The NineHertz

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Waetcom, a water delivery service that serves remote areas in Saudi Arabia. The second company I have is for online sales for watches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

I needed someone to develop a mobile app for our water delivery service.

SOLUTION

What was the scope of their involvement?

The NineHertz developed our mobile app for iOS and Android. They incorporated many connections to third parties for Google Maps and the database. The team handled the problems we had in previous versions. We plan to make another app with them.

What is the team composition?

We have one point of contact and he passes the work onto the 7–8 other teammates.

How did you come to work with The NineHertz?

Someone recommended them and other company to us. After doing a review and a pilot project, we chose The NineHertz.

How much have you invested with them?

We’ve spent $64,000.

What is the status of this engagement?

We started working together in March 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is easy for the customers and water delivery vendors to use. We don’t have any problems with the connections with different third parties like the maps and the database. 

They react to problems and come up with solutions quickly, and they provide good support. We’re very happy with them. 

How did The NineHertz perform from a project management standpoint?

The team manages the project and the time difference well, and they follow timelines. We communicate via email.

What did you find most impressive about them?

Whenever we have a problem, they come up with a solution. The NineHertz always supports us, bringing their previous experience into our project. They’ve been a great help.

Are there any areas they could improve?

I’d prefer it if they could also manage third-party connections. Other than that, we’re satisfied. We look forward to keeping this relationship as long as we can.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Tripbyt. It’s a food ordering platform

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We needed consultation to help with the development of our app. We also were looking for digital marketing to be done.

SOLUTION

What was the scope of their involvement?

They consulted with us, suggesting functionalities and features for the app. They did market research, design, development, and quality assurance testing for the app. They did frontend and backend development.
One of the key features is that the app will recommend restaurants nearby that are similar to ones the user has liked in the past.
The team also did digital marketing, including PPC and app store optimization. Currently, they provide maintenance and support.

What is the team composition?

There were 7–8 people working on the project; a project manager, two graphic designers, two frontend developers, two backend developers, a QA person, and a person managing servers.

How did you come to work with The NineHertz?

We explored 5–7 different developing companies. This team gave us a proposal that included marketing and technical aspects. We liked the ideas they had, as well as their level of experience. They were the best choice from all the companies we considered for the project.

How much have you invested with them?

We’ve spent $75,000. We expect to spend another $35,000 per year. 

What is the status of this engagement?

We began working together in April 2018, and it is ongoing. The initial development project took about 4 ½ months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their quality and development work are quality. We are very pleased with the overall product they delivered for us. They do well at providing maintenance and support, resolving issues very quickly.

How did The NineHertz perform from a project management standpoint?

They do a good job. We use Active Collab, a collaboration tool that allows us to manage and track cost, as well as progress of the developers. During development, we received daily progress reports with the expected progress of the following day. They delivered within estimated timeframes. They are quite responsive and communicate well.

What did you find most impressive about them?

I appreciate the great ideas and suggestions they provided in terms of features for the application. Their development techniques, and optimization, are excellent. One of their strengths is the broad skill set they possess regarding mobile development.

Are there any areas they could improve?

Moving forward, they could start adding a few different collaborations with financials to allow early startups to move forward.

Do you have any advice for potential customers?

Present your ideas and expectations. Be patient with them, and make sure to listen to their input. They use their experience to bring worthwhile ideas and recommendations that will make for a better overall product.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager for a telecommunications company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We needed a way to manage all the raw materials and supplies. We needed to create towers and deploy the towers at different locations in remote areas of India and some other countries.

We needed software to handle the entire resource planning of our premises. We wanted an ERP that we could use ourselves to have everything in place, as well as to maintain the finances and all the operational activities that are required.

SOLUTION

What was the scope of their involvement?

They developed our ERP system. They implemented it as a SaaS that we could give to other companies of a similar nature. We have a few clients who are using our software under our name.

They created an ecosystem. It took almost a month to understand how this entire cycle of the ERP would work. There were various documentations put in place to create the system. They were quite process-oriented in terms of what kind of solution is required.

How did you come to work with The NineHertz?

We shortlisted seven companies. We chose The NineHertz after two months of due diligence and meeting with them. We had a meeting of almost three days continuously. Their sales representatives and developers came into our offices.

How much have you invested with them?

We spent $250,000.

