NC Digital

BACKGROUND

Please describe your company and position.

 I am the Director of a roofing company 

Describe what your company does in a single sentence.

Our company is a professional roofing company based in Merthyr Tydfil, providing domestic and commercial roofing services across South Wales, including roof repairs, new roofs, slating and tiling, flat roofing, chimney repairs, guttering and emergency roofing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NC Digital to accomplish?

• Professional Website Redesign
• Generate More Leads
• Reliable Website Hosting & Support

SOLUTION

How did you find NC Digital?

Online Search

Why did you select NC Digital over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from NC Digital were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

NC Digital took on the complete redesign and development of our website after we were unhappy with the quality and performance of our previous site, which wasn't generating the customer enquiries we needed. The project involved creating a modern, professional and mobile-friendly website that better reflected the quality of our roofing services and helped build trust with potential customers. NC Digital handled everything from the initial planning and design through to the full website development and launch. They focused on improving the overall appearance, making the website easier to navigate, clearly showcasing our roofing services and adding prominent contact options to encourage more enquiries and quote requests. The website was also structured with search engine optimisation in mind to help improve our visibility in local searches. Alongside the design and development, NC Digital provided reliable website hosting and ongoing technical support, taking care of everything so we could focus on running our roofing business. The end result was a professional, user-friendly website designed to strengthen our online presence and attract more potential customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest improvement was the overall quality, professionalism and usability of our new website compared to our previous one. Before working with NC Digital, our website wasn't generating the enquiries we wanted and didn't properly reflect the quality of our roofing services. NC Digital completely transformed our online presence with a modern, mobile-friendly website that clearly showcases our services and makes it much easier for potential customers to request quotes or get in touch. The new website has given us a much stronger foundation for attracting local customers and generating enquiries, with improved navigation, clearer calls to action and a more professional appearance. We also now benefit from reliable hosting and ongoing support, meaning we no longer have to worry about managing the technical side of our website. Overall, the project has been a significant improvement on what we had before and has put our business in a much better position to attract new customers online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NC Digital managed the entire project professionally from start to finish, making the whole process straightforward and stress-free. From our initial conversation, they took the time to understand the problems we were having with our previous website and what we wanted to achieve with the new one. Communication was excellent throughout, and we were kept updated on progress at every stage. They listened to our ideas, offered helpful suggestions and were always quick to respond whenever we had questions or requested changes. The work was completed within the agreed timeframe, and everything was delivered to a high standard. What impressed us most was how easy they made the process, handling everything from the design and development to launching and hosting the website. They were approachable, reliable and genuinely focused on getting the best result for our business.

What was your primary form of communication with NC Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about NC Digital was how genuinely invested they were in getting things right for our business. They didn't just build us a website and leave it at that; they took the time to understand our roofing business, the issues we had with our previous website and what we wanted to achieve. Their attention to detail, creativity and knowledge really stood out, and they managed to turn our ideas into something far better than what we had before. Everything was explained clearly without confusing technical jargon, and nothing ever seemed too much trouble. It's rare to find a company that combines great design skills with such a personal and approachable service. Knowing they also handle our hosting and ongoing support gives us real peace of mind. We felt like they genuinely cared about our business rather than treating us as just another customer.

Are there any areas for improvement or something NC Digital could have done differently?

There isn't anything significant we feel NC Digital could have done differently. From start to finish, they were professional, approachable and delivered exactly what we were looking for. The whole process was straightforward, and whenever we had questions or wanted something adjusted, they were always happy to help. If anything, it would have been useful to explore more digital marketing options alongside the website to help generate additional enquiries, but that's something we can look at in the future. Overall, we're extremely happy with the service, the quality of the website and the ongoing support. We wouldn't hesitate to recommend NC Digital to other businesses.

BACKGROUND

Please describe your company and position.

 I am the Director of an electric company 

Describe what your company does in a single sentence.

We provide professional electrical services for homes and businesses across Merthyr Tydfil and the surrounding South Wales area, including installations, repairs, rewiring, inspections and general electrical maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NC Digital to accomplish?

