Website Redesign & UX/UI Design for Mobile Internet Operator
Featured Review- Print Design UX/UI Design Web Design
- $10,000 to $49,999
- Feb. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Motka Design Studio exemplified professional agency partnership through their combination of creative excellence."
- Telecommunications
- Luxembourg
- 11-50 Employees
- Online Review
- Verified
Motka Design Studio has redesigned a website for a mobile internet operator. The team has created digital and print marketing collateral for the client and developed a strategic messaging plan.
Thanks to Motka Design Studio, the client has seen improvements in website performance metrics, digital campaign click-through rates, social media engagement, and operational efficiency. The team has a structured workflow that provides transparency into project progress and is highly responsive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Retail Customer Relations & Marketing Director of MTX Connect
Describe what your company does in a single sentence.
MTX Connect is a licensed mobile internet operator that specializes in providing reliable global connectivity through direct roaming partnerships worldwide, ensuring travelers and stay connected with the same quality and security as their home network.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Motka Design Studio to accomplish?
- Redesign the company's website and digital communication to reflect MTX Connect's premium positioning, streamline product presentation, and enhance customer understanding and engagement.
SOLUTION
How did you find Motka Design Studio?
- Online Search
- Referral
Why did you select Motka Design Studio over others?
- Close to my geographic location
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from Motka Design Studio were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Comprehensive digital transformation and marketing collateral development to establish MTX Connect's premium positioning as a global mobile operator, streamline product presentation, and enhance customer engagement across all touchpoints.
Detailed Scope of Work:
1. UX/UI Strategy & Design
2. Website Redesign
3. Marketing Collateral - Print and digital.
5. Strategic messaging development
We've got:
An initial concept exploration with multiple options.
Iterative design process.
Ongoing collaboration and refinement
Flexible delivery formats based on implementation needs
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Website Performance Metrics:
Reduced Bounce Rate: Visitors engaging more deeply with clearer product presentation and intuitive navigation
Enhanced User Flow: Streamlined journey from landing to purchase, reducing drop-offs at key decision points
Customer Experience Impact:
Support Team Efficiency: Measurable reduction in support inquiries due to clearer product communication and improved self-service options
User Satisfaction: Positive feedback scores reflecting better understanding of MTX Connect's unique value proposition
Reduced Friction: Simplified product comparison and selection process leading to faster decision-making
Marketing Performance:
Trade Show Success: New collateral generating quality leads and memorable brand impressions
Digital Campaign Improvements:Higher click-through rates across all digital advertising channels
Lower cost-per-click (CPC) due to improved ad relevance and quality scores
Better engagement rates on social media using new templates
Internal Benefits:
Team Satisfaction: High internal adoption and enthusiasm for new brand assets
Operational Efficiency: Marketing team reporting faster campaign deployment using standardized templates
Brand Consistency: Unified visual language across all touchpoints strengthening market position
Strategic Achievements:
Foundation laid for scalable growth with comprehensive design system
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Motka demonstrated exceptional project management throughout our engagement. They structured the work, providing complete transparency into project progress. This approach allowed both teams to track deliverables, monitor timelines, and maintain clear priorities across multiple workstreams.
The agency established a robust communication framework:
Weekly meetings and check-ins ensure continuous alignment
Regular progress reports documenting completed work and upcoming milestones
Dual leadership structure with both the Art Director and the Account Director providing strategic and creative guidance
Multiple communication channels (chat and calls) for different needs and urgency levels
Motka's responsiveness stood out as a key strength:
Same-day responses to questions and requests, demonstrating genuine partnership
Rapid revision turnarounds when we provided feedback
Proactive communication about any potential delays or challenges
Consistent deadline adherence with transparent discussion of any timeline adjustments
The team showed remarkable adaptability:
Seamless scope management when new requirements emerged
Solution-oriented approach to challenges
Always available for clarifications or strategic discussions
Their internal processes ensured high-quality deliverables:
Strong internal review process before client presentation
Minimal revision rounds needed due to thorough preparation
Flexible delivery approach – batched for efficiency or immediate for urgent needs
Motka Design Studio exemplified professional agency partnership through their combination of creative excellence, operational efficiency, and client-focused service. Their project management approach balanced structure with flexibility, ensuring both creative quality and business objectives were consistently met. The ongoing nature of our collaboration speaks to their ability to function as a true extension of our team rather than a traditional vendor relationship.
What was your primary form of communication with Motka Design Studio?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What Made Motka Design Studio Exceptional:
What set Motka apart was their commitment to truly understanding MTX Connect's business at a fundamental level. Rather than approaching this as a typical design project, they invested significant time in understanding our unique position as a mobile operator and all the technical and regulatory complexities that come with it.
Motka functioned as strategic thought partners rather than mere design executors. Through their probing questions and fresh perspective, they helped us clarify and refine our vision. The process of explaining our complex business model to their team strengthened our own understanding of our value proposition and market positioning.
Most impressive was their ability to quickly grasp the nuances of the telecommunications industry. They understood the critical difference between operators and resellers. The complexity of serving both B2B and B2C segments. This technical comprehension meant designs weren't just beautiful—they were functionally appropriate for our industry's specific demands.
Rather than simply taking briefs, Motka challenged assumptions constructively, respected technical constraints, and contributed strategic insights that shaped business decisions.
Many agencies can create beautiful designs. What made Motka unique was its ability to become a genuine partner in our business transformation. They didn't just redesign our website—they helped us articulate who we are as a company and why that matters to our customers.
Their approach turned what could have been a standard redesign project into a strategic clarification of our market position, resulting in design solutions that authentically represent our operator status while making complex connectivity simple for our users.
Are there any areas for improvement or something Motka Design Studio could have done differently?
No
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS