Northern Commerce

BACKGROUND

Introduce your business and what you do there.

I am the director of digital for The Art Gallery of Ontario. I oversee our web department, media team and photo studio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We needed to create a strategic but efficient way of bringing the collection online. We have various internal portfolio and content-management systems for managing the objects within our gallery’s collection

SOLUTION

What was the scope of their involvement?

Working with Digital Echidna, we have developed a Drupal 8 solution which allows us to export data from the internal collection systems, and allow scholars and the general public to easily browse our works. We have various levels of metadata, and Digital Echidna has developed tools which live alongside collection objects. We have integrated the IIIF (International Image Interoperability Framework) API, which is a standard for bringing objects online in a standard fashion, so that collections can leverage big-data and information-sharing capabilities. Our toolset will support the larger museum and scholarly community. Our goal is to package these items in such a way as to allow other institutions to easily leverage them for bringing their own collections online, without paying for some third-party application.

Digital Echidna has been supporting our web team for the redesign of our website, taking our online collection the rest of the way, and allowing us to upload highlights from our Canadian collection in particular.

Our project is twofold, consisting of a website redesign and the backend tools. We did have a website before, but its framework hadn’t been updated since 2007. There was a host of issues around how it was made; it had no real hierarchy, and everything was managed by editing HTML. There was not a real CMS for it, and the problem we faced internally was that, instead of pushing the technology forward, our web team was tasked with updating web pages.

With Digital Echidna, we leveraged the Drupal 8 platform in order to create a solution which allows us to have complete control over the information on the website. We have a create-once-publish-everywhere system for every piece of information, including museum hours, ticketing, events, courses, and so on. We can display the information across multiple pages on the site, as well as feed that content to in-gallery kiosks and our mobile app.

My in-house team created the designs, and we were also involved with the development itself for both projects. It was a divide-and-conquer process, and as our team became more familiar with Drupal through the mentoring they received from Digital Echidna, they began to take on more and more work, and wean themselves off of outside help.

How did you come to work with Digital Echidna?

We used another vendor for the redesign, but the quality of work and management from that team was poor, and forced us to end the contract. I had worked with several Drupal development shops in the past. I went through an RFP process in making the selection, looking for a few things, including a positive reputation within the Drupal community in Canada. We looked for past clients who could vouch for the quality of the developer’s work. We also wanted a flexible team which could adopt our way of working, and didn’t want to hire a company that would flat-out build a site and walk away, leaving us with the technology. Through the process of redesigning the site and building the tools for our online collection, our in-house resources needed to learn how to maintain and extend the tools we were creating. With both the online creation and redesign, it’s been a collaborative effort, with my team drawing upon Digital Echidna’s resources, helping problem-solve issues.

How much have you invested with Digital Echidna?

The cost has been between $150,000 and $250,000.

What is the status of this engagement?

We started our first engagement with Digital Echidna in June 2016, released the first prototype for our online collection in November, and they returned for more components in January 2017. We hope to be completed by the end of June.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The online collection created by Digital Echidna has won the prestigious American Art Museum Curators Award for best Digital Publication. We’ve also received a lot of positive feedback from internal and external users, as well as curators of other museums. There are two museums, one in Toronto and one in Chicago, which have expressed interest in using our solution.

In terms of metrics, our new site has exceeded the retention time of the previous version. The CMS which Digital Echidna helped us develop has improved our internal processes, making things more efficient. People have a proper system for managing and editing things.

How did Digital Echidna perform from a project management standpoint?

Brad, their project manager, has been one of the best people I’ve worked with. At the start of each engagement, we held an in-person kick-off meeting with Echidna. They’re not based in the same city, but, when they are around, we tend to get together. In terms of regular communication, we have weekly phone calls for the project status. We use tools like Google Docs, Slack and JIRA as a primary form of communication, issue-logging and website documentation. We have a Google spreadsheet which contains the scope of work, and which is used for communicating issues that arise with any of the functionalities we’re trying to develop.

What did you find most impressive about Digital Echidna?