What is the status of this engagement?

We started working together in October 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been using the software for over 8 months in beta testing. It was launched approximately August or September 2019. The ERP is to be used by all the staff members of the company.

More than 8,000 employees are using this same software each day. It’s being used by the HR department for creating all the payouts for those employees. It’s being used by the procurement team to manage all our vendors all across India. There are more than 80 vendors who we work with who are all linked in with the same system.

Every software has certain user case studies that require certain amendments at any point of time. A lot of entire departments who are using the system has quality feedback. In some cases, they also have some recommendations from their end because each department has their own specific use cases. The NineHertz makes the changes according to the recommendations.

How did The NineHertz perform from a project management standpoint?

We started with Asana and then we wanted to use Zoho Projects, which they agreed to.

What did you find most impressive about them?

They make sure that whatever we just finished up is 100% to the mark. They take more time compared to others. They made suggestions that we didn’t even think of. They stop us every step to let us know if the user flow will need more brainstorming and time before moving onto the next thing. They have a very good understanding of how the system should work. They provide ideal timelines of when we can finish the entire system and launch it.

Are there any areas they could improve?

No, they’re always on top of things. We were the subject matter experts but they were the right people to let us know how to transfer the expertise into a solution.

Do you have any advice for potential customers?

Leave it to them what kind of planning they’d like to have. They take some time but then they give you a plan that is most appropriate for the entire system. They might not target the entire system in one shot, but their plan will give you an advantage.

BACKGROUND

Introduce your business and what you do there.

I’m a senior manager and engineer for a digital solutions platform. I manage a team of nearly 15–20 people. 

We provide B2B solutions to our clients. Our product manages the performance of the network and the delivery side of the content.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We needed additional resources to help with product updates.   

SOLUTION

What was the scope of their involvement?

The NineHertz provides additional resources to help with the development of our B2B product, which we continue to update on a daily basis. For example, they help us find operational challenges and determine if there are any gaps in a product. They gather the requirements from various solutions, capture the information in a single data warehouse, and then share and report on the information.

We require really specific team members from them. Our point of contact raises the request. They provide us with resumes, and we decide if we want to interview them and move forward.

What is the team composition?

We have a single point of contact. We started with three people, and now we have about 10 people on the team.

How did you come to work with The NineHertz?

We did a Google search for top companies who could help us. We looked at 8–10 companies and filtered out 4–5 companies before talking to The NineHertz. It took us two months to complete the process. Based on the resumes they shared, we chose The NineHertz. We found them to be a little bit more professional in terms of the resources they were sharing.

How much have you invested with them?

My company has spent $20,000.

What is the status of this engagement?

We started working together in Q1 of 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We come up with the requirements. For example, we tell them the security aspect that needs to be updated and the challenges that are coming up. Our measurement of their work is if the job is done or not because that’s how we get paid. It’s a subscription model. We also analyze the feedback from managers and team leads, as well as from the client’s end. We’ve been happy with their work.

How did The NineHertz perform from a project management standpoint?

We have a good relationship with them. Even in this COVID situation, the team is supporting us really well. We’re happy with their work and the way they respond to us. We use a secure network to input the tasks and completion of tasks. We also use various project management tools to manage the work.

What did you find most impressive about them?

The relationship is going really well.

Are there any areas they could improve?

The only thing is if we could get the resources on time, but I know that’s not something they can do. We’d like to keep this engagement going.

Do you have any advice for potential customers?

If anyone is looking for resources, you can rely on them. They have a really good recruitment process on their end. They have great resources.

BACKGROUND

Introduce your business and what you do there.

The company I work for is Ashoka Holidays. It’s a one-stop-shop for travelers; they can book any travel destination in India and we handle their hotels, cabs, and all support for their trip. My position is the assistant manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

Our website was outdated and non-responsive. We needed a new one, as well as software to manage payroll. We wanted it to be able to manage both from one platform.

SOLUTION

What was the scope of their involvement?

They built a new website from scratch, using WordPress for the CMS, and .NET for the backend development. The platform was built in PHP. The CMS manages all inquiries from the website.

It’s responsive and compatible with mobile devices. They developed the backend in a way that allows us to make updates whenever needed, and it’s connected to the payroll management system as well. 
The website allows users to view all the packages and services we offer, and book their trip.

