My Creative Mark

BACKGROUND

Introduce your business and what you do there.
I’m the principal architect and co-founder of Office42 Architecture. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with My Creative Mark?
We hired My Creative Mark to develop our website. 

SOLUTION

What was the scope of their involvement?
We initially went through some of our goals. Our company had an existing website, and My Creative Mark helped us check what wasn’t working and what we needed to improve. They provided us with some options until we finalized the look of the website. From there, we provided them with our information through Google or Dropbox.
They put the data into the website, and we had some back and forth to review the website. Moreover, they taught our staff how to use and update the website, which was made using Webflow. They also did some troubleshooting post-launch to check if things worked properly and if there were bugs.
What is the team composition?
A designer was originally assigned to our project, but when he couldn’t do the job, Christian (Founder & CEO) took over to finish the job.
How did you come to work with My Creative Mark?
Christian and I were in the same professional group, so I already knew what he could do.
How much have you invested with them?
We invested around $7,000–$8,000.
What is the status of this engagement?
The project lasted from November 2022–October 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We wanted something that we could use and update by ourselves in the simplest way possible, and Christian developed strategies and options that we could update easily over time. I appreciated that they used Webflow, and they utilized it in many ways to its fullest potential.
How did My Creative Mark perform from a project management standpoint?
Unfortunately, we had a big hiccup in terms of project management. Christian had a big loss in terms of his designer, who was unable to proceed with the project as we expected. As a result, there was a huge lag in time. We didn’t hear from them for a couple of months. Christian finally came back and apologized, saying he found himself in a tough place. He gave us the option to continue or abort the project, and we decided to continue.
He successfully completed the project from there, though it took a year to finish instead of just three months. We also had some disagreements in terms of pricing. We discussed half-cost options in terms of what he could build, but he came back and built with the full amount. We had differing viewpoints on how that had gone down. 
Christian didn’t inform me that he wanted to charge the full amount, and he proceeded with more and more work on his part. Fortunately, we came to a middle ground where we made an agreement.
To communicate, we used Zoom, phone calls, and emails.
What did you find most impressive about them?
My Creative Mark had great customer service; they were attentive and responsive to our needs. The team strived to achieve our vision and helped us realize what we wanted to do. They thought about ways to make things happen in a simple, affordable, and quick way.
Are there any areas they could improve?
There were some hiccups on our launch page, and I wasn’t 100% sure if it was working correctly. There were also other incorrect things on the website. To be fair, Christian was always attentive to these things and worked on fixing them right away. He was on top of the things that we wanted to be better or work differently.
Do you have any advice for potential customers?
Incorporate assets early on in the development process. This way, you’ll have a more structural flow in terms of the things you want to update. You can also avoid a lot of backtracking and redoing many things. Completing the assets early on will help you see the final product more accurately. 

BACKGROUND

Please describe your company and your position there.

Driveway connects you with auto body repair technicians that can fix your car at your home or office. Rudy Joudet Founder & CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Creative Mark?

As we quickly grew our business and started servicing 1000s of customers daily, the need to develop a solid customer experience became apparent. We partnered with My Creative Mark, a growth agency that not only helps businesses increase traffic, sales and customer satisfaction.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with My Creative Mark on several smaller projects since 2017 and were extremely with the results. We did not need to look elsewhere for other vendors.

Describe the project in detail and walk through the stages of the project.

My Creative Mark started by laying out our customer journey and optimizing our processes. Once they were done with that, they started implementing strategies that integrated with our CRM. They also help our team save time in their daily activities through task automation

How many resources from the vendor's team worked with you, and what were their positions?

We mainly interacted with Christian Nahas who was the main point contact for project management and strategy which was very convenient for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customer acquisition and client satisfaction has increased ever since and our capacity to manage larger volume of customers has improved significantly.

How effective was the workflow between your team and theirs?

We had an initial discovery meeting followed by a strategy and workshop call. We then had weekly standing meetings to review progress and discuss results.

