mohi.to

BACKGROUND

Please describe your company and position.

I am the Platform Solutions Manager of PayPro S.A.

Describe what your company does in a single sentence.

Przelewy24 (P24) is one of the leading online payment service providers in Poland. It enables merchants to accept a wide range of payment methods, including bank transfers, BLIK, payment cards, digital wallets, and installment payments. The platform is widely used in e-commerce due to its strong local market coverage, secure transaction processing, and easy integration. Role of payment modules: Payment modules serve as the connection between an online store and the payment gateway. They simplify the integration process, automate transaction handling, improve the customer checkout experience, and help ensure secure and reliable payment processing across different e-commerce platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mohi.to to accomplish?

• Delivering the solution within a short, pre-defined timeframe that had been agreed and communicated well in advance.
• Identifying and assessing critical changes introduced in the new WooCommerce release that could impact our payment module and ensuring compatibility.
• Optimizing API calls to improve performance, reduce unnecessary requests, and enhance the overall efficiency and reliability of the integration.
• Ensuring secure payment processing through the Przelewy24 API, in line with platform and security requirements.
• Implementing support for various product types and purchasing scenarios within WooCommerce.
• Providing support in preparing marketing blocks and frontend components to enhance the customer experience and facilitate promotional activities.

SOLUTION

How did you find mohi.to?

• Online Search
• Referral

Why did you select mohi.to over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from mohi.to were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work The project involved the design, development, and maintenance of a comprehensive Przelewy24 payment module for WooCommerce, ensuring compatibility with three major platform versions simultaneously (WooCommerce 9.x, 10.x, and 11.x). The scope included adapting the integration to platform changes, optimizing communication with the Przelewy24 API, and delivering a secure and scalable payment experience for merchants and customers. Key Deliverables Developed and maintained a single payment module compatible with WooCommerce 9.x, 10.x, and 11.x, reducing implementation complexity and ensuring a smooth upgrade path for merchants. Implemented support for a broad portfolio of Przelewy24 payment products and methods, including: Online bank transfers, Card payments, BLIK payments (including in-store checkout experiences), Google Pay, Apple Pay, Installment payments, Subscription and recurring payments. Ensured secure payment processing through the Przelewy24 API, including transaction registration, status synchronization, and compliance with platform integration requirements. Delivered recurring payment and subscription functionality, enabling automated renewal processes and subscription lifecycle management. Implemented payment link resending capabilities, allowing merchants to send payment links to customers directly from the WooCommerce administration panel. Enabled full and partial refund processing directly from the e-commerce platform, improving operational efficiency for merchants. Optimized API interactions to improve performance, reliability, and transaction processing efficiency. Identified and addressed critical compatibility changes introduced in new WooCommerce releases to maintain uninterrupted operation of the payment ecosystem. Supported multiple product and purchasing scenarios, ensuring flexibility for merchants with diverse business models. Assisted in the implementation of marketing-focused checkout and payment method presentation components to improve conversion and customer experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project introduced module version and feature usage tracking, providing clear visibility into adoption and usage patterns. Internal analytics confirmed that a large and growing number of merchants actively use the WooCommerce integration, with adoption steadily increasing following subsequent releases and feature updates. These results demonstrate both the technical success of the solution and its growing business impact across the merchant ecosystem.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very effectively, with Joanna serving as a highly responsive and proactive project manager. She played a key role in planning activities, coordinating priorities, and ensuring regular follow-up on ongoing work. Key strengths of their project management included: Excellent responsiveness and communication, with questions and issues addressed promptly whenever clarification was needed. Structured planning and task tracking, helping us maintain visibility into project progress and priorities. Monthly time utilization reports, providing a transparent breakdown of effort spent across individual tasks and workstreams. A proactive approach to resolving ambiguities, with the team taking ownership of investigations and clarification activities on their side whenever requirements or technical details needed further validation. Strong resource planning, particularly for projects with tight and externally driven deadlines. The team proactively secured developer availability in advance to minimize delivery risks. Timely estimation of tasks, allowing for effective planning and prioritization. Clear and transparent communication whenever delivery timelines were expected to extend beyond initial assumptions, ensuring there were no surprises and that expectations remained aligned.

