Meticular

BACKGROUND

Please describe your company and position.

I am the Senior Director CX of Nav.com

Describe what your company does in a single sentence.

We are a credit building and financial health platform for small business owners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meticular to accomplish?

• Manage development of our marketing site
• Help us to implement a rebrand

SOLUTION

How did you find Meticular?

Meticular had already been selected when I joined

Why did you select Meticular over others?

• Great culture fit
• Good value for cost

How many teammates from Meticular were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Meticular partnered with our team to manage the day to day development needs of our marketing site. As our relationship progressed, Meticular also provided significant support for our rebrand. Functioning as an extension of our team, implementing our new design system on our marketing site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meticular was a great partner to us, successfully launching new code each month and completing our rebrand on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

James and Dustin were always incredibly responsive to our needs, giving us the flexibility to shift priorities when necessary as well as helping us efficiently plan our sprints in terms of both time and cost.

What was your primary form of communication with Meticular?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Meticular truly functioned as an extension of our team helping us to strategize best approaches, being forthcoming about obstacles and challenges that could cause delays, and being willing to work with us to stay within our budget. I very much trusted James and Dustin as partners and knew they would always give us honest guidance.

Are there any areas for improvement or something Meticular could have done differently?

At no fault of Meticular, we went a few months trying to nail down a system to use (JIRA, excel, Meticular's tool) to manage the workload. Once that was settled, the process went much smoother. I would suggest working that out right at the start to prevent any disorganization.

UPDATED REVIEW

This review was published on March 28, 2024
John Briggs
Senior Manager, NavFinancial services

Draper, Utah

51-200 Employees

Jan 2024 - Ongoing

$10,000 to $49,999

Project summary
Meticular has developed web pages for a financial services company. The team works on delivering the pages according to the client’s designs and specifications. 

Feedback summary
The client is happy with Meticular’s high-quality work. The team’s attention to detail and good coding practices have been truly commendable. Moreover, their project management approach has been great, and they deliver tasks on time. Their resources are also highly responsive to the client’s needs.

Please describe your company and position.

I am the Senior Manager of Nav

Describe what your company does in a single sentence.

Nav Technologies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meticular to accomplish?

• Web page development

SOLUTION

How did you find Meticular?

Other

Why did you select Meticular over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Meticular were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Develop web pages according to designs and specifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Work was done to high levels of quality demonstrating attention to detail and good coding practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was strong. Delivery of items were on time. Meticular is very responsive to our needs.

What was your primary form of communication with Meticular?

Virtual Meeting

What did you find most impressive or unique about this company?

Level of skill and level of output for the cost was impressive.

Are there any areas for improvement or something Meticular could have done differently?

Wish we could have kept them on our projects longer.

Star Ratings
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Sr. Account Manager of digital marketing company.

Describe what your company does in a single sentence.

Digital Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meticular to accomplish?

• UX Audit
• UX Recommendations
• CRO Audit and Recommendations

SOLUTION

How did you find Meticular?

Referral

Why did you select Meticular over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Meticular conducted a UX web audit for a long-standing client's website. In addition to being online for over four years, the website was managed by the same team. To gain a fresh perspective and provide recommendations for UX optimization, I contracted the Meticular team. They reviewed and audited ten key web pages. 

My main focus was on best practices, user experience feedback, and trend recommendations. I met with the team to review the site, needs, and our goals along with reviewing key converting web pages. A formal audit report provided a user experience breakdown, an audit of each primary page, and creative visual comps of the recommendations. Additionally, each suggestion was accompanied by a rationale, making it easier to present to my team and web owners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UX audit report allowed me to provide A/B testing recommendations confidently to my client. I presented the findings, created and tested the recommendations, and implemented the successes. All the recommendations offered by the Meticular team outperformed each testing experiment I created. The client was very happy, and I provided a better user experience for my client's online users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Meticular's team made project setup and coordination easy, and the bidding process was seamless. As I explained my needs and goals, the team was very professional and explained their expertise clearly. They worked independently and did not require handholding or excessive communication. The work was completed and delivered on time.

What was your primary form of communication with Meticular?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise and streamlined process were greatly appreciated. They were prompt and efficient; I didn't have to wait weeks or months. Taking in the audit findings and recommendations was easy due to the report layout. In our final virtual meeting, we discussed the visuals and logic behind each suggestion in detail. It was a pleasure to work with the team, and they were very accommodating.

Are there any areas for improvement or something Meticular could have done differently?

No. I was happy with our work together and the deliverables.

BACKGROUND

Please describe your company and position.

I am the CEO of a nonprofit company

Describe what your company does in a single sentence.

We foster engagement and dialogue to keep our community a wonderful place even as it grows.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meticular to accomplish?

• Create an online engagement tool to educate residents and gather input

SOLUTION

How did you find Meticular?

Referral

Why did you select Meticular over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Meticular were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Meticular created an online public engagement website that connected to Qualtrics API. The site presented information and tradeoffs about options and gathered public input through a survey-like format. Meticular provided graphic content as well as design, user experience, and programming.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Almost 30,000 people visited the site and answered at least one question. Feedback about the site was overwhelmingly positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and easy to contact. Deliverables were often late but they worked hard to make sure everything worked and issues were ironed out.

