Olive Street Design

BACKGROUND

Introduce your business and what you do there.

I am the managing partner of SBR Events Group, and the director of culinary for our catering companies. We are a group of three different companies, including an event and decor company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Olive Street Design?

We wanted all of our websites to be unique to their brand, but also have consistency across the group, so it was clear we were the same company. We also wanted to update our web presence. All our websites were out of date and we needed to bring them into 2017.

SOLUTION

What was the scope of their involvement? 

We had a meeting and we looked through other websites, letting them know what we liked and didn’t like. We then provided them with pictures and content for our website. Through those meetings and with that content, they were able to develop what we wanted. They took our ideas from what we had on paper and brought them to life. With some tweaking after they got started, we were able to get the results fairly easily.

One feature that was important for us was to have our websites be mobile-ready, allowing them to be converted for a tablet, phone, or desktop. We wanted people to be able to click-to-call straight from the site on their phone. This was a big change for us. It’s still a basic website, but we wanted it to be aesthetically pleasing, user-friendly, and suitable to use on all devices. They were able to meet those needs.

They also did some SEO work for us, in addition to creating some copy on the pages; they worked together with our marketing director for that.

How did you come to work with Olive Street Design?

The previous owners of the company recommended them to us.

How much have you invested in them?

About $10,000.

What is the status of this engagement?

We started working with them in March 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The websites have definitely benefited our business. We get leads from them, people tell me the sites look great, and I am happy with the way they look. They are current and really show our brands. I think they did a great job under the direction of our team.

How did Olive Street Design perform from a project management standpoint?

They combined what they know with the direction of our team, and the end result was great. They were responsive as well.

What did you find most impressive about them?

They are personable and easy to talk to. When I need something, I reach out to Nat, who is the owner, and he takes care of me. We have a good relationship. For the most part, they are accessible, and that is huge for me in the IT world, because other companies we work with can be hard to get direct contact with, but that is not the case with them.

Are there any areas they could improve?

Their content creation and ability to work without as much direction. I don’t know how realistic that is for those type of companies, but it would be great if I could tell them what I want and have them do it, instead of it being a team effort to get to where we wanted to go.

BACKGROUND

Introduce your business and what you do there.

I am the director of marketing at Anthony Michael Interior Design, Ltd., a high-end residential interior design firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Olive Street Design?

Our goal was to create a brand identity in a competitive industry and in a larger market share in Chicago.

SOLUTION

What was the scope of their involvement?

We have worked with Olive Street Studios for a couple of years. They handle our website, landing pages, print, media, press kits, and business cards.

They helped us fine-tune and tailor our website. They completely redesigned it, added separate pages regarding press, and created specific landing pages for people to find us through Google searches. We revamped our entire image and branding through them. We constantly update the press portion of the site to include new magazines and publications that we have been featured in. These are added with links that take the viewer directly to the magazine article. We also added headshots, bios, and profiles of our staff. We really took things up a notch with Olive Street Studios.

Their creative team of a lot of younger people can easily answer my questions and handle the tech portion of things. In addition to redesigning the website, they also take care of all the analytics and keep me updated on SEO. They show me what keywords people are using to find us, how many visits we are getting to our site, and how long they are on the site, as well as how our site is doing in comparison to our competitors’ sites in the Chicago market. They also show us our national ranking for websites in that market.

How did you come to work with Olive Street Design?

We found Olive Street Design through their great reputation. They are a small, hands-on firm, and we were referred through long-time friends.

How much have you invested in them?

We have spent upwards of $10,000 with them.

What is the status of this engagement?

They have been working with our firm for years, but I personally started working with them seven months ago. The work is ongoing on an almost daily basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I meet with them in person, they show me how our website is doing in comparison to our closest competitor. This comparison offers me insight into things that we should do and things that we do correctly.

Nat, the owner, suggested creating landing pages. We have a landing page for our target area in Chicago that pleased us with 26 views last month, almost one per day.

How did Olive Street Design perform from a project management standpoint?

I act as the project manager. They do what I ask them to do, and they offer their input as well as suggestions. They are great and always efficient; they get things done. They are very agreeable to make changes. I throw a lot at them last minute, and they always respond quickly.

What did you find most impressive about them?

They are small, creative, and local. They are a very forward-thinking firm.

Are there any areas they could improve?

