Metafic

BACKGROUND

Please describe your company and position.

I am the Principal Product Architect & Manager of Dallal Al Arabia, Kuwait

Describe what your company does in a single sentence.

Dallal offers its customer to browse verified properties across Kuwait with simple search, trusted listings, and a smooth experience from start to finish. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• Design, develop, maintain Dallal's AI, mobile app and web portal
• Setup AI pipelines and architecture

SOLUTION

How did you find Metafic?

• Online Search
• Referral

Why did you select Metafic over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Other

How many teammates from Metafic were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Metafic was engaged as Dallal's end-to-end technology partner to strategize, design, develop and deploy the full product suite for Kuwait's emerging real estate platform. The scope encompassed building a scalable, bilingual (English/Arabic with RTL support) ecosystem from ground up - spanning backend API, consumer-facing web application, cross-platform mobile app and an internal admin dashboard - all powered by AI capabilities to differentiate Dallal in the Kuwait as the market leader.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All platforms are scalable, providing a smooth user experience
• Distinct AI-features that aid customers and the internal team at every step to contribute towards platform's success
• Reusable web components and mobile components
• Operational readiness of the platform
• Cross-platform parity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project has been managed on Asana with full agile methodologies and divided in multiple sprints. Mostly, the project has been on time with slight delays in between. All the delays have been proactively worked upon. Team puts in extra efforts and work extra hours to ensure the business requirements are fulfilled.

What was your primary form of communication with Metafic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're a hardworking, talented team that ensures all business needs are shipped. 

Metafic has a unique proposition of an AI-pipeline for work they have built. This help them ship features quickly. Designers, developers, QAs are all supported with AI in the background ,increasing their productivity.

We can quickly pivot on any feature and team can handle impact easily. Whenever we need to change any resource for non-performance, they do they immediately. 

Are there any areas for improvement or something Metafic could have done differently?

More sync among team about the flows.

BACKGROUND

Please describe your company and position.

I am the Senior Partner of an engineering company 

Describe what your company does in a single sentence.

We're a leading full-service product development company based in Mumbai

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• To develop a client's requirement analyzer system to streamline pre-sales
• An AI agent that can suggest project modules, timeline and costing

SOLUTION

How did you find Metafic?

Online Search

Why did you select Metafic over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Metafic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company's versatile sales and marketing team needed an AI companion that can record all the client's requirements and match it with our specifications and produce reports consisting of all modules that must be developed, cost of each module with customizations, timeline and pricing.

• A web based playground where clients can see the reports
• Team must be able to alter the requirements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. A well-working LLM that generated reports
2. Accurate calculations of timelines and pricing
3. Deployment on our servers securely

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project has been delivered on-time and currently we are in 3-month warranty period. Metafic has been proactive with everything from development to deployment. They also helped us with a PoC first.

What was your primary form of communication with Metafic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have resources for every technology which make them unique. Also they have strong expertise with AI. We worked with their Metafic.ai division (which is their dedicated team of AI engineers)

Are there any areas for improvement or something Metafic could have done differently?

Yes, wish they delivered more in PoC

BACKGROUND

Please describe your company and position.

I am the Assistant Manager of an information technology company 

Describe what your company does in a single sentence.

Our company works on providing business value-based IT solutions and services. The ISO 9001 and ISO 27001 Certified Company, set up in 2007, works on offshore products as well as outsourced software development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• To develop web based application for a car marketplace
• Users will be able to buy and sell their cars
• Mobile based inspection

SOLUTION

How did you find Metafic?

Online Search

Why did you select Metafic over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• expertise

How many teammates from Metafic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Primary objective was to create a car marketplace where users can buy or sell cars:

• Seller can upload their cars and request for inspection.
• Insector can fill an inspection form by confirming a checklist.
• Buyer can browse through the vehicles and show interest in any vehicle.
• Buyer can look at the inspection form and deposit a token amount.
• Buyer can pay complete amount once the vehicle is delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launching of the MVP with selected users.
• Sellers, inspectors and buyers were able to complete their respective journeys.
• Payment is being processed.

Users were able to browse cars and order for inspection

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Metafic delivered the complete project on time without delays. Although during the first phase of designs it took a little extra time since the project scope was not finalized. But rest of the milstones were delivered on time.