What was your primary form of communication with Meticular?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Meticular offers a lot of value for the price. They are very responsive and communicate well. They also quickly understood what we were trying to accomplish and were able to create a great product.

Are there any areas for improvement or something Meticular could have done differently?

Meticular was late in delivering all aspects of the site, which meant that there was a pressure-backed time period when we were working to finalize everything and work out bugs. As a result, not all of the bugs were completely ironed out by launch.

BACKGROUND

Introduce your business and what you do there.

I’m an executive for a fintech community bank that does everything from local lending to home improvement and construction loans. We also do fintech sponsorships, partnerships, and SBA loans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticular?

We were having a difficult time in the staffing market, so we were looking for a consultant. We didn’t have the resources for UI/UX design, so we hired Meticular.

SOLUTION

What was the scope of their involvement?

Meticular was responsible for the UI/UX design of a lending application. They regularly attended meetings surrounding UI/UX development and created the designs using Figma. We had a previous version of the application, but we were building a second version and gave them the first version as a reference point; Meticular modified processes from there. 

Meticular also assisted us with defining user personas; they conducted interviews with all the departments that interacted with the tool and helped us refine some of the existing definitions. 

What is the team composition?

In total, we worked with five people. 

How did you come to work with Meticular?

We tried to work with another company, but that fell through, and someone referred Meticular to our company. We interviewed them and explained what we were looking for, and they showed us their portfolio with similar projects they’d done in the past. We thought they had a modern style and liked their approach. 

How much have you invested with them?

They use a monthly subscription model, but in total, we spent between $250,000–$300,000. 

What is the status of this engagement?

We worked together between July 2021–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, we’ve had positive feedback; our internal feedback has been mixed because some of the individuals on our team are resistant to change, but we’ve built more automation in the tool, and the changes have been necessary.

How did Meticular perform from a project management standpoint?

We had our own internal project managers, but the team from Meticular collaborated well with our managers. We used Azure DevOps as a code repository and project management tool. We communicated via Microsoft Teams.

What did you find most impressive about them?

They spent extra time with our employees who were resistant to change and explained why we were making the changes; this helped because we knew they cared about the project. They were also good about incorporating feedback into the design, and we felt they did a great job meeting our design needs. They came up with many suggestions and ideas that helped us create a better tool. 

Are there any areas they could improve?

We wish we would have embedded them more into the project, but that wasn’t necessarily their fault, and overall we were very satisfied. 

Do you have any advice for potential customers?

Try to help them understand the business in addition to the tool you’re trying to create. We wish we would have taken more time to explain our business in the short term, which would have saved us time later.

BACKGROUND

Please describe your company and your position there.

IdeaCloud is a platform for sales and marketing teams to present interactive and immersive content to increase engagement across stages, screens, and devices. My role at IdeaCloud as the Product Manager was to help drive engagement and usage of our platform, identify user needs, and implement solutions and features.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Meticular?

We hired Meticular as an ongoing consultant and UX/UI design group to help push our platform to the next level and provide our users with a great experience.

SOLUTION

How did you select this vendor?

I personally was not involved in the selection process for Meticular, however, I could not be more pleased with the work we have received from the Meticular team

Describe the project in detail and walk through the stages of the project.

Our project is an ongoing project including the general design and usability of our platform. We also used Meticular to design new features including not only the actual design but user testing as well. The features they have been involved in have helped us identify and solve user issues we were previously unaware of.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two members of the Meticular team. James (the owner) and Gigi a UX/UI designer. Both were amazing to work with and provided great insight.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to make additional sales based on prototype features we received from Meticular

How effective was the workflow between your team and theirs?

The workflow we established was very effective. They were very punctual with any deadlines we had.

What did you find most impressive or unique about this company?

The consistent high level of design and responsiveness was very impressive especially for an ongoing project like ours.

Are there any areas for improvement or something they could have done differently?

It would have been great to have a little bit more insight into the details of design decisions made from user testing in order to better inform stakeholders on why a design decision was made.

BACKGROUND

Please describe your company and your position there.

I am the VP of IT for New U Life, a health and wellness direct sales company headquartered in California with offices in Utah, Taiwan, and HK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Meticular?

Help with website UX experience design.

SOLUTION

How did you select this vendor?

Worked with James in the past.

Describe the project in detail and walk through the stages of the project.

Ongoing work. Various projects; from corporate website, to new distributor enrollment, to journey mapping.

How many resources from the vendor's team worked with you, and what were their positions?

James - UX lead, and Gina, UX design

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Continued improvement in our user experience and increased confidence from our distributors and members.

How effective was the workflow between your team and theirs?

Very effective. We have regular daily stand-ups, and we use Teams to maintain a consistent flow of information.

What did you find most impressive or unique about this company?

James is really good at understanding the issues we are facing and determining the best way to address those issues. They have good communication skills with everyone.

Are there any areas for improvement or something they could have done differently?

Nothing to report.