myIT.com

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of St. Elizabeth Ann Seton Catholic Church

Describe what your company does in a single sentence.

We are a large Catholic Church in Keller Texas. We have daily services at 9 am and 7 weekend services (2 on Saturday and 5 on Sunday) that usally draws 9,500 to 10,000 people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire myIT.com to accomplish?

• To keep our network and firewall safe from hackers, malware, and ransonware.
• To make sure our end users have a degree of reliability and functionality with the local machines and the network
• To ensure that our security cameras for our church and our school are operating at a high level of reliability

SOLUTION

How did you find myIT.com?

Online Search

Why did you select myIT.com over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from myIT.com were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a wide and diverse IT network and many end users that work on campus and at home. myIT.com keeps things on the right track and secure. They provide excellent support to our team members that work from home.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to successfully able to add and delete users to our network and keep it secure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their porject managment is excellent. They provide timely support and critical feedback when things have to pivot with a changing environment. They are very responsive to our needs.

What was your primary form of communication with myIT.com?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They can anticipate our needs and recommend solutions before we know what they are for ourselves.

Are there any areas for improvement or something myIT.com could have done differently?

I can't say honestly if there is anythig that myIT.com is decifienct in. They meet or exceed our needs for IT support.

BACKGROUND

Please describe your company and position.

I am the Executive of RE Watson & Associates

Describe what your company does in a single sentence.

RE Watson is a wholesale interior mirror and glass company in Texas. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire myIT.com to accomplish?

• Security
• Backups

SOLUTION

How did you find myIT.com?

Other

Why did you select myIT.com over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from myIT.com were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

myIT did a complete overhaul of our IT/security/devices. We switched IT companies and myIT made the transition as painless as possible and got our services secured and up to date. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Revamped our entire IT systems (computers, phones, cloud storage, backup services, etc). 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team is wonderful. They respond quickly, act fast when issues arrives and stay in front of issues we have that we aren't even aware of. They make IT services painless for our entire team. 

What was your primary form of communication with myIT.com?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They stay up to date and commincate with us on issues we don't see. Our previous IT company was great, but issues were only dealt with after there was a problem for us. MyIT is the opposite - they are very involved in the backend and look after our services to make sure we are handled prior to having an issue as best as they can. 

Are there any areas for improvement or something myIT.com could have done differently?

No 

BACKGROUND

Introduce your business and what you do there.

I’m the contracts manager for a traffic signal construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with myIT.com?

We were replacing a long-standing third-party IT service provider that we had employed for over a decade. We were exploring other options due to service issues we were experiencing with that company, and we needed to find a more reliable provider.

SOLUTION

What was the scope of their involvement?

myIT.com is our managed IT service provider. When they joined, they helped us with the migration process out of our previous provider, and they also moved some of our information to the cloud.

myIT.com’s services have been both on-site and off-site. We usually initiate tickets remotely, and a lot of the tickets are handled remotely, but they come to support us in person when needed. For example, they did cataloging and inventorying on-site after the migration.

What is the team composition?

I’ve worked with around six people from myIT.com, including Greg (Founder & President), Bryan (Technical Account Manager), who is also our main point of contact, Jeffrey (Director of Business Development), and 4–5 different technicians.

How did you come to work with myIT.com?

Originally, we received an email from them. Then, we started our initial discussions and had a few meetings with them, during which they asked us questions to figure out what we needed. The third time we met with them, they provided us with pricing, which our upper management reviewed.

myIT.com’s pricing was in line with what we were paying before, but the plan they presented to us made us feel comfortable with switching to them. They were also very proactive in their approach, so we decided to hire them and replace our previous provider.

How much have you invested with them?

So far, we’ve spent around $12,000–$15,000, which averages about $2,000 per month.

What is the status of this engagement?

We started working together around mid-February 2022, and our engagement is ongoing. We have a yearly contract signed with them, and we plan to continue working with them, so we will certainly renew the contract next year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, I really enjoy myIT.com’s service, and they’re very easy to work with. They’re very personable and friendly, so I highly recommend them.

How did myIT.com perform from a project management standpoint?

myIT.com’s account representative frequently communicates with us, and it is very easy to talk to him. I’m always able to bounce ideas off of him, and he always tells me the best way to go.

As for communication, myIT.com checks in once per month, and we have quarterly meetings established. They also have an email address that creates tickets in their system when I request their service. We mainly use email and phone calls to communicate, and we initially used Zoom for our meetings, but I assume we will move to in-person meetings.

What did you find most impressive about them?

myIT.com is very flexible, and I can easily get a hold of them, which is great.

Are there any areas they could improve?

No. myIT.com is always on top of ensuring that their people follow through. One time, it took them an extra day to respond, but I just let them know and didn’t give them negative feedback.

Do you have any advice for potential customers?

myIT.com is more geared towards small and mid-sized businesses, so if you are an extremely large company, you might have to evaluate if they can handle the contract.