funding for it. That was largely because of their work. They were able to apply state of the art technologies to their solutions. Clients have been overwhelmingly satisfied. Some have even been collaborating with OneTree for several years. 

The quality of their work is outstanding. Accuracy is everything in this field, and they’re consistently able to deliver in that area. They’re professional, easy to work with, and have a great understanding of their industry. That gives me confidence in their skills without much oversight on my part. I’ve referred others to them as well, and they’ve had nothing but positive experiences.   

How did OneTree perform from a project management standpoint?

We used Slack for communication, which was excellent. They always had solid timelines and a project manager. Missed deadlines were never their fault. When things haven’t gone as planned, they’ve been very accommodating. They always adjust to our timeline, which is rare for tech companies.

What did you find most impressive about them?

Their breadth of services is quite impressive. They’re able to service both private and public sectors. Offering solutions to unexpected problems, they proactively look for ways to ensure success. It’s hard to find an organization that can clearly translate technical endeavors into something that a non-technical person could understand. They do that exceptionally well. 

Their team works hard to develop its own people and give back to their community. That’s something that our clients are always very impressed with. They’re giving their own people opportunities for betterment. 

Are there any areas they could improve?

I’d love for them to have physical offices in the area so we could see them more often. However, all of our work can be done virtually, so distance hasn’t been an issue at all. They have the right balance of customer service and technical skills.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of the Software Testing Bureau, a company that offers testing services.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address OneTree?

We hired OneTree for their development services.

SOLUTION

What was the scope of their involvement?

We created a tool for test automation, and OneTree was responsible for the frontend development. The main goal of this tool was to allow non-technically-savvy users to perform test automations themselves. To achieve that, we were looking to create a nice, intuitive interface that could be used by anyone. They use React to build the platform. 

What is the team composition?

We’ve worked with about six people in total. There was a senior developer,  a junior developer, and a UX lead. Later on in the project, two more developers and a project manager joined.

How did you come to work with OneTree?

We are both based in Uruguay, so we knew about their company and their experience with building frontend technologies. Further, we’d partnered with them in the past, in a project where we actually had provided them services, so it seemed like a good idea to work with them again, this time as clients.

How much have you invested in them?

We’ve spent about $50,000.

What is the status of this engagement?

We started working with them in March 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are still in the process of finalizing the tool before sending it to market. However, all of the comments we’ve received thus far are great. The product is intuitive and visually-appealing, two of the most important factors to us. When we do launch it, we have great sales expectations. As our sales cycle grows, we expect to continue working with OneTree to provide updates and new developments.

How did OneTree perform from a project management standpoint?

We’ve used different communication channels throughout the project. We’ve also had weekly follow up meetings. Our technical teams are in touch every day. So far, everything has gone smoothly. 

What did you find most impressive about them?

Their commitment to deliver a quality product has been evident throughout the entire process.

Are there any areas they could improve?

No, there’s nothing that comes to mind. It was a great first experience for us.

BACKGROUND

Introduce your business and what you do there. 

Lentesplus is an online eyewear store operating in Colombia, Mexico, Chile, and Argentina. I am the company’s founder and CEO.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address OneTree?

We hired them to upgrade our e-commerce platform. 

SOLUTION

What was the scope of their involvement?

We were using Magento Open Source 1.9 and we wanted to upgrade to Magento 2.3, the enterprise cloud version. We were looking to improve the functionalities both for our clients and ourselves, and to improve our productivity with this. They used an agile methodology, which was key to the success of the project.

What is the team composition?

We worked with around eight or nine people.

How did you come to work with OneTree?

We had a selection process where we interviewed companies that were recommended by Magento, and OneTree was among them. They ended up being the ones selected in the process because of their transparency.

We felt that we were able to communicate better with them than with other agencies. We were also impressed with their flexibility. They were more willing to adapt to our needs and to the particularities of the project.

How much have you invested in them?

We’ve invested around $250,000 USD.

What is the status of this engagement?

We started working with them in November 2018, and we continue working with them on an ongoing basis. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rate passed from 1.2 to 3.5 immediately after the project was implemented. Additionally, the number of tickets received by our client service center decreased by 40%, which means that the improvements in the platform allowed our clients to sort everything out by themselves.

How did OneTree perform from a project management standpoint?

At some point in the project we had to change the methodology, but that was caused by inner changes in our company which forced us to delay the project. They were very flexible and understanding. They showed their commitment to work with us as a strategic partner more than just a service provider.

What did you find most impressive about them?

Something that stands out about them is their communication. It’s always is fluid and transparent. That is very relevant when you have projects this big. Working them gave me peace of mind.

Are there any areas they could improve?

For very specific projects, they are short on developers. For example, we would like to implement PWA into our platform and they might not have enough developers with expertise in this technology.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager of a department store in Panama. We offer a wide range of affordable, modern, and functional products for the home, fashion, furniture, and décor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Onetree?

We partnered with One Tree to ensure our e-commerce platform’s technical stability, implement improvements and new features, provide expert support, and optimize internal processes efficiently.

SOLUTION

What was the scope of their involvement?

One Tree manages the technical aspects of our operational e-commerce platform, including system maintenance, new feature development, troubleshooting, and timely updates to ensure stability, improve existing implementations, and deliver new functionalities.

What is the team composition?

We work with three core team members, and additional specialists are included as needed for specific requests.

How did you come to work with Onetree?

We found them through direct contact with their sales representatives. We selected them due to the confidence they inspired from the start, their certifications, strong reviews, and proven track record.

What is the status of this engagement?

We began working with them in July 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Onetree’s work has led to reduced resolution time for technical issues, improved website stability, and smoother navigation, which has resulted in higher customer retention and, consequently, increased order completions. We’ve seen consistent growth of over 25% in key metrics such as resolution time, website stability, and customer retention.

Overall, these improvements have contributed to a more reliable and efficient e-commerce operation, supporting growth and customer loyalty. Additionally, they have helped expand our online customer reach to areas where our physical stores do not have access, increasing our overall customer volume.

How did Onetree perform from a project management standpoint?

Onetree’s project management is efficient and well-organized. They consistently deliver on time, with fast turnaround on deliverables and minimal delays. We communicate via Slack and calls.

What did you find most impressive about them?

Their combination of technical expertise, responsiveness, and openness to maintain direct communication with the technicians in each area is impressive. This approach makes it easier for projects to be carried out efficiently and without delays.

Are there any areas they could improve?

I’m satisfied with the service provided and have no suggestions for improvement.