Monalab Agency

BACKGROUND

Introduce your business and what you do there.

I’m the owner of clothing e-com retail business. We source and import sports and fashion apparel from Spain to Ukraine for retail sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We needed to design and develop a modern e-commerce website to create a strong online presence, present our clothing collections clearly and engagingly, and make it easier for customers to browse products and place orders. We also wanted the website to reflect our brand identity and provide a smooth, user-friendly shopping experience across desktop and mobile devices.

SOLUTION

What was the scope of their involvement?

Monalab Agency handled the full design and development of our e-commerce website. They created a large, multi-page website with 31 pages covering our full product offering for both men and women. A major part of the scope was the e-commerce experience. The team developed a detailed product catalog with multiple categories, individual product pages, size guides, product availability, checkout, and the complete order process.
They also structured the website so we could present our entire assortment clearly and make it easy for customers to browse and purchase products. The project covered both the visual design and the user experience, with a strong focus on usability, product presentation, and a smooth shopping journey across the website.
In addition to the website design and development, Monalab Agency handled several integrations. They integrated the required payment solution and developed a custom admin/CRM system for managing our products. Through it, we can add, edit, and remove products, update availability and sizes, change product images, and manage our catalog on an ongoing basis.
They also integrated our existing CRM so that leads and customer inquiries are automatically transferred to our system. In addition, Monalab Agency provided their own solution for receiving and managing orders, giving us an additional way to keep track of incoming orders and customer activity.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Monalab Agency was referred to me. I chose them over other options because they offered good value for the cost.

How much have you invested with them?

Our total investment was in the $10,000 to $49,999 range.

What is the status of this engagement?

We worked together from March 2026–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project had a clear impact on our business. Before working with Monalab Agency, we didn’t have a dedicated website and relied mainly on word-of-mouth referrals and Instagram. After launching the new website, we began generating sales directly through the website, with the current conversion rate reaching around 8%. We currently process approximately 5–10 orders per day through the website, depending on the day, promotions, and current offers.
We’ve also seen growth in website traffic and brand awareness, with customers discovering us through Google search and other online channels, including AI-powered search tools. We also track metrics such as average order value and other e-commerce performance indicators to measure our progress.
Monalab Agency implemented analytics and user-behavior tracking tools, including Microsoft Clarity, Hotjar, and an internal analytics system, which gives us clear, measurable data that we can monitor on an ongoing basis.
Since launching the website, we’ve seen positive changes across several key business metrics. Our brand visibility has increased, we’ve gained more website sessions, and we now receive more orders through our online channel compared to before, when we mainly relied on Instagram and word-of-mouth recommendations.
We’ve also seen growth in average order value and repeat purchases. Our current website conversion rate is around 8%, with an average order value of approximately $200. Since May 2023, we’ve experienced especially strong sales performance throughout the year period, and the website has become an important part of our business growth.
We continue to track these results through analytics tools and monitor customer behavior, conversions, and overall performance.
Before launching the website, we didn’t have an online sales channel or website traffic to measure. Our sales were primarily generated through Instagram, word-of-mouth recommendations, and direct communication with customers, which resulted in approximately 1–3 orders per week.
After launching the website with Monalab Agency, our sales volume increased significantly. We now receive around 100 orders per month through the website, compared with only a few orders per week before the launch. Repeat customers currently account for approximately 3.7% of our purchases.
In addition to traffic, conversion rate, order volume, and average order value, we also track repeat purchases, customer acquisition, and overall revenue generated through the website. Customer behavior and satisfaction are monitored through our analytics tools, user session recordings, and feedback from customers.
One of the most important outcomes for us is that the website has created a measurable and scalable sales channel that didn’t exist before. We can now track the full customer journey from the initial visit through to the completed purchase and use this data to improve the website and our offers over time.
We also monitor the return on our digital efforts by comparing website-generated sales with our marketing and operating costs. While we don’t currently publish a specific ROI or customer acquisition cost figure, the growth in online orders, repeat purchases, and average order value has demonstrated a clear positive impact on the business.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s project management was excellent. The team delivered everything within the agreed timeline, and communication throughout the project was very smooth and professional.
We started by completing a detailed brief and having a couple of calls to discuss our goals and requirements. The team then presented the first concepts and design directions, which we reviewed and approved. From there, the project progressed step by step with clear communication and regular updates.

What did you find most impressive about them?

The final solution matched our expectations very well and, in many ways, exceeded them. They understood what we were looking for and delivered a finished product that felt exactly right for our business. We were very satisfied with both the process and the final result.
What impressed us most was the communication and the exceptionally high level of service throughout the entire project. The team was responsive, attentive, and genuinely focused on delivering the best possible result.

Are there any areas they could improve?

