MCRO

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of National Academy of Athletics

Describe what your company does in a single sentence.

The National Academy of Athletics offers youth sports programs and camps that promote physical activity, skill development, and character building.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?
We worked with MCRO to address a key difficulty inside our company, the National Academy of Athletics. As a child sports program dedicated to fostering physical exercise, skill development, and character building, we required a strong mobile application that could streamline our operations, improve communication with parents and coaches, and provide a consistent experience for our participants.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

Referred to me

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MCRO entered the scene with a complete strategy that quickly impressed us. They carefully outlined our requirements, delving deeply into our business model and the unique issues we faced. The project was separated into stages, beginning with extensive consultations and brainstorming meetings to determine the app's functionality and user experience. 
From there, MCRO moved on to the programming process, using React Native to ensure cross-platform compatibility and Flutter for its slick UI capabilities. Throughout the process, their team kept open contact, delivering frequent updates and soliciting feedback to guarantee alignment with our vision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MCRO's work has had a revolutionary influence on our organization. Our new mobile application has dramatically improved our operations, allowing us to automate different administrative duties while also improving communication channels between parents, coaches, and staff. This has resulted in a significant increase in efficiency and productivity across the board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our teams worked together seamlessly and with a shared dedication to excellence, making for an amazing workflow. MCRO's project management methodology was extremely efficient, ensuring that deadlines were constantly fulfilled and any impediments were addressed proactively. Their crew was consistently responsive to our demands, accommodating any adjustments or requests that came during the process.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What actually distinguishes MCRO is their constant commitment to achieving excellent results. Beyond their technical knowledge, their genuine enthusiasm for problem solving and dedication to client happiness shows through. They approached our project with a degree of excitement and originality that exceeded our expectations, and it's evident that they truly care about their clients' success.

Are there any areas for improvement or something MCRO could have done differently?

While our overall experience with MCRO has been great, there are always chances for improvement. Perhaps one area for improvement would be to provide even more extensive documentation or training materials after launch to ensure that our team feels completely prepared to use the application to its full potential. However, in the big scheme of things, this is a modest suggestion, given MCRO has already exceeded expectations by offering a truly exceptional product.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Animaré

Describe what your company does in a single sentence.

Animaré is a multimedia production firm that specializes in developing engaging animated material for numerous platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?

So, let me tell you about our journey with MCRO. You know, at Animaré, our creative minds are constantly humming with ideas. However, we faced a challenge: our efforts to deliver our appealing animated content to numerous platforms were hampered by the fragmented nature of mobile application development. 

We sought a solution that could smoothly bridge the gap between iOS and Android while maintaining the quality of our animation. That's where MCRO entered the picture. Our goal was simple yet profound: to transform our mobile app experience and attract a larger audience with animated content.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

Referred to me

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MCRO proposed using the capability of React Native and Flutter to create cross-platform mobile applications tailored to our specific requirements. The project began with extensive brainstorming sessions in which both teams dug deep to understand Animaré's brand identity, customer preferences, and technological requirements. Then came the development phase, in which MCRO's skilled developers worked relentlessly to realize our vision. 

Everything from building complicated animation frameworks to guaranteeing seamless user experiences across platforms was methodically created. The finished product was rigorously tested to ensure that it was not only functional but also executed flawlessly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were nothing short of stunning! Our mobile applications, powered by MCRO's expertise, saw an increase in user engagement and retention. Our audience praised the flawless performance across platforms, particularly the fluidity of the animations and the user-friendly interface. 

Furthermore, our reach has grown significantly, with a huge increase in downloads and active users. These real results supported our decision to work with MCRO and strengthened our position as animation industry leaders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was completely flawless. Communication channels were available around the clock, creating a collaborative environment in which ideas flowed freely. MCRO's staff worked effortlessly with ours, recognizing our expectations and carrying them out with ease. Regular progress updates kept us informed, ensuring that any obstacles were quickly addressed. It was a partnership founded on trust, mutual respect, and a shared desire to innovate.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What actually distinguished MCRO was their unwavering commitment to quality. They don't just complete projects; they create experiences with long-term value. Their meticulous attention to detail, along with their unique approach, guarantees that every solution they suggest is tailored to perfection. 