What was your primary form of communication with mohi.to?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their collaborative approach to problem-solving and optimization. Rather than simply executing requirements, the team actively worked with us to identify the most efficient solutions for both parties, helping reduce the amount of development effort required while maintaining the desired functionality and quality. Another standout aspect was their focus on practical efficiency and long-term maintainability, consistently proposing improvements that streamlined implementation and minimized unnecessary development work. In addition, their communication via Slack was exceptionally efficient. The team was highly responsive, easy to reach, and proactive in discussing issues, providing updates, and resolving blockers. This enabled quick decision-making and contributed significantly to the smooth execution of the project.

Are there any areas for improvement or something mohi.to could have done differently?

At this stage, we do not have any significant areas for improvement to highlight. The collaboration met our expectations in terms of delivery, communication, responsiveness, and overall project management.

BACKGROUND

Please describe your company and position.

I am the Global Marketing Specialist of UX-PM Limited

Describe what your company does in a single sentence.

We offer a UX-PM Certification, which is a training program providing knowledge about Product Management, User Research, UX Design, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mohi.to to accomplish?

• Launching a new global website
• Implementing a tool enabling issuing certificates for training participants
• Reducing time needed to create certificate

SOLUTION

How did you find mohi.to?

Referral

Why did you select mohi.to over others?

Referred to me

How many teammates from mohi.to were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project included: 

• implementation of the website in 3 language versions
• providing such features as a training calendar, an interactive map with a list of partners, a blog section, and a tool for creating certificates as PDF files
• customizing the UX design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed an increase in traffic on our website and more inquiries about the training. We also reduced the time needed for preparing certificates. Right now, we don’t have to use any external graphic design software such as PowerPoint, Figma, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At first, we defined the project requirements, budget, and schedule. Next, I got access to the test environment where I could test the website. Everything was delivered on time. We were using Basecamp for communication. From the very beginning, the communication was clear, I got the information about the budget and time when the project will be delivered. In case of my additional questions, I always received a quick response.

What was your primary form of communication with mohi.to?

Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with their professionalism. Not to mention their good working atmosphere, and adjusting solutions to client’s needs.

Are there any areas for improvement or something mohi.to could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We are a leading learning platform worldwide with the most extensive Knowledge Base for all school subjects and grades. 300 million students, parents and educators rely on our platform as the proven platform to accelerate understanding and learning. I am a Content Marketing Manager, responsible for global social media and other marketing initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to, and what were your goals?

We have worked with Mohito many times over the past several years. This project was for our Educator of the Year initiative, which allows Brainly users around the world to thank their teachers and win process. The goal of this project was to create a website to host this contest.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Mohito based on their excellent track record in the pats doing projects with us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As this was a recurring contest, we spoke over email about what aspects of the website needed updating, and about globalizing our most successful contest version to several new markets. The website is hosted on WordPress, and includes advanced features such as a login system, voting, checking for vote fraud, custom text and translation, and more.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Dagmara and Aridana as project liaisons, and with Kamil for technical execution and support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This website has allowed us to engage over 300,000 users in our contest over the past year, which was more than we expected!

Describe their project management style, including communication tools and timeliness.

Prior to this project I had seen Basecamp as a way to organize tasks & objectives. For this project we kept it to email and Slack, which allowed us to quickly give and receive feedback.

What did you find most impressive or unique about this company?

I admire their transparency, that once the project kicked off, Kamil had no problem speaking with us directly and informally over Slack. It was really helpful for urgent requests!

Are there any areas for improvement or something they could have done differently?

We had a hiccup towards the end of the project related to voting that stemmed from a lack of communication just before, but we were able to resolve this pretty quickly thanks to Kamil.

BACKGROUND

Please describe your company and your position there.

FERRO GROUP is a dynamic capital group operating in the sector of sanitary and installation fittings, as well as heating technology. It is an unquestionable sales leader in Central and Eastern Europe, a manufacturer whose fausets, showers, valves, and radiators are present in more than 30 countries on 2 continents. In the company, I hold the position of Group Digital Marketing Specialist and I am responsible for digital strategy and communication of several product brands included in the group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to, and what were your goals?

