Mpiric Software

BACKGROUND

Please describe your company and position.

I am the Manager of BKM Helath

Describe what your company does in a single sentence.

At BKM Health Pvt Ltd, we’re unwaveringly devoted to empowering healthcare and nutraceutical businesses to achieve a incredibly competitive and constantly evolving worldwide marketplace. As a leading B2B accomplice, we focus on presenting a complete variety of tailor-made offerings that deal with the specific needs of companies within the healthcare and nutraceutical sectors. 
With a deep knowledge of industry demanding situations and complexities, we guide groups thru the intricacies of regulatory compliance, product development, distribution, and market expansion.

As a global carrier provider, we provide a holistic suite of services that covers vital areas of healthcare enterprise operations: regulatory affairs, clinical billing, production, garage, packaging, and distribution. Our services are designed to optimize performance, ensure best, and streamline commercial enterprise procedures, so our clients can recognition on their middle venture of presenting great services and products to clients international.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mpiric Software to accomplish?

• AI Internal Chatbot Development

SOLUTION

How did you find Mpiric Software?

• Referral
• Clutch Site

Why did you select Mpiric Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with the team to develop an internal AI chatbot for our company, BKM Health bkmhealth.com, to improve employee support and automate responses to common queries.

From the beginning, the team took the time to understand our needs and built a solution tailored to our internal processes. Their communication was clear and professional, and they delivered the project within the agreed timeline.

The chatbot has significantly improved our internal response time and helped reduce repetitive manual work. They were responsive to feedback and provided ongoing support during the launch phase.

We are very satisfied with the outcome and would recommend their services to other companies looking for a reliable and effective chatbot solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the chatbot launch, we have seen a clear improvement in internal efficiency. A significant portion of repetitive queries are now handled automatically, reducing the workload on our internal teams.

Response times have improved substantially, and employees are able to get information quickly without delays. Overall, the solution has streamlined our internal communication process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At every step of their engagement process the vendor exhibited a high level of organization and professionalism in how they managed the project. Everything had a defined structure and timelines beginning with the initial planning phase and through deployment, and there were clear milestones to track your progress against throughout this entire process.

Throughout the engagement, effective communication was accomplished through regular communications on project status, providing opportunities for clarification, and discussing additional areas for continuing improvement throughout the project as they arose.

A critical factor for our successful partnership was promptness to feedback and/or requests for change occurred; thus, all such requests received were executed promptly and seamlessly integrated into our internal business processes, as evidenced by the commitment displayed to working collaboratively as partners versus a provider of services.

What was your primary form of communication with Mpiric Software?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to truly understand our internal requirements before building the solution. They didn’t just develop a chatbot, they took time to study our workflow and tailored the system accordingly.

Their technical knowledge, combined with practical business understanding, made a big difference. They suggested improvements we hadn’t initially considered, which made the final product more efficient and scalable.

Another standout quality was their responsiveness and commitment even after deployment. They didn’t disappear once the project was delivered, they continued supporting and optimizing the solution.

Overall, their blend of technical expertise, strategic thinking, and client-focused approach makes them different from many other service providers we’ve worked with.

Are there any areas for improvement or something Mpiric Software could have done differently?

The overall experience was excellent. If anything, aligning meeting schedules occasionally required some flexibility due to availability, but the team always ensured communication remained consistent and productive.

It was never a major issue and did not impact delivery timelines.

BACKGROUND

Please describe your company and position.

I am the CEO of Swft Connect

Describe what your company does in a single sentence.

We provide digital business card software to companies and white label partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mpiric Software to accomplish?

• The goal of this project is to build Swft Connect as a secure, reliable, and scalable platform that simplifies system connectivity, reduces integration complexity, improves efficiency through automation, and delivers a seamless user experience while ensuring data security and performance.

SOLUTION

How did you find Mpiric Software?

Online Search

Why did you select Mpiric Software over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mpiric Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agency provides end-to-end development, maintenance, and strategic management for Swft Connect, our global digital business card platform. Tasked with supporting a user base of tens of thousands—including enterprise-level clients such as TUI and Deloitte—the agency manages the entire product lifecycle. This includes initial product planning, full-stack development, server infrastructure management, and ongoing technical support. They essentially serve as our dedicated product team, ensuring the platform remains scalable and secure for our high-profile corporate partners.

Key Deliverables:

A fully scalable, production-ready digital business card application.
Robust server infrastructure and backend management.
Continuous feature updates and routine maintenance.
Comprehensive technical support and bug resolution.
Strategic product roadmapping and planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most significant outcome has been the platform’s evolution into a market leader. The agency delivered a robust initial product on time and has maintained an aggressive development roadmap that keeps us ahead of competitors.

