NOME

BACKGROUND

Please describe your company and your position there.

Cudalink is a young dynamic company operating online business in the Health and Beauty market. The main focus is 100% natural, edible oils, and cosmetics. GC Nutrax is our brand for MCT Coconut Oil, Keratin Hair Serum, Hemp Oil and Argan&Hemp Oil products. I am Managing partner of Cudalink.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

We received service of commercial photos and video of MCT Oil Project.

What were your goals for this project?

The gaols are to educate customers about the benefits of MCT Coconut Oil as well as the benefits of our innovative spray package.

SOLUTION

How did you select this vendor?

One of my friend who worked with Nome and satisfied referred me this company before we start our MCT Oil Project.

Describe the video(s) and the process in detail.

The whole process took almost a month. We made a few telecons they asked me a couple of questions and I explained my product and whole benefits. I sent them sample photos and videos. They prepared a technical layout and schedule and sent to my consideration. I approved then we started. I provided the narratives and infographics of the video and photos. We were in close touch during the process. I made the payment and received the original photos and video.

What was your vendors' project management or feedback process?

They handled the whole project very well. They informed me about the challenges, sometimes they made suggestions and they informed all steps in the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Cudalink is included in Amazon branding project. For all listing, we should prepare EBC. Amazon stuff checked the photos and approved EBC. . Customers loved the photos and video. They are educated and attractive also.

How effective was the workflow between your team and theirs?

We specified everything in advance. It worked smoothly and without problems.

What did you find most impressive about this company?

They are so open to communication and have the talent to rapidly understand my needs.

Are there any areas for improvement?

so far.. They are perfect!

BACKGROUND

Please describe your company and your position there.

I'm the owner of Vando Naturals. We're committed to only distributing and marketing products that are capable of improving the health of consumers; helping them live healthier and more enjoyable lives! Our passion for honey and the benefits behind it drove us to many years of research and experimental experiences to finally come up with a product line that will improve an individual’s health and boost the immune system. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

We are constantly updating our brand with new and innovative ideas and as a result, there were several new product lines that needed high-quality design. We needed to redesign and develop new labels designs for such products as shampoo, nutritional supplements, oils for the skin and body, and toothpaste. Also, we decided to update the design of our logo.

What were your goals for this project?

As we sell our products on the Amazon and on our site, we needed a design that accurately attracted the attention of buyers (both the young and old). We are passionate about our brand and only use the best ingredients for our products, so it was very important for us to demonstrate this in the new design. We were also looking for someone we felt understood our business and could effectively leverage their experience to maximize our marketing strategies.

SOLUTION

How did you select this vendor?

After a tiring search on the Upwork platform, we were thrilled to find NOME. They have the exact aesthetic that I was looking for to design our new product line and redesign our existing line. We were attracted to their obvious deep knowledge of graphic design. Also, we saw that they had already worked in the past with brands in a similar niche and are well aware of how to attract buyers with design, whether it is Amazon, a site, or a mobile application.

Describe the project in detail.

At the beginning of our cooperation, we filled up the detailed requirements document for the project manager and it really helped us to drill down on what we represent as a business and what we want our logo to represent. Through our weekly discussions on the designs, we have seen how the NOME team is interested in cooperation and wants to help us achieve our goals. I would also add that their insight and knowledge has not only helped with our logo and labels but also to shape our marketing strategy moving forward as well.

What was the team composition?

Most of all, we communicated with the project manager and art Director of NOME. But, when we had a specific question about our project, the designer was involved in the communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Based on our market research and increased sales on Amazon and our website, the new design ideas they created for our brand has been extremely popular with our audience and customers, which is the clearest indication that our cooperation was a great success.

How effective was the workflow between your team and theirs?

We were very comfortable to work with the project manager. Our favorite thing about working with him is his attention to detail and ability to ask the right questions, and then to listen. He always responded very quickly and clearly to any of our questions.

What did you find most impressive about this company?

We really enjoyed working with the NOME team. We are happy with the result and cannot praise the team enough. Prompt correspondence, the variety of quality options, and their level of professionalism made NOME design the only choice to represent us.

Are there any areas for improvement?

We are fully satisfied with our cooperation, and we have nothing to complain about. Nothing was ever a hassle and our communications the entire time has been responsive, clear and open. We are extremely proud to recommend this team to others.

BACKGROUND

Please describe your company and your position there.