The website for Ferro was created over 10 years ago and no longer met our expectations in relation to the new digital strategy and future communication plans. Along with the development of the business, we decided to create a new website consistent with rebranding process of the Ferro brand. We did not have in-house competence, so we decided to use an external company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a company that has extensive experience in creating websites for big brands and international experience as our plans are heading towards implementation of the central solution in other markets. We selected a few companies and asked them for a quote. Mohi.to definitely stood out in terms of their approach - both in terms of their offer and the way they work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a workshop where Mohi.to got to know our company and its needs. Together we talked about areas that need improvements. Mohi.to interviewed different types of website users and new target groups to find out their preferences. The next step was an audit of the site and Mohi.to pointed out areas that need to be changed. Then the design process - where we started by designing UX mockups and on their basis, we started the actual design. The last step was the development and integration with an external PIM tool.

How many people from the vendor's team worked with you, and what were their positions?

The whole project took a year and involved several people, from UX Researcher to UX and UI designers and front and back-end developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We faced the challenge of our clients and customers being used to the previous version of the website, but we have received very positive feedback. The operational side of website management has been significantly improved and regular updates thanks to the PIM integration are smooth and we have already noticed the process being improved.

Describe their project management style, including communication tools and timeliness.

I appreciate working with the team dedicated to Ferro project. Their client-friendly approach, good atmosphere, and transparency were a huge plus. We communicate via Basecamp, design via InVision, both tools we also use for current tasks in project management. We have also set up regular meetings to go through priorities, timeline and conceptual work. I highly rate Sebastian's ability to conduct the project, we have delivered the project on time.

What did you find most impressive or unique about this company?

We felt that all team is engaged and really cared about the success of the project. Everyday contact was quick, we were regularly informed about the evaluation of all tasks, who is working on it. I appreciate the transparency and professionalism.

Are there any areas for improvement or something they could have done differently?

I can’t think of anything significant, which need improvements. We think of Mohito as a strategic partner in digital solutions for Ferro Group, not only web development, but also creating new Ferro digital ecosystem for upcoming projects.

BACKGROUND

Please describe your company and your position there.

I'm a founder of PlanetaGracza.pl - website about video games. We are writing news, reviews and test of video games and PC hardware. Our website is one of the biggest in Poland with 2 mln views per month.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to, and what were your goals?

We hired mohi.to prepare redesing of our website and also all the development. Project was big, because of the size of the websites (more then a 36 000 articles in data base, etc.).

SOLUTION

How did you select this vendor and what were the deciding factors?

Mohi.to have a very good opinion in general in Poland. I've also chose them becuase of first impression which was very good. They answering very fast and in details. We have also compare their offer to another companies. Mohi.to made an impression understanding our needs, issues, and goals, along with the solutions. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started from workshop with mohi.to and the our company. We have few meetings where we describe the goals, general website situation etc. Then came the design phase, developing, testing and final go live. Our website is based on Wordpress and we stay with this technology. We completly changed the look and feel of the website, add some new features like dynamic article filter and few other things.

How many people from the vendor's team worked with you, and what were their positions?

3 persons: PM, Designer, Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We would like to keep the outcomes as a private.

Describe their project management style, including communication tools and timeliness.

We used email of course but also Basecamp to simply check the project status.

What did you find most impressive or unique about this company?

Way of communication was very good - open and honest. Mohi.to are the specialists, so they give us the knowledge about UI and UX design as best as they can, but in other hand, we know our branch and our users best. We have achieved all together really good compromise in all designing phase.

Are there any areas for improvement or something they could have done differently?

We realise after the launch that some of the features we have missed, but for sure it was not the Mohi.to fault. They were reacted very fast to add additional options.

BACKGROUND

Please describe your company and your position there.

Answear.com is one of the biggest multi-brand e-commerce stores selling fashion in Central and Eastern Europe. I am UX Project Manager and I am responsible for the entire User Experience area in our company. I work directly with Product Owner and Developers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to?

Our team had been working on re-platforming the site to their proprietary e-commerce system. The implementation of a new shop engine was a good opportunity to rework the visual layer as well. After a successful re-branding, we continue to cooperate and work together to continuously improve the UX/UI of our stores and mobile applications.

