Moburst

BACKGROUND

Please describe your company and position.

I am the Strategy & Product Storyteller of (a/an) Telecommunications

Describe what your company does in a single sentence.

Our company is a multinational corporation specializing in software and services for communications, media and financial services providers and digital enterprises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Moburst to accomplish?

• Creating animations for demos
• Creating a demo platform built over CMS
• Creating UX and building an interface for demoing a system

SOLUTION

How did you find Moburst?

Other

Why did you select Moburst over others?

• Great culture fit
• Good value for cost
• Other

What was the size of Moburst’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Moburst helped create UX for several systems we demoed along with animations and a demo platform built over a CMS to allow flexibility in updating the demos.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Working demos

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am happy to write a positive review for this vendor, as their performance has been exceptional. Firstly, their ability to deliver on time was impressive. They ensured that all deliverables were completed on schedule, which made our project run smoothly and helped us meet our deadlines.

Moreover, the vendor's availability was top-notch. They were always available to answer our questions and provide support whenever we needed it. Their prompt response time and willingness to help make working with them a pleasure. Finally, the results produced by this vendor were of top-level quality. The deliverables were well-crafted and exceeded our expectations. The vendor's attention to detail and commitment to delivering exceptional work was evident in every aspect of the project.

Overall, working with this vendor has been a fantastic experience. Their professionalism, expertise, and dedication to providing top-level results are commendable. We highly recommend them to anyone seeking a vendor that can deliver on time, provide top-notch availability, and produce exceptional results.

What was your primary form of communication with Moburst?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this vendor was their ability to consistently deliver on time, provide top-level availability, and produce exceptional results.

Are there any areas for improvement or something Moburst could have done differently?

None that I can think of

BACKGROUND

Introduce your business and what you do there.

I work in marketing and communications for a law firm. I’m in charge of PR, visibility, online branding, rankings, and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We engaged Moburst to develop and design a website for our firm with new branding. We wanted the site to look prestigious and engaging to entice users to spend more time navigating the site.

SOLUTION

What was the scope of their involvement?

First, we met with the Moburst team to discuss our needs for the website, including the pages and type of design that would best convey our message. We exchanged examples of other law firms’ websites to ensure we aligned on inspiration before Moburst started the design phase. Then, the Moburst team submitted the first draft of the website design, and we shared our feedback. 

After making some minor revisions to the design, they developed the site using WordPress. They created a news page and individual pages for each of our lawyers. They also made tabs within each lawyer’s page outlining their practice areas.

Since launching the website, we’ve kept Moburst on a monthly retainer to help us maintain the site and upload content. They’ve also been responsible for designing presentation decks and posts for Facebook. We haven’t utilized Moburst’s SEO or marketing services yet, but we plan to in the future. 

What is the team composition?

We’ve worked with five team members from Moburst. 

How did you come to work with Moburst?

We looked at other websites for inspiration and noticed that Moburst had designed and developed many of the sites that stood out to us. I approached them and liked their dynamic nature and youthful spirit, so we moved forward. 

How much have you invested with them?

We’ve invested about 200,000 shekels (approximately $57,000 USD). 

What is the status of this engagement?

We initially engaged Moburst in July 2021, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

From the very first website draft Moburst submitted, we knew we’d chosen the right service provider. The managing partner and I were very impressed with the draft, which aligned perfectly with our vision and goals. After making some minor tweaks to the design, they built a functional, modern website.

We’ve been very satisfied with the results; our clients and partners have commented on the quality of the site and its beautiful design. Their development efforts have helped us improve the UX for our clients, especially concerning our newsletter. Before working with Moburst, we emailed our newsletters and attached pdf files linked to our website and social media accounts. Now, our newsletter links directly to our website, so we’ve removed a step, which has contributed to a significant increase in website traffic. 

How did Moburst perform from a project management standpoint?