They currently do SEO as part of the website maintenance.

What is the team composition?

Manish (Client Engagement Manager) is the main point of contact, overseeing the entire team of eight people; two UI designers, two backend developers, one QA, a project manager, and one person to create and implement content into the website.

How did you come to work with The NineHertz?

We did a Google search for development teams in India. We interviewed eight companies, and chose NineHertz because they seemed to be the best fit.

How much have you invested with them?

We’ve spent $90,000 so far. We pay them roughly $2,000/mo.

What is the status of this engagement?

We started working together in early 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They regularly provide analytics for us to see site traffic, as well as a graph of what has been gained. Traffic has increased, as well as revenue since the launch of the new website. There were minimal bugs found, which they quickly fixed.

How did The NineHertz perform from a project management standpoint?

We initially used Basecamp, but switched to Google Projects to manage both the website and the payroll management system. They’re very responsive, we usually hear back from them within an hour or two.

What did you find most impressive about them?

I like the promptness with which they respond. It is better than I’ve experienced with other companies.

Are there any areas they could improve?

I don’t have any suggestions; they’re doing great.

Do you have any advice for potential customers?

Present your ideas to them. Be patient, and let them come up with a solution. They’ll bring the expertise and experience from other projects, to benefit you with the best possible outcome.

BACKGROUND

Please describe your company and your position there.

I'm director of Panache Kreations Pvt Ltd (Silky Fusion). We are majorly into the export business of Handicrafts & Human Hair products. We have been working into this domain from last 4 years and have been serving clients across the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz?

We at Silkyfusion , deal with export of Human hairs / wig to all across US and Africa. We wanted to have an elegant website representing our identity and giving our clients a glimpse of what we can deliver. We Hired Nine Hertz to build a website silkyfusion.com.

What were your goals for this project?

Yes ,we wanted to have a website up and running over our already purchased domain name and wanted to display the products we are offering . Our product line majorly has Human hair wigs of various types and we wanted to have more leads through our website . Nine Hertz was responsible to create the website and do the lead generation for us . After the launch of the website , we have seen great results as in the first quarter of our website launch we have seen our sales growth of almost 12%. Nine Hertz is continuously working with us for promoting our website to different sales channels in order to generate more traffic and hence leads.

SOLUTION

How did you select this vendor?

We used AppFutura to find Nine Hertz and then hired them based on the expertise they had in similar domains and the kind of price packages they had for digital marketing. We were impressed by their communication skills and it was easy for us to understand the complete process involved for the development of the website . They did contributed in design ideas and better way of presenting information. We initially thought of hiring some developers at our end but hiring an Agency like Nine Hertz was definitely a right decision because of the kind of resources they has for Designing , Development , content and Digital Marketing.

Describe the project and the services they provided in detail.

The scope was to build a website to showcase our product line . We wanted to have a straight forward eye catching sleek designs to attract our customers towards the products we are offering. We wanted to showcase the details and images of Human Hairs and wigs we are selling. A detailed picture with all the essential information was to be added together with the clear navigation to understand how to place the order for the product. I was told to use Wordpress and MySQL for the same and with my due diligence , it turned out that Yes Wordpress would be the best option for this kind of website.

What was the team composition?

1 project manager for communication with me and my team. 1 UI / UX expert to design the pages , 1 front end developer for creating HTML at the front end , 1 backend developer and 1 Quality Assurance expert.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Had increased sales once the website was launched , I was getting orders offline as well as through LinkedIn and other websites but it was tedious as I was not able to have all the products to be displayed at one place thus affecting sales . Once website was launched , we witnessed approx 12% increase in second quarter of our website launch.

How was project management arranged and how effective was it?

It was seamless, we used project management tool Basecamp for effective communication and followed the same throughout the project development lifecycle . We had regular Skype calls and shared the progress and feedbacks over Basecamp. We had the access to the basecamp and was made aware about how to use the same for project management. We were able to Tag the developers directly over any feedback we wanted to add.

What did you find most impressive about this company?

Able to deliver what was committed initially , I had built two other websites previously for my businesses but those were not as seamless as the one with Nine Hertz. I was not aware of the project management tools and their utility . Working with Nine Hertz was learning experience for me as well. Their communication and commitment to the deadlines is what will keep them top in my list of development teams.

