Mydbops

BACKGROUND

Please describe your company and position.

I am the DBA of Payswiff Technologies Pvt. Ltd.

Describe what your company does in a single sentence.

Payswiff provides best-in-class commerce infrastructure, technology, and financial solutions for SME merchants across India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mydbops to accomplish?

• Establish our business all over world.

SOLUTION

How did you find Mydbops?

Referral

Why did you select Mydbops over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Mydbops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mydbops has delivered Managed Database Services (MDS) for our AWS-hosted MySQL and Microsoft SQL Server environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistent 24/7 uptime for databases serving payment processing.
Improved performance and storage efficiency through tailored archival
solutions.
Zero data loss due to robust, multi-layered backup management.
Rapid response and reduced incident impact through proactive
monitoring.
Seamless data center migration and disaster recovery readiness.
Query and replica optimizations that enhanced transaction throughput
and reliability.
Ongoing compliance and best-practice implementation for regulated
business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mydbops combines 24/7 support via Google chat with transparent ticket tracking.
Monthly activities and major projects—like DR drills—are executed on schedule, with
clear communication and thorough documentation. Their proactive approach means
most issues are resolved before impacting our business.

What was your primary form of communication with Mydbops?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mydbops’ expertise spans both MySQL and SQL Server in AWS at scale. Their proactive service and an unlimited DBA request model provide peace of mind and agility, making them a true extension of our engineering team. Their ability to anticipate challenges, maintain uptime, and support complex migrations sets them apart in managed database services.

Are there any areas for improvement or something Mydbops could have done differently?

The engagement has been consistently strong. Mydbops has adapted well to our evolving needs over the years and maintained excellent service quality throughout the partnership.

BACKGROUND

Please describe your company and position.

I am the Co Founder of Eminar Commerce Solutions Private Limited

Describe what your company does in a single sentence.

We build apps for E-Commerce merchants using Shopify.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mydbops to accomplish?

• Archive 2 years of accumulated data from our MySQL production environment to improve database performance and manageability
• Perform MySQL version upgrade safely while maintaining 24/7 availability for our production systems
• Establish proactive 24/7 monitoring and support to prevent database issues before they impact our operations

SOLUTION

How did you find Mydbops?

• Online Search
• previous organization

Why did you select Mydbops over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Mydbops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mydbops provided comprehensive Managed Database Services (MDS) for our
2-server MySQL environment (production and replica) over a 24-month engagement.

Key deliverables included:

• 24/7 Proactive Monitoring & Support: Continuous monitoring with instant
  Slack support and ticketing system access for unlimited DBA tasks.
• Data Archival Execution: Successfully archived 2 years of accumulated data,
  improving query performance and storage efficiency.
• Zero-Downtime MySQL Upgrade: Executed version upgrade with zero
  downtime to production environment.
• Query Optimization: On-demand query tuning and validation to maintain
  optimal performance.
• Backup Strategy: Comprehensive backup planning with verified recovery
  capabilities.
• Monthly Maintenance: Regular performance reviews, optimization
  recommendations, and replication health monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

•  Zero unplanned downtime during MySQL version upgrade.
• Successful archival of 2 years of historical data, signicantly improving query performance.
• 24/7 availability with rapid response times via Slack integration.
• Improved database performance through regular query tuning.
• Proactive issue prevention with monitoring catching problems before production impact.
• Maintained replication health between production and replica throughout 24-month engagement.
• On-schedule monthly maintenance with detailed reports and recommendations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mydbops demonstrated exceptional responsiveness throughout the 24-month engagement. Their 24/7 Slack support provided instant access, and the ticketing system offered excellent visibility into all requests. Monthly maintenance was completed on schedule with clear communication. For critical activities like data archival and MySQL upgrades, they planned meticulously and executed with minimal disruption. Their proactive monitoring often identied and resolved issues before we noticed them.

What was your primary form of communication with Mydbops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mydbops' proactive approach truly set them apart—their monitoring caught issues early before impacting operations. The unlimited DBA tasks model was incredibly valuable, eliminating hesitation about requesting help or optimization work. Their expertise in handling complex operations like data archival and version upgrades with zero downtime gave us tremendous condence. Over 24 months, they maintained consistent service quality with seamless Slack communication, feeling like an extension of our team rather than an external vendor. Their 24/7 support and proactive approach provided tremendous peace of mind.

Are there any areas for improvement or something Mydbops could have done differently?

The service was consistently strong throughout the engagement. If anything, occasional proactive recommendations for performance improvements even beyond what we requested would have been benecial, though they were always responsive when we asked.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead of Inextrix Technologies, a telecommunications company. We design and deliver enterprise-grade VoIP, unified communications, call center, and telecom automation solutions that enable businesses to efficiently manage, monitor, and scale their global voice and messaging operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mydbops?

We needed help identifying and resolving performance bottlenecks in our MySQL database supporting one of our custom VoIP billing and switching projects.

SOLUTION

What was the scope of their involvement?

Mydbops provided MySQL performance tuning. Their main deliverables included a comprehensive audit report analyzing our server configuration, infrastructure suitability, buffer pool settings, and connection handling. They also worked on schema and index optimization by removing duplicate and unused indexes and providing primary key recommendations.

The team also analyzed query performance and optimized the top six problematic queries with detailed before-and-after comparisons. They implemented configuration changes, including InnoDB buffer pool, I/O capacity tuning, and isolation level modifications. Mydbops also provided a security assessment and a complete security report covering access protection and breach prevention measures.

The team provided a table partitioning strategy with a sample two-year monthly range partitioning for large tables. They also provided a scalability roadmap with ProxySQL load balancer recommendations for future read/write splitting. Finally, they provided a prioritized action plan with categorized recommendations for phased implementation.

What is the team composition?

We worked with 2–5 teammates from Mydbops.

How did you come to work with Mydbops?

We found them through an online search and a referral. We chose them over other options because they offered good value for the cost.

What is the status of this engagement?

We worked together from September–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Mydbops helped us reduce database latency by over 40% and improve platform uptime from 99.6% to 99.95%. We also saw faster query response times and optimized indexes. After the optimization project, average database query response times improved by approximately 40%–50%.

How did Mydbops perform from a project management standpoint?

Mydbops delivered on time. We communicated via email and messaging apps.

What did you find most impressive about them?

Mydbops’ ability to translate database best practices into real operational impact was impressive.

Are there any areas they could improve?

The project was well-executed overall. Although earlier discussions around long-term scalability planning could have added even more value, Mydbops adapted quickly to evolving requirements.

BACKGROUND

Please describe your company and position.

I am the Lead Data Engineer of Alice Blue Financial Services Pvt Ltd

Describe what your company does in a single sentence.

Stock broking and financial services company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mydbops to accomplish?

• Database Administration and Maintenance

SOLUTION

How did you find Mydbops?

Referral

Why did you select Mydbops over others?

High ratings

How many teammates from Mydbops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

- Server Monitoring  

- Data Backup Process  

- Disaster Recovery Setup and Recovery Process  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster processing and improved system performance.
Reduced manual effort and lower error rates.
Faster and more accurate reporting.
Improved stability with consistent successful job runs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and consistent. They delivered the assigned items on time and kept us informed at each stage. They were responsive to our needs, quickly addressing issues, incorporating feedback, and providing timely updates whenever changes were required

What was your primary form of communication with Mydbops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their strong commitment to quality.

Quick and responsive communication
Reliable and consistent delivery
Professional and easy to work with

Are there any areas for improvement or something Mydbops could have done differently?

Offer proactive suggestions or alternatives when issues arise.

Database Architecture plan