I can’t think of anything for Monalab Agency to improve.

BACKGROUND

I am the Owner of Ultrasound diagnostic

An independent ultrasound diagnostic center for adults and children, combining over 20 years of clinical experience, advanced diagnostic technology, and a comprehensive range of ultrasound examinations.

OPPORTUNITY / CHALLENGE

• Make it easier for patients to understand available ultrasound examinations and take the next step toward booking an appointment.
• Create a modern, professional website that clearly communicates the clinic’s expertise, services, and approach to ultrasound diagnostics
• Build trust with new and existing patients through a credible, user-friendly digital experience that reflects the clinic’s medical expertise and reputation.

SOLUTION

Referral

• Good value for cost
• Referred to me
• Company values aligned

2-5 Employees

The project included the full strategy, UX/UI design, and development of a modern website for an independent ultrasound diagnostic center. Monalab Agency reviewed the clinic’s positioning, services, target audience, and business objectives; developed the website structure, information architecture, user flows, and wireframes; created the complete visual design in Figma with a professional and trustworthy medical aesthetic; structured and presented the clinic’s services, ultrasound examinations, specialists, expertise, and equipment; designed responsive layouts for desktop, tablet, and mobile; implemented clear contact and appointment pathways; developed and implemented the approved website design with all required interactions and functionality; and completed cross-device testing, optimization, quality assurance, and final launch.

RESULTS & FEEDBACK

Following the launch, the website generated 7,533 sessions and 507 inquiries over a 12-month period, resulting in a 6.73% conversion rate. With 87.1% of traffic coming from mobile devices, the responsive experience proved particularly important for the clinic’s audience. The new website established a clear digital presence, improved access to information about ultrasound services, and created effective pathways for patients to submit inquiries and contact the clinic.

Monalab Agency managed the project professionally from start to finish. The team maintained clear communication throughout the process, responded quickly to our feedback and requests, and consistently kept the project moving forward according to the agreed timeline. They were attentive to our specific needs and were flexible when adjustments were required. All key deliverables were completed on time, and the team was proactive in addressing questions and resolving any issues that came up during the project.

• Virtual Meeting
• Email or Messaging App

What impressed us most was Monalab Agency’s combination of a personalized approach and strong expertise in digital products. The team took the time to understand our specific needs rather than relying on a standard template, and they translated our requirements into a clear, modern, and user-friendly website. Their attention to detail, thoughtful UX approach, and focus on creating a practical solution for both the business and its patients really stood out throughout the project.

No

BACKGROUND

Introduce your business and what you do there.

I’m the brand owner of a women’s clothing brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

I was starting my clothing brand and didn’t have a website. I needed an agency to create a modern e-commerce site for my brand to sell my clothes online.

SOLUTION

What was the scope of their involvement?

Monalab Agency designed and developed my e-commerce website. The team created a catalog, categories, a cart, and a checkout page. Monalab Agency also connected an online payment system and wrote content for the site.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

I found Monalab Agency through Instagram ads. I chose them over other options because they had high ratings, were a great culture fit, and offered good value for the cost.

How much have you invested with them?

We spent around $10,000 to $49,999.

What is the status of this engagement?

We worked together from April–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We started our brand and appeared on the internet. We’ll start our online sales soon. We’ve improved every day. The most important thing is that we appeared on the internet because sales previously took place through our Instagram page only.
Our brand is niche, and we want people to purchase the new collection every time. We’ve seen repeat sales via the website grow by over 50%. We also have 1,000–2,000 monthly sessions and 30–50 monthly orders. Our average order value has also grown to $300.

How did Monalab Agency perform from a project management standpoint?

Everything was good. We had good communication, and they did good work. I’m really satisfied.

What did you find most impressive about them?

They did everything fast and well. We had good communication with Vladislav . Everything was fast and effective.

BACKGROUND

Introduce your business and what you do there.

I’m a traffic manager and marketer for a company engaged in the wholesale distribution of household chemicals. We also handle retail sales, operating both online and offline across wholesale and retail channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We wanted to open a new sales channel. Initially, our business operated simply as a warehouse where people came to make both wholesale purchases and buy items for personal use. At a certain point, we realized we needed an online presence. We wanted a website to help automate sales so the site could generate revenue while we slept.

SOLUTION

What was the scope of their involvement?

We turned to Monalab Agency to develop a comprehensive, large-scale website. We have around 11,000 products, so we needed a site that functioned like a marketplace, allowing us to sell our products and attract wholesale clients.In terms of scope, the site comprises 72 pages. Monalab Agency uploaded around 5,000 products and built our product database. They also recorded comprehensive training sessions to show us how to add products ourselves, making the process easier for us. Additionally, they set up our CRM and lead generation systems.Essentially, Monalab Agency built a fully functional marketplace platform, complete with shipping payment integration and all the necessary modules, to ensure the store operates seamlessly. The team handled the design and layout themselves. While we had photos and text from our suppliers, we needed to build a new database. Monalab Agency stepped in to gather all that material and compile the first 5,000 products for the new system.