Are there any areas for improvement?

Not as such , everything so far has been seamless and I would like to stick with the same as it worked for me

BACKGROUND

Please describe your company and your position there.

We are a B2B market place for jewelry industry in Turkey. We were established in August 2016. We basicly connect suppliers and jewelry stores. So that jewelry stores can source all their needs from our site with right market intelligence, fast and easy reach and competitive prices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz?

Mobile App and Web App development.

What were your goals for this project?

It was to build new categories, features and changes to our business model.

SOLUTION

How did you select this vendor?

I usually have my process. I use a couple of websites such as clutch.co, appfutura, goodfirms, google, getapp and guru. After I check their reviews across the board then I make short list. And I try them one by one until I find what I am looking for.

During the trail period I look for competence of the team, speed of completion, number of bugs and customer service. The Nine Herts was second company I tried on my short list which it had about 10 companies. The first company was a disaster so I left them. The second company was The Nine Hertz. They performed very high on all levels.

I gave them different complicated small projects. They finished it on time, bug free, and with super good customer service. So after this result. I stopped moving down on my short list. And have been with them for the past two years. I am SUPER happy with them.

Describe the project and the services they provided in detail.

The goal was to build new categories, features and redesign the business model. So they did a great job building and finishing our new categories, fixed some of the bugs, and redesigned our complicated business model. The challenge with new categories was to built visually good looking but at the same time user friendly mobile apps.

We use native apps so their IOS and Android developers did a great job. For the business model, we have a subscription plan. They challenge was to built a business model that allowed us to create packages with flexible pricing and upload limits, prevent password sharing and device recognition system.

So they did perform great on this as well. And they completed this project on time. Web site - https://www.cevaheer.com/visitor/index/0 and App Store and Play Store - Cevaheer.

What was the team composition?

The project team had about seven people. We had a project manager, IOS, Android, .Net, Backend, Web and Mobile design developers. Our project manager was in daily contact with us over course of the project. More like a personal assistant to us. He basically mentioned a clear communication between us and the team. So the project went very smoothly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The competence, speed, pricing and the service quality had huge impact on our business. We were able to build things much faster with less cost. At great speed and a good price, they brought our visions to life which wouldn't have been possible under earlier circumstances.

How was project management arranged and how effective was it?

The experience was excellent. They basically created many mile stones to track the progress and they shared it with us. So we could track the progress and plan our development and budget as well. We also created a Skype group between us and project manager and the developers so it was a clear and fast communication channel which cut through the process and let us focus on getting things done.

What did you find most impressive about this company?

For us, competence, quality of work and dependability are very important. It is important that they understand and make suggestion to accomplish the project thinking long term. So NHZ did all that. They understood the technical process easily and they made suggestions when there was a better technology or way to do it.

Are there any areas for improvement?

For our projects, I can't say that there is at the moment. Because they are doing a great job for you to be successful in your business. This is very unique in this business. Most companies are concerned only for getting paid and moving on to the next project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an app development company that specializes in a social media platform designed and marketed exclusively to cannabis enthusiast around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz?

The NineHertz has handled my app development over the last 3 years. I have worked very closely with my account rep Shalini who works tirelessly to help me achieve my goals.

What were your goals for this project?

My goals were to make a custom app that would function well and work with a team that paid attention to my needs in a timely fashion so we could provide the best possible platform for our "users".

SOLUTION

How did you select this vendor?

After much research, I chose The Ninehertz based on online reviews and a few references.

Describe the project in detail.

We started the project with an idea in mind that took about 3 months to realize. Once we had the first incarnation of the app, we have worked almost everyday to continuously upgrade and add additional features to the app.

What was the team composition?

I deal directly with my account rep and she manages the various developers to make sure that they understand my needs and turn the work around on time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After working with The Ninehertz for the last three years, I am proud to say that we have over 80,000 downloads of the app. We are always developing updates to keep up with new operating systems, and Shalini at The Ninehertz does a great job of keeping my project on course.

How effective was the workflow between your team and theirs?

I really enjoy working with my contact Shalini. She and her team put in whatever hours are necessary to get the job done on deadline, even if it means that they have to work late into the night. Shalini is efficient in understanding what I am looking for and conveying this vision to her team.

What did you find most impressive about this company?