Moburst has managed the project superbly; they’ve been an efficient, professional partner. They’ve responded promptly to our requests and made themselves available at all times. The team has consistently welcomed opportunities to further our partnership, which we’ve appreciated.

We’ve used WhatsApp, email, and phone to communicate and Google Drive to share requirements and keep track of tasks. The team has consistently delivered work on time. We experienced one project delay due to my maternity leave, but that had nothing to do with Moburst. 

What did you find most impressive about them?

We’ve been most impressed by Moburst’s industry and market knowledge; they’ve shared valuable web design and development expertise. Additionally, they’ve been a dynamic and considerate partner. They’ve assessed our business requirements and delivered what we asked for and more. I have no doubt that I’ve been working with the best team in the business. 

Are there any areas they could improve?

I have nothing Moburst could improve on. 

Do you have any advice for potential customers?

I would recommend Moburst for businesses in need of website development assistance. I advise telling them what you need and being open to their ideas. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Medias, a digital creative company providing services for culinary businesses in Israel. Our services include digital marketing, website development, content creation, influencer marketing, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We wanted to develop and design a new website for a client, one of the largest bakeries in Israel. The site needed to have a new look and feel.

SOLUTION

What was the scope of their involvement?

To start off, we worked together on the purpose of the website, defining who the users would be and what kind of information they needed. Moburst then produced designs and sent them to our client for approval. Later on, their team developed the website and loaded all content from the old website. They also added new content, such as recipes, product pages, and a new language. The site was built on WordPress.

Currently, Moburst provides maintenance support, especially whenever the content needs to be changed.

What is the team composition?

I mainly work with their designer and creative manager.

How did you come to work with Moburst?

I found them through an online search. I reviewed several of their case studies as well as the websites they had designed and developed for other big companies. I ended up liking their work a lot because it showed that they have great attention to small details, which made their outputs look really good.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together around July 2021, and our collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our client is very satisfied with the website, and they've gotten a lot of compliments about it. We’re also seeing that the website is doing much better than the old one in terms of page views and bounce rate because users can easily find the information they’re looking for.

How did Moburst perform from a project management standpoint?

Their project management style is great. Moburst has done everything they can to deliver on time, and working with them has been very fluid and easy. Whenever we need to add something or have a change of heart, they always say yes to us. For communication, we interact mainly through phone calls, email, and in-person meetings.

What did you find most impressive about them?

I’m impressed by the fact that their team wants to deliver a project that they can be proud of. They’ve made sure to deliver a product that not only works but also looks good and innovative. For instance, whenever we wanted something that did not look or work well, their team would always make sure that we understood clearly the consequences of every choice, allowing us to make smart decisions. Overall, they never give me the feeling that they just want to deliver something. 

Are there any areas they could improve on?

I don’t think so. We’re very satisfied with the work that they do, and we trust them.

Do you have any advice for potential customers?

If you plan to work with them, make sure to give their team the freedom and space they need to create something that they’ll be proud of.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of VIP and customer support at Playtika, a mobile gaming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We needed help with the UX/UI design of a new customer support portal for one of our clients.

SOLUTION

What was the scope of their involvement?

Moburst has created the UI/UX designs we needed. Initially, we had a brainstorming session to address our client’s needs and review how they wanted the solution to look. Then, they provided us with some mockups they made on InVision, and we iterated on those to make some corrections and changes.

After that, the rest of the project has gone smoothly. They’ve already provided us with the final designs, which they created using Adobe. Now, our internal team is in charge of implementing them.

What is the team composition?

We’ve worked with some designers from Moburst, and they’ve been part of the meetings, but we don’t communicate with them directly.

How did you come to work with Moburst?

Moburst was referred to us. We evaluated a few companies that came up with different creative ideas, but we saw that Moburst provided the most efficient and exciting suggestions for the project.

How much have you invested with them?

We’ve spent less than $50,000.

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Moburst’s designs, we can definitely see an improvement in our platform’s UI/UX.