I’m the general manager of Katherines. We’re a bakery that specializes in making cookies and cookie designs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

After successfully cooperating with NOME on our branding, we decided to create a presentable website that will further our business goals.

What were your goals for this project?

We wanted to present our business to the Saudi Arabian market and pitch new B2B clients. To do that, we required a practical website that displayed relevant information such as clear navigation and social media accounts. We also had to have a vivid design that aligned with our new branding.

SOLUTION

How did you select this vendor?

We decided to continue our work with NOME because they were well aware of what we needed and how to fulfill our wishes.

Describe the project and the services they provided in detail.

Since we already had branding ready, the work on the website design was simple. The designer simply had to adhere to our corporate style. Development-wise, they made sure everything worked as expected.

What was the team composition?

We mostly communicated with a project manager and an art director. There was also a developer and a designer involved.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since launching our website two months ago, we’ve seen a clear correlation between our site traffic and an increase in customer visits. We’re pleased with our reach, and everyone who visits the site gives us nothing but compliments. Crucially, it matches the rest of our business materials perfectly.

How was project management arranged and how effective was it?

The project manager was always available. They planned all their activities properly and followed up promptly, which ensured we received the appropriate results. If we didn’t understand one of their questions or an idea they brought up, they took the time to explain it to us. That kind of effective communication is highly valuable.

What did you find most impressive about this company?

We’re fully satisfied with our cooperation. Their ability to develop a creative solution with powerful functionality and an enjoyable UX was fantastic. Even post-launch, their team has continued to solve issues for us.

Are there any areas for improvement?

There was an initial communication hiccup due to a staffing change, but it was resolved rapidly.

BACKGROUND

Please describe your company and your position there.

My brother and I started a new brand of kitchen utensils.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

To stand out from competitors, we needed to create a unique logo and packaging design.

What were your goals for this project?

We wanted the company name to be highlighted. Aside from looking good on the craft boxes, the logo had to be masculine and easy to read. Plus, the packaging design has to convey the functionality, simplicity, and durability of our products.

SOLUTION

How did you select this vendor?

Our copywriter recommended the NOME team. We were looking for a long time, as it was important for us to cooperate with a team that would understand all of our needs.

Describe the project in detail.

Initially, we provided a clear brief about our needs to their project manager. He asked in-depth questions that helped us finalize our design. Then, they created several logo and packaging concepts. After we chose the best design, they implemented our edits.

What was the team composition?

A project manager, dedicated designer, and an art director worked on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They created a design that truly fits our business. We couldn’t be happier with their work. Based on a detailed analysis, our brand identity is better than that of the competition. We are just launching sales on Amazon, and thanks to NOME’s high-quality design and scrupulous process, we’re confident that we will win customers in the U.S. and around the world.

How effective was the workflow between your team and theirs?

The design was completed on time. Our communication was easy. Usually, we made Skype calls or sent emails. Their project manager regularly sought feedback and ensured the project stayed on track.

What did you find most impressive about this company?

The NOME team had an efficient process for soliciting project requirements, which ensured that I got what I was looking for. We are fully satisfied with our cooperation and extremely grateful to NOME.

BACKGROUND

Please describe your company and your position there.

I work as a consultant for startup and with a lot of clients that need brand and logo design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

We were looking for a company with which we could cooperate on a regular basis. We collaborated with Nome on several projects for different companies, such as logo & packaging design, corporate identity design, presentation design, rebranding, and photo sessions.

What were your goals for this project?

We wanted our projects handling one-by-one, in connection with the fact that we had clear deadlines for these projects. It was important for our company that the all the designs meet our needs as well as our style preferences.

SOLUTION

How did you select this vendor?

We'd been looking for a graphic design company for several months, but the few ones we got in touch with never seemed able to meet our tastes. When we finally discovered NOME through Upwork, their passionate designers seemed to be the partner we'd been looking for. That became obvious as soon as we started working together.

Describe the project in detail.

At the beginning of the process, we took the time to fully understand our company’s culture, mentality, and future goals for all of the projects. After reviewing our requirements about our first corporate identity project, they sent us the concepts, which we provided modifications for. All the changes we made together only improved the final version of the design. In general, this is the process that's been followed for all our projects.

What was the team composition?

We mainly communicated with the project manager and art director. When we had specific questions about our project, the designers were involved.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are extremely satisfied with the results of all the projects. Their knowledge of graphics and awareness of modern design trends have provided valuable insight into our branding campaigns. Our sales have grown significantly; the flow of new customers doesn't stop. As a result, we've gained a lot of regular clients.