Measurable successes include:

High-Stakes Reliability: Maintaining 99.9% uptime for a platform used by thousands of employees at Fortune 500 companies.
Operational Efficiency: Automating the onboarding process so that new enterprise clients (like Deloitte) can deploy thousands of digital cards in minutes.
Global Reach: Scaling the server architecture to support low-latency profile loading for users across multiple continents.
Continuous Innovation: The consistent delivery of new features—such as Apple/Google Wallet integration and advanced CRM syncing—which has directly resulted in our status as a top-rated solution in the industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a perfect record of delivering on time. Even when we have urgent requirements for our enterprise clients, they respond with impressive speed and agility. Their ability to balance long-term roadmap development with immediate support needs is one of their greatest strengths.

What was your primary form of communication with Mpiric Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stands out about them is that they actually care about the success of the product as much as we do. It’s rare to find a team that isn't just looking at you as a paycheck or trying to find ways to bill more hours. Instead, they operate like true partners.

They are much more interested in building something special and making sure the software actually works for our users than they are in "nickel and diming" us. You can tell they take a lot of pride in their work; they often suggest better ways to do things, even if it means less work (or less money) for them. It’s that level of honesty and genuine investment in our vision that makes them unique. They aren't just a vendor; they are a part of the Swft Connect story.

Are there any areas for improvement or something Mpiric Software could have done differently?

The development and management have been flawless. One area for 'improvement' would just be seeing them lean even more into the long-term product roadmapping. They have such a deep understanding of our tech and the market now that we’d welcome even more of their high-level opinions on future industry trends before we even ask for them.

BACKGROUND

Introduce your business and what you do there.

I’m the business coordinator at Bonitek Pharma, a pharmaceutical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPIRIC WEB SERVICES?

We needed help to build our website, where end-users can look for our products.

SOLUTION

What was the scope of their involvement?

They developed our website from scratch using WordPress and are currently providing us with SEO services.

What is the team composition?

I don’t know how many people there are on their team.

How did you come to work with MPIRIC WEB SERVICES?

I received a couple of referrals, and we decided to work with them based on their previous experience.

How much have you invested with them?

We’ve spent $25,000.

What is the status of this engagement?

We started working together in January 2021, and the project is still ongoing.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with their work. Their team consists of friendly people who understand our requirements. They also code accordingly, and their pricing is very acceptable.

How did MPIRIC WEB SERVICES perform from a project management standpoint?

We communicate via phone calls.

What did you find most impressive about them?

We’re impressed with the fact that they provide us with 24/7 support.

Are there any areas they could improve?

I can’t think of anything that they need to improve on.

Do you have any advice for potential customers?

Hire them.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a driving school. We run a number of different portals online and provide lessons, both around Australia and on our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPIRIC WEB SERVICES?

They’ve designed and developed all our websites.

SOLUTION

What was the scope of their involvement?

MPIRIC manages the development and construction of our websites and then takes over management post-launch. I provide documentation — namely the architecture design of the website — and MPIRIC tells us on how they’ll do things. They work with a lot of milestones, and we pay as we go. They do on- and off-page SEO, bug fixing, and element redesign post-launch.

What is the team composition?

I worked with Janak (General Manager) and two other members of their staff. Janak is our main point of contact.

How did you come to work with MPIRIC WEB SERVICES?

I posted a job on Fiverr, and they came up as a preferred provider.

What is the status of this engagement?

We’ve been working together since March 2021. There are a number of projects we’re working on now, but the websites for the driving schools have been delivered.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I measure success by the amount of bookings that we get, our income, the amount of traffic that’s coming to the site, and where that traffic is coming from.

MPIRIC is very efficient and reliable. I’m certainly sticking with them because I’m totally happy with what’s been happening. It’s been a good business relationship.

How did MPIRIC WEB SERVICES perform from a project management standpoint?

They’re fantastic regarding project management. I contact them ad-hoc, with both of us taking each others calls. We have a very good working relationship because we’re flexible.

We have direct communication on Microsoft Teams. WhatsApp, email, and phone calls. All these channel work, which makes us successful.

What did you find most impressive about them?

Their ability to understand and implement what’s needed, as well as provide solutions, stands out. In the past, I’ve worked with companies that rely on me to deliver solutions even though I’m paying them for their expertise. MPIRIC is able to provide the expertise and abilities I need, as I’m not in the world of programs and software.

Are there any areas they could improve?

No, there’s nothing to improve. They just need to stay as they are because they’re the best.

Do you have any advice for potential customers?

It’s very simple: let them know what you need and give them a brief of your expectations. MPIRIC will take care of the rest, including guidelines, feedback, and more. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of the company. We provide life coaching services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MPIRIC WEB SERVICES?

