Matellio

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Infiltra.ai, an AI-powered penetration testing platform that continuously identifies, validates, and prioritizes security vulnerabilities, providing actionable insights and remediation guidance to help organizations stay ahead of evolving cyber threats.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matellio?

We needed help with bootstrapping our startup idea into a MVP. The MVP was used to get feedback from early adopters and create new high value functionality in version 2.0

SOLUTION

What was the scope of their involvement?

Matellio has helped us with UI redesign and implementation, backend development using Node.js, and integration with our existing code. The team has completed two-week sprints with demos and deployment of code to a testing/staging server.

What is the team composition?

We’ve worked with 2–5 members of Matellio’s team.

How did you come to work with Matellio?

We found Matellio through a referral. We chose them because their pricing fit our budget, and their company values aligned with ours.

What is the status of this engagement?

We started working together in December 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Matellio has helped us go from having no functionality to having an MVP, which we’ve been able to get feedback on and iterate on additional high-value priorities. We’ve also seen improvements in user satisfaction and engagement after the UI redesign and backend integration.

How did Matellio perform from a project management standpoint?

Matellio’s team delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Matellio’s team is responsive and flexible to changing priorities and requirements. They also have strong development resources to research and do quick PoCs for new functionality.

Are there any areas they could improve?

They could have done better QA during the initial phase of the project.

BACKGROUND

Please describe your company and position.

I am the Owner of Codexa

Describe what your company does in a single sentence.

Codexa is specialized in writing executive summaries from professional meetings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Development of an information system to manage the company's activity.
• Automation of processes through AI

SOLUTION

How did you find Matellio?

Referral

Why did you select Matellio over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Over the past ten years, we have developed a fully customized information system for our business with the company Matellio. The objectives achieved are:

• Tracking the activity of Codexa
• Exchanging data with our clients and partners
• Automating as many processes as possible

The objective for the year 2025 and beyond is to integrate AI in order to reduce production costs and increase productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results obtained are as follows:

• Effective monitoring of the company's activity
• Significant reduction in production costs and increase in productivity
• Satisfaction of clients and partners

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Since the beginning of the project, we have implemented agile development with the company Matellio. Weekly meetings allow us to review ongoing challenges and prioritize features to develop. The project is very well managed by the project manager, and it is easy to adapt the size and skills of the team to our needs. They're great!

What was your primary form of communication with Matellio?

Virtual Meeting

What did you find most impressive or unique about this company?

The ability of Matellio's teams to find solutions regardless of the nature and complexity of our requests. This allows us to integrate functionalities into our information system that truly add value for Codexa.

Are there any areas for improvement or something Matellio could have done differently?

Nothing in particular. The projects between Matellio and Codexa are going very well, and communication is very easy.

BACKGROUND

Please describe your company and position.

I am the Founder CEO of Quickspot

Describe what your company does in a single sentence.

Quickspot is an hourly space rental marketplace for photoshoots, films, and small events.
The platform allows:

Space owners to list their spaces, set prices, manage bookings, and receive payments.
Clients to search for, book spaces, and make payments.
Financial management is integrated with Pagar.me, featuring a payment split functionality that automatically divides funds between Quickspot and space owners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Develop a Custom Solution: Design and create a tailored platform.
• Brainstorm, design, and implement features: Ideate, design, and rigorously test innovative features, including seamless payment integration, to enhance functionality and user experience.
• Ensure Scalability: Build a solution that can handle future growth in users or functionality.