How effective was the workflow between your team and theirs?

In general, it was easy for us to communicate. We were able to quickly discuss all issues through our contacts, which has led to greater efficiency in our cooperation.

What did you find most impressive about this company?

We were impressed by how quickly they understood our brief and responded to feedback so promptly and accurately. We also really appreciated being presented with options every step of the way, which gave us an opportunity to work collaboratively and generate new ideas. The service was delivered in a professional manner, with a commitment to deadlines and a focus on our expectations.

Are there any areas for improvement?

We didn't see any disadvantages to working with the team. We like their approach to work and the passion with which they do it. We can easily recommend them to others.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a Canada-based IT services company that offers IT consulting and development services. We have over 40 experts that work with leading international corporations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

After redesigning our website, we decided to revamp our brand identity assets across the board. This included all of our stationery, including business cards, notepads, forms, envelopes, and badges. We didn’t have a print designer on staff and decided to hire an outside vendor.

What were your goals for this project?

We wanted stationery that would match with the color palette and overall style of the new website while differentiating us from our competitors.

SOLUTION

How did you select this vendor?

We conducted research on graphic designers and managed to find several companies that made a good impression. After meeting with several teams, NOME was our best option in terms of pricing and timelines. They also had a very impressive portfolio.

Describe the project in detail.

Once we selected NOME, we had a series of discovery calls to discuss our needs and expectations. During the first week of the collaboration, the team delivered three design concepts according to our preferences. They also presented two additional concepts after receiving feedback from us on the first three. After a final round of edits, we chose the design that suited our business best. The team finalized the design files for printing and delivered simple, high-quality designs that accurately convey the spirit of our company.

What was the team composition?

We primarily communicated with our project manager, but their art director and a designer took part in our project. We rarely discussed tasks with the full team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our company is fond of the new design. We also received a great deal of positive feedback from our IT community. The new design has made us more recognizable on the market. Old clients were impressed by the new rebranding, which also affected repeated sales.

How effective was the workflow between your team and theirs?

It was very easy for us to speak with our project manager. We had two calls a week on Skype, which facilitated communication more than any correspondence.

What did you find most impressive about this company?

We were amazed by the company’s emphasis on quality of work and adhering to deadlines. The team was very knowledgeable in their field, and we were grateful for our project manager’s patience and understanding throughout the project.

Are there any areas for improvement?

It would be good to more fully engage designers in communication to allow them a better understanding around what the client wants.

BACKGROUND

Please describe your company and your position there.

We’ve recently started blueburg llc, which is a subsidiary of Universal Business Development GmbH, a company based in Austria. We launched blueburg to do e-commerce in the U.S. I serve as the owner and managing director of both companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

After starting the company, we secured manufacturing facilities and were getting ready to launch our products on Amazon. However, we didn’t have a clear vision of our brand, so we needed a team that could work on a variety of branding projects, including logo designs, packages, instructional documents, and web banners in addition to providing general consultation.

What were your goals for this project?

The most important thing was to create designs that interested consumers enough to buy our products. We wanted simple logos that stuck with the customer while also conveying a sense of high quality.

SOLUTION

How did you select this vendor?

We sought a vendor that had a unique approach, one that could also support a long-term collaboration with our brand. After a lengthy search for the perfect candidate, we decided to go with NOME because they specialized in Amazon product design.

Can you go into detail about the services they provided and the scope of the project?

Although we lacked a clear vision, NOME listened to our ideas and provided insights to determine the best possible direction. They took the time to understand the project, asking the right questions to get a true sense of what we wanted. They then arranged for a photo session to capture the products before creating all the branding assets. They’re currently providing ongoing branding work.

What was the team composition?

I primarily worked with the project manager and art director. They also assigned two designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven’t launched our products on Amazon yet, so we don’t have any hard metrics. However, we’re confident that their designs will help us expand our customer appeal. When testing with focus groups, consumers have highly appreciated the new logos.

How was project management arranged and how effective was it?

It’s easy to communicate with them, and I’m completely satisfied. We coordinate through Skype, which allows for more effective cooperation.

What did you find most impressive about this company?

I can’t express how pleased I am with the level of professionalism of the final results so far. Not only is the team intelligent, they provide excellent customer service and have enabled us to make the best design choices for our products. They’ve exceeded all of our expectations and have delivered a clean, eye-catching logo well before the agreed deadline. They continue to give clear recommendations about our future steps.

Are there any areas where they can improve?