Furthermore, their commitment to client happiness is admirable, as they go above and beyond to exceed expectations at every opportunity. It's more than simply business; it's about building genuine relationships and achieving mutual success.

Are there any areas for improvement or something MCRO could have done differently?

Honestly, it's difficult to identify any places for improvement. MCRO's commitment to perfection provides little space for criticism. Perhaps the only option is to look into even more cutting-edge technology and processes in order to stay ahead of the curve. However, given MCRO's passion for innovation, I'm confident they're already on top of it.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of School Bytes

Describe what your company does in a single sentence.

School Bytes is a robust cloud-based administration platform that gives schools the tools they need to run smoothly and efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?
MCRO not only created a website for us, but also a digital haven for book lovers. Consider this: a virtual paradise where clients can easily register, examine a wide library of literary jewels, and order their favored publications. We already had an e-commerce system in place, but MCRO took it to the next level by designing this new platform exclusively for folks who enjoy digital reading. Their attention to detail was clear as they worked tirelessly to provide an engaging, user-friendly design and lightning-fast loading times, all of which are essential for any successful online endeavor.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

Referred to me

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MCRO not only created a website for us, but also a digital haven for book lovers. Consider this: a virtual paradise where clients can easily register, examine a wide library of literary jewels, and order their favored publications. We already had an e-commerce system in place, but MCRO took it to the next level by designing this new platform exclusively for folks who enjoy digital reading. 
Their attention to detail was clear as they worked tirelessly to provide an engaging, user-friendly design and lightning-fast loading times, all of which are essential for any successful online endeavor. After getting the website up and operating smoothly, MCRO turned gears to focus on mobile. Armed with a prototype, we watched in anticipation as they commenced on bringing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The evidence, as they say, is in the pudding. MCRO has not only met, but beyond our expectations. Our online library is a monument to their expertise, with excellent evaluations from our discerning customers. While the smartphone app is still being refined, early feedback indicates that it is prepared to make an impact in the digital book space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Time is of the essence in the realm of technology, and MCRO did not disappoint in this regard. What we expected to be a three-month project was completed in just two and a half months. As we prepare for the mobile app's complete release, we're prepared to be patient, understanding that good things take time, especially when adding e-commerce features to an already amazing digital architecture.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What distinguishes MCRO is not simply their technical expertise; it is their unwavering dedication to understanding our specific requirements. From the start, it's evident that they're more than just a vendor; they're partners who want us to find success. Their large portfolio spoke loudly, perfectly aligning with our goals and establishing the framework for a successful relationship. To put it simply, we had no hesitation in entrusting them with the construction of our mobile app.

Are there any areas for improvement or something MCRO could have done differently?

If we had to nitpick, we'd suggest that MCRO could afford to ease their purse strings a little. While we recognize the value of high-quality workmanship, some financial flexibility would be beneficial. Nonetheless, this tiny issue pales in comparison to the excellent service they have provided thus far.

BACKGROUND

Please describe your company and position.

I am the CEO of MergerWare

Describe what your company does in a single sentence.

MergerWare provides advanced cloud-based M&A (mergers and acquisitions) software solutions to streamline and optimise the entire deal life cycle for businesses worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?
We engaged MCRO with a clear vision in mind: to revolutionize our business operations through the development of a top-tier mobile application. Our aim was to not only streamline internal processes but also to elevate the experience for our customers. We wanted an app that would not just meet their needs but exceed their expectations, fostering stronger engagement and driving growth. Our decision to partner with MCRO stemmed from their reputation for excellence in mobile app development. We knew they were the right choice to bring our vision to life.

SOLUTION

How did you find MCRO?

