Octavebytes Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.8
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Confusing Team Structure

Some clients find it confusing to identify the correct team members for different projects, indicating a need for clearer internal role definitions and communication channels.
Effective Project Management

Octavebytes is well-organized and delivers projects mostly on time. They keep clients updated on progress, even when facing challenges, ensuring transparency and trust.
Successful Project Outcomes

Octavebytes achieves measurable outcomes such as successful UAT checklists, smooth production migrations, and improved process flows, validating their project success.
Flexible Approach to Existing Products

Octavebytes is willing to work with and support existing products rather than pushing for complete rebuilds, which clients find less self-serving and more accommodating to their needs.
Responsive and Available Team

Clients appreciate Octavebytes’s responsiveness and availability. Key team members are always ready to address client needs, ensuring effective communication and project visibility.
Solution-Oriented Approach

Clients are impressed by Octavebytes's ability to find solutions to diverse requests, demonstrating their problem-solving skills and commitment to client satisfaction.

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Octavebytes Reviews

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IT Strategy Consulting Other Application Development
Confidential
Dec. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always find a solution to our requests no matter what."

Oct 5, 2023

Junior Project Manager, Boxie24

Michelle Bonney

Other industries
Netherlands
11-50 Employees
Online Review
Verified

Octavebytes manages the Salesforce optimization efforts of a storage company. They import personalized information to email templates, integrate AWS into Salesforce, and connect AWS data to Looker Studio.

Octavebytes has helped the client ensure the pickup process flow works with the new improvements. They've also enabled the client to produce accurate data reports and contact end customers from the correct number. Moreover, their team is organized and always provides solutions to the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Junior Project Manager of Boxie24

Describe what your company does in a single sentence.

Storage with free pickup service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octavebytes to accomplish?

Helping us improve our Salesforce processes/ environment
AWS implementations specifically for use with Salesforce
Data connections and support
Multiple projects

SOLUTION

How did you find Octavebytes?

Online Search

Why did you select Octavebytes over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Helping us improve our salesforce processes/environment. Improving our pickup process by:

ensuring the email templates get personalized information imported into them from various Salesforce objects
implementing a digital inventory list into our email templates AWS implementations specifically for use with Salesforce
To ensure that the two programs run seamlessly with each other
To ensure that the customer feels like they are being dialed from a local number (connecting Salesforce fields to specific phone numbers)
Data connections and support
Connecting AWS data to Looker studio for reporting purposes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The pickup process flow worked with the various new inputs and improvements
If the customers were being dialed from the correct number
If dates in the reporting weren't missing and matched the incoming data from AWS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Well organized and always willing to help even when there was scope creep. For the most part, the projects were delivered on time. When they were struggling to complete the project, they always kept us up to date with progress.

What was your primary form of communication with Octavebytes?

Virtual Meeting

What did you find most impressive or unique about this company?

They always find a solution to our requests no matter what.

Are there any areas for improvement or something Octavebytes could have done differently?

For some parts, it is quite confusing to understand who on the team you need to deal with for different projects.

RATINGS

5.0

Application Management & Support Custom Software Development Web Development
Confidential
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Octavebytes are willing to work with and support products that have already been built."

Oct 28, 2023

Founder & President, Talent Management Firm

Anonymous

Information technology
Canada
1-10 Employees
Online Review
Verified

Octavebytes is helping a talent management firm enhance their existing web app. The team also provides support to the product's existing functionality. They use ReactJS and MySQL.

Thanks to Octavebytes, the client completed their product checklist in the staging environment. They also successfully migrated the enhancements to a production environment. The team manages the engagement well and is highly responsive. Their members are always ready to address the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder / President of an information technology company

Describe what your company does in a single sentence.

We allow organizations to create and manage their own talent pipeline, engaging both internal and external resources.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octavebytes to accomplish?

Product enhancement
Product Support

SOLUTION

How did you find Octavebytes?

Online Search
Upwork

Why did you select Octavebytes over others?

High ratings
Pricing fit our budget
Good value for cost
Responsive to my initiation inquiries

How many teammates from Octavebytes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide enhancements to an existing web application using primarily ReactJS and MySQL, while also supporting existing functionality. They took the time to understand what had already been built by another developer, making a significant investment in their own teams time and resources.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Validation of project requirements.
Successfully complete UAT checklist in staging environment.
Migration to production environment.
Validation of functionality in production environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Open chat thread with full team visibility. key team members are always responsive

What was your primary form of communication with Octavebytes?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Availability and flexibility. Octavebytes are willing to work with and support products that have already been built. Other companies I spoke to tried to steer the conversation into a complete rebuild using techniques they were more familiar with, which seemed to be very self serving

Are there any areas for improvement or something Octavebytes could have done differently?