SOLUTION

How did you select this vendor?

We have already worked on the collaborative project – the Answear app. The cooperation was a success, so we decided to repeat it.

Describe the project in detail and walk through the stages of the project.

We started the work from the user purchase path. We have worked on two versions of the website.

In the first one, we have introduced modifications in the usable/functional layer of the service in order to increase the conversion rate.

In the second version, we have added aesthetic changes – new UI elements (colours, typography, buttons, notifications, etc.). The changes were implemented on the site gradually.

The client’s team checked the effect of the modifications to the main e-commerce indicators. This allowed us to make informed decisions based on data.

An important element of the project was to develop a library of components and rules (style guide) so that the teams working on the site (development, content editors) could maintain visual consistency in the project.

After successful completion of changes, we continue to work on continuous improvement of our products and designing new functionalities such as: search engine, outfits, new product card, etc.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked with their UX/UI designers and Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our current website and application are the best results of the project and our joint work;) The changes had a positive impact on our conversion, user satisfaction and the overall perception of the store and the app.

How effective was the workflow between your team and theirs?

Constant contact, precise project handing over and very quick corrections. Especially direct contact with the Designer and the ability to quickly discuss ideas and choose the best solution. All projects were always delivered on time.

What did you find most impressive or unique about this company?

Openness of cooperation, nice atmosphere and a very high level of service quality.

Are there any areas for improvement or something they could have done differently?

At the moment, nothing comes to mind. Everything is really fine.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Co-Founder of Bouncer - SaaS providing email verification solutions. We're providing our services to customers from the whole globe, and are considered as one of the best on the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to, and what were your goals?

Our core product has been one of the best on the market, but unfortunately, both our website and front-end of our WebApp were not reflecting the quality of the back-end and the APIs. Thus we needed badly to close the gap. So we have asked mohi.to to re-design both our website and WebApp, and implement changes to our website. As a result of this, we were hoping to increase the conversion rates.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have heard about mohi.to from our collegues, but before we decided to go with them we have shoped a bit. And no other company was able to match their offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, we started with the kick-off and a UI/UX audit. This helped us to identify things we were doing right (so that we don't break them) and areas for improvement. Together with mohi.to we have prioritized identified tasks and went into the execution phase. First we started with the redesign of our website which was shortly followed by changes to our WordPress solution. In meantime, we have started re--design activities of our Web App.

How many people from the vendor's team worked with you, and what were their positions?

We were in constant contact with mohi.to's Project Manager, and when needed worked with their designers, UX expert, and Web Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website and first changes to the WebApp we have noticed an increase in the end-end conversion (from visitor to paying customer) by 30%. We have finally started being perceived among premium solutions. Additionally, our customers love the new feel and look of our solution.

Describe their project management style, including communication tools and timeliness.

We have been communicating with mohi.to both via email and BaseCamp. We had a lean approach to the whole project. When we needed to meet on video calls with their experts we have been scheduling such meetings.

What did you find most impressive or unique about this company?

They had great respect for things we did well before meeting them and took great care of not breaking things that worked. Their revisions and implementations really made a difference to our website. 

Are there any areas for improvement or something they could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

I am the client lead for a digital commerce agency. I represented one of our clients who wanted a new Shopify ecommerce website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mohi.to, and what were your goals?

The current website was built in WooCommerce and all of the functionality was outdated, we needed to replicate the features of the old website and enhance the experience in line with Shopify's approach.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose to work with Mohito as they were recommended by partners within our agency as experts. They knew Shopify platform and had experience building similar platforms for other clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery meeting where we aligned on the full site requirements and functionality to be replicated from the old site. Mohito then provided their approach to the website and recommendations. We worked with the client to build a revised site IA and content strategy.

We built designs of the site aligned to the template selected Mohito applied our style guidelines and brand guidelines across the site and implemented apps to deliver the experiences and level of customisation we wanted. The testing and review process went very smoothly. They were very responsive throughout the whole process and were adaptable to client changes.

How many people from the vendor's team worked with you, and what were their positions?