I didn’t have a website, so I needed website development services.

SOLUTION

What was the scope of their involvement?

We initially contacted MPIRIC WEB SERVICES and scheduled a call. They asked me what I was looking for and what my business was. I gave a down payment, and they started to work on the website. They sent a couple of templates, but I didn’t like the one they sent. We had another conversation where they got to know me better, and I sent them colors, samples, and personal things. Then, they came back with a sample website.

Additionally, MPIRIC WEB SERVICES trained me on how to add content to the site, helped me design my logo, and provided a bit of content. I just have to go in there and personalize it.

What is the team composition?

We only work with one person.

How did you come to work with MPIRIC WEB SERVICES?

A friend referred them. They’d already used them, so I contacted them.

How much have you invested with them?

I’ve spent $600.

What is the status of this engagement?

We started working together in February 2022, and they’re almost finished. I just need their assistance if I have any questions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although I’m still working on the website, the end result is great. They understood what I was saying and took their time to get to know what I liked. Overall, I’m happy with how they designed it.

Also, if I need assistance, they’re there to help me with anything else.

How did MPIRIC WEB SERVICES perform from a project management standpoint?

It’s been easy. We initially discussed my budget, and they’ve stayed within it. Moreover, they make themselves available to answer questions as I learn. Whenever I send a question, they help me through it.

We communicate over WhatsApp and video conference calls.

What did you find most impressive about them?

They’re communicative and available to me. Also, the way they revived the initial template to fit my personality was excellent.

Are there any areas they could improve?

One of my concerns is the system because it has a lot of sections. However, I don’t have any complaints.

Do you have any advice for potential customers?

Be prepared and understand what you want. The more I was prepared, the better they could understand what I needed them to deliver.

BACKGROUND

Please describe your company and your position there.

I am the creator, founder and operator of Tier One Performance LV. A fitness brand and business providing services focused on health and wellness

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MPIRIC, and what were your goals?

I was in need of a website build and help with the design. Expanding my reach to potential clients and being accessible too was the main reason for me taking this step.

SOLUTION

How did you select this vendor and what were the deciding factors?

My decision to use MPIRIC web solutions was from a colleague who had their website created using their services. After the first consultation call Janek understood exactly what I wanted and I felt comfortable entrusting him with this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I initially gave Janek my vision for the look, the details I wanted the website to include along with the functions. I really wanted a place where potential clients could contact me. My network of people could also receive monthly blogs from me via the website and mailing list.

How many people from the vendor's team worked with you, and what were their positions?

1 person worked with me. Janak. From start to finish he was in continuous contact. Even post the project finishing he has remained a contact of mine.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My clients and any potential clients are really blown away at the quality of my website and the detail it has within the pages. I am happy it doesn't look cookie cutter.

Describe their project management style, including communication tools and timeliness.

One to one, set times as needed and minimum there was weekly check ins at pertinent times needed.

What did you find most impressive or unique about this company?

The one to one personal touch. I felt like I had a person who really knew what I wanted and was dedicated to me.

Are there any areas for improvement or something they could have done differently?

Anything that needed changing was done immediately. Communication was quick and responsive. They provided great value and top-quality service.

BACKGROUND

Please describe your company and position.

I am a Marketing Stratergist of Sankalp Digital Solution

Describe what your company does in a single sentence.

We are creative digital agency that empowers and accelerates your business growth. offering bespoke, multi-channel digital marketing services to a range of small and large private and public companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mpiric Software to accomplish?

• To provide ongoing website design, development, maintenance, and optimization services across 10+ websites, ensuring consistent performance, updated content, improved user experience, and alignment with business goals through a structured monthly contract.

SOLUTION

How did you find Mpiric Software?

Clutch Site

Why did you select Mpiric Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The project includes continuous management of 10+ websites under a monthly retainer agreement. Scope of work covers regular website updates, UI/UX improvements, content changes, bug fixes, performance optimization, security updates, plugin and theme maintenance, responsive design adjustments, and technical support. Additional tasks include feature enhancements, landing page creation, cross-browser testing, speed optimization, SEO-friendly structure updates, and ongoing collaboration with the client to address evolving requirements. Work is planned, executed, and reviewed on a monthly basis to ensure stability, scalability, and consistent quality across all websites throughout the contract period.

