NXT LABS

BACKGROUND

Please describe your company and position.

I am an employee of a financial services firm.

Describe what your company does in a single sentence.

Our main goal was to streamline data flow between our internal banking systems, mobile applications, and partner platforms — without compromising speed or compliance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• API Development

SOLUTION

How did you find NXT LABS?

Online Search

Why did you select NXT LABS over others?

High ratings

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT Labs helped us design and develop a full set of APIs that power HALA’s internal systems and external partner integrations. Key deliverables included:   

• Building RESTful APIs to connect our core financial services with partner apps   
• Implementing advanced security protocols (OAuth 2.0, token-based authentication)   
• Creating a real-time transaction monitoring system   
• Documentation and testing for smooth developer onboarding   
• Continuous performance optimization and API scalability   

They assigned a dedicated project manager, 3 backend engineers, and 1 QA tester. Everything was handled through Jira and Slack, with weekly sprints and clear miles tone tracking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• API performance improved by 42%, reducing response latency significantly.
• System downtime dropped to less than 1%, improving reliability.
• Manual data exchange processes were cut by 45%, saving both time and operational costs.
• Integration with partner systems became faster and more secure, helping us onboard new partners 30% quicker than before.
• We rated overall project success at 94% satisfaction internally

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and collaborative. They kept us updated at every stage, and we always felt involved in the process. About 90% of deliverables were completed ahead of schedule, and any adjustments were handled proactively. Communication was quick — most replies came within a few hours.

We mostly communicated through Slack for daily check-ins and Google Meet for weekly reviews. Everything was documented neatly in Jira, which made tracking tasks and progress easy

What was your primary form of communication with NXT LABS?

In-Person Meeting

What did you find most impressive or unique about this company?

What really stood out about NXT Labs was their deep understanding of fintech challenges and how quickly they adapted to our workflow. They didn’t just deliver code; they offered suggestions that made our systems even more efficient.

Their technical accuracy, honesty, and responsiveness made them feel like an extension of our internal tech team. We’d rate their collaboration and reliability at 97%

Are there any areas for improvement or something NXT LABS could have done differently?

Honestly, not much to criticize. If anything, we would’ve loved slightly more documentation on the API versioning process earlier on. But overall, their work exceeded our expectations

BACKGROUND

Please describe your company and position.

I am the Industrial Pharmacist & Supply Chain Strategy & Operations Leader of Riyadh Pharma

Describe what your company does in a single sentence.

Riyadh Pharma was established in the year 1994, in the industrial area about 30 Km from the city of Riyadh. The total building area is about 22000 m² occupying a land area of 15000 m². The manufacturing facilities are capable of producing over 100 generic and licensed products to the highest global standards required by the licensors for local and international markets. Efficiency and specialized knowledge of manufacturing and sales will ensure the profitable nature of our clients business. Riyadh Pharma's operation is secured by an experienced financial organization, which ensured that the company was provided with premium quality, state-of-the-art equipment and facilities coupled with highly experienced and qualified personnel. The plant installed by the Medical & Cosmetic Products Co. Ltd (Riyadh Pharma) was licensed by the Ministry of Industry in 1994.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired NXT LABS to provide a full-time software developer who could support our internal IT department on a continuous basis.
• Our goal was to enhance our digital transformation process by integrating a skilled professional who could handle automation scripts, internal tool updates, and data management systems — all while operating under our workflow and company standards.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS provided us with a senior-level developer who became part of our IT operations team. The developer worked on improving our internal database systems, automating inventory tracking, and creating APIs for integration with other pharmaceutical management tools. Their team managed the full onboarding process, handled HR and payroll, and ensured consistent communication and performance reviews. The arrangement was simple — we paid a fixed monthly rate while NXT LABS handled the backend support for the developer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The addition of the developer through NXT LABS increased our project delivery speed by nearly 35% and reduced system downtime by about 20%. Tasks that previously took days to complete were often done within hours. The collaboration also helped improve code quality and overall system stability across several of our digital tools.

We noticed a clear improvement in both productivity and coordination between teams, as the developer adapted quickly to our internal structure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was efficient and transparent. We had regular updates, monthly check-ins, and progress evaluations. Communication was fast and straightforward — whenever we needed a change in the developer’s task scope or wanted to scale up the team, NXT LABS responded within 24 hours.

They also ensured payroll and scheduling were handled smoothly, which made the entire process stress-free.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the quality of the talent they provided and how seamlessly that talent integrated with our internal team. The developer worked as if he had always been part of Riyadh Pharma — proactive, reliable, and committed.