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Matellio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Responsive Web Application: A fully functional web application for venue booking, accessible across devices with a responsive design.
• Web-based Admin Panel: A backend platform for managing bookings, user data, and operational workflows.
• Database and API Development: Creation of a robust database architecture and APIs for seamless data exchange and system integration.
• Application Designs: High-quality UI/UX designs for both the web application and the admin panel to ensure a user-friendly experience.
• Technical SRS Documentation: A detailed Software Requirement Specification document outlining technical workflows, system architecture, and development guidelines.
• Testing: Comprehensive testing of iOS, Android, and web applications on real devices and simulators to ensure performance, compatibility, and functionality.
• Deployment: Deployment of the application on the client’s server, ensuring it is live and operational.
• Post-Development Support: Bug-fixing support post-deployment to address any identified issues.
• Agile-Based Development: Execution using the Scrum Framework, dividing the project lifecycle into bi-weekly sprints with regular planning and review meetings. Utilization of JIRA for project tracking, task management, and transparency between the service provider and client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Functional Deliverables
   Web Application: Deployment of a responsive venue booking platform with seamless functionality.
   Admin Panel: Operational backend for managing users, bookings, and analytics.
   Database and APIs: Fully functional database architecture with APIs supporting real-time data exchange.
2. Compliance with Timeline
   Completion of project phases within the agreed timeline.
3. Testing and Quality Assurance
   Successful testing across devices and browsers. Web app compatibility with latest versions of Chrome, Safari, Firefox, and Edge. Identification and resolution of bugs during testing, ensuring a smooth user experience.
4. User-Focused Features
   Implementation of intuitive design and workflows for both customers and administrators, validated by usability testing.
5. Launch Support
   Successful deployment on the client’s server and support.
6. Post-Launch Stability
   Addressing all identified bugs during the 60-day free support period.
   System stability confirmed by reduced error reports and crash logs.
7. Operational Efficiency
   Tracking and management of progress through JIRA, ensuring transparency and accountability. Agile Scrum methodology resulting in well-defined tasks and efficient sprint reviews.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach was highly effective, and we were impressed by how responsive and flexible the team was throughout the process. Using the Scrum Framework, they maintained steady progress with well-organized sprints and regular planning and review meetings. Their use of JIRA provided us with complete transparency, allowing us to track tasks and milestones easily. 
The team ensured open communication, and having a dedicated SPOC made it simple to resolve queries and provide feedback. They consistently delivered on time, meeting key milestones such as the web application, admin panel, and APIs within the agreed timeline.

We felt that the team genuinely valued our input and worked hard to ensure the final product aligned with our vision. They were quick to act on our feedback and provided thoughtful solutions to meet our needs. Any bugs or issues were addressed promptly, often within the set response times, which gave us confidence in the quality of their work. 
Their proactive communication and willingness to adapt to challenges made the collaboration smooth and productive, and we appreciated their dedication to delivering an excellent result.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the company was their exceptional responsiveness and commitment to collaboration. From the outset, they were incredibly thorough in understanding our needs, taking the time to revise and refine every workflow detail before development began. This careful planning ensured that the platform was aligned with our goals and minimized the need for significant changes later. 
Their ability to adapt to feedback and provide tailored solutions, all while maintaining project timelines, demonstrated a high level of professionalism and expertise. The use of tools like JIRA for transparency and their proactive communication throughout the project made the entire process seamless and stress-free.

Another standout aspect was their dedication to quality and adaptability, even in the face of challenges like language barriers. Despite our platform being in Portuguese, they worked seamlessly to translate the entire platform and ensure it met our expectations. Their meticulous testing, timely issue resolution, and thoughtful insights enhanced the platform’s design and functionality. 

Are there any areas for improvement or something Matellio could have done differently?

While the overall experience with the team was excellent, one area that could be improved is the initial onboarding and alignment process. Although they were thorough in understanding our needs and refining workflows, a more structured and interactive onboarding session could have been beneficial. 
Specifically, providing guidance on how to best use JIRA for tracking progress and managing tasks would have streamlined communication and enhanced our ability to stay actively involved during the project. This would have been particularly helpful in maximizing the transparency and efficiency of the development process.

BACKGROUND

Please describe your company and position.

I am the Founder and Editor of Ignatius Press

Describe what your company does in a single sentence.

We publish and sell Catholic books and distribute Catholic films.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

Create POS app and eWallet functionality

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

Good value for cost

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a mobile app for a Point of Sale device that: scans in inventory, scans items at point of sale, reads credit cards, prints receipts, scans unsold items for return, and creates reports on all transactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All functions were tested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager co-ordinated the software development. Items were delivered on time. Both project manager and other team members were very responsive, even at unusual hours (12-hour time zone difference).

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They developed the scope and specs very meticulously. 
• The agile sprint process they used was very efficient.
•  Weekly meetings were well-prepared and efficient. 
• Commitments were made and kept. 
• A pleasant experience all around. 

And...we got the app we wanted, fully tested and with some features (like error popups) which we hadn't specificially asked for, but which greatly enhanced the app.

In sum: The app did all we asked for, and more; it was delivered timely; and it worked!

Are there any areas for improvement or something Matellio could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Director, Digital Solutions - Product Management of a manufacturing company 

Describe what your company does in a single sentence.

Manufactures plasma and waterjet cutting systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Update existing mobile app with new features

SOLUTION

How did you find Matellio?

Existing partner

Why did you select Matellio over others?

• Pricing fit our budget
• Referred to me

How many teammates from Matellio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matellio originally partnered with our organizations to create a phone app. When I engaged with the team it was to incorporate new features. We provided a full prototype and backlog for the requested features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team was able to deliver the updated features close to the original target timeline. They did a fantastic job with updating the UI; however, we did struggle with gaining a shared understanding of some of the background processes and logic at times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The main account manager was fantastic with ensuring our business needs were being met; however, he was let go from the company, and we're hoping to see the same level of support as we move forward.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated the development and QA teams. They were professional, and provide a good quality of work once a shared understanding of the features has been reached.

Are there any areas for improvement or something Matellio could have done differently?

If as a client, you're unsure what you want, it may be difficult for Matellio to help you refine it. Additionally, if you do know what you want, you'll have to take a more hands-on approach to ensure the product is developed to your desired specifications.

BACKGROUND

Please describe your company and position.

I am an executive and department manager at HESCO

Describe what your company does in a single sentence.

We are a safety inspection services company for mobile cranes and related devices

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Optimize our workflow streamline our processes through a single channel
• Create a dynamic platform that allows customization and adaptability to allow for scaling up our business
• Improve customer experience and increase value to our customers through intuitive online platform

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Matellio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: We partnered with Matellio to design and develop a comprehensive web application aimed at enhancing our crane inspection services. The project encompassed:

• Three-Sided User Interface Design: The application features distinct interfaces for Admins, Clients, and Inspectors:
  • Admin Interface: Offers a comprehensive view of the system for monitoring work and managing customer deliverables.
  • Client Interface: A user-friendly portal enabling clients to request inspections, manage devices, view schedules, and access inspection reports.
  • Inspector Interface: Provides a streamlined portal for inspectors to enter and send inspection data to admins, significantly improving processing times by tenfold.
• Database Integration: A robust database was implemented to securely store and manage client and inspection data, billing records, and inspector profiles.
• Document Builder Feature: This feature allows us to adjust to changing industry standards and update our reports to meet future requirements. It includes the development of an equipment manager and a field-sheet editor.
• Mobile Responsiveness: The web application is fully responsive, ensuring accessibility across various devices and platforms.
• Security Measures: Advanced security protocols were integrated to protect sensitive data and ensure compliance with industry standards.

Development Journey: Our journey with Matellio included workflow studies and the mapping of customer, admin, and inspector journeys to maximize efficiency with a simple and logical layout. Matellio provided visual designs for each concept and implemented them on a test server for functionality and performance reviews before final implementation.

Matellio demonstrated fairness in negotiating system improvements when oversights occurred on our side. The account manager excelled in clear communication, organization, and maintained a friendly disposition, making the technical process enjoyable.

Deliverables:

• Final Web Application: The complete web application with all features and functionalities as agreed.
• Training Sessions: Comprehensive training for our staff on the application’s functionality and administrative features.
• Documentation: In-depth documentation on the web application’s architecture, user guides, and troubleshooting procedures.
• Post-Launch Support: A period of post-launch support was provided to address any technical issues and ensure a smooth transition.

The project was delivered on time and within budget, showcasing Matellio's commitment to quality and customer satisfaction. The web app has significantly improved our operational efficiency, streamlining the process for scheduling inspections, managing client data, and generating reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sprints that divided our project into sections based on logical development of functions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Wasim, my account manager is wonderful and I still communicated with him. When we want to add a new feature, I work with him on brainstorming and development.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Organization of many moving parts, honoring of deadlines, availability to have long in-depth conversations about functionality and to work through bugs one by one during the testing phase. I never feel ignored or rushed.

Are there any areas for improvement or something Matellio could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I work for a social media platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matellio?

We hired Matellio to rebuild our platform and social media app according to our vision. Our goal was to create a positive social media platform that doesn’t tolerate violence or hate speech and inspires people to go after their dreams. We wanted to unify our youth by promoting good morals, integrity, and togetherness.

SOLUTION

What was the scope of their involvement?

We initially engaged a different development partner to create the platform, but it wasn’t functional, so we needed Matellio to rebuild it. We shared our vision for the app’s design, functionality, and key features. Then, they redesigned and developed the application for iOS and Android using Java and native languages. They were also responsible for rebuilding our website.

The app enables users to sign up, log in, and build a profile. After building out their profile, users can follow people, upload photos, share stories, and go live. We also have a feature that encourages users to showcase their unique talents and connect them with people who can help them further their careers. We also have a poster board function that allows users to share, reshare, and comment on content. They can also list items for sale or donation. 

Our app also allows people to broadcast their services for others to book, and we have video calling and texting capabilities. Lastly, we have a motivational feature where users can view new motivational content daily. We host the platform on our server, but Matellio has continued supporting us from a maintenance standpoint. 

What is the team composition?

We’ve worked with about five people from Matellio, including an Android developer, an iOS developer, and a web developer. Our main point of contact is Puneet (COO), and we’ve also worked with a QA specialist and the graphic design team.

How did you come to work with Matellio? 

We found Matellio online and scheduled an initial video call. During our conversation, they seemed interested in getting the product right, which gave us a sense of security. We realized they were good people who meant business, so we moved forward with the engagement. 

How much have you invested with them?

We’ve invested roughly $120,000 in the partnership with Matellio. 

What is the status of this engagement?

We’ve been working with Matellio since July 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Matellio has done a great job so far; the app is functional, and they’ve gone above and beyond to deliver on their promises. The team has closely monitored the app to ensure it operates as requested. Users have shared overwhelmingly positive feedback; they’ve specifically commented on the app’s simplicity and ease of use.

How did Matellio perform from a project management standpoint?

Matellio has consistently delivered work on time, if not ahead of schedule. They’ve always worked within our budget. They’ve been patient, responsive partners, and we’ve been pleased with their willingness to help us outside regular working hours. The team has shared valuable development expertise and guidance and even encouraged us to get a second opinion. 

Furthermore, whenever we’ve shared user feedback, the team has implemented it immediately; they’ve been very invested in giving our users the best possible UX. We’ve mainly communicated via Zoom.

What did you find most impressive about them?

I’ve been most impressed by Matellio’s precision and timeliness. They’ve consistently exceeded our expectations, and they’ve never made excuses. The team has gone above and beyond to make us feel secure, and we’ve come to trust them implicitly. Matellio has become a reliable, trustworthy partner who we’ve enjoyed working with.

Are there any areas they could improve?

I have no complaints about Matellio; I just want them to continue working hard and dedicating themselves to our project. 

Do you have any advice for potential customers?

I recommend you go for it; hire Matellio, and don’t look back.

BACKGROUND

Introduce your business and what you do there.

I’m the chief revenue officer for My Life Legacy. We’re a financial literacy startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matellio?

We hired them for their mobile app development services.

SOLUTION

What was the scope of their involvement?

To start off the project, we had a meeting with Matellio, during which we defined our requirements in detail. From there, they started the development process, building our mobile app from scratch. Additionally, they’ve developed an iOS and Android version of the app, as well as an online portal that we use to manage the app. They’ve also helped us with QA testing.

Their team has already completed the first version of the app. Currently, we’re in the before-market fit, wherein we conduct focus group discussions with users in order to figure out any adjustments that we need to make. We also plan to engage with them for the maintenance of our app.

What is the team composition?

We work with various people from their side, including a project manager, a delivery director, three developers, a QA specialist, and an integration specialist.  

How did you come to work with Matellio?

We found them through a Google search.

How much have you invested with them?

We’ve spent around $80,000.

What is the status of this engagement?

We started working with them in October 2021, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t released the app to the public, so we don’t have any specific metrics to share yet. From a qualitative standpoint, we’ve been very pleased with the quality of their work. 

How did Matellio perform from a project management standpoint?

They’ve done a good job of meeting deadlines and staying within budget. Moreover, their project manager is a very good communicator and continues to make sure that everything keeps moving forward. We use Jira to manage tasks and communicate via Zoom, email, and Microsoft Teams.

What did you find most impressive about them?

We’ve been very impressed with their project manager and the breadth of their resources. Whenever we have a specific need involving different technologies, we don’t have to look anywhere else because they already have people who can handle it for us.

Are there any areas they could improve on?

No, they’ve done a great job.

Do you have any advice for potential customers?

Make sure to have a clear definition of your requirements, and don’t change them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company providing software for the criminal and justice systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matellio?

We needed help with developing our mobile and web-based software.

SOLUTION

What was the scope of their involvement?

Matellio has developed our iOS, Android, and web-based application entirely from scratch. This app serves to gather any sort of information regarding arrest tickets, domestic violence assessments, homeless assessments, supplemental forms, and more.

Additionally, it has a backend database that contains all that information, as well as an entire data analytics platform integrated within it. Using our app, we have the ability to share that information with multiple agencies and different stakeholders. Among other features is the ability to send referrals and email notifications.

As for its technology stack, our app is hosted on the AWS government cloud, and it uses SQL and Java as part of its technology stack. Currently, Matellio assists us with its management and ongoing updates. They also offer app store optimization and other marketing services, but our scope of work doesn’t require those services.

What is the team composition?

We’ve worked with a dedicated development team from Matellio of around 10 individuals, including account managers, iOS developers, Android developers, web developers, and QA engineers. Additionally, we’re in communication with their CEO.

How did you come to work with Matellio?

They had done software development for a private equity firm that we’re very close with, so this firm referred us to them. We also interviewed 5–6 other software developers, both on-shore and off-shore. However, Matellio’s past work was outstanding, and their price was the most competitive one, so they provided us with the best offer.

How much have you invested with them?

We’ve spent around $250,000.

What is the status of this engagement?

We started working together in January 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Matellio has developed an incredible analytics platform that we can expand upon to jump into whichever verticals we want. Thanks to them, we’ve entered a partnership to roll out our software to over 1,000 agencies in the US. Overall, they’re a fantastic company.

How did Matellio perform from a project management standpoint?

Matellio has met our deadlines and budgets every single time, and they’re very responsive and good at what they do. They treat projects as if they were their own and take a lot of pride in their work. For example, they’ve been on calls with prospective and existing customers, and they’ve helped our new clients install our software. Basically, they now act as our IT department.

Matellio is also very communicative. We’re seven years into our engagement, so we’ve done 250 different calls, multiple different PowerPoint presentations, documents, and scopers of work, and we’re currently on our 28th statement of work. We communicate via Zoom and phone calls, and we exchange around 20 emails per week.

What did you find most impressive about them?

The fact that Matellio treats projects as their own is outstanding; they truly want to see their clients succeed, and they strive to create long-term relationships.

Are there any areas they could improve?

No. I’m 100% satisfied with their work.

Do you have any advice for potential customers?

Communication is key. Ensure you understand what you’re trying to accomplish and consider all the different options. Matellio is very good at asking open-ended questions, and they’re always thinking about all the possibilities and different complexities.

BACKGROUND

Introduce your business and what you do there.

I’m an executive for a quality management services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matellio?

We engaged Matellio for a custom software development project. We wanted to build an internal reporting platform to help us run day-to-day operations.

SOLUTION

What was the scope of their involvement?

We planned to lay out our business idea for the software, so Matellio could move forward with designing and building the platform from scratch. First, we shared our requirements for the wireframes, designs, and UX. Then, they built the wireframes and delivered the designs using Adobe XD. 

What is the team composition?

We worked primarily with a project manager and some designers. 

How did you come to work with Matellio?

We found Matellio on Clutch. We were impressed with their reviews, so we contacted them for a meeting. After discussing the project scope, we went through two months of negotiations, and Matellio submitted a design and development proposal within our price range, so we moved forward. 

How much have you invested with them?

We invested $27,000; $15,000 for design, and $12,000 for the first development stage. 

What is the status of this engagement?

We worked with Matellio from December 2021–March 2022.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

The project started out fine, but we ultimately wasted a lot of time and money working with Matellio. The team delivered the wireframes and designs, but we canceled the project before reaching the development stage because we were having issues with the team. 

Before Matellio started working on our project, we met with them daily to talk through our goals for the software and how we wanted it to function. After that, the team submitted a design and development proposal, and we began negotiations. I spent a lot of time negotiating with the team up front and explaining the concept for the software, and they quoted us $60,000–$80,000. 

Their initial estimation was within our budget, but when we started working on the project, they changed the pricing for the development stage. Instead of charging us within the range that we agreed upon, they wanted us to pay $140,000 for the development stage. 

How did Matellio address the challenges that arose?

After Matellio changed the development price, we met several times to try and come to an agreement that was closer to their original estimate. The team offered to reduce the price by a few thousand dollars, which wasn’t enough for us, so we canceled the contract. Since I paid for the first stage of development up front, and they didn’t complete the work, I was expecting a refund but have yet to receive one. 

Describe the impact this engagement has had on your business.

Although we received the designs from Matellio, they weren’t up to par with our requirements, and we had to go through multiple design iterations with them. We’re using the designs they created with a different development partner now, but I still feel the partnership was a waste of time and money overall.

How was project management handled?

We worked with three different project managers and 2–3 designers during our engagement. The constant turnover caused us to have to repeat ourselves and work through several design iterations with Matellio. They used Jira to manage the project.

Is there anything that the vendor did well or that you would consider a strength?

The designers from Matellio were always willing to implement our feedback, which we appreciated. 

In what specific areas can they improve?

Matellio can improve by addressing their management issues. Working with the management team was terrible; they completely disregarded our agreement and the time we spent scoping the project. When we brought up our frustrations, they only communicated with us via email, and I had to address the same issue with 7–8 different people. They only cared to address our concerns in a meeting once they noticed us start to pull out of the project.

What advice do you have for clients with similar needs to yours?

There are much better companies out there that can address your needs better than Matellio. If you choose to work with them, be careful where you put every cent, and keep track of the project from the beginning.