No, nothing comes to mind. I’m happy with their work, and other companies could learn a thing or two about punctuality from NOME. We look forward to working with them on future projects.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Prime Conversion. I provide consulting services to private label brands selling on Amazon.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

I had a client that needed to undergo a complete rebranding exercise.

What were your goals for this project?

Their logo and product packaging needed to be updated and strengthened to better connect with target customers.

SOLUTION

How did you select this vendor?

The project manager, Mykhailo, and his team came highly recommended by a digital agency I work with.

Describe the project in detail.

They managed a rebranding process that included revamping their logo – with customer appeal in mind – and optimizing their product packaging.

What was the team composition?

The project manager worked directly with the brand.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Feedback from the brand's customers has been extremely positive. The success of the rebranding exercise has contributed to an increase in both product sales and customer retention.

How effective was the workflow between your team and theirs?

The project manager and his team were extremely efficient and effective.

What did you find most impressive about this company?

The responsiveness, professionalism, and wonderful creativity stood out to me. The project manager was extremely thorough in his client onboarding process and worked diligently to understand the brand’s needs, which ensured a successful outcome. He encouraged a very collaborative approach but was still able to steer it in the right direction.

Are there any areas for improvement?

I can’t think of any.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and partner for a Bulgaria-based educational institute called IT STEP. We’re part of an international effort to professionally train software engineers, network engineers, and digital designers. We also have a summer academy for kids aged 8–12. In my role, I oversee business development and management for our Bulgaria office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NOME?

With the summer academy approaching fast, we needed to position ourselves to be more appealing to children. Computer software can be quite dry for younger kids, so we wanted to incorporate visuals that would engage students. As a result, we approached NOME to design classroom pieces for us that we could also repurpose for promotional materials.

SOLUTION

What was the scope of their involvement?

Over the course of a month, they developed a set of internal materials for our classes, including handouts, certificates, and instructional documents. Our teachers would send their requirements to the account manager, and the team would organize the materials. Once they completed the design and visuals, they printed the assets and sent them back to us. They also used some of those visuals to develop business cards, several brochures, and other marketing materials.

What is the team composition?

We primarily worked with an account manager but were also in contact with their CEO.

How did you come to work with NOME?

One of our connections in our Ukraine office recommended them to us, so we reached out to them.

How much have you invested with them?

We spent about €500 (approximately $600 USD).

What is the status of this engagement?

Their work lasted from April–June 2018. They finished the bulk of the work within the first month and provided bonus materials afterward.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We currently have around 3,000 students enrolled for the summer, but it’s hard to attribute this to NOME’s visuals alone. The materials were only a part of the whole campaign, and our enrollment numbers also depended on our strategies and marketing channels. That being said, we’re satisfied with their work and are considering them for next year’s program.

How did NOME perform from a project management standpoint?

They were exceptionally cost-effective and provided services at a third of the price of Bulgarian companies. Additionally, I appreciated their productivity. Not only did they provide strong ideas, they pushed us to meet our goals and delivered the project quickly.

What did you find most impressive about them?

To reiterate my earlier comments, they have a good balance between quality and pricing, and their productivity is commendable.

Are there any areas they could improve?

It would have been more helpful if they had provided materials in Bulgarian. It was a bit complicated for us because we did the whole project in English. However, if they could adapt to the local language, it would ease communication and capture more nuances in the Bulgarian market.

BACKGROUND

Please describe your company and your position there.

We are a producer of premium medicinal mushrooms extracts backed by research and I am the company founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOME?

I hired NOME Agency to provide packaging, logo and branding services.

What were your goals for this project?

To produce high-quality packaging, logo creation and brand strategy.

SOLUTION

How did you select NOME?

NOME was precise and efficient with their communication. I also enjoyed their past work projects.

Describe the scope of their work in detail.

NOME Agency assisted with providing a few versions of draft logos and packaging to ensure both sides were on the same page. They were great at gathering feedback and data to make informed decisions.

What was the team composition?

I worked directly with NOME's founders and project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since our launch, we've received high praise for our design. We've been working with NOME Agency on a rebrand that will launch later this year and are excited for this upcoming iteration.

How effective was the workflow between your team and theirs?

Excellent. NOME Agency are quite process-oriented so workflow was always very seamless.

What did you find most impressive about this company?

Communication, data gathering, understanding the customer, devising solutions, thinking outside of the box.

Are there any areas for improvement?

There's always room for improvement but none that I can think of now.