NXT LABS didn’t just assign a resource; they ensured continuous follow-up, performance reviews, and technical support to keep everything running smoothly. They make it easy to find skilled developers who can deliver results from day one. The structure is cost-effective and ideal for companies looking to maintain flexibility while scaling.

Are there any areas for improvement or something NXT LABS could have done differently?

At the beginning, there was a slight delay in onboarding due to visa processing and compliance requirements, but NXT LABS managed the situation professionally and resolved it quickly. Everything after that went as planned.

BACKGROUND

Please describe your company and position.

I am the Chief Economist of Trafigura

Describe what your company does in a single sentence.

Trafigura is a leading commodities group, owned by its employees and founded over 30 years ago. At the heart of global supply, Trafigura connects vital resources to power and build the world. We deploy infrastructure, market expertise and our worldwide logistics network to move oil and petroleum products, metals and minerals, gas and power from where they are produced to where they are needed, forming strong relationships that make supply chains more efficient, secure and sustainable. We invest in renewable energy projects and technologies to facilitate the transition to a low-carbon economy, including through MorGen Energy and joint venture Nala Renewables. The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, the Impala Terminals joint venture and Greenergy, supplier and distributor of transportation fuels and biofuels. The Group employs over 13,000 people, of which over 1,400 are shareholders and is active in over 150 countries. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• What we hired NXT LABS for is to help us develop an IoT solution that could provide real-time visibility into our logistics and asset tracking operations

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS designed and implemented an IoT architecture tailored to our operations. Their team handled everything from hardware integration and data collection setup to API development and dashboard design. They created a system capable of capturing sensor data from multiple sources, processing it securely in the cloud, and displaying it in real time through a custom monitoring interface. They also supported our internal IT department with the setup of alert systems that detect anomalies such as temperature spikes or unauthorized equipment movement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new IoT solution allowed us to gain better control and visibility across our supply chain. We can now identify inefficiencies, track asset conditions remotely, and make data-driven decisions much faster than before. The system has also reduced manual reporting and improved operational safety by alerting teams instantly to potential risks.

Overall, NXT LABS delivered a robust solution that helped modernize our monitoring and logistics processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid throughout. NXT LABS communicated clearly, maintained detailed documentation, and stayed proactive with progress updates. They used agile sprints, which allowed us to review and test new features regularly. Any feedback we gave was quickly addressed, and their flexibility helped us stay aligned with our evolving requirements.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of both IoT technology and its practical application within industrial settings. They didn’t just follow instructions — they brought ideas that improved the system’s efficiency and usability. Their ability to bridge hardware, software, and business logic made the entire experience seamless.

Are there any areas for improvement or something NXT LABS could have done differently?

Everything went smoothly. If you’re planning to build or scale an IoT system, NXT LABS is a great choice. They’re reliable, detail-oriented, and bring real technical depth to complex industrial projects. Their approach makes collaboration easy, even across multiple time zones.

BACKGROUND

Please describe your company and position.

I am the International Sales Manager of Renfe

Describe what your company does in a single sentence.

Renfe is a rail passenger and freight transport services company operating under the Ministry of Transport and Sustainable Mobility. Renfe Operadora's mission is to provide passenger and freight services under the principle of safety. It carries out its activities with a clear customer focus, with criteria of quality, efficiency, profitability, and innovation, pursuing an increase in the railway market share based on its commitment to society and the development of its employees. The Renfe group and its companies are based on four core business areas: passenger transport and marketing of associated products in metropolitan, regional, national, and international environments (Renfe Viajeros); freight transport and logistics services (Renfe Mercancías); maintenance and industrial work (Renfe Fabricación y Mantenimiento); and management of rolling stock available to the market (Renfe Alquiler de Material Ferroviario). 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We partnered with NXT LABS to strengthen our internal IT department by providing highly skilled professionals who could integrate seamlessly with our existing teams.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS supplied a team of qualified IT specialists who worked closely with our in-house staff on both software development and infrastructure projects. They were responsible for maintaining our passenger information systems, optimizing internal tools, and supporting backend integration between different platforms. They handled everything from initial onboarding and knowledge transfer to full participation in daily standups, ensuring smooth collaboration across teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The augmented staff from NXT LABS became an integral part of our IT operations. They helped us accelerate project timelines, improve system performance, and reduce downtime during several key rollouts. Their flexibility allowed us to scale resources up or down depending on project needs. Overall, they enhanced productivity and filled critical skill gaps without disrupting our workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS managed the engagement with impressive structure and clarity. Communication was always smooth—regular check-ins, progress updates, and transparent reporting made the process easy to follow. They responded quickly whenever we needed to adjust priorities or shift resources. Deadlines were met consistently, and any challenges were addressed proactively before they became issues.