What was your primary form of communication with Metafic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their engineers use AI-based softwares to write code and also they have proprietory pipelines that helps their programmers write code at a fast pace. This helped our project to finish on time. Metafic prepares project charter and 3 other documents that are used by their programmers to write code using agentic-AI.

Are there any areas for improvement or something Metafic could have done differently?

Could have onboarded more QA to the project.

BACKGROUND

Please describe your company and position.

I am the Director of a hospitality & leisure company 

Describe what your company does in a single sentence.

We're a travel agency that was founded in 2007 with the idea of offering unique and authentic experiences of India and nearby countries to its clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• Our Team is able to manage all itineraries of all clients along with their bookings
• Clients will receives notifications if there's any change in the booking.
• System should be able to suggest optimal itineraries

SOLUTION

How did you find Metafic?

Online Search

Why did you select Metafic over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Metafic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Objective of the project was to design and develop our CRM and ERP (selected modules) for use of internal team when interacting with the end clients. Metafic suggested and deployed a custom solution using OutSystems.

• The CRM should be able to record all client details, their requirements and travel period.
• The CRM should be able to suggest and create best itineraries for them meeting their requirements.
• The CRM should be able to create and modify bookings on behalf of clients and use payment gateways to accept payments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfully deployed OutSystems project and given training to our team.
• The system can be used by multiple agents from our team seamlessly.
• End clients can receive emails for their booking details and itinerary details.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Metafic was very punctual in responding to our requests and messages. They had one project manager and one technical architect deployed to the project. The PM sent us weekly reports of the sprints. Every two weeks we had an hour session to discuss all the backlogs and completed tasks.

What was your primary form of communication with Metafic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Metafic's solid OutSystems team helped us change our perspective towards a low-code platform.
2. Always prompt with their replies.
3. They created all the user stories before signing the contract and designed 5-6 screens within first two days to kick-off the project which we found highly impressive. 

Are there any areas for improvement or something Metafic could have done differently?

We have requested on-site developers for continuous maintenance which could have been a part of AMC.

BACKGROUND

Please describe your company and position.

I am the CEO of a financial services company 

Describe what your company does in a single sentence.

We are one of the most reputed charted accountant firms in Central India. We manage portfolios and books of 100+ top companies and take pride in delivering unmatched values.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• Deploy an ERP for internal processes
• ERP must have a CRM to manage our leads and clients
• An AI based chatbot

SOLUTION

How did you find Metafic?

• Online Search
• Clutch Site

Why did you select Metafic over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Metafic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Deploy an instance of ERPNext with custom changes and process flows. 
• Create an AI chatbot that can understand and read all the ERP data and so that employees can talk to the ERP data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• An ERP system and access to it by all our employees to work on workflows and pipelines in it. 
• AI chatbot interaction by our employees

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always on time and have delivered all customizations as we asked them to. They used Jira and Clickup to manage tasks and development of the modules. We had 3 change requests and all of them were completed almost on-time. They were also prompt with their communications.

What was your primary form of communication with Metafic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their prompt and clear communication. They were straightforward with all the pits of the project beforehand. They did not increase the pricing much for the change requests.

Are there any areas for improvement or something Metafic could have done differently?

More in-person meetings maybe.

BACKGROUND

Please describe your company and position.

I am a Project Lead of an information technology company

Describe what your company does in a single sentence.

App development company focusing on niche market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

• To get our website developed, host it and make it live
• Deploy ERPNext

SOLUTION

How did you find Metafic?

• Online Search
• Referral
• Clutch Site

Why did you select Metafic over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Language

How many teammates from Metafic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Metafic worked on our main landing customer-facing website. They developed entire project on WordPress with some custom plugins we requested, and deployed it on AWS. Apart from it, Metafic implemented ERPNext for us that can manage multiple pipelines. Metafic is also currently developing a mobile application for us. The app is currently in testing phase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Metafic deployed our website that matches modern standards with 90% score on Google Lighthouse. They also developed custom plugins that connects website with our CRM works great. Secondly, Metafic deployed ERPNext on our AWS with Kubernetes with 99.4% uptime which matches our demand. Also we requested custom fields and logics in some modules that were implemented too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Metafic uses agile methodologies where the projects were divided in multiple sprints. We were assigned 1 project manager as single point of contact with technical lead. All the sprint management was done by the PM and TL answered our tech related questions. Almost all the tasks were completed on-time and the project was delivered on-time meeting our deadline agenda. Team was honest at every step with timeline unlike other agencies we opted in past. 