We have had our ups and downs, but overall things have gone very well.

I receive calls daily from other firms that want our business; they want to show us what we are doing wrong and how we can improve on it. I meet with them, but none compare to what Olive Tree is doing for our company. We are happy with them.

BACKGROUND

Introduce your business and what you do there.

Tricoci University of Beauty Culture is a premier beauty education provider for cosmetology, aesthetics, manicuring, and barbering. I’m the VP of marketing and communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Olive Street Design?

We needed a new website. Ours was outdated and hard to navigate. 

SOLUTION

What was the scope of their involvement?

We worked with Olive Street Design to create the architecture for the site. We did a complete revamp of our website with a responsive design, new navigation, and a site rollout based on our true brand standards.

We gave them a navigation map of how we would like the site to be structured and they did the wireframes, the design, etc. We provided imagery assets and a 14-page brand standards guideline for the company. Some of the special features include building out multiple lead forms that would integrate with our CRM [customer relationship management] system. We coded each form differently so we could tell where the leads were coming from on the site. We built our site on WordPress which has been much easier for our marketing manager to use. We have a custom image gallery, a custom video gallery, and a social media wall. We provided all the content and we handle the majority of the SEO [search engine optimization]. They provide feedback annually so we know what’s going with our keywords and other SEO work. They’ve also designed five custom vehicle wraps.

They helped us through the whole design process and development. They continue to work with us on backend development for when we need to make updates that are outside of our current online marketing manager’s capabilities.

How did you come to work with Olive Street Design?

My marketing manager had worked with them on other projects. When we put the project out to bid, they seemed to understand what we were looking for and were willing to put in the time to understand our brand and deliver what we wanted. Other firms were not as adept at creating the brand we wanted or they were trying to have the website do something different than what we wanted.

How much have you invested with Olive Street Design?

We’ve spent between $10,000 and $50,000 with them in total.

What is the status of this engagement?

We started working with them in the spring of 2015 and the work was completed in three months. They provide ongoing support for the website and we’ve also used them for other projects.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve seen our traffic more than double compared to our previous site. The engagement is up quite a bit and the bounce rate is down by 10%. The inquiries we receive through our website have gone up about 50% year over year.

How did Olive Street Design perform from a project management standpoint?

They delivered on time and were very easy to work with. They gave us consistent updates, and if they needed anything from us, they let us know. We didn’t feel like we had to manage them.

What did you find most impressive about Olive Street Design?

They delivered on what was promised. They met the deadlines and had a sense of urgency to do so. They were very easy to work with. I really appreciate their willingness to go into a new industry vertical and really understand the business and what will work for that specific industry.

Are there any areas Olive Street Design could improve?

I don’t think I’ve been involved in a complete website overhaul that has gone as smoothly and seamlessly as this one.

BACKGROUND

Please describe your company and position.

I am the GENERAL MANAGER of NEW BATH HOTEL & SPA

Describe what your company does in a single sentence.

Newly renovated 54 room spa hotel situated in the Peak District.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• We hired Olive Street design create a new website for New Bath Hotel & Spa.y

SOLUTION

How did you find Olive Street Design?

• Referral
• Clutch Site

Why did you select Olive Street Design over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Olive Street Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Running a hotel in England comes with unique challenges, especially when it comes to meeting guest expectations online. We needed a website that would not only showcase our hotel but also make booking and navigating easy for our guests. We found Olive Street Design on Clutch and hired them to create a new website for New Bath Hotel & Spa.

Olive Street Design handled everything from planning and design to the final launch. They worked closely with us to capture our hotel’s character and built a website that reflects the luxury and comfort we offer. They created a custom layout, optimized it for mobile use, and built a smooth booking system. The whole process was focused on making the site both beautiful and practical.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been excellent. Since launching the new site, we’ve noticed a boost in online traffic and more direct bookings. Our guests have given us positive feedback, especially about how easy it is to make reservations and navigate the site. This project has been a big win for our hotel, as it’s given us an edge in a competitive market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Olive Street Design kept us in the loop, giving regular updates and responding quickly to any questions or suggestions. They were organized and stayed on schedule, making the whole process easy for us to manage alongside our usual operations.

What was your primary form of communication with Olive Street Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their attention to detail and commitment to our vision. They didn’t just build a website—they really worked to capture the feel of our hotel. Their creativity and understanding of the hotel industry helped us stand out online. They took the time to get it right, and it shows.

Are there any areas for improvement or something Olive Street Design could have done differently?

Honestly, we had no issues. They were responsive and open to feedback, adjusting things as needed. It’s clear that they care about client satisfaction, and we’re happy with the end result.

BACKGROUND

Please describe your company and position.

I am the SEO Manager of Rankings.io

Describe what your company does in a single sentence.

Marketing Service, we are purpose-built with one goal in mind: delivering exceptional results for attorneys without compromising on customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• We hired Olive Street Design to build Content for sales and marketing campaigns and SEO content.

SOLUTION

How did you find Olive Street Design?

• Referral
• Clutch Site

Why did you select Olive Street Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Olive Street Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Olive Street Design helped us build material to start a sales and marketing campaign and to enhance our SEO. They took the initiative right away to assist set up a simple procedure for us to catch up with our marketing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Olive Street Design created an overview of what was required and concentrated on producing the two categories of material that we required.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management has been provided, they are very open to communication and suggestion, and also they delivered the project on time

What was your primary form of communication with Olive Street Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their openness is Outstanding and they have good teamwork and communication skills

Are there any areas for improvement or something Olive Street Design could have done differently?

No suggestion. They did a good job, and we are satisfied.

BACKGROUND

Please describe your company and position.

I am the Financial Director of Entangled Publishing

Describe what your company does in a single sentence.

Entangled Publishing is a Independent Publisher of Romantic Fiction, in both the Adult and Young Adult Markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• We hired Olive street design to develop a website for our publishing model

SOLUTION

How did you find Olive Street Design?

• Online Search
• Referral

Why did you select Olive Street Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Olive Street Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Olive street design is developing a website for our publishing model for authors to have quality editing , commercial covers of their books.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Olive street design develop a website that does evertything we need to do and it was faster.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Olive street design respond to our needs anytime and delivered the project on time.

What was your primary form of communication with Olive Street Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Olive street design have good teamwork skills.

Are there any areas for improvement or something Olive Street Design could have done differently?

Olive Street Design did a great job and developed a website that satisfied us.

BACKGROUND

Please describe your company and position.

I am the Head of Global Business Development of Taproot Foundation

Describe what your company does in a single sentence.

The Taproot Foundation is a nonprofit organization that connects nonprofits and other social change organizations with skilled volunteers through pro bono service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• Web design

SOLUTION

How did you find Olive Street Design?

Clutch Site

Why did you select Olive Street Design over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Olive Street Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Olive Street Design delivered a professional website for Taproot Foundation. They covered design, navigation, and functionality effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Olive Street Design created a professional website for Taproot Foundation. They improved user experience, resulting in increased engagement and better online visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Olive Street Design impressed with their web design for Taproot Foundation. Their project management was effective, but some items were slightly delayed.

What was your primary form of communication with Olive Street Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Olive Street Design exceeded expectations with their web design for Taproot Foundation. Their creativity and attention to detail truly stand out.

Are there any areas for improvement or something Olive Street Design could have done differently?

Olive Street Design created a visually appealing website for Taproot Foundation. However, their communication and project management could have been more streamlined for a smoother process.

BACKGROUND

Please describe your company and position.

I am the Founder and Executive Chairman 

Describe what your company does in a single sentence.

providing delicious food and beverages, creating a pleasant atmosphere, and delivering excellent customer service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• I wanted a website that was modern, attractive, and easy to navigate.
• I needed a website that could be easily updated with new content and information, as my business is constantly evolving.
• Lastly, I wanted a website that was optimized for search engines, so that potential customers could easily find me online. Olive Street Design was able to accomplish all of these goals and more, creating a website that I'm proud to show off to my customers and business partners.

SOLUTION

How did you find Olive Street Design?

• Online Search
• Clutch Site

Why did you select Olive Street Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

• A brand new, custom-designed website, built from scratch to meet my specific needs and preferences. 
• A content management system (CMS) that allows me to easily update and add content to the website. 
• Search engine optimization (SEO) to improve the website's ranking on search engines like Google. 
• A responsive design, meaning the website looks great on all devices, including mobile phones and tablets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A significant increase in traffic to the website, driven by the improved SEO. 
• A higher conversion rate, meaning more website visitors were taking action (such as filling out a contact form or making a purchase). 
• Improved customer satisfaction, based on feedback from website visitors and customers. 