The most impressive thing about the company is their willingness to work however long it takes to finish the work on hand. We are rarely late on deadlines, and if we are, it is usually my fault for adding additional requirements. Even in those situations, they can usually hit the deadlines we we can best serve our clients with the most updated version of our application to ensure the best possible user experience.

Are there any areas for improvement?

I would say that I am very happy with their service. I wouldn't change a thing.

BACKGROUND

Please describe your company and your position there.

I am Founder of a E-Commerce Clothing and Accessories Business based in Louisville. Our business has about 5-6 full time employees and we deal in women's clothing and providing them with latest trend of style. I myself see the business dealing and marketing section.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz?

I have a business dealing with women’s clothing and accessories and to take it online I contacted numerous vendors including Ninehertz for the development of an E commerce solution for my business. Not only with the development part, but also in generating traffic, Ninehertz had assisted and helped me in reaching a good number through their digital marketing and SEO services.

What were your goals for this project?

I want to extend my customer base and reach to other parts of the country. E-commerce came to me as the most relevant pathway to accomplish those goals. Though in the beginning, the traffic generation was too low, which came to me as a challenge prominently and to deal with it I took some measures some of which included the help of Digital Marketing Services from Ninehertz only ( I must recommend there Digital Marketing Services to anyone who is targeting some really valuable customers).

As far as the development of my e-commerce application, the team of Ninehertz had taken into consideration, the responsiveness of the site along with the attractive and eye-catchy interface and user-ease navigation to provide good user experience. This factor also helped in generating a good traffic of customers.

Apart from that I started promoting about my products on LinkedIn, blogging and advertising it on some really famous mobile apps having similar targeted audience. Since my products are majorly comprising of women’s clothing collections and accessories, I invested in advertising on some famous app dealing with women’s beauty products.

SOLUTION

How did you select this vendor?

I have done research for some of the top rating vendors via portals like Clutch and Goodfirms and had shortlisted round about 10 companies. I contacted each one of them directly via the customer contact form or email ids from the company website, shared my requirements with them and business goals and requested their respective portfolios, timeline and quote.

Among them, Ninehertz came to me as an impressive and quality driven option. They provided me with some deeper aspects, challenges along with some really practical solutions and approach to on-board with regarding my development plans. They had provided me a detailed and representative set of documentation which was very intuitive and easy to understand.

Their consultant explained me all the relevant technologies to select from including their pro and cons with respect to the user experience, timeline, budget, flexibility and many more factors, enabling me to get a clear picture of what and how to move forward with the technology and development process.

To get a clearer picture, they also scheduled a meeting for me with their core development team to understand all the possible technical nitty gritty and challenges. They are also providing post development support and maintenance.

Apart from development process, they also guided me with some good revenue options and customer traffic. This stood to me as a full proof plan to my business goals and without giving a thought, I selected them as my technology partner for the development, marketing and post maintenance.

Describe the project in detail.

The project was an E-commerce solution to bring my business online. This is an E-commerce mobile application for selling all my clothing collection for females including women accessories. User will be able to navigate through the application and view all the listed products. User can register on the application and shop from the collection. Apart from that, the feature which make my app more unique is its image searching. User needs to upload the image of the type of dress they are looking for and can get a list of dresses with similar type and color.

The application is native for both Android and iOS and the technology is React Native and Swift. The tech stack and the feature ideas were proposed by the team Nine hertz themselves. The sales consultant gathered each and every minute requirement from me and accordingly framed a full fledged strategy for my business plan.

I was the only point of contact to the team Nine Hertz and I was provided with a dedicated project manager for conveying and gathering regular project development status and feedback respectively. Initially I was provided with a detailed project scope document describing each and every module of the app along with all the possible future challenges. I was also provided with the process flow diagram for describing the navigational flow of all the features.

Once we finalized the feature set, they also provided me with a demo version of the app which further helped us to improvise some of the missing key features. To bring this application into the market, the consultants also guided me with some amazing strategies to overcome the ongoing competition, which proved to me profitable to a huge extend. I was able to generate traffic within less than the expected time.

Prior to the launch of my mobile application, we did a good level of marketing and advertising through social media and other famous mobile apps focusing mainly on female products. In this, we took the help of data mining technique and customer survey to select the platforms and app where we could advertise and generate quality traffic. Doing a hell lot of research, we shortlisted some of the applications and website from where we could get customers.