What was your primary form of communication with NXT LABS?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend their staff seamlessly with ours really stood out. It never felt like we were working with an external vendor—they operated as a genuine extension of our own team. The professionalism, adaptability, and technical skill of their personnel made a strong impression on everyone involved.

Are there any areas for improvement or something NXT LABS could have done differently?

There were no major issues worth noting. They did an excellent job.

BACKGROUND

Please describe your company and position.

I am the CEO of Lomar

Describe what your company does in a single sentence.

The past meets the future in Lomar modern designs; our Thobes gives you the freedom to move And ignite your creative sense. We redefined male elegancy by redefining the Thobe. We rephrased the vocabulary of the Thobe to compliment your life style, to strength your ties with you heritages and wear your Thobe with pride.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We wanted to integrate blockchain technology into our retail operations to trace each product from the source to the final customer.
• Our main goals were to ensure product authenticity, enhance customer trust, and simplify data sharing across departments.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by analyzing our current operations, then designed a blockchain architecture tailored for retail. Their work included smart contract development, backend integration, and a dashboard for real-time tracking. They also provided training for our internal team so we could manage the platform independently after deployment. Everything was clearly documented and delivered within the expected timeframe.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the blockchain system, we noticed a huge improvement in how we manage and verify our supply chain data. It became easier to trace each item, and customers appreciated the added transparency.

Our team also saved time and reduced manual errors since the system automatically records and validates each transaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized. We had weekly updates, clear timelines, and open communication through Slack and email. They were responsive whenever we needed clarification or quick changes.

Every milestone was delivered on time, and they made sure we understood each stage before moving forward.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to simplify complex blockchain technology for a non-technical team like ours stood out. They didn’t just deliver a product — they made sure it solved real business problems and aligned perfectly with our retail goals. They combine technical skill with business understanding, which made all the difference for us at Lomar.

Are there any areas for improvement or something NXT LABS could have done differently?

The experience was excellent.

BACKGROUND

Please describe your company and position.

I am the Executive Director of The stissing center

Describe what your company does in a single sentence.

We are a new not-for-profit performance space in Pine Plains, New York, featuring live music, dance, drama, film, and community events. Renovated 106-year-old building with a new stage, old tin ceilings, and dramatic acoustics. See our website for the complete schedule! Like, share, and support! Tickets for all shows and events are available at TheStissingCenter.org. Our mission statement: Impact. Partner. Create. The Stissing Center seeks to positively impact our community by partnering with artists, individuals, and organizations to create meaningful programs, events, and opportunities. As a center for diversity, culture, and civic life in a small town, The Stissing Center aims to support local economic revitalization and job creation in Pine Plains and the surrounding Hudson Valley region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed a full redesign of our performing arts website to make it more modern, accessible, and easy to navigate for our visitors.

SOLUTION

How did you find NXT LABS?

• Online Search
• Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT Labs handled the entire web design process from concept to launch. They worked on a new layout, color scheme, and content structure that reflected the creative nature of The Stissing Center. The team developed a responsive website, integrated our ticketing system, and optimized it for search engines. They also provided guidance on maintaining the site after handoff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website, we saw a noticeable improvement in engagement. Visitors now spend more time exploring events and learning about our programs. The ticket booking process is much smoother, and we’ve received positive feedback from our patrons about the new design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was clear and consistent throughout the project. We had weekly check-ins where they walked us through progress updates and collected feedback. They delivered each milestone on schedule and made adjustments quickly whenever we needed changes.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NXT Labs stood out for their ability to combine creativity with functionality. They took time to understand our audience and built a design that feels personal and authentic to who we are. Their professionalism and attention to detail made the process smooth and stress-free.

Are there any areas for improvement or something NXT LABS could have done differently?

othing major comes to mind. A slightly faster turnaround on the final testing phase would have been nice, but it didn’t affect the overall delivery.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Abyat

Describe what your company does in a single sentence.