Two - Project Manager - Front and Back end developer and designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On day 1 of launching the site it appeared organically at the top of google search for the shops name, when previously they hadn’t even been on the first page. The site’s speed has improved from Average page load time of 9 seconds to 2 seconds. Client loved the design and simplicity of the site, the operational side of managing the ecommerce site has been massively improved.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with the project manager and developer. We implemented all tasks through Jira and they were actioned extremely quickly

What did you find most impressive or unique about this company?

They were fast, adaptable and knowledgeable about Shopify, They approached everything in a problem solving mindset rather than saying things couldn't be done they found a way. They provided a fixed cost but definitely delivered over and above the agreed scope.

Are there any areas for improvement or something they could have done differently?

We had a few challenges at the start of the project to align on what we expected as an output from discovery in terms of detailed scope and deliverables. This was important for us to manage client expectations on what would and wouldn't be delivered, but in the end we aligned on the output.

BACKGROUND

Introduce your business and what you do there.

MOWI is one of the biggest companies distributing Norwegian Atlantic salmon. It’s the only product that we sell. We run our operations in Poland.

I’m the company’s digital marketing specialist. I’m in charge of managing digital assets, running our social media, and managing projects — whether they’re simple landing pages, Google Ads, SEO, or SEM. I also do below-the-line and in-store marketing from time to time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with mohi.to?

We were unhappy with our previous provider. They were five time zones away from us, so we wanted someone from Central Europe.

SOLUTION

What was the scope of their involvement?

mohi.to provides a 360-degree service in website generation and maintenance. Our two main goals with them are creating assets for our websites and maintaining them. They make sure our sites run smoothly, and they optimize their performance, loading times, and copywriting in terms of SEO.

To jumpstart the project, we briefed them. We have a specific, predetermined brand identity, so there were aspects where we gave them liberty. Still, we were also stringent to a certain degree to make sure that consistency was maintained. However, in terms of how the websites were delivered and how the UX was done, it was up to them to offer solutions.

We insisted on using WordPress to build the websites because the dashboard is modular, and it’s the easiest. First, they built 14 websites from scratch — our corporate website and seven localized versions, and then the brand website and seven other versions. Then, we asked them to build a site dedicated to restauranteurs because we sell to restaurants too.

They also implemented a traceability tool so customers can scan the QR code on our products and see how big the fish was and when and where it was harvested. For that tool, we had a company in charge of the backend. They aggregated all the data and compiled it, while mohi.to implemented the frontend solution.

Recently, we also added a store-finder tool to our brand website. It shows an interactive map that displays all of the distributors, stores, and retailers that sell our product. Their team developed the website, created the map, and stuck to timelines and price estimations.

What is the team composition?

We have one copywriter, an SEO specialist, a UX specialist, and web developers. Depending on the project, they assign up to six people.

How did you come to work with mohi.to?

I found them on a development ranking website. I was in charge of the vetting process, so I chose four companies and briefed them on what we wanted to do. We gave them certain case studies to see how they would approach the problem-solving, and each of them provided mockups for their solutions.

mohi.to was the only company that pulled through. They did stuff that we didn’t even ask them to do, but it was nice because they made suggestions and went the extra mile. Essentially, they exceeded every criterion we had.

Additionally, their price was competitive. Dutch or French agencies charge 2–3 times more. Also, we had to take into account that not all of my colleagues are fluent in English. mohi.to was also from Poland, so there weren’t any language barriers.

How much have you invested with them?

They have a fixed, hourly fee, so it’s easy for us to determine how much something will cost. In total, we’ve spent at least €25,000 (approximately $30,000 USD).

What is the status of this engagement?

We started working together in November 2019, and we have an ongoing partnership. We’re super happy with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We asked mohi.to to do a 2.0 version of our Belgian brand website and told them to go nuts. I wanted to showcase what they were capable of if we gave them enough liberties, and they did a magnificent job. The website was well done and very aesthetically pleasing. In terms of design, they created all of the logos and did a parallax effect. Everything was seamless.

Even though the Belgians were super picky, mohi.to managed to meet their expectations, and now everyone’s their biggest fan.

How did mohi.to perform from a project management standpoint?