How did Moburst perform from a project management standpoint?

Moburst is very professional, and they’ve performed excellently on everything. We usually communicate via Zoom.

What did you find most impressive about them?

Moburst’s work in defining projects is very detailed. They excel at doing market research and coming up with creative ideas. Additionally, they’re very knowledgeable regarding project execution.

Are there any areas they could improve?

Given that Moburst is very knowledgeable, it would be good if they pushed their ideas more instead of relying on the client’s ideas. Sometimes, they’ve changed direction based on our ideas, but we’ve realized that their input is usually better due to their experience.

Do you have any advice for potential customers?

Go for it — you’ll be happy working with them.

BACKGROUND

Please describe your company and your position there.

Education on blockchain. Chief Education Officer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moburst?

We had developed this concept and had the right team in place but we had trouble taking our vision and creating a site that bridged the gap between both digital and web 3.0, which is the look we were going for. We needed a strategy to not only design and showcase what we were doing as a company, but to excite them about the future and have the right feel for our industry

SOLUTION

How did you select this vendor and what were the deciding factors?

We were introduced to Moburst through a friend who knew the CEO from S. Florida. After speaking with him and hearing his vision and his in depth knowledge, we knew there was no need to shop around.

Describe the project in detail and walk through the stages of the project.

Initially we had a call with the CEO and the creative team (in Israel) and we agreed on the vision. We then went through a few variations of ideas and designs with some revisions until we were where we needed to be and then built out the content and details, which were streamlined through weekly calls.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the CEO, Gilad, and the creative team in Israel, overseen by Yuval, who handled the overall website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In terms of success, I thing the website speaks for itself! We love it and so do all of the people that visit it.

How effective was the workflow between your team and theirs?

It was seamless - really easy to work together through Slack.

What did you find most impressive or unique about this company?

They have broad knowledge. Their ability to quickly research and turn words into a vision was extremely unique and this was what made them great.

Are there any areas for improvement or something they could have done differently?

No improvement

BACKGROUND

Please describe your company and your position there.

Manufactures and produce apparel under various brands to sell throughout the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moburst?

Over covid, the market tightened up and we needed to show a new fresh look to our buyers to keep them interested and make us top of their mind. We hired Moburst to implement a digital strategy to help redesign the website and creative effective content to use on the brand sites to take our brands look to the next level.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were connected with someone in Israel who referred us to them and were blown away with their previous work and vision.

Describe the project in detail and walk through the stages of the project.

We started with an initial discovery and went through what we were looking for and various ideas. They came back to us with suggestions for the websites we were discussing and samples of images that they had created for others for look and feel. After a few calls going back and forth, they sent us the final strategy and helped us implement.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was the head of Strategy in Israel, Yuval, who presented everything to us and walked us through their ideas.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were extremely happy and our clients loved the new look, which kept us very relevant during this trying time.

How effective was the workflow between your team and theirs?

It was as smooth as we could have wanted.

What did you find most impressive or unique about this company?

Their vast experience gave them so many ideas to present and their knowledge of what works and what doesn't helped make it very easy for us to choose.

Are there any areas for improvement or something they could have done differently?

No. We were very happy and would use them again in a heartbeat.

BACKGROUND

Please describe your company and your position there.

I am the CFO of a kosher market grocery chain which now has 5 stores

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moburst, and what were your goals?

We found them on the top pages for mobile app developers when we were considering doing an app for the store and were very impressed after our initial call. We were opening up a new store and needed help

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for a one stop shop company that can help with all our marketing needs.. and this company stood out from the rest

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They ended up helping us with strategy for launching our new store in cleveland and developing a social media and email strategy that would help integrate every one of our stores into and to feel like 1 national brand. (email newsletters, social media, flyer design etc..)