• Create a professional website for the business
• Clearly showcase our electrical services
• Improve our online presence in Merthyr Tydfil
• Help us appear more prominently in local search results
• Make it easier for potential customers to contact us
• Build more trust with new customers online

SOLUTION

How did you find NC Digital?

Referral

Why did you select NC Digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NC Digital were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

NC Digital designed and developed a new website for our electrical business, with a focus on creating a professional online presence and helping customers easily understand the services we offer.

The key deliverables included:

• Full website design and development Mobile and tablet optimisation
• Dedicated pages for our main electrical services
• Clear contact forms and enquiry options
• Local SEO setup targeting Merthyr Tydfil and surrounding areas
• Fast-loading, user-friendly page layouts
• Basic on-page SEO and search engine setup
• Website hosting and ongoing technical support
• Updates and changes after launch when required

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We don’t have exact percentage figures available, but the project has delivered clear improvements in several areas:

• Increased website enquiries from potential customers
• Better visibility for electrical services in local
• Google searches A stronger online presence in Merthyr Tydfil
• More customers finding the business through mobile and search
• A clearer, more professional website that builds trust with new customers
• Easier contact through improved enquiry forms and calls to action

The main success has been giving the business a much stronger online presence and making it easier for local customers to find and contact us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NC Digital managed the project very well from start to finish. Communication was clear throughout and we were kept updated on progress. Everything was delivered within the agreed timeframe, and any changes or requests we had were dealt with quickly. They were easy to contact, responsive and made the whole process straightforward.

What was your primary form of communication with NC Digital?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how approachable and easy NC Digital were to work with. They took the time to understand our business, explained everything clearly, and were always quick to respond when we needed anything. It felt like a very personal service rather than just being treated like another project.

Are there any areas for improvement or something NC Digital could have done differently?

Nothing major comes to mind. The project went smoothly and we were happy with the communication and final website. If anything, a little more guidance at the very beginning on what content and images we needed to prepare could have made the process even quicker.

BACKGROUND

Introduce your business and what you do there.

I’m the director of M&J Roofing, a roofing services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NC Digital?

We needed a new website for our business to advertise our services and bring in leads.

SOLUTION

What was the scope of their involvement?

NC Digital designed and developed a new website for M&J Roofing to give us a professional online presence and make it easier for potential customers to find and contact us. The project included the full website design and build, mobile optimization, service pages, project/gallery content, contact forms, and basic SEO setup. NC Digital also ensured the site was fast, easy to use, and structured properly for local search.

Moreover, NC Digital provided ongoing support after the website launch, including website hosting, maintenance, updates, and general technical support when needed. The team continues to help keep the site running smoothly and make changes when required.

What is the team composition?

We worked with one teammate from NC Digital.

How did you come to work with NC Digital?

We found NC Digital through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We spent less than $10,000 on this project.

What is the status of this engagement?

We worked with NC Digital in September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NC Digital's new website gave us a much more professional online presence and made it easier for potential customers to find our services and get in touch. Since the launch, we've seen an increase in website inquiries and improved visibility in local search results. The site also performs much better on mobile, loads quickly, and gives customers a clearer overview of the roofing services we offer.

Although we don't have exact percentage figures available, we've seen a noticeable increase in website inquiries and improved visibility for our roofing services in local Google searches. We now receive 20 more inquiries per month compared to before the new website was launched.

How did NC Digital perform from a project management standpoint?

NC Digital managed the project really well from start to finish. Communication was clear throughout, and we were kept updated on the progress. The team handled any changes we requested quickly. Moreover, NC Digital delivered the website within the agreed timeframe, and the whole process was straightforward and well-organized.

We communicated with NC Digital through in-person and virtual meetings, email, and messaging apps.

What did you find most impressive about them?

What stood out the most was how personal and straightforward the whole process felt. NC Digital took the time to understand our business, explained everything clearly without overcomplicating it, and was always easy to contact when we had questions or wanted changes. It felt like we were working with someone who genuinely cared about getting the website right rather than just delivering it and moving on.

Are there any areas they could improve?

Nothing major comes to mind. The project was handled well, and communication was good throughout. If anything, having a little more guidance at the start around what content and images we needed to prepare could have made the process even quicker. However, overall, we were very happy with how everything was managed.