I am a strong advocate for them because of their professionalism and flexibility. I’ve worked with two other Drupal development companies, and many individual developers throughout my career, but Echidna was always straight-up and never smarmy in comparison. With the other providers, there was a lot of push-and-pull and inflexibility around scopes. Even when results didn’t work as we expected them to, we would be stuck with them, unless we wanted to pay more. Echidna has been happy to work with us, and organized-enough around contracts and hours, so that, when things don’t work as expected, they will have the flexibility to pivot and meet our needs. We worked on an hourly basis during the second part of the contract, and Echidna remained on-budget and on-time, instead of wasting our resources.

Are there any areas Digital Echidna could improve?

I don’t think so. I’ve worked with a couple of other Drupal development shops in the past, and had very poor experiences. Echidna has been fantastic, and I highly recommend them to anyone else.

BACKGROUND

Introduce your business and what you do there.

We’re a regulator for a Canadian province. My role is web advisor, and I have been responsible for the technical aspects of the project with Digital Echidna.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

The main goal for our redesign was to increase customer awareness and participation in our ongoing work. We aimed to do this by employing more user-friendly language on the website, along with a cleaner and more intuitive site architecture.

SOLUTION

What was the scope of their involvement?

The project was carried out using two vendors, one on the planning side, and Digital Echidna for the implementation of those recommendations. We had a full website redesign and rebrand, which entailed moving all the content and functionality from the old website and CMS into a newly-developed one. Digital Echidna completely redeveloped the website, moving to Drupal from a completely different system.

We had a shortlist of five platforms which we were considering, including Drupal. In consultation with the planning vendor and based on the initial project scope, they proposed Drupal as the best choice with respect to our website content needs and internal resources. Digital Echidna was great at carrying over the implementation to the platform, and they provided a train-as-we-go approach. When a new part of the site was implemented, it was shown to us, and we were taught how that type of content would be updated. We also had a full refresh session at the end. Digital Echidna was a technical team, but they could also speak to us as content editors.

I was involved in scoping out what pages and website functionality needed to be migrated, and in ensuring a one-to-one translation. We supplied sample code from our previous website, showing Digital Echidna how we did certain things. They took that and improved upon it, modernizing the platform.

Our old website was broken into two websites -- one for a general audience, and one for users with a more detailed understanding of what we do. Digital Echidna restructured our site, focusing on the goal of making it more consumer-friendly. The real technical detail was brought in at a later level. Users could come to the page, find the information they needed, and, if they did want more detailed knowledge, they could dig deeper.

How did you come to work with Digital Echidna?

During the procurement phase, we left the project open, so any company could provide a tender and quote. The internal team reviewed the 20 proposals we received. The quote we received for Digital Echidna had been submitted through their partner, the group which handled the planning side. There was information on the vendor which they would be using for technical development, and we were impressed with Digital Echidna’s work on previous sites. We were looking for a smaller firm, which they both were, because we wanted a one-to-one connection, and insurance that the members we’d be working with wouldn’t be swapped in and out. Digital Echidna came through in this sense, setting up a project team from the start, and finishing with the same individuals.

What is the status of this engagement?

We started working with Digital Echidna in August 2016, and finished in March 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Aside from the main goal of making the site more consumer-friendly, we also wanted to improve internal workflows. By redeveloping all our modules for Drupal, Digital Echidna was able to streamline our posting process. We’ve already noticed an increase in productivity, in terms of being able to accomplish tasks faster, and there has been good response in terms of web page and consumer analytics.

How did Digital Echidna perform from a project management standpoint?

Most of the work was done by the other vendor, who was the main driver. The tasks assigned to Digital Echidna were carried out without the need for much direction, other than the strict requirements for each module and website application. They were able to work remotely, outside of the two in-person meetings we had, and maintained the workflow without any micromanagement from our side. Digital Echidna kept the set deadlines, and usually finished things well in advance.

Once we got into the heavy lifting of the development side, I was involved in calls back-and-forth with Digital Echidna’s team, over email and other tools, especially during the testing phase. We used a ticket-tracking tool for issues. Digital Echidna has been one of the most responsive vendors I’ve worked with, not only in terms of getting back to us, but also delivering complete solutions that go beyond the initial project requirements. 