What did you find most impressive or unique about this company?

My Creative Mark uses a point system that allows you to have flexibility and agility. They also have the ability to quickly learn and understand your business to setup a personalized training.

Are there any areas for improvement or something they could have done differently?

Nobody's perfect but nothing comes to mind at the moment.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of YallFit, an in-home personal training service. 
 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with My Creative Mark?

I needed a full set of creative branding materials. Before I contacted My Creative Mark, I didn’t have a brand name, logo, website, or anything like that.  
 

SOLUTION

What was the scope of their involvement?

First, we worked together on creating my logo. They sent me a lot of color palettes, font templates, and other guidelines so I could discover how I wanted my branding to look. Once we agreed on the logo, they did the same process for my website, sending me a series of base templates to choose from and building off of that. 

When building the site, My Creative Mark asked me what I was going to use the website for, then took the info that I gave them and created something that was exactly what I envisioned. Even now, I can make requests and changes and they are able to go in and edit the site to suit what I need. 

My Creative Mark also helped me improve my social media presence, even going so far as helping me choose pictures to use from the collection that my photographer took. They wrote blogs for me and taught me how to properly use them to grow my business. 

I’m a good personal trainer, but I was not experienced with marketing — they coached me through everything that I needed to know about marketing my business. This included teaching me about SEO, helping me get the right marketing software and tools, and showing me why everything that they were doing was important. On top of that, they coached me in my sales approach, such as putting out new promotions or changing up my pricing. 

What is the team composition?

My main point of contact has been with a single person, which is really convenient for me. I just tell him what I need, and he either does it himself or sends it out to whoever needs to be involved. 

How did you come to work with My Creative Mark?

I was referred to My Creative Mark by a friend. 

How much have you invested with them?

I’ve invested $10,000–$49,000 with My Creative Mark.

What is the status of this engagement?

I started working with My Creative Mark in June 2020, and we are still working together. 
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before I started working with My Creative Mark, I had five clients — now, I have 25 clients. My business has definitely grown since I started working with them. 

How did My Creative Mark perform from a project management standpoint?

They were 100% accurate to the schedule and budget of my project. We used HubSpot for our project management and Acuity for scheduling things on our calendars.

What did you find most impressive about them?

My Creative Mark really cares about my vision and how to help me achieve my business goals as efficiently as possible — they took the time to really understand my needs and what I wanted out of the brand. They try to save me money while still providing great service, and they always give me 110%.

Are there any areas they could improve?

No, not off the top of my head. I’m very, very satisfied with the service, and I’m going to continue working with them for a long time. 

Do you have any advice for potential customers?

It’s important to communicate any thoughts and visions with them up front. My Creative Mark will make the vision a reality as long as the communication is there — they will take the time to deliver exactly what you want, but you have to tell them what that is. 
 

BACKGROUND

Please describe your company and position.

I am the General Manager of Co d'Azur

Describe what your company does in a single sentence.

Highly recommended marketing agency and always a pleasure to work with Christian: very professional, knowledgeable and organized. Thanks to him, Co d'Azur is now ready with a beautiful professional logo, optimized website and a solid marketing and sales process for better conversion. Thank you Christian and My Creative Mark!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire My Creative Mark to accomplish?

• Professional optimized website for growth
• CRM enablement
• Marketing and Sales Process

SOLUTION

How did you find My Creative Mark?

• Referral

Why did you select My Creative Mark over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from My Creative Mark were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Beautiful professional logo
• Search-Engine, Landing and Conversion optimized website
• Solid marketing and sales process for better conversion
• Onboarding to HubSpot CRM enablement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Professional website delivered in a few months Professional logo delivered in less than a month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized, with a clear plan for the 6-month engagement and follow-up on action items. Weekly calls scheduled to discuss the progress and share feedback.

What was your primary form of communication with My Creative Mark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The growth-driven design approach.

Are there any areas for improvement or something My Creative Mark could have done differently?

We are very happy with the process and outcome quality of MyCreativeMark.