NEON GROWTH

BACKGROUND

Please describe your company and position.

I am the CMO of Retrouvé

Describe what your company does in a single sentence.

Founded on four generations of expertise and experience as the family behind Kiehl’s, Retrouvé combines ingredients sourced from the family’s Malibu permaculture farm with clinically effective levels of science-backed ingredients to create luxurious, high-performance, transformative skincare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NEON GROWTH to accomplish?

• Increase Awareness
• Drive Sales

SOLUTION

How did you find NEON GROWTH?

Referral

Why did you select NEON GROWTH over others?

High ratings

How many teammates from NEON GROWTH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Neon provided performance marketing for Retrouvé, a luxury skincare brand, increasing ROI and sales year over year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Neon has played a significant role in helping our brand to elevate its digital marketing performance through paid media, creative, and CRO, always grounding their recommendations in thoughtful analysis while maintaining a deftly creative eye. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly engaged, responsive, and always delivered items on time. Our excellent account manager was our main point of contact. What we appreciate most about NEON GROWTH is that they genuinely care. They never just “set it and forget it.” 

What was your primary form of communication with NEON GROWTH?

Email or Messaging App

What did you find most impressive or unique about this company?

The team at Neon celebrated our wins, approached our challenges as if they were their own, and have become a true extension of our team. The group at Neon is talented, strategic, responsive, respectful, and simply wonderful to work with. We recommend Neon wholeheartedly to any brand looking for a digital marketing team that delivers results while building a relationship based on trust and partnership.

Are there any areas for improvement or something NEON GROWTH could have done differently?

Not that we experienced. 100% on point.

BACKGROUND

Please describe your company and position.

I am the Director of Kreative Manufacturing Limited

Describe what your company does in a single sentence.

Variety of services including designing, contracting and custom-solutions for your closets, office furniture, and kitchen set-up and wall panels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NEON GROWTH to accomplish?

• Increase a DTC e-commerce brand's website conversion rate.
• Throughout the design and development process, conduct a number of algorithm assessments on webpages to provide our creative team with input.
• Increase a DTC lead generation brand's website conversion rate.

SOLUTION

How did you find NEON GROWTH?

Online Search

Why did you select NEON GROWTH over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from NEON GROWTH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In order to provide ongoing experimentation and optimization, we were searching for a specialized experimentation partner for this engagement who could support a full scope experimentation program that included goal orientation, strategy, road mapping, project management, design, development, experiment results analysis, etc. 

By using their tried-and-true technique of qualitative research and statistically valid testing, the Neon Growth team was able to obtain a deeper insight of our brands' customers, including their behaviors and motivators. 

By using tried-and-true frameworks, procedures, and techniques for a successful experimentation approach, they also assisted us in adding greater rigor to the experimental process. Our internal team received knowledge transfer and experiential education from the Neon Growth team during the engagement. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Growth in website conversion rates that has a quantifiable effect on the number of leads produced and the revenue generated by e-commerce. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated with the Neon Growth team via email and their project management software throughout the week, and we had weekly conversations with them. They always had prompt responses and communicated excellently.

What was your primary form of communication with NEON GROWTH?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Neon Growth offered years of experience and insights from their experiments to our company. As we scoped our various tests each month, they were able to apply those lessons to our studies, so we directly benefited from them. 

Are there any areas for improvement or something NEON GROWTH could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a financial services company

Describe what your company does in a single sentence.

We provide emergency loans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NEON Growth to accomplish?

• Establish a voice on Facebook
• Create & manage Facebook ads that drive conversions

SOLUTION

How did you find NEON Growth?

Referral

Why did you select NEON Growth over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from NEON Growth were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Neon Growth to take the charge in helping our brand started on Facebook advertising. Their team helped with the set-up, which was not easy because we are a financial institution. We also asked Neon Growth to create and run Facebook ad campaigns that were focused on customer retention. F,rom October 23 to January 24, we've seen over 3600 conversions at about $14 CPA. To give context, our CPA on other platforms range anywhere between $60-$140.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Over 3600 conversions in a 3-month time period. 
• 90% better CPA verses other channels of marketing. 
• Media spend is much more efficient working with Neon Growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were always on time. The team was proactive in communication. No issues at all.

What was your primary form of communication with NEON Growth?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found their working knowledge of Facebook marketing to be very impressive. They had data to back up their strategy, and they knew exactly what to do to help us get where we needed to be.

Are there any areas for improvement or something NEON Growth could have done differently?

We are a financial institution, so the language that we speak has to be very precise. I thought Neon Growth wanted to be more creative than our legal team allowed us to be. There should've been more upfront conversations about brand standards and guidelines, but it didn't take long for Neon Growth to figure it out and adjust to our needs.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Crump & Co., an online children’s boutique.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NEON GROWTH?

We were trying to reach new customers. We were getting people to our website, but they weren't converting, so our main objective was to put our ads in front of people that would actually increase our conversions.

SOLUTION

What was the scope of their involvement?