They even accommodated some on-the-fly changes different from the designs. Their team also did feasibility testing first before starting the project that we really liked.

What was your primary form of communication with Metafic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are experts at technologies and what they claim. They did everything right, and the quality delivered was exceptional. I believe the most unique thing was their involvement throughout the project and they don't leave you stranded like other agencies. That's why we are giving them more of our projects in future.

Are there any areas for improvement or something Metafic could have done differently?

Nothing as such but wish there could be more team members in Singapore (on-site). But as such that was not a big issue.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of an IT services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Metafic?

We wanted to have a new product in the market and needed an agency to build a mobile app, website, and CRM for our backend and frontend services. We turned to Metafic for this specific purpose.

SOLUTION

What was the scope of their involvement?

We started with the website. We sent Metafic our requirements, and the conversation took off from there. I believe they used PHP, JavaScript, and WordPress. Once the website was finished, we asked the team to develop a custom CRM for us as well. They utilized Python and Django. 

Metafic also developed a platform where researchers could upload and publish their research papers as well as view and manage their entire profile. They integrated a peer review functionality where multiple peer reviewers can go over uploaded scientific papers.

The third phase of this project will be on the development of the mobile app, but that project hasn’t started yet. At the moment, we are about to start the first marketing campaign.

What is the team composition?

We’re working with five people, which includes a UX designer, a project manager, two WordPress developers, and a cloud architect.

How did you come to work with Metafic?

An old colleague recommended Metafic to us so we got in touch with them. We looked at a couple of other agencies but Metafic really stood out. They were very responsive and willing to help us even beyond the project. That they presented a good price point was also very important for us as the project has not been funded yet.

I didn’t want to have to go to multiple agencies for different things; I wanted to work with one agency for all of the requirements we had. Metafic seemed very well suited for that, so we decided to hire them.

How much have you invested with them?

The cost of the project is between $25,000–$50,000. We’re paying $15,000 for the website, $10,000 for the CRM, and around $10,000 for the mobile app.

What is the status of this engagement?

We started working with them in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both the website and CRM have been delivered and are operational. Metafic did a really good job of developing the user management and researcher platform. I think that it’s a very good feature along with the peer review functionality. It was initially very challenging for both teams but we eventually worked it out and the end result was really good.

How did Metafic perform from a project management standpoint?

They do really well on this aspect. The project manager is responsive and very good at absorbing all of the requirements from our end. They meet the timelines and the CRM was, in fact, delivered ahead of schedule. Their documentation is really good as well, which is a plus.

We have a Slack channel and use Google Meet for video calls. They use InVision for the UI/UX design, and they showcased the entire website there as well. They also use Jira where we could keep a tab on the work and any bugs.

What did you find most impressive about them?

I think the best part about working with Metafic is that their team is very responsive. They’re always there to help us with any challenges. They are experts and professionals who have years of experience. 

Are there any areas they could improve?

We faced some challenges because the holidays in their region differ from the holidays in ours. I don’t think they have team members in other time zones, so it would be great if they can have that arranged. It would make it easier for us to communicate with them. Despite those clashes, though, and I am very satisfied with their work and especially with the expertise of the team.

Do you have any advice for potential customers?

Ask to join their Slack channel. They provide long-term support once the product is delivered so make sure that you talk with them about that. If there is someone on the team that isn’t working out, you can also let the project manager know. They’re able tp replace that person on the team instantly.

BACKGROUND

Introduce your business and what you do there

I am the CTO at a marketing company, and we specialize in real estate.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Metafic?

We were working on a campaign for one of our clients who wanted to use a platform to promote a property. As a result, we contacted Metafic to support us on the technical side of the project. 

SOLUTION

What was the scope of their involvement?

The platform consisted of a system that could allow end-users to log in and look at videos and pictures of properties on tablets or mobile devices.

What is the team composition?

There were 2–4 people involved, including software developers and UI/UX designers. The project manager was our main point of contact.   

How did you come to work with Metafic ?