What is the team composition?

We worked with 4–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Someone referred Monalab Agency to me. I chose them over other options because they were close to my geographic location and offered good value for the cost.

How much have you invested with them?

We spent around $32,000.

What is the status of this engagement?

We worked with Monalab Agency from June–September 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most significant change is our online presence. We can now promote and sell our products 24/7. Thanks to the website, we have generated over 5,000 wholesale leads since the start of this year. These are inquiries regarding product supply to various stores. Of these 5,000 leads, approximately 12%–13% have converted into qualified leads. Regarding retail, the conversion rate was around 7%–9%, and repeat orders rose to 2%–3%.By qualified leads, I mean leads with whom we’ve initiated a dialogue, discussed the details, presented our pricing and proposal, prepared a specific offer, and subsequently sold our product.Moreover, our revenue has definitely increased because we don’t just operate from a physical location; we also have an online presence. People can find us via Google or ChatGPT, locate our contact details, and submit inquiries about wholesale partnerships. Alternatively, they might be searching for a specific product online and land on our site thanks to strong SEO. Our sales have certainly grown, by about 20%–25% over the past year.We have approximately 4,500–7,000 active sessions on the site per month. As for the average order value, it has also gradually increased, probably by about 10%. Our average order value is low since the products in our niche are inexpensive. Still, in terms of retail sales, the value has indeed gone up.We’ve been tracking our repeat purchase rate, and it has been gradually rising. It started at 1%, then went to 1.5%, and has now reached 3%. This is partly because we run active advertising campaigns on TikTok and Instagram. We showcase our great products, and people, including homemakers, buy them because they see the quality and appeal. On top of that, we have a website where customers can place orders at any time without needing to speak to a manager. The whole process is automated.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s team was absolutely fantastic. Everything regarding the project went smoothly and on schedule. Any delays that did occur were on our end, for instance, while we were preparing materials and section titles. The team’s work was top-notch. Everything was done quickly and on time.Even now, as new adjustments or additions come up, they continue to help us implement them. The service and communication have been excellent. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Once we’d finished the site, a project manager from Monalab Agency came to our office to personally demonstrate how the system works. We even recorded video tutorials on the spot to help us manage the site going forward. The service was truly top-notch. We’d never experienced anything like it before, where someone actually visits to provide hands-on help and demonstrations. Usually, everything is done online, but Monalab Agency decided to come in person to present the finished site and its functionality live. Overall, everything works perfectly.

Are there any areas they could improve?

Everything was excellent. As I know the team is constantly growing and improving, everything about the work was perfect. We couldn’t have asked for anything better.

BACKGROUND

Introduce your business and what you do there.

I’m a marketer at online language school that helps people learn English and other languages through practical and interactive lessons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Monalab Agency?

We needed to create a modern website that clearly presented our school, our language programs, and pricing. The site also had to make it easy for potential students to learn about us and sign up for lessons.

SOLUTION

What was the scope of their involvement?

Monalab Agency designed and developed our website from start to finish. They worked on the structure, UX/UI design, visual style, responsive layouts, and development. The final website included information about our programs and languages, learning formats, pricing, a language level test, contact forms, and sign-up functionality.

What is the team composition?

We worked with 2–5 teammates from Monalab Agency.

How did you come to work with Monalab Agency?

Someone referred Monalab Agency to me, and I chose them because our company values aligned.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from October–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw an increase in leads and sales after launching the new website. The language level test became a very useful feature because many people used it simply to check their English level. We could then review their results and contact them with a more relevant offer based on their level and needs. This helped increase our sales by around 30%, with approximately 15%–20% of the leads converting into customers.Before the website, most of our leads came from Instagram and word of mouth, so it wasn’t easy to understand exactly how many people were interested and where they came from. After launching the website, we started looking at the number of inquiries, new students, and how many people were using the language level test.We used Facebook Pixel and the built-in analytics on the platform where the website was built to track website activity and inquiries. We also did some manual tracking on our side, mainly by comparing the number of inquiries and new customers over time. It was quite easy to see the difference in practice.

How did Monalab Agency perform from a project management standpoint?

Monalab Agency’s project management was very good. Vladislav was our main contact and kept communication clear throughout the project, while Vitaliy and the rest of the team handled the actual design and development work. They were responsive, moved quickly, and delivered the main tasks within the agreed timeline.

What did you find most impressive about them?

Monalab Agency’s service and communication were impressive.

Are there any areas they could improve?

No, everything was good.