For instance, since our app deals with women clothing, we tried to target those websites and mobile application which deals with beauty products and footwears by suggesting user’s the possible dress which would go well with a particular lipstick shade and heels. Their digital marketing team proved to be really outstanding in suggesting me some with some of these amazing ideas.

What was the team composition?

The number of people required to bring this idea into realty was round about 10.

• Pre-sales consultant -1: Helped me with framing ideas into feasible set of requirements along with the requirement documents and wireframes. Proposing me with some revenue generating strategies.
• Post-sales Project Manage -1: Helped me in synchronizing with the development team and updating me with the project status on a regular basis.
• Designing team – 2: Frontend screen design.
• Development team – 2: Backend structure and database.
• Testing team – 2: To test for any technical issues.
• Digital Marketing Team – 2: Digital marketing and content creation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have basically focussed the Asian region for my project development due to their low development rates and good technical resources. Hence, I preferably targeted India and got the complete solution in a reasonable price without compromising on quality.

My prime concern was the traffic generation to which I expected a good investment of my hard-earned money into advertisements. But that also came to me at a very reasonable price and the major credits goes to the team Ninehertz for their well-planned strategy for traffic generation through various sources in a very low price.

Their digital marketing and SEO services had also helped me to a great extend in creating my user base. Their digital marketing team had designed a very attractive webpage for the SEO and had increased the ranking of that page in just few months, leading to a good number of users on my application.

The web page was comprised of some great deals along with the mobile app link, clicking on which lead the user directly to the mobile application in play store. All these measures had increased my revenue to an unexpected level. All my stakeholders were really impressed with some of these outstanding outcomes in a very reasonable price.

They like the front-end of the application and its user-intuitive interface. We hardly faced any major technical issue post the project development. Though we have some minute issues in the forget-password module which was solved by the team immediately after reporting the issue to the project manager.

How effective was the workflow between your team and theirs?

I was the only point of contact with the team as I was the one having some fair amount of technical knowledge about the IT background. In the initial stage, a consultant from the pre-sales team had contacted me to gather the requirements. He was a brilliant man having technical knowledge in almost all verticals to which I am aware of. He told me about all the latest technologies which could be used for developing the application along with their pros and cons.

Other than that, he also guided me with the revenue mode of the business and strategies to make an online presence. He was good at gathering requirement and had not missed a single point in the document along with providing additional feature suggestions. The documentation part was also worth appreciating with all the details been covered from the minute feature till the project delivery. One the project got finalised, I was assigned a dedicated Project Manager and was told to contact him for any feedback or issue.

He was a nice guy with a good communication skill and punctual as well. He always updates me on time with the project status and was 24 hours available with my issues been addressed immediately instead of the time zone difference. To view the ongoing status of the developers and other team members, I was provided with the access to the Basecamp where I was able to coordinate with the team members and can view the present status from the design to the testing part, on the daily basis.

What did you find most impressive about this company?

The most impressive part was the attentiveness and quality they provided in the initial stage of conceptualization. They made me aware with some great business strategies and latest technologies.

What impressed me the most was their demo version of the application having all the features of the project with static data and complete UI /UX experience where you can Click and use the app navigation. This will actually give you the complete idea about the look and feel of application along with the work flow of the feature. Their dedicated and devoted behavior distinguishes them from all the other vendors in my list.

Are there any areas for improvement?

As per my knowledge, the head office of Ninehertz is based in India with having offices in the USA, UAE, Singapore and other regions of the globe. But the development and design process is carried in India having an only sales department in other countries.

I would recommend them to bring their technical and developer teams to other countries for easy communication and face to face interaction with the team members.

BACKGROUND

Please describe your company and your position there.

We are a team of 6 people running an online portal from where we sell luxury watches to all our customers all across India. I am the owner of this online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz?

I have a business of selling luxurious watches and I have my stores in all the major cities of Maharashtra. I wanted to go online and got a thought of having my own ecommerce website from where the users will be able to purchase watches. Functionality is very important in an E-commerce website but my main concern was how my website will look, as the products are very lavish and luxurious and also, I have customer stack of very rich class people so I wanted the look and feel of the website to be very elegant, classy and something which exhibit luxury.