They were referred by someone who had already worked with them. When we reached out to Metafic, we chose to work with them because of their fresh ideas. They also quickly discussed their ideas and provided a proposal so they gave us enough confidence that they were capable of pulling off this project. 

How much have you invested in them?

We spent $18,000–$20,000.

What is the status of this engagement?

The project ran from January–May 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of metrics, the software was used by 5,000–6,000 people so those results were very good. It also created great visibility for the company.

How did Metafic perform from a project management standpoint?

Metafic did pretty well. However,  the project sometimes required them to work extra hours, so that could have been organized better. We used Slack to communicate but also had occasional phone calls. 

What did you find most impressive about them?

Metafic’s overall way of approaching the project, clear communication skills, and exceptional efficiency impressed us.

Are there any areas they could improve

I had a good experience with them so I am not sure if I could point out anything specific. 

Do you have any advice for potential customers?

Communicate clearly with Metafic. Write down and document everything in your project.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and founder of Enabimnio, a startup app for emotional intelligence and mental reprogramming.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Metafic?

Metafic built an app for us on both Android and iOS. 

SOLUTION

What was the scope of their involvement?

Basically, Metafic built an app that gives users a way to read our intelligence system out loud. I’m the creator and writer of the materials in the app. Users can also save their favorite passages and sections, as well as share them on social media. 

What is the team composition?

I’ve worked with three different people from Metafic, including a project manager. One of them works on the design and interface of the app, while another is in charge of core engineering. Another person does much of the groundwork, and I deal with him directly on editing and moving texts to the right positions visually. 

How did you come to work with Metafic?

My former business partner found Metafic through reviews. He then interviewed them, and they answered all the right questions. 

How much have you invested with them?

So far, we’ve spent around $10,000. 

What is the status of this engagement?

We started working together in November 2019, and the project is ongoing. We developed the app for three months, and then we had a month of debugging.

The COVID-19 pandemic shut down everything in this business, and we didn’t have any revenue, so I stopped the app. However, I’m starting the app back up, and I’m using Metafic to design its next version. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I like Metafic very much, and they’ve been very good to work with. For the budget and the amount of time we’ve had, the app was quite successful. We’ve been able to build a pared-down version of the app very quickly. Although we've had a minimal amount of money, we’ve taken all our ideas and incorporated them into one beta version, which we use to shop around for investors.

Overall, the engagement has been very successful, and it has all worked out well pretty much right off the bat. 

How did Metafic perform from a project management standpoint?

They’ve met all the deadlines, and the communication is great. I haven’t had problems like people not returning my calls or not executing directions. 

What did you find most impressive about them?

The whole project is a novel concept, and Metafic expresses interest in it. I’m building an app that’s very personal to me; it’s a passion project, so there are emotions involved. Metafic doesn’t judge it or treat it like they’re only making an app to sell something. They respect me and the project even though it’s a small one; they treat me and my project like we’re very important. 

Are there any areas they could improve?

One thing that has confused me is that I’m not really clear with their roles. For instance, if I need to go to someone right now, I’m not quite sure who I should talk to. On the flip side, this can just be my ignorance and not a failure on their part. I’ve never really read up on people’s roles and who I should communicate with.

Moreover, this has been my first experience building an app. I’m a non-tech person dealing with this new technology. When the app was launched, I didn’t even know there was such a thing as a debugging stage. I had to learn all of that when I thought the app was ready, and it was a bit frustrating for me as the app’s creator.  

Do you have any advice for potential customers?

Be polite and respectful, because they’re very polite, warm, generous, and engaging — they care.

BACKGROUND

Please describe your company and position.

I am the Senior Program Officer of Terre des hommes Foundation

Describe what your company does in a single sentence.

Tdh is an international child rights organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Metafic to accomplish?

To Upgrade existing digital communication tool

SOLUTION

How did you find Metafic?

Online Search

Why did you select Metafic over others?

• High ratings
• Great culture fit

How many teammates from Metafic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Metafic supported Tdh in developing mobile application on digital communication tool on maternal and child health.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App in desirable formats

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, deliverables were on time and quality ensured.

What was your primary form of communication with Metafic?

Virtual Meeting

What did you find most impressive or unique about this company?

They were efficient and responsible.

Are there any areas for improvement or something Metafic could have done differently?

Nothing