NEON GROWTH has been responsible for creating and launching paid ads on Facebook and Instagram to help us grow. Although we're responsible for doing our own photography and video, the team has been responsible for putting the creatives together.

NEON GROWTH has also helped us integrate apps on our store to create a better UX throughout our website. They've connected us with other partners to rebuild and restructure our website to ultimately improve the shopping experience.

Additionally, NEON GROWTH has done a lot of market analysis and brand research on our competitors to keep us competitive in the market. Their team has done a lot for us, so they're a one-stop shop for e-commerce.

What is the team composition?

I communicate with Dan (Founder) and Rosie (Director of Marketing Operations) directly, but NEON GROWTH also has a marketing team that helps with ads and campaigns.

How did you come to work with NEON GROWTH?

Prior to owning my own business, I worked for a company that used NEON GROWTH, so I met Dan and Rosie at that company. When that company went out of business, I started my own online e-commerce. As soon as I knew that I needed a marketing team, they were the only people that I wanted to work with. I didn't reach out to anyone else. I knew that I could trust them and that they were loyal, so they wouldn't simply take my money for their own personal benefit.

How much have you invested with them?

We pay NEON GROWTH a percentage of what they do per month regarding our ads. Currently, we pay them around $10,000–$20,000 a month, not including the actual ad spend.

What is the status of this engagement?

We started working together in February 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of our metrics have increased since we started working with NEON GROWTH, including web traffic, inquiries, and sales. Overall, I can't say enough good things about NEON GROWTH.

How did NEON GROWTH perform from a project management standpoint?

NEON GROWTH is quick and efficient, and they deliver on time and on budget. We meet with them weekly to go over our strategy, and they show us the analytics for each month throughout the year. We also go over the areas we need to boost based on data, as well as the ads we need to slow down based on the metrics. We communicate via Zoom calls, emails, and phone calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Dan and Rosie are the best. They always answer our questions.

What did you find most impressive about them?

What stands out about NEON GROWTH is their longevity approach. They want us to be successful long-term and are willing to make slow, steady progress instead of just taking our money, throwing it into Facebook, and hoping for the best. The team checks everything daily and adjusts ad spend as needed. They’re attentive to the results every single day.

Moreover, NEON GROWTH always steers me on the right path. For example, I had a meeting with Dan today, and I told him that I wanted to increase the ad spend. However, he told me that it wasn't a good idea. He could have just agreed and gotten more money from me. Nonetheless, his end game is longevity and building relationships with their clients that last over five or more years.

One time, we got hacked in Meta, but NEON GROWTH was great and stayed on top of reaching out to people who could help us. The team really went above and beyond in doing everything needed to get our account back.

Are there any areas they could improve?

I can't think of anything that I would want them to do differently.

Do you have any advice for potential customers?

Do whatever Dan and Rosie recommend. They know what they're doing, so do their suggestions and have some patience, and it will all come together.

BACKGROUND

Please describe your company and position.

I am the Data Analyst of a gourmet food company.

Describe what your company does in a single sentence.

Gourmet food industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NEON Growth to accomplish?

• Ad efficiency
• New audience targeting
• Creative development and feedback

SOLUTION

How did you find NEON Growth?

Online Search

Why did you select NEON Growth over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NEON Growth were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Neon growth came in on a quick timeline with only a few weeks to plan and implement a full holiday media strategy. Implementing new creative, developing new campaigns, testing audiences, media spend plan recommendations, complex reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our main goal was increased ROAS. While this was constantly measured, Neon Growth provided granular analysis into each ad, both past and current, highlighting the key successes and failures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines were always met and communication was a breeze. The Neon team was quick to answer via email, call or messages.

What was your primary form of communication with NEON Growth?

Virtual Meeting

What did you find most impressive or unique about this company?

From day one, team at Neon Growth seemed like a partnership that had spanned years. The combination of amazing personalities and well-presented data made our company feel comfortable from the start. The team is a joy to work with.

Are there any areas for improvement or something NEON Growth could have done differently?

Thus far, my only regret is not bringing on Neon Growth sooner.

BACKGROUND

Please describe your company and position.

 I am the Digital Marketing Manager of an ecommerce company 

Describe what your company does in a single sentence.

Floral E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NEON to accomplish?

• Increase Revenue
• Increase traffic

SOLUTION

How did you find NEON?

Referral

Why did you select NEON over others?

• Pricing fit our budget
• Referred to me

How many teammates from NEON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agency assisted with not only Facebook Ads but also assisting with creative creation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seeing a steady increase in traffic to our site from Paid Social marketing and also increase in revenue from organic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were always delivered on time and completed in quick turnarounds. Anytime there was a need or ask Neon was able to tackle it and complete it in due time.

What was your primary form of communication with NEON?

Virtual Meeting

What did you find most impressive or unique about this company?

NEON had very strong communication skills and the ability to be flexible with any requests we had for them.

Are there any areas for improvement or something NEON could have done differently?

N/A