What did you find most impressive about Digital Echidna?

Their client service and support was good. Digital Echidna was extremely responsive to our requests. They were a pleasure to work with, and we had no problems at all, which is rare.

Are there any areas Digital Echidna could improve?

To be honest, no.

BACKGROUND

Introduce your business and what you do there.

The client is a nonprofit Canadian sporting organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We worked with them as a consultant on a project for a new national website to be designed and built. We also needed to create templates for several local subsidiaries. We worked with the client on the initial research, creating an RFP [request for proposal] and coordinating interviews with prospective candidates and evaluating them based on the criteria in the proposal. I was also the effective project manager for the design, build, launch, and content creation process. It was an in-depth project from start to finish, which ran for around 15 months.

SOLUTION

What was the scope of their involvement?

Digital Echidna handled the design and development of the Drupal site. The only thing they did not work on was content creation.

How did you come to work with Digital Echidna?

We provided an initial concept which was quite detailed. We had many requirements in mind, from things like serving specific target audiences to accessibility, mobile responsiveness, and having an innovative and creative design. The challenge was to come up with a look that was unique compared to all other vendor pitches.

We were impressed with the level of thought and planning which went into Digital Echidna’s proposal. They put in a lot of technical information about the platform they proposed to use, which met all the requirements laid out in the RFP. They also had unique ideas about approaching the creative aspect.

Digital Echidna did not include as much information on the marketing and graphic design in the proposal, compared to other vendors, which we were actually okay with since that was not what we were looking for. The client had a marketing and communications department in-house, and they also have an existing relationship with an agency of record. We were really looking for a technically proficient and experienced partner for the technical challenges and digital requirements. We tried to make it clear that graphic design was only a bonus, and we chose Digital Echidna over vendors which were much more focused on the marketing side: marketing agencies with digital components.

What is the status of this engagement?

The initial proposal was submitted in December 2015. Due to staffing challenges and other factors, our team didn’t get too far. We only picked up the work again in March 2016 and started scheduling interviews. Due to internal processes, it took until the summer for us to set up a contract and begin planning. To my understanding, the Digital Echidna team took a couple of months from the end of June until the end of August for the initial discovery phase. From a project standpoint, their work began in July.

I am working full time for another employer now, so I have not been involved day-to-day since early March 2017. Digital Echidna was contracted to undergo at least one other project with the company. There was also an ongoing agreement for maintenance and tech support.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have user feedback or metrics, but anecdotally, from the staff and the senior executives who ultimately signed off on our project, I heard that everyone was pleased with the end results and the versions which went live before I left the company. It was a huge success in this sense.

How did Digital Echidna perform from a project management standpoint?

My counterpart on their side was the project manager, with whom I communicated multiple times daily via email and through a weekly conference call. I normally represented the client, and we had Digital Echidna’s project manager and any additional staff on their side. We felt that they were proactive in letting us know the status of things.

There were some add-ons to our initial budget, but it wasn’t expanded by too much. One of the reasons for hiring Digital Echidna was their ability to present everything we could add to the site if we chose to. They were very good at getting quotes to us.

The fact that Digital Echidna is based in London, Ontario, instead of Toronto, was a bit of a downside in terms of having in-person meetings. Without having a good reason for a full day meeting, and requiring Digital Echidna to incur traveling costs, we would resume to Skype and phone calls. They do have an office in Toronto, but there are usually only two or three people working there.

What did you find most impressive about Digital Echidna?

They are experts in the industry in terms of the Drupal software. They are developers as well as implementers and are on the cutting edge in terms of what is new and upcoming on the platform. We felt that Digital Echidna represented industry best practices for using this platform. The other vendors we looked at either recommended WordPress or other CMSs which anyone could use and build upon, whereas Digital Echidna not only could use Drupal but actually knew it better than most other developers. It was a huge advantage.

Are there any areas Digital Echidna could improve?