They’re amazing, and their project management is really smooth. They’re great at managing their human resources and estimating how long something will take. I guess they give themselves a margin of error because 99% of our projects are usually ready before the established deadline, so they’re always on time. It’s easy to work with a team with a good attitude and personality. They have the right customer service approach, which makes it easy to get things done. Moreover, they offer solutions and know when to step in and go the extra mile.

We communicate via Basecamp, which we also used for project management.

What did you find most impressive about them?

They’re very honest and have a great work ethic. They’re genuinely good people; I can’t say a bad thing about them. Every aspect of them is amazing. I’m going to leave my current company and go into game development, and I’m actually considering taking them with me. They’re a creative and interactive agency, and they’re my top pick.

Are there any areas they could improve?

I honestly can’t think of anything. We’ve never had a situation where we’d even get mildly inconvenienced.

Do you have any advice for potential customers?

Communicate your needs and make sure you have a good brief. You have to know exactly what you want to get the most out of them. If you’re on the fence, they can obviously offer solutions and help you out, but it’s best to know what you want. That way, mohi.to can fully optimize the end product for you.

BACKGROUND

Introduce your business and what you do there.

I’m the former head of e-commerce growth for Toys”R”Us Poland. My responsibilities were to work closely with our third-party partners to achieve our desired e-commerce channel goals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with mohi.to?

When I came on board, I conducted an audit of our people, processes, and technology to see how our situation came about. I quickly became aware that our e-commerce engine was old and outdated, and our technical partner wasn’t agile enough to make the necessary changes to adapt to our business needs. Our main goal was to find a partner that could lead us through an e-commerce platform migration.

SOLUTION

What was the scope of their involvement? 

mohi.to was responsible for migrating our e-commerce engine to Shopify. We wanted to do as minimal as we could to get the project live so that we could be prepared for the holidays. With that in mind, it wasn’t a lift-and-shift project, so to speak — they just focused mainly on the migration before handling some minor redesign.

As for the site optimizations, they updated our Google Analytics in addition to implementing some third-party Shopify plug-ins. We also had custom integrations between Shopify middleware into our back office.

What is the team composition? 

Our main points of contact were Tomasz and Kamil (Co-Founders). 

How did you come to work with mohi.to?

The primary driver for me was that I needed a team local to Poland that also worked in Shopify. I did a Google search for Polish Shopify partners and came across Clutch. After setting those filters and going through a short vendor selection process, I landed on mohi.to.

How much have you invested with them?

We came in shy of $30,000 for that initial project. Once we launched, we went into a support service agreement, which was separate.

What is the status of this engagement?

The migration started in July 2020 and went live in August 2020. I was skeptical at first that they could complete the project within two and a half months, but they delivered an out-of-box product that we could launch. Now, they’re still working with us for support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a few key metrics: one of them was to keep all of our core functionality so that a shopper could find the right toys, place them in a cart, and check them out. Another was to maintain our organic search equity so that we wouldn’t experience too much of a dip. Finally, we needed to complete the launch before the holidays. While we did see a minor dip in sales, we then able to make up for it by exceeding our holiday sales goals.

How did mohi.to perform from a project management standpoint?

In general, they delivered, communicated, and escalated as necessary. Basecamp was the tool of choice for managing the project. Tomasz was pretty good about conveying task status and being aware of the efforts going on at any given time. I was a bit more particular about the planning side — I wanted to know the details and get actual dates. But, we worked around it by sticking to two-week sprints and operating in a semi-agile (more of a waterfall) approach.

What did you find most impressive about them?

When they committed to something, they definitely delivered. I’d also add that their design capabilities were above average for e-commerce sites, and their price was competitive compared to the Polish market. 

Are there any areas they could improve?

We struggled a bit post-launch when we moved from a semi-agile to a fully agile approach. Running and planning two-week sprints seemed a little challenging, and I ended up introducing Scrum concepts to them that seemed pretty new.

On top of that, they could’ve acted more as a strategic partner, suggesting opportunities to enhance our business using Shopify. 

Do you have any advice for potential customers?

They’re a small agency, so you’ll probably be engaged with their leadership because they make the magic happen between their delivery teams. However, that also means they just can’t commit the time to be available at every moment, and rightfully so. You just have to keep your expectation low in terms of their availability.