• Online Search
• Referral
• Clutch Site

Why did you select MCRO over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with MCRO was comprehensive and meticulously planned. From the outset, we outlined our requirements, emphasising the need for a user-friendly interface, seamless functionality, and integration with our existing systems. MCRO took these requirements and translated them into a detailed road-map, encompassing design, development, testing, and deployment. Key deliverables included not just a mobile application, but a solution tailored to our unique needs. We expected nothing less than a polished, feature-rich app that would set a new standard in our industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of our collaboration with MCRO surpassed our expectations. The metrics spoke for themselves: a 30% surge in app downloads and a remarkable 20% increase in user retention. These figures were not just numbers; they were tangible evidence of our progress and success. Moreover, feedback from both our internal team and our customers was overwhelmingly positive. It was evident that the app developed by MCRO had resonated with our target audience, fulfilling their needs and enhancing their experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, MCRO demonstrated exemplary project management skills. They kept us informed every step of the way, ensuring transparency and accountability. Deadlines were consistently met, milestones were achieved, and communication was seamless. What truly set MCRO apart was their responsiveness. Whenever we had questions or encountered challenges, they were quick to address them, offering solutions and support without hesitation. Their dedication to meeting our needs was unwavering.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most remarkable aspects of working with MCRO was their technical expertise. They didn't just develop an app; they crafted a masterpiece. The attention to detail, the utilization of cutting-edge technologies, and the commitment to delivering a flawless user experience were truly commendable. Beyond their technical skills, MCRO exhibited a genuine understanding of our objectives and a passion for bringing our vision to life. It was this combination of proficiency and passion that made them stand out.

Are there any areas for improvement or something MCRO could have done differently?

In all honesty, it's difficult to pinpoint any areas where MCRO could have improved. They exceeded our expectations in every aspect of the project, demonstrating professionalism, competence, and integrity throughout. If pressed to offer constructive feedback, perhaps the only suggestion would be to continue doing what they're doing. Their commitment to excellence is already second to none.

BACKGROUND

Please describe your company and position.

I am the CEO of Marius Pharmaceuticals

Describe what your company does in a single sentence.

Marius Pharmaceuticals is a biopharmaceutical company dedicated to developing innovative therapies for the treatment of neurological and psychiatric disorders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?
When we embarked on the journey to optimize our business processes and embrace the cutting-edge marvels of emerging technologies, MCRO emerged as our chosen partner. Our aim was crystal clear: to propel our operations forward, ensuring efficiency, and embracing innovation to maintain our competitive edge in the dynamic landscape of our industry. We entrusted MCRO with the pivotal task of spearheading enterprise software development, envisioning a future where our workflows would be seamlessly streamlined, our operations finely tuned, and our position at the forefront of technological advancements firmly secured.

SOLUTION

How did you find MCRO?

• Online Search
• Referral

Why did you select MCRO over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Delving into the intricate details of our collaboration, the scope of work with MCRO was expansive and meticulously tailored to our needs. Their task encompassed the creation of a bespoke enterprise software solution, intricately designed to harmonize with our unique requirements. From crafting modules for workflow management to embedding sophisticated data analytics functionalities, and from revolutionizing customer relationship management to automating pivotal processes, every facet of our operational ecosystem was meticulously addressed. 
The key deliverables were nothing short of transformative: a fully functional software system poised to revolutionize our operations, seamless integration ensuring synergy with our existing infrastructure, and robust data management capabilities laying the foundation for informed decision-making.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The fruits of our collaboration with MCRO bore testament to the power of innovation harnessed with precision. As the project unfolded, tangible outcomes began to materialize, each bearing the hallmark of progress and success. With MCRO's enterprise software development prowess at play, our operational efficiency soared to unprecedented heights, with processes streamlined to perfection. 
The infusion of data-driven insights into our decision-making processes heralded a new era of informed strategies, empowering us to navigate complexities with clarity and confidence. These measurable outcomes not only validated our investment but also served as a testament to the efficacy of MCRO's solutions in translating vision into reality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the realm of project management, MCRO emerged as paragons of professionalism and efficacy. With clockwork precision, they navigated the project landscape, ensuring that milestones were not just met but surpassed. Their responsiveness to our needs was nothing short of exemplary, with proactive communication channels ensuring that we were kept abreast of progress at every juncture. Deadlines were not merely met but embraced with gusto, underscoring their unwavering commitment to our project's success. Their adeptness at addressing concerns and resolving issues underscored a customer-centric ethos that resonated deeply with our organization.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Amidst the myriad of virtues that distinguished MCRO, one aspect stood out in stark relief: their innate ability to grasp the intricacies of our business landscape and tailor solutions that resonated with our ethos. Beyond the realm of mere software development, they emerged as strategic partners, navigating the contours of our challenges with finesse and acumen. Their deep-seated expertise in enterprise software development, coupled with an insatiable appetite for innovation, underscored a commitment to excellence that permeated every facet of our collaboration. Moreover, their unwavering professionalism and dedication to delivering superlative results served as an inspiration, setting a benchmark for excellence that few could hope to emulate.