I don’t think so. Digital Echidna was very accommodating with the desires and requirements coming from the client. There will always be that one executive who can be tricky to deal with, but they managed those situations diplomatically. Even during situations when Digital Echidna was being asked to duplicate work or do things which didn’t make sense within the process, they were quite flexible in providing reports which they wouldn’t have normally provided. We had a web-based project management tool with which Digital Echidna was very willing to work.

BACKGROUND

Introduce your business and what you do there.

I work for the London Public Library, which has 17 locations, including a central library. We provide information services and loan materials to the community and offer programming resources. I’m the Adult Services Coordinator, so I coordinate programs, services, and resources for our system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Echidna?

We were, and still are, doing an initiative called “One Book, One London” for Canada 150, a nationwide initiative celebrating the 150th anniversary of Canadian Confederation. We chose a Canadian book that represented Canadian landscape and story. This particular story featured a woman who walked from Saskatchewan to Halifax, and over the course of that, described landscape and had flashbacks to things that had happened in her life. We approached Digital Echidna to create an interactive map of that journey that we could share with the public. People could sign up and join in this virtual walk across Canada.

SOLUTION

What was the scope of their involvement?

The site was developed in Drupal and encompasses about three pages. There were 12 points or so on the map where there was a pop-up featuring something from the story that represented that location in Canada. It was tied in with a direct quote from the book. People were encouraged to sign up and then to record their activity — whether it was walking, reading, or some other physical activity.

They moved themselves along the map. The main character of the book moved a certain number of kilometers each day across a Google Map map as well. Digital Echidna handled the design and development of the site. We provided content from the book, and they did the complete design.

How did you come to work with Digital Echidna?

We knew they were a really high-quality, London-based, web design company, and that they supported community initiatives, so they were our first choice in talking about this project to see if they could assist us.

How much have you invested with Digital Echidna?

They donated their services for this project. They estimated to us that it was in the range of $30,000. I don’t know if it came in under that budget for them because they did the work in an abbreviated time frame.

What is the status of this engagement?

We had the initial discussion in December 2016 and we worked with them through February 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Currently, we have 100 registered users, so it’s falling a little bit short of what we hoped. Overall, people have enjoyed the idea of it, but we haven’t had a lot of additional activity with them returning to the site to log their participation.

How did Digital Echidna perform from a project management standpoint?

They were excellent. We worked with Tori as our project manager, as well as closely with Roxanne Regier, the Marketing manager — both of whom were quite involved and followed our project through. They were both amazing to work with.

What did you find most impressive about Digital Echidna?

I was impressed with the passion, leadership community support, and the vision that they brought to the project. I cannot emphasize enough the contributions and creativity that Roxanne, in particular, brought to the project. At different points, she worked directly with Tori to ensure they could get as high quality a product as possible within the budget they had for this project.

Are there any areas Digital Echidna could improve?

It’s a bit tricky when someone donates their services for a finished product like this, and they did it in a very short time frame. All of that was very much appreciated. I don’t want to diminish in any way the value they provided or their generosity. We did ask for some additional things we thought would have improved the finished product, but we were told consistently that those things were outside of their budget and time frame. What we got was something that’s fairly basic, and so far, it’s produced some basic results. it has nonetheless added a wonderful and unique element to our One Book One London initiative.

BACKGROUND

Please describe your organization.

I work for a health center and hospital in Ontario. We have about several thousand employees for our multiple sites.

What is your position and responsibilities?

My job is Web producer. I'm in the corporate communications and public relations, and I'm responsible for the public and the internal websites of the hospital.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Digital Echidna?

The goal of the project was to redevelop our intranet.

SOLUTION

Please describe the scope of their involvement in detail.

There was quite a bit. They were primarily development, but also design. It was also integrating their work with our IT [information technology] department systems that needed to integrate with the intranet. Our IT team was a partner in the project, and Echidna had to integrate the feeder systems from our IT system into the new intranet.

How did you come to work with Digital Echidna?

We used an RFP [request for proposal] process. We did a needs analysis, which generated an RFP. The RFP went to tender through our procurement organization. Through the RFP process, they were the successful candidate.

Could you provide a sense of the size of this initiative in financial terms?

That informational is confidential.