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with the Head of Strategy, who was my main contact and point person. I would receive creative and other items through a Slack channel, but only dealt directly with 1 person, which made the process much easier

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We measure by the amount of people that visit our website and store. We definitely saw an uptick in the click throughs and online orders, especially around holidays as a result. The hardest thing was time zones for calls as if we needed a creative, it went through Israel, but they gave us a rep in the US to make it better, which it did

How effective was the workflow between your team and theirs?

Great.. we were constantly in communications via email, and other conference calls. They've been great and are easy to work with.

What did you find most impressive or unique about this company?

Litterally a one stop shop... they helped us from A to Z

Are there any areas for improvement or something they could have done differently?

Nothing that I can say base done our project, they really were a great help.

BACKGROUND

Introduce your business and what you do there.

We are a mobile gaming company with a few very big titles in the mid-core and hardcore genres. I lead the App Store Optimization (ASO) work in the company, and I manage all the titles that we have.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We needed outsourced help with three distinct services. We asked them to help us with keyword optimization for our titles in the stores, creative design for store galleries, and influencer marketing. For the final service lines, we were researching different agencies to help us reach out to influencers.

SOLUTION

What was the scope of their involvement?

They reviewed two of our biggest titles, performed keyword research for the titles, and recommended which text to put in both the App Store and Google Play Store so that we could increase our organic reach. That project lasted several months as we had a few iterations.

In parallel to that, they designed screenshot galleries with us. They created new galleries for the store designs, which we used to test in the store.

The third project was influencer marketing, which is not a part of my team so I can’t give a specific opinion about that. Once there was engagement and the influencer marketing kicked into play, we forwarded it to the respective people.

What is the team composition?

I worked with the ASO lead, the CRO lead who managed all of the gallery creative asset optimizations, and the creative lead who, is in charge of the whole design team.

How much have you invested in them?

We’ve spent roughly $30,000.

What is the status of this engagement?

It started around February 2021. We started with the ASO, then the creative design and testing, and then the influencer marketing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The purpose of the initial engagement was to increase the organic reach through keyword optimization, which we did quite successfully. Moburst pinpointed the right keywords to focus on, and then they helped us achieve a higher ranking for these keywords, resulting in more downloads for these keywords by reinventing the meta-assets, including the description, title, and algorithmically relevant store assets. They did it in a thorough, meticulous way that we couldn’t do in-house because we don’t have the people necessary.

The second task was creating the screenshot gallery based on the hypothesis that our internal research team gave them. Our team here researched what kind of core motivations players have and Moburst built two distinct galleries based on that information. We tested those against each other and against the current gallery, and they were a lot better than the current gallery. This effort was a very interesting and positive experience because they managed to take the insights that our research team had and translate them into visuals that worked better. The engagement with the creative lasted another two months approximately.

How did Moburst perform from a project management standpoint?

The experience with them was very positive, and everything was top-notch. The service, speed, and communication were all good. I can’t say that there is anything bad to report here. I know how to work with agencies, and they know how to work with gaming companies, so everything went very smoothly.

For communication tools, it depended on which part of the project we were in and which team we were working with. We used Asana for project management and Slack overall. When we did the ASO, we used Slack to pass the materials back and forth, as I needed to involve my brand team to approv the text. When we talked about the creative and visuals, we used Slack and Asana because the projects were a little more complicated and we needed more assets to be delivered back and forth. Occasionally, I talked to the project managers on WhatsApp, but that was just me and them.

What did you find most impressive about them?

I would say that their strengths are being meticulous and very up to date with the industry trends. They knew many things that we didn’t. It is their job to be on top of things all the time, and they did that. They impressed me quite a lot with a few things I didn’t know, even though we are in the same profession.

They are also very service-oriented, and they make sure that the work is not just about being professional, but also about being service-oriented. Whenever we needed something, we got a quick response, even if it wasn’t always urgent. They always made sure that we felt confident about their response in a timely manner

Are there any areas they could improve?

No, not in the scope of our engagement. I remember that I also talked to the influencer marketing lead here, and she was very positive about continuing with them.

