Mydbops

BACKGROUND

Please describe your company and position.

I am the Co Founder of Eminar Commerce Solutions Private Limited

Describe what your company does in a single sentence.

We build apps for E-Commerce merchants using Shopify.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mydbops to accomplish?

• Archive 2 years of accumulated data from our MySQL production environment to improve database performance and manageability
• Perform MySQL version upgrade safely while maintaining 24/7 availability for our production systems
• Establish proactive 24/7 monitoring and support to prevent database issues before they impact our operations

SOLUTION

How did you find Mydbops?

• Online Search
• previous organization

Why did you select Mydbops over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Mydbops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mydbops provided comprehensive Managed Database Services (MDS) for our
2-server MySQL environment (production and replica) over a 24-month engagement.

Key deliverables included:

• 24/7 Proactive Monitoring & Support: Continuous monitoring with instant
  Slack support and ticketing system access for unlimited DBA tasks.
• Data Archival Execution: Successfully archived 2 years of accumulated data,
  improving query performance and storage efficiency.
• Zero-Downtime MySQL Upgrade: Executed version upgrade with zero
  downtime to production environment.
• Query Optimization: On-demand query tuning and validation to maintain
  optimal performance.
• Backup Strategy: Comprehensive backup planning with verified recovery
  capabilities.
• Monthly Maintenance: Regular performance reviews, optimization
  recommendations, and replication health monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

•  Zero unplanned downtime during MySQL version upgrade.
• Successful archival of 2 years of historical data, signicantly improving query performance.
• 24/7 availability with rapid response times via Slack integration.
• Improved database performance through regular query tuning.
• Proactive issue prevention with monitoring catching problems before production impact.
• Maintained replication health between production and replica throughout 24-month engagement.
• On-schedule monthly maintenance with detailed reports and recommendations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mydbops demonstrated exceptional responsiveness throughout the 24-month engagement. Their 24/7 Slack support provided instant access, and the ticketing system offered excellent visibility into all requests. Monthly maintenance was completed on schedule with clear communication. For critical activities like data archival and MySQL upgrades, they planned meticulously and executed with minimal disruption. Their proactive monitoring often identied and resolved issues before we noticed them.

What was your primary form of communication with Mydbops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mydbops' proactive approach truly set them apart—their monitoring caught issues early before impacting operations. The unlimited DBA tasks model was incredibly valuable, eliminating hesitation about requesting help or optimization work. Their expertise in handling complex operations like data archival and version upgrades with zero downtime gave us tremendous condence. Over 24 months, they maintained consistent service quality with seamless Slack communication, feeling like an extension of our team rather than an external vendor. Their 24/7 support and proactive approach provided tremendous peace of mind.

Are there any areas for improvement or something Mydbops could have done differently?

The service was consistently strong throughout the engagement. If anything, occasional proactive recommendations for performance improvements even beyond what we requested would have been benecial, though they were always responsive when we asked.