Motive11

BACKGROUND

Please describe your company and position.

I am the Business Manager of Sheffler & Company, Inc.

Describe what your company does in a single sentence.

Sheffler & Company, Inc is a civil engineering and surveying firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FindIT Tech to accomplish?

• Improve client contact process
• Simplify website navigation

SOLUTION

How did you find FindIT Tech?

Referral

Why did you select FindIT Tech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from FindIT Tech were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

FindIt Tech worked diligently to combine two existing websites - one for Sheffler & Company, Inc and one for a company we acquired three years earlier. The new website improves the process by which our clients and potential clients can find and correspond with us. We wanted a single website that:

• Gave more insight into who we are
• Was easily navigated
• Improved our presence and searchability on the web
• Filtered our incoming client inquiries

We received a simplified, clean website through which our clients and potential clients can see what we do and how we became established in the civil engineering and surveying fields via a new company timeline and are directed to a specific contact for the service about which they are inquiring through a new client contact process. 

On our end, a designated individual within each department receives a very informative email for each inquiry thereby reducing the channels through which each inquiry must travel until it gets to the right person. That email enables us to address each inquiry quickly.  We also added a Careers page that will surely help with our recruiting efforts.     

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Inquiries go directly to a specific company contact. This reduces time spent by the one person that would previously sift through all inquiries and forward it to the correct company contact.
• Immediate uptick in number of site visits
• Increase in number of client inquiries
• Reduction in hours spent on the phone to inquire more about a project. All information is requested through the contact form and gives us a solid base from which to formulate a proposal.
• One website to maintain in lieu of two resulting in a unified company presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Changes and integrations were always made on time.  
• We were given a link to follow progress so we could see the new website taking shape.  
• It was a great tool to have and helped us with our process of envisioning what else we wanted to add or change along the way.

What was your primary form of communication with FindIT Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

FindIT Tech effort to really understand our company and the processes by which we provide our services was impressive. 

Given that FindIT Tech works with a myriad of different types of clients, all with different products, services and business goals (not just civil engineers and surveyors) it is notable that they take the time to research and investigate not only their client, but their client's competitors, subcontractors, projects, etc. to get a real feel for and better understand their client's goals.

Are there any areas for improvement or something FindIT Tech could have done differently?

I can't think of anything that could have been done differently.  The process was seemless and FindIT Tech was very accommodating with our schedules.

BACKGROUND

Please describe your company and your position there.

CEO of EWA and WAT

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FindIT Tech, and what were your goals?

Website completley built, designed, and all plug ins work flawlessly.

SOLUTION

How did you select this vendor and what were the deciding factors?

referral from another partner i worked with at the time

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Everything (above my head)

How many people from the vendor's team worked with you, and what were their positions?

Mark directly worked with me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Mark went out of his way to make sure all trouble shooting, potential problems, etc. were all calibrated ahead of time before they became issues. He also was able to design everything exactly the way we wanted.

Describe their project management style, including communication tools and timeliness.

Weekly meeting.

What did you find most impressive or unique about this company?

Timley, responsive, and hard work ethic. Great quality and great price.

Are there any areas for improvement or something they could have done differently?

n/a