What is the status of this engagement?

The relationship with them started in the spring of 2013, I believe. We built and launched the intranet. We then went back to Echidna with some smaller projects related to the intranet – some customization and changes. Some of those are still in the implementation phase, but for the most part the relationship is done for that project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our intranet has more than 200 subsites. That's basically 200 projects, departments, and teams in the organization that have an intranet presence of some kind. Although the Echidna piece ended quite some time ago, we're still converting and working with those clients to convert their intranets and redevelop their intranets to the new system. That wasn't really in scope of the system, but we're finding user satisfaction and user engagement of the new sites has gone way up. At a minimum, they're going up at about 60 percent, and many are averaging more than 100 percent increase in traffic and engagement on their sites.

What distinguishes Digital Echidna from other providers?

There's a lot of things. We were very happy with the relationship with Digital Echidna. I've worked with lots of firms throughout my career at the hospital here, and there are not a lot I would give strong endorsements to.

There were really three main partners in this project: me, from the communication and strategy side, IT, and Echidna. We are a huge organization and we had a very active steering committee in the project, and Echidna really navigated that bureaucratic, internal organization structure. They managed the relationship with IT and with us on the communication side really effectively. That was an excellent work there. They are really just a very strong partner in that whole relationship. That's aside from their technical skills, all the expertise, all the recommendations, and all of that stuff they brought to the table. That piece was particularly impressive, and the technical work was excellent. My role in all this is to be a user advocate, and they really felt like they were a partner in that, and really came up with recommendations and things to improve the experience of our users.

In hindsight, are there areas in which they could improve, or things you might do differently?

Not really. No. I really have no complaints. The times we hit bumps were generally things that were initiated on our side, not Echidna's site. Echidna was incredibly flexible, always available, and met all of their targets.

BACKGROUND

Please describe your organization.

We are a public educational media organization. Our roots are in the broadcast industry. As that industry has been transformed by the disruptive forces of the Internet we've been embracing those changes and increasing our presence and our offerings on Web platforms and mobile platforms.

What is your position?

Director and architect of Web and mobile delivery. I guess basically director of IT [information technology] of outward facing products.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Digital Echidna?

We have a corporate website that also has an offering of a lot of our video content. We wanted to do some major overhaul of that technology and of the site itself. We had a lot of resources in house, but needed it to be supplemented with additional specialized resources in the technology that we had landed on for our choice of platforms for delivering the website.

SOLUTION

Please describe the scope of their involvement in detail.

They were doing front-end, mid-end, and back-end development on the Drupal platform. We had graphic designers and user experience people already here. We had wireframes and graphic mockups before they started their work.

How did you come to work with Digital Echidna?

We used an RFP [request for proposal] process on the government board that's available to anyone who's registered. We received a number of different submissions. I should also mention I was aware of Digital Echidna before posting the RFP. I was also aware of a few other companies that were possible contenders. I reached out to some to encourage them to look at the board and submit a proposal. We went through a very rigorous comparison process to come up with the decision of what company is going to serve our needs best.

Could you provide a sense of the size of this initiative in financial terms?

I don't have that information.

What is the status of this engagement?

The contract was issued in January 2015. We are releasing within a few weeks.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I am extraordinarily pleased with the results of this project. It's gone really well. It's been great working with Digital Echidna. They have integrated with our staff and our processes very smoothly. I've had other experiences with other vendors that weren't quite as smooth. This stands out as a fabulous experience.

What distinguishes Digital Echidna from other providers?

They are specializing in the content management system platform that we are using so people who are using that stand out as specialists for that. It's very popular. It's the Drupal platform, and it's been chosen by lots of large organizations including some parts of the government in Ontario and elsewhere. 

Do you have any advice that you would give a future client?

Be prepared for awesome.

In hindsight, are there areas in which they could improve, or things you might do differently?

As far as the relationship and going through the process to choose them and the work they did I can't think of anything. It was perfect. It was awesome.

BACKGROUND

Please describe your organization.