Welcome to ABYAT – Home of Homes Creating Beautiful Homes Since 2005 Our Foundation At ABYAT, we believe that creating your dream home should be a joyous journey. Our mission is to simplify the complexities of home finishing and furnishings, transforming them into a delightful experience for our customers. We're here to make every day you spend in your dream home feel magical, surrounded by beauty and comfort that speaks directly to your heart. ABYAT has established itself as a leader in the home finishing and furnishing industry. With a steadfast commitment to excellence, we promise to the best in quality, style, and value to our customers. We strive to ensure that every product and service we provide is a testament to our commitment to your home’s beauty and comfort. Our Expansion ABYAT's growth reflects our deep dedication to our vision of being in the Lead, in every Mind, in every Home. We are consistently expanding our reach across the region with megastores and e-commerce operating in Saudi Arabia and Kuwait. Our expansion is active, with plans to launch additional megastores across Saudi Arabia, Qatar, and the UAE within the next 3 years. Join Our Team ABYAT prides itself on its diverse workforce, consisting of over 2,200 dedicated employees from more than 35 different nationalities across Kuwait and Saudi Arabia. Our people-centric approach fosters a supportive and inclusive environment where everyone feels valued and empowered. At ABYAT, we offer a supportive workspace that encourages personal and professional growth, making it an ideal setting for those who aspire to excel and contribute to our shared vision.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• At ABYAT, our main goal was to redesign our website and digital platform to give customers in Riyadh and across Saudi Arabia a seamless online shopping experience. We wanted a modern UI/UX that matched the scale of our physical stores while also making the website easier to navigate.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged NXT Labs to redesign ABYAT’s online store and digital interface. The scope included: A new UI/UX design with a clean, modern, and user-friendly layout.Mobile-first design with responsive functionality.Simplified navigation and search features for thousands of products.An improved checkout process to reduce cart abandonment.Usability testing to ensure the design met customer needs.The project lasted 4 months, with a team that included a dedicated project manager, designers, and developers who collaborated directly with our internal IT and marketing teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bounce rate decreased by 48% after the redesign.
Mobile conversions increased by 38%, addressing our biggest traffic source.
Session duration increased by 52%, showing customers were spending more time on the site.
Cart abandonment dropped by 33% thanks to the new checkout flow.
Customer satisfaction scores improved by 87% in post-launch surveys.
Overall, our online sales increased by 28% in the first three months after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Around 92% of deliverables were delivered on time, and whenever there were delays, NXT Labs communicated proactively and resolved them quickly. They were highly responsive, with 100% of inquiries addressed within 24 hours. We collaborated through Slack, Zoom, and email, and their team always kept us updated on milestones.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was how NXT Labs translated ABYAT’s physical retail brand into a digital experience that felt just as engaging. They didn’t just design a website—they created a user journey that reflected the ABYAT brand while making shopping simple and enjoyable. We’d rate their understanding of brand translation and user experience at 95%.

Are there any areas for improvement or something NXT LABS could have done differently?

Overall, we were very satisfied. The only area for improvement would be to provide more post-launch analytics training for our internal team, but this didn’t affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Mobile Developer of Kedy.ai

Describe what your company does in a single sentence.

"Kedy AI" is an Online Cloud/Browser based Video Editor Software, a monthly subscription based service which supports auto subtitles, auto translations, AI Voiceovers, collaborative remote video editing and AI generated video content with our AI director tool. We provide following features : - Auto Subtitles - Auto Translations - Subtitle Editor - Online Collaborative Editing - AI Voices - Text To Speech - AI Image Generated Content for your videos - Transform Landscape videos to Portrait - Convert video content to other formats - Free Stock Videos, Images and Audio - Add Transitions to your videos - Add Emoji to your videos - Add Text to your videos - Add Color filters to your videos - Add Templates to your videos - Add Webcam and Screen recordings to your videos - Add hand drawings to your videos - Audio Noise Removal for your videos - Add layers to your video project - Add green screen video to your video project

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• Our primary goal was to redesign Kedy.ai’s website to reflect our growth and position as an AI-powered solutions provider.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

Referred to me

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired NXT Labs to completely redesign our corporate website.

Their work included: A full redesign of the user interface and user experience.

Mobile optimization to ensure responsiveness.

Migration of our existing content to a more scalable CMS.SEO-friendly architecture and faster loading speed.

Integration with our CRM and marketing automation tools.

The project lasted about 4 months, and we collaborated closely with a dedicated designer, two developers, and a project manager from their team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website bounce rate decreased by 55%.

Average session duration increased by 65%.

Page load speed improved by 72%.