Are there any areas for improvement or something MCRO could have done differently?

Reflecting upon our journey with MCRO, it is a testament to their prowess that no discernible areas for improvement present themselves. Every facet of our collaboration, from inception to fruition, bore the indelible stamp of excellence, leaving little room for critique. Working with MCRO was not merely a transactional endeavour but a transformative experience that left an indelible mark on our organisation. In hindsight, we can confidently assert that our decision to entrust our aspirations to MCRO was one of the most judicious choices we've made, yielding dividends that transcend mere monetary value.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Edia

Describe what your company does in a single sentence.

Edia is a technology startup that specializes on AI-powered solutions for tailored client engagement and conversational commerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?
When we hired MCRO, our main goal was to transform our lesson planning process. We aimed to create a cutting-edge collaborative online application that would easily interact with Salesforce for our backend operations. Along with this technological achievement, we aimed to create a visually appealing platform that would increase user engagement and experience.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

Referred to me

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our effort focused primarily on supporting collaborative lesson preparation among certified classroom teachers and professional teaching artists. This new technique, known as Arts Integrated Teaching, combines traditional subject content with a variety of creative disciplines to enhance the learning experience. The aim was to streamline this collaborative planning process, which had previously entailed time-consuming paper-based mapping sessions. 
Our goal was to digitize the process by developing a mobile app version of our proprietary planning tool. Our project with MCRO focused on creating a user-friendly online application capable of holding collaborative lesson preparation sessions. The link with Salesforce was critical to this attempt, since it enabled sophisticated data management. Key deliverables included various user profiles catering to varied responsibilities within our ecosystem, with features supporting smooth plan sharing and duplication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes of our partnership with MCRO were clear indicators of development and success. We successfully created a visually appealing web-based planning tool with easy navigation and user-centered design concepts. The link with Salesforce's backend simplified data management operations, increasing operational efficiency. Notably, the addition of numerous user profiles and sharing features dramatically improved our users' collaboration experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MCRO's exceptional project management was critical to the success of our venture. Despite periodic delays on our end, MCRO maintained constant contact and response throughout the project's duration. Their proactive approach meant that our changing demands were met swiftly, building a collaborative and client-centric working relationship.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What actually distinguished MCRO was their dedication to quality and collaborative approach to project execution. Throughout the engagement, they used a wide range of knowledge, relying on high-level individuals to flawlessly traverse each aspect of the project. Their collaborative culture encouraged innovation and guaranteed that our goal was achieved to its full potential.

Are there any areas for improvement or something MCRO could have done differently?

While our work with MCRO was mostly beneficial, one significant problem arose from the time zone differences between our teams. Coordinating meetings with MCRO's largely India-based staff was difficult due to our team's geographical spread throughout the Pacific and Eastern time zones. However, we applaud MCRO's efforts to increase its U.S.-based workforce, which we believe will reduce this limitation and improve collaboration in the future.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of engin sciences inc

Describe what your company does in a single sentence.

Engin Sciences Inc focuses in producing sophisticated engineering solutions for a wide range of industries, including aerospace, automotive, and energy sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?

• Our objectives were simple but important: we required a smooth transition to a modernized platform that would not only address current difficulties but also improve our consumers' purchasing experiences.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We're delighted we entrusted MCRO with our store's overhaul. Their knowledge shined through as they painstakingly created a professional website that not only answered our worries but beyond our expectations. Every stage of the process, from conception to implementation, was meticulously planned. 