I started my hunt for a very experienced organization which not only provides bug free and stable development but also has produced some really elegant designs and here I found NineHertz to be 100% matched.

What were your goals for this project?

My goal for this project is to provide my customers with a facility of purchasing the products online just by sitting at their home only and they do not have to bother to come to store. This will also be beneficial for the growth in my business.

SOLUTION

How did you select this vendor?

As mentioned earlier my selection criteria for a vendor not only includes bug free functionality but I also wanted a vendor who can fulfill my design requirements. I started searching for individual web developers and web development firms online and then I came across an IT firm known as NineHertz which is located in India Itself. I checked their online reputation on different online platforms and found some amazing reviews about them. I checked their portfolio also and found some amazing designs. I contacted them through their website.

Though they are having a very good reputation and reviews, still initially I was in doubt and also was a bit worried to hire someone who is not from my country but after talking to their representative I felt relieved, they are very genuine and handled my initial requirements excellently, they also recommended me some nice features which will make my website more user friendly. They were not in any greed or hurry of just getting hired by me, they took their time and discussed each and every small detail with me. Their involvement in my requirements and their dedication towards the work that too before getting hired has impressed me a lot so I decided to hire them.

Describe the project and the services they provided in detail.

The scope of the project is to design and develop a single vendor, multi-brand E-Commerce website to sell my products online with an extraordinary and elegant look and feel. The main features of the website are:

1. User friendly product listing
2. Efficient Search Functionality
3. Filter and Sort
4. Promotion and discount code
5. An easy-to-use checkout
6. Email marketing integration
7. Multiple Payment Options (Credit Card, Debit Card)
8. Return and Exchange
9. Store Locator
10. Shipping API Integration
11. Full-fledged Admin panel with Inventory management, Discount manager, content management, user management and Reports.
12. Google Analytics Integration
13. Technology Stack:
    1. Design: Adobe Photoshop, Adobe XD
    2. Front-end: HTML, CSS, Bootstrap, jQuery
    3. Back-end: CakePHP, MySQL, LAMP (Linux, Apache, MySQL and PHP) stack over server I have noted some high-level points on a word file and shared it with the NineHertz team.

We had some serious initial discussions regarding the design and the functionality. Their process of requirement gathering is very professional, each and every small point was documented and they use Active Collab for project management, they have added me on it so that the whole project life cycle remains transparent to me. All the strategy and planning were done by NineHertz only.

What was the team composition?

The team assigned for my project was really very skillful. They are quick and they provided the solution for all my concerns during the project development. The team included the following:

1. Project Coordinator (Business Analyst)
2. Technical Project Manager
3. Design Team Lead
4. Designer
5. Web Developer
6. QA Team Lead

The team was very hardworking and whenever required they assigned more resources as sometime I have very tight schedule for my marketing campaign.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I am overwhelmed with the results, I noticed significant growth in my business since the website is live. The functionality is flawless, the website is very user friendly. All this is because of NineHertz. They have created a classy design which represented my products in a very attractive manner. Most importantly the payment functionality and flow are very smooth, the users do not face any problem or issues in payment. NineHertz has provided new heights to my business.

How was project management arranged and how effective was it?

NineHertz provided a very transparent workflow and clear communication. They had discussed each and every point related to the project and they had all of the info documented. They have their own tool Active Collab which they use for Project Management. Each and every task, MOM, documents, design, test cases, testing results, all the things were very professionally managed. NineHertz kept me involved throughout the whole development process.

They provided me consistent updates and never missed a deadline for delivery. A dedicated Project Coordinator was assigned by NineHertz, he was always available for me and currently my project is in maintenance, even now also I get equal importance from them, it was not at all like my project is over so they ignore me even today they always focus on my concerns on priority. I will give full marks to NineHertz for their project management and communication.

What did you find most impressive about this company?

The most impressive and appreciable thing about NineHertz is their communication and their availability for the client. It’s a weekend or night hours or their working off, you will always get an instant response from their side. During the whole project lifecycle, I do not remember a single instance when they have missed my message or email, I have always got an acknowledgement from their side.

Another great thing about them is their problem-solving skills, they have always provided me a solution to all my problems and concerns. Working with them was very smooth and swift.

Are there any areas for improvement?

Like Project Coordinator and Project Manager, in my views their QA Lead should also get directly in touch with the client.