Overall, the project was a success and met or exceeded all of my expectations. I am very pleased with the outcome and am confident that the website will continue to drive growth and success for my business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for my website design project with Olive Street Design was excellent. The team was always responsive to my questions and concerns, and they consistently met or exceeded all deadlines. They were also very good at communicating progress and updates throughout the project, which gave me peace of mind and confidence that everything was on track. 

Even when unexpected issues arose, they were quick to come up with creative solutions and get the project back on track. In short, their project management was top-notch, and I was very satisfied with the level of service and support I received.

What was your primary form of communication with Olive Street Design?

In-Person Meeting

What did you find most impressive or unique about this company?

There were many things I found impressive about Olive Street Design, but the most impressive thing was their commitment to customer satisfaction. They went above and beyond to ensure that I was happy with the project and that the website met all of my needs. They were always available to answer questions and provide support, even after the website was launched. 

They also offered helpful suggestions and advice throughout the project, based on their extensive experience and expertise in web design. Overall, their focus on customer satisfaction and their willingness to go the extra mile really set them apart from other companies.

Are there any areas for improvement or something Olive Street Design could have done differently?

While I was extremely satisfied with the overall project, there were a few small areas for improvement. Firstly, the initial timeline for the project was slightly too aggressive and could have been more realistic. Secondly, some of the initial mockups of the website design were not quite in line with my vision. 

However, the team was quick to make revisions based on my feedback and ultimately delivered a design that I was very happy with. These were minor issues and did not detract from my overall satisfaction with the project.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Olia plumbing and heating

Describe what your company does in a single sentence.

My company specializes in Plumbing works

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Olive Street Design to accomplish?

• To help us create a website that represents us very well and showcases our professionalism
• To help us establish an online presence so we can take good advantage and leverage local google searches

SOLUTION

How did you find Olive Street Design?

Referral

Why did you select Olive Street Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Sometime in May 2018, i came across Olive street Design agency via personal recommendation from a friend who wouldn't stop singing their praises. This coincided with a time when i had decided to establish an online presence for my plumbing and pipe repair services and was in search of someone that could do a good job.

Since a close friend had recommended, i decided to give them a try. My experience with them was nothing short of blissful and educative. i realized that there wasnt much i knew about creating an online presence for a local business. I can say that my already high standards have gotten much higher because of them. Their customer relationship was just as amazing as their quality services I was offered business consulting services to educate e and help me make informed decisions about what to do.

I also enlisted their services to help me a stellar profile on Google My Business and to help create a website(one that from a recent survey we did, customers cited the website as a major deciding factor as to why they decided to enlist our services), content writing, and social media marketing, all for a not so high price.

I am not one to drop reviews especially ones this detailed but the survey and compliments from customers greatly influenced my decision and i decided to leave this review. Better later than ever, i guess. I have and will always recommend "Olive Street Design" to any local business thats interested in taking advantage of a strong online presence to boost sales. Thank you Olive Street Design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. An attractive, well organized website
2. Written content thats good good at convincing website visitors to make an enquiry
3. Fully functional and live Google my business profile
4. Educative and enlightening business consultation
5. increase in sales, customer enquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded well to my needs and did better than expected. Project delivery date was never extended unless i requested for an idea of mine to be integrated

What was your primary form of communication with Olive Street Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge, professionalism, how understanding they were and overall how easy they were to work with. They also consistently gave updates without me asking, this made me feel like i was a part of the project

Are there any areas for improvement or something Olive Street Design could have done differently?

Honestly, they should have asked me to leave a review sooner. i guess they wanted to earn it or something. Overall, they have a 100% score rating in my books

BACKGROUND

Please describe your company and your position there.

I am a breeder of dogs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Olive Street Design, and what were your goals?

I hired Olive Street Design to create and website for my business, something that was user friendly and efficient.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came recommended.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We consulted on the phone and then corresponded via email through the process.

How many people from the vendor's team worked with you, and what were their positions?

Three

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am not at that point yet.

Describe their project management style, including communication tools and timeliness.

We spoke frequently via email.

What did you find most impressive or unique about this company?

They really tuned into my needs and my style to make the perfect website.

Are there any areas for improvement or something they could have done differently?

None