The major achievement, of course, was the rebuilt website, which revitalized our online presence. Their expertise with a variety of technologies resulted in a smooth integration that was both visually appealing and functionally strong.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's safe to say that our pleasure with MCRO has skyrocketed. The results spoke for themselves, as our newly renovated business received accolades from both consumers and peers. The smooth navigation, along with an aesthetically beautiful design, dramatically increased user engagement and conversion rates. The fact that we entrusted them with a second project demonstrates the high quality of their work and the faith we placed in them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with MCRO was easy, to say the least. Their project management technique was characterized by professionalism and efficiency. Communication lines were kept open throughout, and any questions or concerns were quickly answered. Timeliness was never an issue; deadlines were fulfilled with admirable promptness, providing a smooth transition from start to finish.

What was your primary form of communication with MCRO?

Virtual Meeting

What did you find most impressive or unique about this company?

What distinguished MCRO was their capacity to deliver on all fronts. From creative brilliance to technological expertise, they are the embodiment of a full solution provider. Their thorough comprehension of our requirements and ability to translate them into practical outcomes were nothing short of astounding. With MCRO, we discovered all we needed and more.

Are there any areas for improvement or something MCRO could have done differently?

Trying to identify areas for improvement seems like clutching at straws. Our experience with MCRO was consistently excellent. In all honesty, there is little we could offer for improvement. N/A accurately expresses our feeling in this aspect.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of TUYA Digital - SEO & Digital Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MCRO, and what were your goals?

As we specialize in SEO and Digital Marketing, a lot of our work regards these services. We noticed that some third-party platforms offer SEO automation services, such as keyword tracking and monitoring, keyword difficulty research, project research, SEO On page error identifying features, etc. All these third-party apps cost around 1,000 USD a month, which makes us pay 10,000 USD a year.

This is why we decided to hire an app development company to help us automate these features on a proprietary platform.

SOLUTION

How did you select MCRO and what were the deciding factors?

We checked the app development companies in Romania on Clutch and other directories, but also we checked the top app developers in the region in the news, articles, and even blogs. We picked up 5 of the best in our price range and selected them.

The decisive factor - they are from Cluj-Napoca, a city in our country, and they offered a good price for value ratio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They started developing all in Bootstrap. We appreciated it was a custom solution they were offering us, not a template of any kind. The first phase of the project was dedicated to understanding our needs. This was the most difficult part of the project for us, as we had to share our knowledge first and our needs second.

We also had to structure the basics of SEO into one big document, such as to be used by programmers with no or little knowledge of SEO. After that, we started in two-week sprints to cover all the features of the platforms we currently use.

How many people from the MCRO team worked with you, and what were their positions?

There were 3 developers and 1 team leader working with us, but we were in contact with the team leader on an almost daily basis. There were zoom meetings with the whole team every two weeks, during which we tried some new features installed, came up with new ideas, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing, as we decided to add more features to the platform since we started the project together. Meanwhile, we were able to use our proprietary platform and drop a few of the features from all the other platforms we use. This brought us a cut in spending by 35% every month.

In a year's time, we could cover the costs for the development of this project by this reduction.

Describe their project management style, including communication tools and timeliness.

Usually, we hear each other over the phone, on an almost daily basis, but every two weeks there is a zoom session where they share the progress. There is a team leader to keep in contact with us and he answers directly to us.

What did you find most impressive or unique about this company?

They develop everything from scratch, not using already-developed templates or any scripts they used in the past. Also, their fee is affordable for a medium-sized company and for the nature of the project we asked from them.

Are there any areas for improvement or something they could have done differently?

No, we are happy with their style and with the quality of their work.

BACKGROUND

Introduce your business and what you do there.

I’m the software product manager at a solar energy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MCRO?

None of the available proposal software in our industry had the features we wanted, so we sought to build our own software.

SOLUTION

What was the scope of their involvement?

MCRO provides front- and backend app development. We give them the features we need through software development tickets, and they proceed to set it up for us. The app is available on iPadOS and Android. Our sales reps use it to present proposals, and our customers can then sign a contract through the app. All information is stored on a database that the MCRO team built for us. We continue to update the software.

What is the team composition?

We’ve worked with 5–10 teammates, including senior developers, junior developers, backend developers, and a UX designer. The number of people working on the project depends on our needs.

How did you come to work with MCRO?

MCRO actually reached out to us. They seemed trustworthy and knowledgeable, so we worked with them on a demo project. When they did a good job, we decided to work with them on a bigger project.

How much have you invested with them?

We’ve spent $1.2 million–$1.4 million. 

What is the status of this engagement?

The project started in March 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we started using the software, our business has grown by about 70% each year. We’re delighted by the amount of customization that the MCRO team has done for us — if we need any new features, they can quickly add them. Now, we can use a single software throughout the entire sales process instead of using 5–6 different programs. As a result, our sales representatives have been a lot happier, and our sales team has grown because it’s so easy to train them to use the software. In addition, the time it takes to conduct a sale has gone down to 1–2 hours from an average of 4 hours. Overall, our sales processes are a lot more streamlined, thanks to MCRO.

How did MCRO perform from a project management standpoint?

They’ve done a great job with project management. We use a Jira board to create a priority list of what needs to be done first. Then, they’ll make the corresponding tickets and manage the project independently — the MCRO team is very self-sufficient. They’re also very proactive when it comes to reaching out if they have any concerns.

Furthermore, MCRO works fast without sacrificing quality. Their code is always clean and passes our QA processes. We have stand-up meetings thrice a week where we touch base on what they’re working on and discuss what we can improve on. However, the team is open to chat any time.

What did you find most impressive about them?

The team is very future-oriented — they’re always thinking up ways to improve the software. As much as possible, they want it to be a very streamline software, so they do a thorough, thoughtful job. They’re always looking for ways to improve and write the best software possible while remaining cost-efficient. At this point, the MCRO team is very in tune with our code and our processes. I can tell they really care about the project. 

Are there any areas they could improve?

I don’t have anything critical to say — they’re a stellar team.

Do you have any advice for potential customers?

Ask them for advice. MCRO is a very knowledgeable and friendly team that will help you reach your goals. I highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Brainscape

Describe what your company does in a single sentence.

Brainscape is an adaptive learning platform that makes use of spaced repetition to help users learn and retain material more efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MCRO to accomplish?

• When our team set out to create a complete math teaching platform, we sought MCRO's expertise to help make our vision a reality.

SOLUTION

How did you find MCRO?

Referral

Why did you select MCRO over others?

• High ratings
• Referred to me

How many teammates from MCRO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MCRO displayed a strong dedication to fully understanding our requirements from the beginning. We underlined the significance of establishing a platform that is adaptable and accessible across several devices, and MCRO delivered on that promise. Their diligent attention to detail guaranteed that the software not only permitted online tuition, but also included vital features such as video capability, a collaborative whiteboard, file sharing functionality, and secure payment processing. 
Furthermore, the incorporation of a discussion forum provided an additional layer of interaction for our users. As we prepare for the app's launch, I am convinced that MCRO's contribution will considerably improve the tutoring experience for both students and educators.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their ability to transform our requirements into tangible features demonstrates their expertise and dedication. Despite my occasional nitpicking, they remained attentive and accommodating, ensuring that all aspects of the platform exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MCRO's project management approach has been nothing short of exceptional. Despite my initial doubts about working with a company situated in India, MCRO's transparency and proactive communication immediately dispelled any issues. Their regular reports and weekly meetings have provided essential insights into the project's development, encouraging trust and accountability. While the project's costs were more than expected, the quality of work done by MCRO clearly justified the investment.

What was your primary form of communication with MCRO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What genuinely distinguishes MCRO is their individualized approach to client relations. Richard and his team at MCRO not only have the technical expertise required for such initiatives, but they also thrive at cultivating meaningful collaborations. Their warm nature and continuous support have made the entire cooperation a genuinely delightful one.

Are there any areas for improvement or something MCRO could have done differently?

If there is one area that MCRO could improve, it is by creating a physical presence in the United States. While their distant communication channels are effective, the option for in-person contacts would surely improve the collaboration process. Nonetheless, this tiny inconvenience pales in comparison to the overall quality demonstrated by MCRO during our collaboration.