Do you have any advice for potential customers?

Come with an open mind. They sometimes have out-of-the-box ideas that need to be explored with an open mind. For example, testing icons is something that many companies are very hard with because an icon is the brand identity. Their team does have interesting insights and we do use them. I am glad to say that it proved to be a good decision.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CMO of Evmux, a live streaming software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We needed a company that could handle our social media marketing efforts and help us increase our conversion rate.

SOLUTION

What was the scope of their involvement?

We hired Moburst to help us with our social media marketing efforts. Their main responsibilities include developing, launching, and managing campaigns on social media. They create content such as static images, videos, and copy for our website, campaigns, and social media posts.

Aside from that, they also help us find influencers to partner with for our campaigns. They’re tasked with setting up contracts with influencers and managing them. They’ve also helped us optimize our site’s content to help us further increase our conversion rate.

What is the team composition?

We work with 5-7 people, which include a project manager, copywriters, graphic designers, and videographers from Moburst.

How did you come to work with Moburst?

We came across Moburst through a referral.

How much have you invested with them?

We’ve spent somewhere between $100,000-$150,000 so far.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely seen an increase in our social media awareness and conversion rates.

How did Moburst perform from a project management standpoint?

Moburst has performed very well in terms of project management. We have shared documents that we use to track their tasks and deliverables, and we typically communicate through Slack, email, phone calls, and video conferences.

What did you find most impressive about them?

Moburst is a true professional and expert in their field. They know how to utilize their knowledge to guide my company in the right direction and to help us achieve our goals. I also appreciate how attentive and responsive they are and how well they take care of me.

Are there any areas they could improve?

I don’t think there’s anything they could have done better.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager at Redefine Meat, a food technology company based in Israel founded in 2018. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moburst?

We needed Moburst’s help to improve our digital presence. 

SOLUTION

What was the scope of their involvement?

At the start of our collaboration, Moburst built a landing page for us. They also worked on our SEO and link-building strategy needs; the team also did research on other food technology and meat companies. They gave us an overview of the industry before beginning their work. 

Moburst has also worked on our social media campaigns on Facebook, LinkedIn, Instagram, YouTube, and TikTok. Together, we’ve built our activation plan and strategy that details how many posts we will push out and who our target audience is — we’ve essentially planned the entire funnel for our social media. 

At present, they do campaign optimization tasks. While working on our social media accounts, they work on optimizing our content and introducing our brand to various audiences. We work closely with them to find the right audience for each social media platform. We also use them for planning, budgeting, and executing all of our campaigns. 

What is the team composition?

We work with an account manager, who serves as my main point of contact. I also have dedicated meetings with their social media and development teams. 

How did you come to work with Moburst?

Moburst was already working with our company when I joined. However, our founder let me decide whether I wanted to continue with them or seek another organization. I was pleased with how closely Moburst wanted to work with us as we built our digital ecosystem, along with our branding and marketing activities. Simply put, they were a good match for our growth, so we continued our relationship. 

What is the status of this engagement?

We started working together in May 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, we track the conversion of our B2B and B2C leads as we enrich our database. We’re also tracking several KPIs related to brand building and digital marketing, such as conversion rates, CTR, cost per click, and others. 

How did Moburst perform from a project management standpoint?

Moburst’s project management is great. They use their own platforms for project management, but we only use Slack to communicate with them.

What did you find most impressive about them?

When it comes to digital communication, we need to consider many aspects, such as content, media, and assets. What makes Moburst so unique is that they provide an impressive suite of services that are truly in sync with each other. Their resources also work well together to give us fast results. Since we’re a startup, we’re still agile — and we need a truly agile partner like Moburst. 

Are there any areas they could improve?

They’re highly tech- and conversion-oriented, but they don’t have much experience in the food industry. To be fair, they’ve gained some experience in our industry after working with us for over a year. 

Do you have any advice for potential customers?

Be precise about your needs and priorities.