Ophea is an Ontario, Canada-based, nonprofit provincial organization, which has been in existence for over 90 years. We focus on developing quality programs, services, partnerships, and advocacy so children and youth can value and enjoy lifelong learning and active, healthy living.

We have four business units that include: curriculum, physical activity, injury prevention, and healthy schools. We also have many central services on site to support us in delivering our projects and services, such as our marketing and communications, and technology departments. 

What are your position and responsibilities?

My role is Chief Operating Officer [COO], which is a member of the senior management team providing leadership (planning, organizing, directing, and controlling) to the functional areas such as Finance, Technology, and Administration. In addition, I have a role providing leadership more broadly within the area of programs.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Digital Echidna?

The business challenges were:

• Lots of duplication.
• Multiple websites and databases.
• Resources not being used efficiently.
• Development started from scratch every time with the benefits of prior learning not being applied to new development.
• Clients not understanding the breadth of our work.
• Developing content for print first/web later.
• Content was not in a format that would allow distribution through multiple delivery mechanisms.

SOLUTION

Please describe the scope of their work for you in detail.

Digital Echidna provided guidance that helped strengthen our own technology plan and approach to using technology as an enabler. Through working with Echidna we have switched to a Drupal platform, a user-friendly content management system that provides Ophea with a more flexible system to manage our own content and to control costs. Over the past number of years we have gained control of our content and have been able to deliver it through various web delivery mechanisms. 

Could you provide a sense of the size of their work in financial terms?

Over the past five-plus years Echidna has developed solutions ranging in scope from a few thousand dollars to over $100,000. They have also been able to provide solutions that meet our bilingual (English and French) needs.

Echidna's work over the years has included, but is not limited to, the development of multi-lingual websites, responsive design, Android and iOS app development, content systems, databases, certification/registration programs, forums, and e-commerce solutions. The annual scope of work ranges from $100,000 to $200,000 per year.

Due to the presence of our onsite staff, Echidna does not always participate directly in discovery. However, through quoting and development, Echidna provides recommendations to improve the design/user experience. We have found that when Echidna has been engaged in our discovery process, our internal teams have run smoother. Therefore we are working diligently to include Echidna in all discovery sessions moving forward.

What is the status of this engagement?

The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

During the discovery process, we establish measurable requirements and goals. All websites have appropriate code created that supports usage tracking. Ophea uses both Google analytics and “Clicky” data.

Echidna is a supplier of choice. While they are physically located in London, Ontario, accessibility is never an issue. Echidna ensures that regular check-ins with the account manager, project manager, and technical staff, are available for all development projects. It's not uncommon for Echidna to be working on five to ten of our projects at any given time.  

How did Digital Echidna perform from a project management standpoint?

At the on-set of every project, Echidna works with us to establish a work-back schedule and timelines that are agreed upon by all parties. Following that, there are regularly scheduled check-ins, where we monitor progress, identify delays, and discuss strategies to get back on track. 

We typically experience challenges internally with getting content developed within the timelines negotiated. Ophea uses a proven development process that includes engagement and collaboration with our users. Our goal is always to stay on budget and in scope, however during development, new information sometimes becomes available that will enhance the user experience. Historically, Echidna has been fabulous in that regard and will typically include additional items without requiring a change request. 

There are times when we are working to secure funding for certain programs that require quick turnarounds. Echidna is always very supportive and will work with our staff to make it happen.

What distinguishes Digital Echidna from other providers?

Digital Echidna tries to understand your business and they’re also very accommodating, open and easy to get along with. If they don’t have the needed expertise, they’ll go find it. We have an annual planning meeting with them that addresses the potential work that’s coming up over the course of the year. While we know that they plan their work months in advance, they’re always willing to meet our needs.

It’s very rare to find an organization where you have direct contact with the owner. Andrew is very open to sharing his expertise and for the first five years of working with Echidna, he was available weekly to provide guidance and support. As his company has grown, he has built capacity for his staff and while he is less available, he is only an e-mail away.  

In hindsight, are there areas in which they could improve, or things you might do differently?

They are very accommodating and always willing to help. While we sometimes create delays that impact the overall timeline, Echidna continues to do their best to keep us on track.