SEO visibility grew by 48% within the first three months.

Lead conversion rate improved by 40%.

Overall, we estimate a 90% satisfaction rate with the final design and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very effective. About 93% of deliverables were delivered on or before deadline. The team used Slack, Trello, and Google Meet to stay aligned with us, and they were responsive in under 24 hours 100% of the time. Their structured approach gave us confidence that the project was under control from start to finish.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well NXT LABS understood our industry and brand identity. They translated our complex AI solutions into a clear, modern website that resonates with both technical and non-technical audiences. Their ability to combine creative design with technical expertise was outstanding. I’d rate their design and execution 95% impressive compared to other agencies we’ve worked with.

Are there any areas for improvement or something NXT LABS could have done differently?

Nothing significant—overall, we were highly satisfied. If anything, adding more post-launch training resources would have been helpful, but this did not affect the success of the project.

BACKGROUND

Please describe your company and position.

I am the Business Head of Namshi.com

Describe what your company does in a single sentence.

Namshi is the Middle East's largest online fashion shopping hub for women, men, and kids. Since 2011, we have grown to offer an extensive selection of leading brands. We're on a mission to deliver the wardrobe for the region’s change. To ignite a new generation of personal expression through style. We are dynamic, bold, fun, and rebellious, just like the wave of change in our new generation. Everyone has style, and we’re promoting individualism. We encourage every person to be who they are, express it and live it to the max. Through style, to highlight our offering and emphasize our fashion. Namshi is part of the noon Group.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired Nxt Labs to improve the overall design and user journey on Namshi.com.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

Referred to me

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nxt Labs handled the full UI/UX redesign of Namshi.com. The scope included 40% wireframing and prototyping, 35% high-fidelity UI design, 15% user testing, and 10% developer handoff support. Key deliverables were a complete set of redesigned product pages, a new checkout flow, updated navigation menus, and style guidelines. About 90% of deliverables were delivered on the first submission, and the remaining 10% required minor adjustments based on our feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Nxt Labs redesigned Namshi.com, we saw a 45% increase in user engagement, checkout completion improved by 25%, and bounce rate dropped by 30%. Around 90% of customer feedback was positive on the new design. Our internal dev team also reported that about 85% of the design handoff files were easy to implement without extra clarification.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nxt Labs managed the project using Figma for design, Slack for communication, and weekly Zoom check-ins. About 88% of tasks were delivered on time, while the other 12% had minor delays but didn’t block progress. They were responsive — around 95% of our requests were answered within 24 hours and they adjusted priorities quickly whenever we needed changes.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to connect design decisions with real business goals. About 70% of their design suggestions directly improved our conversion metrics, while the other 30% focused on user satisfaction and engagement. Their turnaround speed was also impressive — they delivered key prototypes about 20% faster than we expected.

Are there any areas for improvement or something NXT LABS could have done differently?

One area they could improve is documentation. About 15% of the handoff files needed extra clarification for our developers, which slowed implementation slightly. Also, about 10% of the user testing reports could have been more detailed. That said, once we flagged it, they fixed things quickly.

BACKGROUND

Please describe your company and position.

I am the Entrepreneur, Founder, Chief Executive Officer of University of Michigan

Describe what your company does in a single sentence.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. Why Work at Michigan? Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed IT staff augmentation support at the University of Michigan to fill in key skill gaps in our technology team.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the full cycle of staffing from shortlisting candidates, onboarding them quickly, and making sure we had the right technical fit. About 90% of the hires matched perfectly with our requirements, and only about 10% needed adjustment after feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Nxt Labs, our delivery timeline improved by about 35%, team workload was reduced by 40%, and overall efficiency increased by around 30% compared to before. About 85% of project tasks were delivered on time, and we achieved a 95% talent match rate with the staff they provided.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was effective. We used Slack for daily updates, Zoom for weekly calls, and a shared dashboard for tracking tasks. About 85% of deliverables came on time, while the other 15% were only minor delays that didn’t affect overall progress. They were responsive to our needs — usually replying within a few hours — and adjusted resources quickly when we requested changes, with around a 90% success rate in meeting urgent requests.

What was your primary form of communication with NXT LABS?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to scale resources quickly — sometimes within 48 hours — was outstanding. Around 95% of the time they provided talent faster than expected, which really made a difference.

Are there any areas for improvement or something NXT LABS could have done differently?

They could improve documentation. About 20% of the reports lacked detail, which made us request clarifications. But once flagged, they fixed it.