Improved website performance and uptime, timely completion of monthly tasks, enhanced UI/UX consistency, reduced technical issues, faster page load speeds, positive client feedback, and measurable improvements in engagement, traffic, and conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved website performance and uptime, timely completion of monthly tasks, enhanced UI/UX consistency, reduced technical issues, faster page load speeds, positive client feedback, and measurable improvements in engagement, traffic, and conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We demonstrated strong project management throughout the engagement. They clearly outlined the project scope, timelines, and deliverables at the beginning, which helped set accurate expectations. Milestones were well-defined, and progress updates were shared regularly to keep us informed at every stage.

Yes, they delivered items on time. In cases where adjustments were required, they communicated proactively and ensured that timelines were minimally impacted. Their team was highly responsive to our needs, quickly addressing feedback, implementing revisions efficiently, and providing practical suggestions to improve the final outcome.

Communication was smooth and professional, whether through email, calls, or project management tools. Overall, their organized approach and responsiveness made the collaboration seamless and stress-free.

What was your primary form of communication with Mpiric Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and proactive communication also stood out. The team consistently provided thoughtful suggestions and innovative ideas that enhanced the overall quality of the project. Additionally, their ability to balance high-quality work with timely delivery made them a reliable and valuable partner.

Are there any areas for improvement or something Mpiric Software could have done differently?

At this time, we did not identify any areas for improvement. Mpiric Software met our expectations in terms of quality, communication, and timeliness. The team was professional, responsive, and committed to delivering a solution that aligned with our requirements. Overall, we were very satisfied with the collaboration and the final outcome. 

UPDATED REVIEW

This review was published on February 6, 2026.

Mukesh Goyal

IT Manager, SANKALP RECREATION PVT LTDFood & Beverage

India

51-200

Jan 2025 - Jan 2026

$50,000 to $199,999

Verified

Project summary

Mpiric Software designed and developed an ERP solution for a production unit company. The team's tool integrated production planning, raw material tracking, inventory, batch and lot management, and dispatch.

Feedback summary

Mpiric Software's ERP system allowed for real-time visibility across all operational units, enabling accurate material tracking from production to delivery. Moreover, Mpiric Software's solution addressed the client's business needs across production, inventory, dispatch, and management. 

BACKGROUND

Please describe your company and position.

I am the IT Manager of SANKALP RECREATION PVT LTD

Describe what your company does in a single sentence.

PRODUCTION UNIT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mpiric Software to accomplish?

PROPER REPORTS

MANAGE PROFT AND LOSS

PROPER ACCOUNTABILITY

SOLUTION

How did you find Mpiric Software?

Online Search

Referral

Why did you select Mpiric Software over others?

High ratings

How many teammates from Mpiric Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary objective of building a centralized ERP solution was achieved through seamless integration of production planning, raw material tracking, inventory control, batch and lot management, and finished goods dispatch. The system provides real-time visibility across all operational units, enabling accurate material tracking from production to delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

seamless integration of production planning, raw material tracking, inventory control, batch and lot management, and finished goods dispatch. The system provides real-time visibility across all operational units, enabling accurate material tracking from production to delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

With help of project , manage production, inventory, dispatch, and material tracking across factory and marketing units while supporting global distributors and dealers efficiently.

To automate production, inventory, dispatch, and distributor operations through a unified ERP system, improving accuracy, traceability, and operational control for Sankalp Recreation.

What was your primary form of communication with Mpiric Software?

In-Person Meeting

What did you find most impressive or unique about this company?

Mpiric successfully delivered a comprehensive ERP system for Sankalp, designed to unify factory and marketing operations into a single, scalable digital platform. Executed between January 2025 and January 2026, the project addressed critical business needs across production, inventory, dispatch, and distributor management.

The primary objective of building a centralized ERP solution was achieved through seamless integration of production planning, raw material tracking, inventory control, batch and lot management, and finished goods dispatch. The system provides real-time visibility across all operational units, enabling accurate material tracking from production to delivery. This has significantly improved traceability, data accuracy, and overall operational control.

A major highlight of the project is the automation of distributor and dealer management for over 1,000 global partners. The ERP supports efficient order processing, shipment tracking, reporting, and role-based access, ensuring streamlined coordination between internal teams and external stakeholders. Centralized data management and real-time dashboards empower leadership with actionable insights and improved production transparency.

As a result of this implementation, Sankalp has experienced measurable improvements in production efficiency, inventory accuracy, reduced dispatch errors, faster order fulfillment, and enhanced distributor performance. The solution developed by Mpiric Software is scalable, reliable, and aligned with our long-term growth strategy, providing a strong digital foundation for managing multiple product lines and expanding global operations.

Are there any areas for improvement or something Mpiric Software could have done differently?

All work and work scope are perfect they have proper focus on customer requiremnet along with upcming challanges.

STAR RATINGS:

Overall rating: 5   

Quality:  5  

Cost: 5   

Schedule: 5   

Willing to refer: 5