Nothing identified.

RATINGS

5.0

Cloud Consulting & SI
Chatbots & Conversational AI
+4
Confidential
Jan. - Feb. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their prompt responsivness and timely completion of tasks were impressive."

Oct 5, 2023

Network Architect, Ascend Tech

Muhammad Rashad

Information technology
San Jose, California
11-50 Employees
Online Review

Octavebytes provided cloud consulting and SI services for an IT services company. The team integrated AWS Amazon Connect with Hubspot for the client.

With Octavebytes' support, the client has secured a potential customer project. Octavebytes completed the task on time and ensured quick responsiveness to the client's needs. Their skill set, extensive knowledge, and client-oriented approach were key elements of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Network Architect of Ascend Tech

Describe what your company does in a single sentence.

Global IT Services provider company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octavebytes to accomplish?

AWS Amazon Connect

SOLUTION

How did you find Octavebytes?

Online Search

Why did you select Octavebytes over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from Octavebytes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AWS Amazon Connect integration with HubSpot .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A potential customer project was secured after this task accomplishment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very Skilled-full team, who got in-depth knowledge about the AWS domain. Their client-oriented approach towards work makes them stands out from other.

What was your primary form of communication with Octavebytes?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their prompt responsivness and timely completion of tasks were impressive.

Are there any areas for improvement or something Octavebytes could have done differently?

RATINGS

5.0

Showing 1-3 of 3 Reviews

Devops

Small

Bronze Support (8 hours & 5 Working days Mon-Fri)

$950 /month

Email Support
Number of revisions: 500 Tickets per month

Medium

Silver Support (12 hours & 5 Working days Mon-Fr

$1,350 /month

Email Support
Number of revisions: 1000 Tickets per month

Large

Gold Support 24/7 Unlimited Tickets

$2,500 /month

Email Support
Call Support
Number of revisions: Unlimited Tickets

Features	Small $950 /mo	Medium $1,350 /mo	Large $2,500 /mo
Email Support
Call Support	–	–
Number of revisions	500 Tickets per month	1000 Tickets per month	Unlimited Tickets

Small $950 /mo
Email Support
Call Support	–
Number of revisions	500 Tickets per month

Medium $1,350 /mo
Email Support
Call Support	–
Number of revisions	1000 Tickets per month

Large $2,500 /mo
Email Support
Call Support
Number of revisions	Unlimited Tickets

Amazon Connect Professional Services

Small

$1,000 /total

IVR Scripting
Back office Integration: 1
5 day delivery

Medium

$2,500 /total

IVR Scripting
Back office Integration: 3
Omni-Channel Integration
One month Support
2 week delivery

Large

$5,000 /total

IVR Scripting
Back office Integration: 5
Omni-Channel Integration
Amazon Lex Bot Integration
One month Support
4 week delivery

Features	Small $1,000 /total	Medium $2,500 /total	Large $5,000 /total
IVR Scripting
Back office Integration	1	3	5
Omni-Channel Integration	–
Amazon Lex Bot Integration	–	–
One month Support	–

Small $1,000 /total
IVR Scripting
Back office Integration	1
Omni-Channel Integration	–
Amazon Lex Bot Integration	–
One month Support	–

Medium $2,500 /total
IVR Scripting
Back office Integration	3
Omni-Channel Integration
Amazon Lex Bot Integration	–
One month Support

Large $5,000 /total
IVR Scripting
Back office Integration	5
Omni-Channel Integration
Amazon Lex Bot Integration
One month Support

Locations (2)

10808 Capri Dr, Mckinney, TX 75072 McKinney, TX, United States 75072

2 - 5

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Octavebytes Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Confusing Team Structure

Effective Project Management

Successful Project Outcomes

Flexible Approach to Existing Products

Responsive and Available Team

Solution-Oriented Approach

Reviews mentioning:

Octavebytes Reviews

Salesforce Optimization for Storage Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Product Enhancement & Support for Talent Management Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cloud Consulting & SI for IT Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Packages we offer:

Devops

Small

Medium

Large

Amazon Connect Professional Services

Small

Medium

Large

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Locations (2)

Contact

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