mPowered IT

BACKGROUND

Please describe your company and position.

I am the Director of Ops at a Wastewater Treatment Equipment Company 

Describe what your company does in a single sentence.

Manufacturer's rep for water and wastewater treatment equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mPowered IT to accomplish?

• move all operations from self managed server to cloud based
• maintain systems for smooth operation

SOLUTION

How did you find mPowered IT?

Other

Why did you select mPowered IT over others?

• High ratings
• Pricing first our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We had three servers on property that were accessed through a VPN. When everyone started working remotely due to the COVID shut down, it wasn't working efficiently. mPowered IT worked with us to move everything to a cloud server so that now everyone can access our data and share work from anywhere as long as they have access to a smart phone or computer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All data was moved from our servers to the cloud
• Employee cloud accounts were set up
• All employees were migrated to the online environment

What was your primary form of communication with mPowered IT?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The seamlessly moved our data to the cloud and got all employees set and going within less than a month. Then they scrubbed our servers and decommissioned them

What did you find most impressive or unique about this company?

The same people work with our account so they know how we do business and who our employees are. Their response rate is very quick.

Are there any areas for improvement or something mPowered IT could have done differently?

none that I can think of now

BACKGROUND

Please describe your company and position.

I am the President of Health Cooperative Strategies

Describe what your company does in a single sentence.

Manage health care programs across the country

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mPowered IT to accomplish?

• IT Compliance
• PHI security
• IT Security

SOLUTION

How did you find mPowered IT?

Referral

Why did you select mPowered IT over others?

• Great culture fit
• Company values aligned

What was the size of mPowered IT’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an internal infrastructure that provides security and ease for our employees and clients

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• No breaches in PHI
• Efficient and upgraded hardware
• Quick response from help desk

Describe their project management. Did they deliver items on time? How did they respond to your needs?

mPowered IT had our new office location with multiple remote locations up and running effectively with in days of executing our contract.

What was your primary form of communication with mPowered IT?

In-Person Meeting

What did you find most impressive or unique about this company?

Their customer service and response to any issues is second to none.

Are there any areas for improvement or something mPowered IT could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Co-owner of an Accounting, Bookkeeping and Tax Preparation company

Describe what your company does in a single sentence.

Accounting, Bookkeeping and Tax Preparation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mPowered IT to accomplish?

• Environmental Stability
• Security
• IT management

SOLUTION

How did you find mPowered IT?

Referral

Why did you select mPowered IT over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

What was the size of mPowered IT’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MPowered converted the company from a total in-house environment (file server, email server, desktops) to a cloud-based environment where we could retire the file and email servers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• IT maintenance handled remotely
• Less IT support required
• Windows updates automatic

What was your primary form of communication with mPowered IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MPowered provide a scope statement and deliverables timeline that was well defined. All scope items were handled in a timely and professional manner. Any issues were promptly handled either by email request or trouble ticket.

What did you find most impressive or unique about this company?

Ease of working with the MPowered resources to resolve tasks and issues. Very friendly folks to work with!

Are there any areas for improvement or something mPowered IT could have done differently?

They were responsive to all of our requests. The conversion was very easy.

BACKGROUND

Please describe your company and position.

I am the Deputy Director of Tech Alpharetta

Describe what your company does in a single sentence.

Tech Incubator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mPowered IT to accomplish?

• Problem Solving
• Network Connectivity
• IT Support - General

SOLUTION

How did you find mPowered IT?

Referral

Why did you select mPowered IT over others?

• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

IT support and connectivity issue corrections.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Terrific

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always helpful and responsive.

What was your primary form of communication with mPowered IT?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to problem solve quickly and with patience for our building tenants.

Are there any areas for improvement or something mPowered IT could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Owner of Concept Shop

Describe what your company does in a single sentence.

Marketing and creative services, web development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mPowered IT to accomplish?

• Microsoft Office issues

SOLUTION

How did you find mPowered IT?

Other

Why did you select mPowered IT over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

On several occasions, I've had some issues with my Microsoft Office account. I've contacted mPowered IT's support team with the problem, and they've always been able to fix it right away.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fixing email issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They asked the right questions and got to the solution very quickly.

What was your primary form of communication with mPowered IT?

Email or Messaging App

What did you find most impressive or unique about this company?

The fast response to the issue and the knowledge to fix it.

Are there any areas for improvement or something mPowered IT could have done differently?

No. It was super easy.