Cybersecurity IT Managed Services
$200,000 to $999,999
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their flexibility to replace or bring more resources to support projects is impressive."

Apr 29, 2024

CISO, Shoe & Apparel Company

Anonymous

Retail
Queens, New York
1,001-5,000 Employees
Online Review
Verified

Next Generation Technology Solutions provides managed IT services to a shoe and apparel company. They offer 24/7 level 1-3 technical, network engineering, and ServiceNow ITSM and ITOM development support.

Next Generation Technology Solutions has helped the client resolve network support tickets, complete multiple network projects, and implement multiple ServiceNow modules. Their flexible team has also successfully rolled out the client's vulnerability and incident management programs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief Information Security Officer (CISO) of a retail company

Describe what your company does in a single sentence.

We are a wholesale and retail shoes and apparel company operating in over 80 countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Next Generation Technology Solutions to accomplish?

24/7 Monitoring, Triaging, Actioning, and Escalations
Network Engineering Support
Security Operations and Engineering
ServiceNow Development

SOLUTION

How did you find Next Generation Technology Solutions?

Referral

Why did you select Next Generation Technology Solutions over others?

Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from Next Generation Technology Solutions were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Proivde Network Engineering Support for over 100 stores, 10 Corporate locations, 5 Distribution Centers
Provide 24/7 Level 1 - Level 3 Tech support
ServiceNow ITSM and ITOM buildout
Security Operations and Engineering Support
Azure and AWS Engineering and Operations
Application support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Network Support Tickets getting resolved
Successful completion of multiple network porjects
Successful implementation of multiple ServiceNow modules
ITSM KPIs
Vulnerability Management Program roll out
Incident Management Program roll out

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For every pojrect, eithe a project manager or a project coordinator was engaged from their team.

There were daily/weekly meetings to ensure everything stayed on track.

What was your primary form of communication with Next Generation Technology Solutions?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Bringing the right resources to support the initiatives.
Their flexibility to replace or bring more resources to support projects is impressive.
Multiple certified resources being available for conulstations.

Are there any areas for improvement or something Next Generation Technology Solutions could have done differently?

So far, they have been impressive in delviering the services.

RATINGS

5.0

IT Managed Services IT Strategy Consulting
Confidential
Jan. 2024 - Jan. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I've never brought something to their attention that they wouldn't take care of for me."

Apr 29, 2024

Senior Director, Global Digital Workplace, Contact Lenses Co

Anonymous

Other industries
Bridgewater, New Jersey
10,001+ Employees
Online Review
Verified

Next Generation Technology Solutions is responsible for monitoring the IT on-premises and cloud infrastructure of a contact lenses company. The team manages hardware, software, and security issues.

Next Generation Technology Solutions maintains the uptime of the client's infrastructure greater than 98% and ensures successful completion of the server's OS versions at 100%. The team responds to security issues in under 15 minutes and is extremely responsive to the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Director - Global Digital Workplace, EUC of a contact lenses company.

Describe what your company does in a single sentence.

Life Science company that sells contact lenses and eye care products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Next Generation Technology Solutions to accomplish?

Infrastructure monitoring

SOLUTION

How did you find Next Generation Technology Solutions?

I have previously worked with them

Why did you select Next Generation Technology Solutions over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Prior experience using them

How many teammates from Next Generation Technology Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this work is to manage the on premise and cloud infrastructure. This entails hardware and software issues, security issues, and maintenance such as patching and OS upgrades.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Maintaining the uptime of the infrastructure greater than 98%, timely response to security issues under 15 minutes, successful completion of server OS versions at 100%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The service delivery team, as well as leadership, are extremely responsive to our needs. They assist in whatever way possible, and they are truly part of the team.

What was your primary form of communication with Next Generation Technology Solutions?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They do not nickel and dime their services. They do whatever it takes to make the client happy, within reason of course. I've never brought something to their attention that they wouldn't take care of for me. This is very unique for an outsourced provider.

Are there any areas for improvement or something Next Generation Technology Solutions could have done differently?

I would like to see them grow into more regions. This would help us greatly as we are a global company and we could benefit from direct local support in some cases.

RATINGS

5.0

"Exceptional service with very low turnover"

Business Entity Name	Next Generation Technology Solutions LLC
Source	New Jersey Division of Revenue & Enterprise Services
Jurisdiction of Formation	New Jersey
Date of Formation	November 26, 2018
Status	Active
Last Updated	July 18, 2024
ID	0600456019

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	July 25, 2024

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